Banfield Pet Hospital
Yukon, Oklahoma
Reviews
Mary Terneus
14 Jul 2018
REPORT
Love this place. Great service. Very professional. Cannot ask for better
Dan Johnson
12 Jul 2018
REPORT
This Banfield Pet Hospital is really nice. I love how they're able to let you make an appointment very soon and they have availability with her vets. Several of the local vets also charge much more fo...
This Banfield Pet Hospital is really nice. I love how they're able to let you make an appointment very soon and they have availability with her vets. Several of the local vets also charge much more for what the pet plan service does. I really like how they will Factory neutering Services space Services into the plan. They also do dental cleanings on average can save you about $120 you have it done. Some of the Vets are a little bit wacky but you can tell they really care about dogs and their owners
Shannon A
13 Jun 2018
REPORT
Took my 2 poms to Banefield 5-11-18. One of my girls, Sugar suddenly developed a mass on her chest. They were due heartworm renewal in 2 months so I had the vet go ahead and draw blood for the heartwo...
Took my 2 poms to Banefield 5-11-18. One of my girls, Sugar suddenly developed a mass on her chest. They were due heartworm renewal in 2 months so I had the vet go ahead and draw blood for the heartworm test since we were there. Told the vet Sugar was gnawing her paws and would sit down in the middle of our daily walks and make me carry her to the car. She said the gnawing was allergies and gave her a very painful shot and completely disregarded the lethargy. The mass came back as a fatty tumor. So her body was having trouble processing fat. Another symptom! No further testing was done even though they had a blood sample right there. Thursday morning 6-7-18 I came home from work and Sugar was having trouble walking and was disorientated and frightened. I took her back into Banfield where a vet drew blood and did several tests. She came and told me "Your dog is in liver failure." I was alarmed and said "Are you telling me she has weeks or months to live? What are you saying?" She seemed uncomfortable by my alarm and did not answer.She "prescribed" Denamarin. $62 & of course sell, sell Royal Canin, a $45 dollar bag of hepatic food. The Denamarin is OTC and cost $30 online and Sugar had no appetite. In passing the vet said "I could refer you for an ultra sound." Not you need to go now and get an ultrasound your dog is in trouble. I was under the impression the medicine was to treat the elevated enzymes. If I had been properly advised I would have gone directly to the hospital! Thurs & Fri I forced that poor dog to swallow that huge pill which I will regret for the rest of my life. On Sat Banfield gave me a fake "We really care about your pet" follow up call to see how Sugar was doing. Told that woman she was worse and I tried to get advice on what to do next. She kept putting me on hold, the vet couldn't be bothered to come to the phone I was not given any further advice. My poor girl was so thirsty that she would lay her head on the edge of her water bowl and drink until she vomited. She couldn't stand. I kept waiting for the Denamarin to kick in. Sunday I was so alarmed by her condition I called Banefield and left an urgent message on the machine that she was in trouble and I needed advice. Found out later they are closed on Sundays. You think they check their machine for emergencies? Sun went to work and when I came home at 1am Monday morning was laying on the floor by Sugar holding a towel under her chin to catch the vomit when she moved her bowels and it was blood. I then took her then to an acute care hospital. They ran tests all day. They told me her liver enzymes were not elevated but her kidneys were in trouble and there was fluid in her lungs. She was gasping for breath and was in an oxygen tent. Finally from an ultra sound they found stones in her gall bladder and said one of the stones may have blocked a bile duct and caused a rupture and her tummy was full of black, thick bile that was so infected their machine couldn't even read it. They said I needed to make a decision about a surgery so I left work and went to see her. She was limp and her pupils were fixed and dilated and she was gasping for breath. I had already paid 2 thousand dollars for all the testing and that's fine I have no problem paying for medical care for my animals but when this greedy corporate hack said "For 8 thousand more I can do an exploratory surgery." I was appalled. I looked her in the eyes and said "Do you actually think this dog can survive a surgery?!!" Then this awful person said "Well a lot of people want us to do everything we can for their pet." Humans have a hard time surviving peritonitis and I couldn't believe anyone who cares about animals and not dollars would put this poor little dog through a surgery. Her Majesty Sugar Cane was euthanized 6-11-2018 at 6:15 pm one month after seeing a Banfield vet and and 5 days after seeing another Banfield vet. RIP. The hospital contacted Banfield for Sugar's record first thing Monday morning and my agonizing message was on their machine Banfield never contacted me to check on her. GREED
Cherise Bowens
12 Jun 2018
REPORT
Got me in the same day even with a last minute appointment request. The staff was amazingly friendly and helpful. Took good care of my puppy and treated her immediately for her eye infection. Definite...
