Neel Veterinary Hospital

I used to take my pets to a cheaper vet. Price means a lot to me because I have three cats and two dogs, so it adds up fast. However, I noticed a trend of people mentioning Neel Veterinary when anything serious would happen with their pet, and I got tired of having no one to call when something happened with my pets in the middle of the night. Enter Neel. This vet is full service, and their annual checkups include a nail clipping. They do a great job and have all of the machines necessary if something serious happens with your pet. They spent more time with us and were more hands on than our previous vet. I also love the ability to call them at any hour, as they are open 24 hours a day. Read Less

Very compassionate and friendly staff. Nice facilities and fair prices. I love how you can call them 24-7 with quick questions and they are more than happy to help you over the phone. No more wondering if something about your pets health and then searching the internet for what could be false info. Just give them a call and put your mind at ease! Read Less

Neel vet is now my regular vet. I started seeing them for emergency services approximately 10 years ago, but since moving closer to their office have transitioned all veterinary care to them. Their prices are competitive, and their staff are compassionate and ethical. Unfortunately, their staff are also honest and ethical, which means families sometimes get news they don’t want to hear and ask for treatment that is unreasonable. I trust my vets—Neel vets—to do right by my pets. They are the trained professionals. Read Less

I rushed my 2-1/2 year old miniature schnauzer to this facility. On the way, he passed in my arms. This facility and it's staff were incredibly respectful and mourned with me. I will return with any future pets I get. I have heard Neel's was the best and I must admit, I agree. I am highly impressed with the care, compassion, maturity, and professionalism of the staff. If I could give them 10 stars, I would. Thank you for being absolutely amazing for me and my fur-baby. Read Less

Neel is awesome for the fact that they are always open & charge no emergency fees! The staff & veterinarians are very knowledgeable. They accept Care Credit & other payment options which is very nice. The only reason I gave 4 stars instead of 5 is due to their overall quotes they provide. I understand it's pet care which is pricey, but over $1,000 for every quote I've received is WAY more than I can afford, even with CC. Annuals & basic care for your pet is perfect for Neel! Read Less

I have gone to them twice due to my hedgehog being sick. The other vet that I went to before did not give the care that I expected from a Vet. I came here and received the care that my hedgehog and I deserved. They are very knowledgeable about what was going on and provided the care that my guy needed. Today when I went I was met with care and concern as my guy was crossing over to the other side. The Dr. provided me with all the information that I needed and also with concern as I made the tough decision to help ease his pain. The staff there were friendly and understanding. Everyone was in tears as I told my furbaby bye. This vet has got to be one of the most caring vets ever. Read Less

I've been to this location twice, and I was hoping for a better experience the second time. I don't know if it's because they're just too busy, or if they just don't care? I like to be informed by my veterinarian about what's going on, and what they've done. They didn't even give me an invoice or receipt, or let me know what they did or what my dog needed next. They just came out to the lobby took my puppy, and 5 minutes later brought him back out and said 'he's done goodbye'. I had to call and ask when he was due back next, and what they had performed on his last appointment. Will definitely be finding a different Veterinary Clinic next time. Won't be going back to this location Read Less

Their servuce is great . everyone we spoke with were kind a courteous. Unfortunately we were there euthanize our family pet Missy r.i.p. They made us as comfortable as possible. They even sent us a card as means of further condolence for our loss. I would definately use them again hopefully not the same situation. Read Less

I had a bad experience the first time I went here. I set up an appointment and waited two hours just to be forgotten, but every time since then they've been wonderful. My kitten ate a toy and almost died, I ran in there at 7pm on a Wednesday. They took one look at her and I saw a vet immediately. She had surgery and today is a happy energetic cat, despite having intestine surgery less than a year ago. My other baby is 5 and has chronic illness that causes a compromised immune system. She has been in twice as a last minute emergency appointment. Each time the vet took the time to explain what was possibly wrong and what our options were. I still take my cats to the cat clinic of Norman for their yearly checkups, but for emergency care I won't hesitate to take them to Neel.Read Less

Very nice people who can handle (and are knowledgeable!) about exotic pets (in other words, anything other than just cats and dogs!) Being exotic also means not cheap and somewhat long waits for appointments. Read Less

