On behalf of myself and my friend, I want to commend the staff at SAHO. Dr Strathe has always been my vet, but yesterday I went with a friend for end of life care for her elderly dog and it was a Sund... Read More
On behalf of myself and my friend, I want to commend the staff at SAHO. Dr Strathe has always been my vet, but yesterday I went with a friend for end of life care for her elderly dog and it was a Sunday and he was not available. Dr Jessica Metcalf and her assistant (I'm blanking on her name - tall and wears glasses) could not have been more compassionate or kind. Even when you have been through it multiple times, it's never easy to let go. Dr Metcalf took the time to establish a rapport and assure us it was the right decision after reviewing what was going on (we knew that, but for some reason every time it helps to hear a vet confirm it). We hadn't brought any blankets, but they took care of it and led us to a private grief room where we could sit on comfy couches and made a bed of blankets on the floor for her pet, and gave him Valium beforehand so he was sedated during the process. Afterward, we were asked if we had had enough time with him before we left and at no point felt rushed. We then exited from a back way so we didn't have to parade through the lobby while we were crying. The staff brought us bottles of water without our even asking and Kleenex. Gold standard for compassionate vet care. Also, I would like to say I have brought in my cats for care as well as gone with my friend when she has had issues, and the veterinary care has been exemplary. The facility is clean and beautiful, although that matters less to me than the veterinarians who so far I have observed are all wonderful. I believe we also saw Dr Walsh and Dr Kelly, two other awesome vets, and I have taken my animals to Dr Strathe for over 15 years, so I obviously am partial to him, but I have seen through going there with my friend and in emergencies the rest of the staff is knowledgeable and caring as well. If someone could please thank Dr Metcalf for both her compassionate manner and professionalism yesterday, I would appreciate it! It meant so much. Please thank the vet tech on duty with her as well and the front office staff for anticipating we would need the water and tissues. It made a hard day more bearable to have such competent staff with us. Thank you.Read Less