Got me in the same day even with a last minute appointment request. The staff was amazingly friendly and helpful. Took good care of my puppy and treated her immediately for her eye infection. Definitely returning for our future vet needs.
CJ Galluzzo
11 May 2018
REPORT
Wonderful staff that are very caring. I take my two cats to this location. I also had one other cat, that was so special, to me put down in August 2017, at this location. The staff was very caring, ...
Wonderful staff that are very caring. I take my two cats to this location. I also had one other cat, that was so special, to me put down in August 2017, at this location. The staff was very caring, offering me alone time and privacy with my cat, and helped me with all the final arrangements. I appreciate that so much. Thank you!!
Jake Hanselman
8 Mar 2018
REPORT
Awesome staff, great customer service.
Shawna Strader
3 Dec 2017
REPORT
Everyone takes great care of our babies.
Affordable Homerepair
21 Nov 2017
REPORT
Buyer be where . They sold us a useless "Pet Plan " . When we realized the were 3 times higher than Canadian valley . When we told them we want out the store have us a number . The number had no opti...
Buyer be where . They sold us a useless "Pet Plan " . When we realized the were 3 times higher than Canadian valley . When we told them we want out the store have us a number . The number had no option out or live operator. They kept billing us for a year . When I got a threatening letter they were rude and still can't get anybody who can make a decision.
Elizabeth Combs
16 Aug 2017
REPORT
This place is a joke. I took my dog to the vet in June and they diagnosed her with allergies and perscribed Apoquel. I needed a refill in July and they filled it and said I shouldn't have any trouble ...
This place is a joke. I took my dog to the vet in June and they diagnosed her with allergies and perscribed Apoquel. I needed a refill in July and they filled it and said I shouldn't have any trouble filling it the following month. Here we are August I call for a refill and they tell me the Vet that saw my dog was out of town until the 23rd and we needed her approval. If I wanted to come in and pay for a visit with another Vet I could get it filled then. WE WILL NEVER BE BACK. Now my dog is with out Apoquel until I can get in with another vet at a different office.
Crystal H
20 Oct 2016
REPORT
My cat had ring worms and it has gotten bad after 10 days. My first time at banfield and my last. I was seen on 10-8-16 The vet didnt give anything but wipes (she was going to give a cream but did not...
My cat had ring worms and it has gotten bad after 10 days. My first time at banfield and my last. I was seen on 10-8-16 The vet didnt give anything but wipes (she was going to give a cream but did not have it and would not let me pick it up from another banfield, nor would she pick it up) which spread it and made it worse. After 3 days of wipes i was told to stop using them. Than for 4 days of no meds when there was a cream that the vet could of picked up at another bandfield she just let my cat get worse in this time my cat is now scraching flesh off and it was one tiny spot on his head and is now two big spots above his eyes and in front of his ear and on his cheek. Than, after I complain enough does she talk about ordering a medication that will take 7 to 10 bus days when she could of just gave me the same meds but in liquid form that was in her office.... And after complaining about wanting the antifungal cream enough was I "allowed" to pick it up at a different banfield (btw, on the 16th I was told I had to order a medication for my cat and it was wait 6-10bus or have it rushed for $25, requested it rushed and after giving my card info over the phone i thought I was going to recv med on mondays, come to find out who took my card info just wrote it down wrong and it got declined, my bank has plenty for the bill and I even have another card to place it on but he never told me it Declined so for 3days I'm thinking I am going to get my cat meds in the mail... (monday, i was told the card did not go threw and that i can get the cream and oral medicines but that she may need to see my cat bc he might now need antibiotics)So for 10days my cat got worse and she wanted to wait another 10days bc of a medication she preferred when the medicine in her office she told me was just as strong... In my second vet visit (10-18-16) she would not touch my cat, would not weigh him when the assistant asked(said to put 5.1pounds down (my cat is 3 years old) "its been 10days sense she seen my cat") barley even glanced at him. Already had when she was going to say down and gave me the spill when i just walked in. "Give time for the medicine to kick in"( bc after complaining everyday for them to give me something to give my cat which was getting worse everyday, even scratching fleah off of his forehead i got med the day before this visit) she said that for it to get pretty bad in a short amount of time is normal (knowing damn well how bad it can spread, and bad it can get she "wanted" to wait 7-10 business days for some other med that is just as strong as the one she had in the office). I even asked her if she knew the meds she wanted to order was to take 7-10bus days and she said yes... Just an over all bad experience, will never see me again. Thought it was a great deal for the first time i went i had a free office exam coupon. It was so not worth it.