Took my Blue and Gold Macaw (Canine) in to get wings clipped and nails trimmed. The staff is outstanding. everyone I dealt with was very polite and helpful. My bird had not been to a vet in a few years. they talked to her and held her and were very good to her. My bird (Canine) tore up a head set one of them was wearing as Canine was starting to chew the staff member just reached down and unplugged the headset. and when I said I am sorry she said "it happens all the time no big thing" I have found a Vet I will be returning to for all my birds needs. Read Less

Neel is the best emergency vet hospital in town hands down! Blue Pearl doesn't even come close to providing the level of care that Neel provides. I've had to take several of my pups to Neel for after hours/weekend care and they always provide my furry companions with the best medical care possible. They handle their patients and owners with class and compassion that is unmatched. Every time I've been there I felt at ease and that they were treating my pets as if they were their own. They don't try and gouge you like other clinics and their heart is always in the right place. Thanks to Randy and the other medical staff and support I have one happy/healthy pooch! Max made some new friends tonight. Read Less

We had to make an unexpected trip into Neels for our dog who was attacked by another dog. While our dog was not able to be saved the entire staff showed compassion, understanding and allowed us to spend as much time as we wanted with our boy before and after he was gone. Thank you guys so much for everything. During a difficult time it was nice to have a caring staff around to care for our boy. Read Less

The staff at Neel vet are wonderful and caring. I adore Dr Minson and Dr Ketz-Riley. When my personal vet is not available they are my go to place and I know that the birds of Soft Landings are always getting the best care possible. Thank you all so very much Lisa Moser Soft Landings Parrot Rescue Read Less

They practice good medicine but they made, and admitted to making, a huge error on my account. When I had to put my dear beagle to sleep last year they later charged me for the procedures they did NOT perform. I took my cat in Friday evening and waited 2 hours to be seen. While blood was gushing from my kitty, they weren't waiting on the vet, they were checking with their office manager to figure out what to do about my account. They decided that since THEY mistakenly charged me for proceedures they never performed and sent the erroneous bill off to a collections agency that I had to pay in advance before the vet would see my bleeding cat. Yes, you read that right. They penalized ME for their mistake and treated me like a dead beat while my poor cat was suffering. Their incompetence damaged my credit, humiliated me and my wife, and made my kitty endure unnecessary pain and suffering. They defended their actions by saying "according to our records, we called you ONE time and left a message before sending the fictional bill off to collections". Again, great medical staff but despicable management.Read Less

I had never been to Neel's before my recent experience, and the experience I had here was incredible. I rescued a stray cat who was not in good condition at all. I brought him to Neel's around midnight and they took him back immediately to begin treating him! The staff was so incredible from the women at the front desk who made sure we were comfortable to the vet who took his time to carefully explain everything to us and answer all questions. The kitty was kept in the ICU unit which is clean, organized, and very spacious. The whole staff is very friendly and very informative. Every time I called for updates they were so patient and happy to answer any questions. This business is ran incredibly by people who obviously have a passion for animals. Thank you guys for being so amazing at what you do! Read Less

Our dog was misdiagnosed and with in a matter of days we lost our dog. His last few days were spent in pain and that breaks my heart. After calling to speak with them about my concerns and how I felt about our visit I was told I would get a call from the owner. That call never came. We will never use Neel Vet again. Read Less

I took my new kitten in for his second shots. I had previously emailed the clinic and I was so impressed at how quickly the staff responded to my questions. I thought the staff was very friendly. The low rating is for how filthy the clinic was. I know it is open 24 hours, but it was very dirty. The tech wanted me to put my cat on a table that obviously had not been cleaned and had to large metal staples on it. The rooms were very dirty and I witnessed them not cleaning the rooms between clients. Read Less

We have used Neel Vet for years and have always had great experiences with them, we usually use DR. Boatsman and when our boxer was very sick and could not walk he was amazing with her up until her last day. He did everything possible to keep her comfortable and happy. We have seen other vets there as well and have always been satisfied with the service we have received. Read Less

