I don't have enough words for how awful this place is. The first time I took Serendipity here, it was June 28. She was vaccinated and I was told by Dr. Wolfe that she was healthy other than a few fleas (and an allergic reaction to them) and some ear mites. On July 4, she wouldn't eat her dinner. We thought she might have been scared from the fireworks. July 5, she wouldn't eat breakfast and was still acting off, so I brought her back to Will Rogers Animal Hospital. She had blood drawn for a general health profile. When Dr. Wolfe reviewed the results, she said that other than a high liver value (ALT) she couldn't see anything wrong. On July 6, I brought her back. They put her on IV fluids and ondansetron for nausea. Dr. Wolfe gave her back to me around 6, saying that she wasn't able to help her. I immediately drove her to Oklahoma Veterinary Specialists in Tulsa. The first doctor I saw there, Dr Hough, took one look at Serendipity's blood work (which I brought with me) and saw her neutrophil count. She noted the diarrhea (which is very distinct with panleukopenia and which they had seen several times at Will Rogers) and determined that she should start by using a canine parvo test. Canine parvo differs from panleukopenia/distemper/feline parvo slightly, but the results of the test are accurate. She was positive. During her stay at OVS, she eventually declined. We had to say goodbye late Monday. I called Will Rogers on Saturday and Monday to let them know that Serendipity had panleukopenia and that it's extremely contagious. This virus lives for over a year at room temperature and kills 90% of the cats it infects. (There is a vaccine for it but I've noticed that a lot of people in this area don't vaccinate, especially when they let their cats loose and turn them into strays. If Serendipity had been vaccinated as a kitten, she would be alive today.) Because I had not received any acknowledgment or response from Will Rogers Animal Hospital yet, I gathered my courage, choked down my tears, and called again. I was on hold for almost 20 minutes before I got a chance to speak to the desk clerk. She put me through to Denise, a vet technician. (I had first met Denise at Banfield in Owasso. I thought she was a good vet tech at the time.) I told Denise, calmly but firmly and without any rudeness, what I've outlined here. Serendipity was sick, she may have even contracted the virus there, and now she's dead. The virus spreads rapidly, is extremely contagious, and is hard to kill through disinfection. I wanted to verify that they used the correct concentration of bleach when disinfecting. She said she wouldn't tell me. I wanted to find out if they had any other kitty patients from Thursday to today. She told me she wouldn't share that information with me to "protect" their clients. I told her I wanted to make sure they contacted their owners to let them know that they may have been exposed to the virus. She said she wouldn't tell me. She would not confirm how they disinfected things. When I said this, Denise started yelling. She said, "Do YOU know the correct concentration of bleach? Are YOU an expert in panleukopenia? Dr Wallis has been a veterinarian for years and he knows what he's doing." I attempted to respond. She continued shouting over me, said something along the lines of, "You can call whoever you need to," after I said I could just call the Oklahoma Veterinary Board, and slammed the phone down. This picture is of Serendipity in her final moments. She was screaming out every few minutes. I couldn't touch her with my bare hands the whole time she was at OVS because panleukopenia is so contagious. She was in the isolation ward and everyone had to undergo decontamination procedures upon exiting her room. If you have a cat and have visited here in the last two weeks, PLEASE get your cat tested/vaccinated. I cannot stand the thought that anyone else - feline or human - may suffer the same fate due to the incompetence of the medical staff here. This causes an AWFUL death and we paid over $3k to try to save her. We failed. Read Less

Dr Wallis and Dr Wolfe are the best veterinarians around in my opinion. Both are more then happy to help and take the time to answer questions. The staff is always Loving and very kind to all of our animals we take in there. Read Less

My husband and I have taken all three of our dogs here. We recently took our smallest dog, Dixie, to get spayed. They treated her so great! I was that dog mom that was so sad and worried about her the whole time. Every time I called, they were so great on updated me and were just raving about her! It calmed me down so much. I appreciate everything they do for our pets because our pets are like our children. Way to go to the vet and all the ladies that treated us and our animals so well. We appreciate you so much! Read Less

LoveI have one 11 year old beagle and one that passed away this year...  we have been coming here since we moved back, three years ago.  I have never had one issue with them, I like the staff and the vets.  With aging animals we are regular visitors.  When we had to make the hard decisions to put one of our beagles down (she lost use of all her legs) they were sympathetic and caring.They where recommended to me by friends and family... all whom would give just as good reviews.  It stinks when all you see is bad reviews, especially when hundreds of other clinics seem to love them.I'm sure there is always an exception- I have had my fair share of bad incidences at places where others had great experiences, but I can safely say I would highly recommend visiting with them and see for yourselves. Read Less