Amy Turner
18 Sep 2016
REPORT
We take all of our dogs to this facility and our experiences have been nothing less than wonderful!!!! The staff is extremely knowledgeable and great to our babies. Also, we are both work as most peop...
We take all of our dogs to this facility and our experiences have been nothing less than wonderful!!!! The staff is extremely knowledgeable and great to our babies. Also, we are both work as most people do and have a kiddo that is busy so they are great with scheduling. Keep up the good work!!!
Ashley Wilson
13 Mar 2016
REPORT
I absolutely love the team at this facility. They are so kind and helpful. Comforted my dog and took wonderful care of her. Cannot thank them enough ! Can't beat the prices either ! Outstanding servic...
I absolutely love the team at this facility. They are so kind and helpful. Comforted my dog and took wonderful care of her. Cannot thank them enough ! Can't beat the prices either ! Outstanding service ! Good job !! Highly recommend
K Robertson
17 Feb 2016
REPORT
THE WORST EXPERIENCE I HAVE EVER HAD. I signed my dog up for the puppy plan which includes a neuter. At the time that he was supposed to be getting the neuter, they told me that his testicles never dr...
THE WORST EXPERIENCE I HAVE EVER HAD. I signed my dog up for the puppy plan which includes a neuter. At the time that he was supposed to be getting the neuter, they told me that his testicles never dropped so they must be twisted in his abdomen. So we scheduled surgery, which again was not included in the puppy plan (ALMOST NOTHING IS INCLUDED FOR ANYONE LOOKING INTO IT). The vet told me this would be a quick 7 minute surgery and he would be feeling like himself again the next day. I dropped him off in the morning and had not heard from them all day to see how he was so I called on my lunch break to check on him. The dr was STILL in surgery!!! What was supposed to be a 7 minute easy surgery they assured me turned into a 3-4 hour exploratory surgery where they removed everything from his abdomen looking for his testicles and then put it all back in. The vet did this without ever consenting with me on anything. This caused my dog to get a major septic infection that made him so ill he could not walk by himself for DAYS! This also meant we were required to purchase antibiotics for his infection ($150 worth) that was also
NOT covered on the puppy plan. When I called to speak to the vet and the regional supervisor they told me they did not owe me a refund and that they know this is about the money because I must be struggling. A LOW BLOW FOR THEIR UNPROFESSIONAL WORK. Then told me to take him to another vet and see if they can find his testicles and if they do and remove them successfully, they will consider a refund but very unlikely. THE WORST CUSTOMER SERVICE, NO COMPASSION, AND UNPROFESSIONAL PEOPLE I HAVE EVER DEALT WITH IN MY ENTIRE LIFE. I called several vets around the area and they said in their years and years of working in this field they have never heard or seen of an animal not having testicles and it must be because this vet is so inexperienced. Now I have to wait a year because of the scar tissue from his surgery to get my dog neutered and pay even more in vet fees. I WANT TO WARN EVERYONE ABOUT BANFIELD IN YUKON BECAUSE THEY ALMOST KILLED MY DOG AND THEN DID ABSOLUTELY NOTHING TO MAKE THIS RIGHT!!!!
Anna S.
13 Feb 2016
REPORT
I took my cat here for two years. She's extremely timid, and they were gentle with her. The techs and receptionists are very kind. However, while I was waiting for them in the exam room after they ex...
I took my cat here for two years. She's extremely timid, and they were gentle with her. The techs and receptionists are very kind. However, while I was waiting for them in the exam room after they examined my cat, I could hear my vet and the vet student with her mocking my decisions in the care of my cat. Do I think they would hurt any animal? Absolutely not. Was my trust in them undermined? Yes. I will not be going back.
George Johnson
8 Dec 2015
REPORT
BEWARE! I took my yorkie to the Banfield Clinic in Yukon, OK for a Bordetella shot. All her vaccines were up to date except the Bordetella. While there the staff informed me that I should get my very...