About two years ago, my dog was hit by a car and he had to have surgery and have the top part of his femur on his back left leg. Then, this past week, he started crying and having issues when he urinated, he tends to stand on the bad leg and hike the good one. Emergency vet visit and antibiotics, didn't help. Second visit to my normal vet and several X-rays found the problem. Instead of rounding off the end of my dog's femur, they left it jagged. Now, every time he stands on it, especially when he hiked the other leg, it is jamming the jagged bit into his pelvic bone. Now, I am another 900$ down, on top of the 1300$ Neel charged me to begin with. Worse than that, and what makes me the maddest, is I have no idea how long my little guy has been hurting before he finally started letting me know. I'm having to re-teach him how to stand when he urinates and he's on pain killers, which make him sleepy. Since Neel is pretty much one of. the only emergency vets in the OKC metro, you get forced to use them. I'm grateful they saved my dog's life, as we would definitely would have died, but I'm furious that they didn't do the job correctly and have left him in more pain than he would have been otherwise.Read Less

This place is awesome!!! My wife & I are truck drivers and noticed our pup had some inflammation between two of his toes. It was around 9PM on a Friday and we knew most places were closed. Neel's is open 24/7. They got us right in and the price was very reasonable, especially for a 24/7 vet. They were great with Luke and he loved them. Great place! Highly recommend! Read Less

I will go to Neel from now on and I live in far southwest Oklahoma City. Dr. Minson specializes in exotic animals. We took our Cock-A-Too parrot in late in the evening. The domestic ring on her leg broke and tightened into her leg cutting it and cutting off circulation. Not everyone can put an exotic bird under and few will even take it on. Maybe 2 in all the OKC metro. Dr. Minson and staff took great care of my Buffy. The leg healed great! We had to go back two more times and she was put under 2 more times. Thank you for caring for Buffy like I would. The cost was very reasonable as well. Read Less

First scheduled a surgery for my dog and when the time came after dropping her off and leaving her there for a few hours we get a call that you don't have the correct part to perform the procedure. Rescheduled for a week later. Then we go to pick her up and the doctor giving us post op instructions didn't seem confident in what she was telling us at all and kept referring to our female dog as a "he" (not that big of a deal but again kind of discouraging) we get my dog all the way home and there's still an IV in her arm. Not a bandaid. An IV. For having spent over $2000 on a surgery I would have expected better than this. Extremely frustrating experience. Not sure whether I'd feel comfortable bringing my pets back here. Read Less

While this is a great place to bring animals during an emergency situation and I appreciate how close it is since they have a microchip detector I can use when I find a stray animal, we weren't pleased when we took my schnauzer here several years ago. Daisy was an escape artist and the atmosphere at the time wouldn't have been good for her. Furthermore, most of our dogs had behavior issues so we needed a vet that was both close and had precautionary measures should said dog cause trouble. This IS however a great place to bring your dog or cat if they're well-behaved. Furthermore, having access to an emergency vet closer to the house is VERY relieving. I definitely recommend you check this place out should your family pet suddenly feel ill and your normal vet isn't open. It could save your baby's life! They also have special events that are fun for the doggies and are worth checking out!Read Less

They are absolutely amazing. My English bulldog Lola is there right now and they're taking great care of her. We almost lost her Tuesday night and they took care of her. Thank you so much you guys are amazing. Facility is extremely clean and well taken care of. Having 24 hour access to that hospital is amazing as well. My dog is in ICU right now and I can go see her anytime and it helps out a lot. I've done several different people with several different types of dogs have gone in there for different reasons. All of them have recommended me to Neel Veterinary Hospital.Read Less

They do get the job done however, the quality of customer service sucks. One person says 1hr while another says 20mins and I get charged for a examination/office visit yet I never got to see the damn vet. It cost 191.24 to get a dog's stomach pumped. Here's the break down examination/office visit $54.75(never seen the vet, just a tech took dog away) Apomorphine-$57.25 (noone explained wtf that is.. Charcoal therapy Activated-$79.24 (which btw was the price they said it was over the phone)... Leads me to $191.24.... Read Less