Called about 5 vets around December 2016 for a spaying, these people told me 75 dollars over the phone, I got excited after hearing everyone else being 120 or so.... but the day after she was spayed and we went in there to get her..... the bill was 130-ish dollars.... long story short they for some reason didn't mention/add the price of anesthetic over the phone,.... either way it was done and over with... still pissed but I'm never going to them again! Read Less

I took my old dog there on an emergency. Unfortunately he did not make it but the staff at Will Rogers Animal Hospital made one of the hardest times in my life a little bit easier because of their understanding and compassion. They allowed me time to think and make a decision. I recommend this company to everyone!Read Less

I took a second cat to this location to have a front declaw and spay and am so disappointed! We were making this our new home vet for our animals because they're nearby and reasonably priced. Well, you definitely get what you pay for. Our male cat was neutered and declawed last year and had his bandages off his feet within an hour of being home, which has never happened in my history of having this procedure done with other cats I have owned. I chalked it up to an isolated incident and that this cat was just relentless in getting them off. However, I just picked up our female kitten and she had her front paw bandage off BEFORE WE EVEN GOT HOME. How neglectful can they be to release an animal that has loose bandages over a wound? I called to let them know I was upset and disappointed and got MANY excuses including being told that the bandages were not necessary and they're more for aesthetics. Um no, if my animal is ACTIVELY bleeding, I would say the bandages are necessary. Why can't you give quality care?? I was told it was going to be an extra charge for them to replace the bandages even though I HAD JUST picked her up. We'll be finding a new vet home for our animals because we CARE about them. If you care about your animals too, look elsewhere because THEY sure don't! Read Less

I took a second cat to this location to have a front declaw and spay and am so disappointed! We were making this our new home vet for our animals because they're nearby and reasonably priced. Well, you definitely get what you pay for. Our male cat was neutered and declawed last year and had his bandages off his feet within an hour of being home, which has never happened in my history of having this procedure done with other cats I have owned. I chalked it up to an isolated incident and that this cat was just relentless in getting them off. However, I just picked up our female kitten and she had her front paw bandage off BEFORE WE EVEN GOT HOME. How neglectful can they be to release an animal that has loose bandages over a wound? I called to let them know I was upset and disappointed and got MANY excuses including being told that the bandages were not necessary and they're more for aesthetics. Um no, if my animal is ACTIVELY bleeding, I would say the bandages are necessary. Why can't you give quality care?? I was told it was going to be an extra charge for them to replace the bandages even though I HAD JUST picked her up. We'll be finding a new vet home for our animals because we CARE about them. If you care about your animals too, look elsewhere because THEY sure don't! Read Less

Love this vet! Dr Wallis has saved my German Shepherd's life several times! He is always kind and very compassionate. I love that he is willing to educate you on your animals issue, and what you can do to prevent/help. It does not matter if it is one of my fur babies or an animal I have pulled off the highway, the staff always treats them with love! Read Less

Some of these poor ratings sound like sour potatoes to me. We've used Dr Wallis for many years, and have only had the best experiences. The staff has always been friendly and caring, especially Tracie. Oologah is lucky to have Dr Wallis and his groupRead Less

After 3 bad experiences we've learned our lesson! Sad that such a beautiful, new facility is so poorly managed and has such poor customer service! Be prepared to wait at least an hour or if u call be prepared to be placed on hold for at least 10 minutes. Don't expect the Vet to do any type of routine examination when you go in for your annual vaccinations. Also, expect no help from staff with your animals (even if you're trying to wrangle two large dogs and a 8 month old baby)or any knowledge for questions you may have. No smiles, no conversation while you wait just very perplexed, disorganized and obviously understaffed office. When I questioned staff and vet about the wait time they both stated that it was due to a busy morning and triple bookings but had no explanation for why I wasn't told when I walked in that they were an hour behind (every time). Sad when your vets visit takes longer than your child's pediatrician visit. I typically never complain and tried to be as polite as possible when I told them how sorely disappointed I was. However, sometimes it takes someone actually bringing light to the problem for a solution to be found. Such potential in this place and it's my hopes that the bar will be raised and staff will step it up to better care for their clients! Read Less

This is by far the best vet we have ever used. They truly care about your pet. They tell you what needs to be done and they follow up to. Check on them once they are home and are just all around great folks. Saved my rots life when she was ill.. Read Less

I recently visited this vet clinic on 2 occasions. The first was a month ago when we took our new puppy in for shots. The vet came in, gave the shots and started to leave. This was the first visit and I really expected a more thorough exam. I had to ask him if my dog was okay for him to do a quick look over. I took my puppy for follow up shots yesterday. We waited in the exam room for almost an hour (not fun with a rambunctious pup!). I finally walked out without the shots or visit. Customer service is definitely not a focus at this clinic. I will be looking for another vet who will be more concerned and caring about my pet. Read Less