BEWARE! I took my yorkie to the Banfield Clinic in Yukon, OK for a Bordetella shot. All her vaccines were up to date except the Bordetella. While there the staff informed me that I should get my very small yorkie a shot for the RESPIRATORY air borne virus that is highly contagious in dogs. I debated as I hate to subject my small dog, 3 pounds 8 ounces, to a lot of things at once. I reluctantly agreed thinking two shots would not be bad. Since it is an AIRBORNE RESPIRATORY thing and we live in windy Oklahoma. I trusted them, less than 24 hours later my dog began to sniffle, was congested, and it only got worse. She began to loose her appetite, and I call back to PetsMart and made another apt, but decided after talking to others to take her for another opinion at a different vet.. I did just that....TURNS OUT THE SHOT "LEPTOSPIROSIS" IS NOT FOR A RESPIRATORY ANYTHING! IT IS FOR A URINE TYPE OF BACTERIA....AND IT IS VERY HARD ON THE IMMUNE SYSTEMS OF ANIMALS. My dog that lives with me in the house, not outside on a farm, that does not have contact with hardly any other dogs, did not need this shot! I now have a sick yorkie, and very upset that I was given invalid information. The staff did not know what they were doing. Bottom line. I have been a Banfield customer in other stores and had good experiences, but will no longer take my chances or more specifically my dogs. The only reason I had my dog get the Bordetella shot was the groomer required it. The only reason my dog is sick, is because of this shot. Bottom line....there was no interaction from other dogs, nothing, just the shot. I got bad information and my dog did not need this shot....not sure they even gave her the correct dosage since they didn't know what they were actually giving her was not for a respiratory virus. I have informed Banfield Corporation of the mistake so they can make sure there is more training for these staff members so another dog does not get sick.
Lauren Theerman
2 Jul 2015
REPORT
This is a typical corporate run facility. They try HARD to sell you on their "wellness plans" for pets where you pay upfront fees that are pretty hefty so that you can bring your pets in whenever you ...
This is a typical corporate run facility. They try HARD to sell you on their "wellness plans" for pets where you pay upfront fees that are pretty hefty so that you can bring your pets in whenever you like. I have two healthy pets that only need to see the vet about once a year for their checkups. I decided to take my dog here because I needed vaccinations quickly for a grooming appointment. We did our normal yearly exam and vaccinations and went on our way. When I needed to purchase heart worm medication about a month later I realized that they had not done a heart worm test on my dog. This test should ALWAYS included in a yearly visit as far as I am concerned. They knew I would have to bring my pet back in to pay yet ANOTHER exam fee simply to do the heart worm test so that I could purchase medication. This is trickery and I won't tolerate it. I recommend that everyone see a local veterinarian where you can establish a true relationship. This place is a joke.
Paul Gammon
26 Jan 2013
REPORT
They always take great care of my rabbit. I am always able to get her right in without an appointment to get her nails clipped.
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(405) 354-6970
1648 Garth Brooks Boulevard
Yukon Oklahoma 73099
Business Hours
Monday
Mon
07:00AM-19:00PM
Tuesday
Tue
07:00AM-19:00PM
Wednesday
Wed
07:00AM-19:00PM
Thursday
Thu
07:00AM-19:00PM
Friday
Fri
07:00AM-19:00PM
Saturday
Sat
07:00AM-19:00PM
Sunday
Sun
09:00AM-17:00PM
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Banfield Pet Hospital
Yukon, Oklahoma
1648 Garth Brooks Boulevard
Yukon Oklahoma 73099
Business Hours
Monday
07:00AM-19:00PM
Tuesday
07:00AM-19:00PM
Wednesday
07:00AM-19:00PM
Thursday
07:00AM-19:00PM
Friday
07:00AM-19:00PM
Saturday
07:00AM-19:00PM
Sunday
09:00AM-17:00PM
Popular Hours
No data for Sunday
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Closed on {{popularHourDay.text}}
Reviews
Mary Terneus
14 Jul 2018
Love this place. Great service. Very professional. Cannot ask for better
Dan Johnson
12 Jul 2018
This Banfield Pet Hospital is really nice. I love how they're able to let you make an appointment very soon and they have availability with her vets. Several of the local vets also charge much more fo...