This place is terrible. I took my dog in because she started having what I assumed to be seizures and/or strokes. I walk in to Neel and they seat me in the waiting area (it was the middle of the night so there was no one else there), my dog is clearly screaming and yelping in pain, and it was at least 10 minutes before they finally take us back to a room. They take my dog and give her what they said to be anti seizure meds and meds to calm her, but nothing was working. These "episodes" are occurring every 1 to 1.5 minutes and lasting at least 30 seconds each. Reality has seemed to disappear from her eyes and I was trying my best to comfort her, but she is distraught and inconsolable. I asked what could be wrong and they tell me that they are unsure and would need to draw blood and run tests the following day but they would have to keep her for the next 24 to 48 hours. They tell me that they would give her meds to basically keep her calm for those two days. They give me a piece of paper which had a list of estimates of what it would cost, which amounted to thousands of dollars, just so that I could find out the cause of these "episodes". I ask the doctor "what is next? Whether these be seizures or stokes, when we find out what is causing this, what is next?" She tells me that they need run tests to find out what is wrong. I keep trying to ask her what happens after we find out and she keeps repeating herself without actually answering my question at all. She says "we will run tests.. blah blah blah.." but she won't acknowledge my actual question. I ask again, frustrated and very upset, "THEN WHAT? Quality of life wise, WHAT IS NEXT?" After about ten sessions of "the run around" and a very long pause.. she FINALLY tells me the truth. "There is no quality of life after this.." They SERIOUSLY gave me a list of costs to JUST figure out what was causing my dog to have these episodes, tell me that they are going to need to keep her for TWO DAYS, all the while she is CLEARLY in pain, just to tell me AFTER that there is no quality of life and the end is inevitable. What if I had trusted them? What if I didn't question the Vet? What if my sweet baby suffered for days, cost me thousands of dollars in vet bills, just to put her down anyway? They are heartless, money hungry, ASSHOLES. They prey on people, like me, who care deeply for their pet and try to take advantage of them in such a tragic and emotional time. Oh and to top it off, I receive a Facebook message 10 minutes after returning home, having just put my companion of 10 years to sleep, and it said "It was nice to meet you". DONT GO HERE, EVER. Read Less

There are certain vets, receptionists and techs here that seem to care about their clients and animals, which makes this frustrating to write, because I hate that it could reflect on them. However, I have been utterly appalled by the treatment (and neglect) that I have not only witnessed but also received during my past three visits here. I watched as a man with two large dogs tried to clean up their vomit as 3 receptionists blatantly ignored him when he approached for help. One literally looked up at him and then quickly turned back to her computer screen and started talking to the other girl about something on her social site (I assume Facebook but who knows.) Then, that same one watched with disgust written all over her face as he tried to clean the mess, and his dog began throwing up again. (I would think if sick animals bothered you that much you wouldn't be a receptionist at a vet.) I finally asked if one of them could help and they all three stared at me without saying a word. Just UTTER silence as we stared each other down before one snatched up her walkie and said "tech to the front"in what was obviously an annoyed tone. The receptionist that had first ignored the guy and then watched him with her lip curled up, even after a tech was called, continued to stand there like a statue and just stare me down. Seriously? That was apparently all it would take, a simple call on a walkie, but I had seen two other dogs vomit beforehand and watched the owners clean it with paper towels and no help and I began questioning just how clean the place was. My dog was then placed on a scale that had clumps of hair and fecal matter smeared all over it (mind you my dog was only 4 months old at the time and still waiting for his last shots, which were being administered by Neel so it's not as if they didn't know) and then placed on an exam table which was in the same shape. I'm currently checking in with the Oklahoma Board of Veterinary Medicine but I'm almost positive that within that one visit I witnessed at least three major violations, not to mention ridiculously bad service, which I have received every time since. They also took my dog back to the back without me and I was later told that he had "fallen" from the table while he was in his carrier in the back. We did take him back there again to get his neuter and microchip, thanks to my ridiculously poor judgement and . He came back covered in what looked like dirt and other dogs hair and we were sent on our way with no instructions about his meds or anything. He then came down with kennel cough a week later. Though, when I brought him in saying he was coughing, they sent me on my way with meds again (saying just in case) but that it was allergies and his heart and lungs were fine. Strange that they knew that when I had been holding him the entire time, only letting go when they took his temperature. By that night he was full on coughing and gagging every time he moved. I called back to ask if the meds would handle it or if I needed to come back and was told the doctor would call me back, which of course never happened. There are other things as well, but I'm sure 85% of people have stopped reading by now. Just be careful if you go here and watch them closely, there are definitely people involved who couldn't care less about your loved one. Read Less

I have sent my 5 dogs, 2 cats and numerous reptiles to this establishment. I have my preferences on doctors but overall this facility in ran as it should. I've even had them reply to messages on social sites to help me with issues. They go above and beyond a typical vet office. I have been to a variety of vets from Lawton to Guthrie. This is by far my favorite animal hospital for costs and care. I drive 45 mins to take my animals here. It is worth it. IMORead Less