This Banfield Pet Hospital is really nice. I love how they're able to let you make an appointment very soon and they have availability with her vets. Several of the local vets also charge much more for what the pet plan service does. I really like how they will Factory neutering Services space Services into the plan. They also do dental cleanings on average can save you about $120 you have it done. Some of the Vets are a little bit wacky but you can tell they really care about dogs and their owners
Shannon A
13 Jun 2018
Took my 2 poms to Banefield 5-11-18. One of my girls, Sugar suddenly developed a mass on her chest. They were due heartworm renewal in 2 months so I had the vet go ahead and draw blood for the heartwo...
Took my 2 poms to Banefield 5-11-18. One of my girls, Sugar suddenly developed a mass on her chest. They were due heartworm renewal in 2 months so I had the vet go ahead and draw blood for the heartworm test since we were there. Told the vet Sugar was gnawing her paws and would sit down in the middle of our daily walks and make me carry her to the car. She said the gnawing was allergies and gave her a very painful shot and completely disregarded the lethargy. The mass came back as a fatty tumor. So her body was having trouble processing fat. Another symptom! No further testing was done even though they had a blood sample right there. Thursday morning 6-7-18 I came home from work and Sugar was having trouble walking and was disorientated and frightened. I took her back into Banfield where a vet drew blood and did several tests. She came and told me "Your dog is in liver failure." I was alarmed and said "Are you telling me she has weeks or months to live? What are you saying?" She seemed uncomfortable by my alarm and did not answer.She "prescribed" Denamarin. $62 & of course sell, sell Royal Canin, a $45 dollar bag of hepatic food. The Denamarin is OTC and cost $30 online and Sugar had no appetite. In passing the vet said "I could refer you for an ultra sound." Not you need to go now and get an ultrasound your dog is in trouble. I was under the impression the medicine was to treat the elevated enzymes. If I had been properly advised I would have gone directly to the hospital! Thurs & Fri I forced that poor dog to swallow that huge pill which I will regret for the rest of my life. On Sat Banfield gave me a fake "We really care about your pet" follow up call to see how Sugar was doing. Told that woman she was worse and I tried to get advice on what to do next. She kept putting me on hold, the vet couldn't be bothered to come to the phone I was not given any further advice. My poor girl was so thirsty that she would lay her head on the edge of her water bowl and drink until she vomited. She couldn't stand. I kept waiting for the Denamarin to kick in. Sunday I was so alarmed by her condition I called Banefield and left an urgent message on the machine that she was in trouble and I needed advice. Found out later they are closed on Sundays. You think they check their machine for emergencies? Sun went to work and when I came home at 1am Monday morning was laying on the floor by Sugar holding a towel under her chin to catch the vomit when she moved her bowels and it was blood. I then took her then to an acute care hospital. They ran tests all day. They told me her liver enzymes were not elevated but her kidneys were in trouble and there was fluid in her lungs. She was gasping for breath and was in an oxygen tent. Finally from an ultra sound they found stones in her gall bladder and said one of the stones may have blocked a bile duct and caused a rupture and her tummy was full of black, thick bile that was so infected their machine couldn't even read it. They said I needed to make a decision about a surgery so I left work and went to see her. She was limp and her pupils were fixed and dilated and she was gasping for breath. I had already paid 2 thousand dollars for all the testing and that's fine I have no problem paying for medical care for my animals but when this greedy corporate hack said "For 8 thousand more I can do an exploratory surgery." I was appalled. I looked her in the eyes and said "Do you actually think this dog can survive a surgery?!!" Then this awful person said "Well a lot of people want us to do everything we can for their pet." Humans have a hard time surviving peritonitis and I couldn't believe anyone who cares about animals and not dollars would put this poor little dog through a surgery. Her Majesty Sugar Cane was euthanized 6-11-2018 at 6:15 pm one month after seeing a Banfield vet and and 5 days after seeing another Banfield vet. RIP. The hospital contacted Banfield for Sugar's record first thing Monday morning and my agonizing message was on their machine Banfield never contacted me to check on her. GREED
Cherise Bowens
12 Jun 2018
Got me in the same day even with a last minute appointment request. The staff was amazingly friendly and helpful. Took good care of my puppy and treated her immediately for her eye infection. Definite...
Got me in the same day even with a last minute appointment request. The staff was amazingly friendly and helpful. Took good care of my puppy and treated her immediately for her eye infection. Definitely returning for our future vet needs.
CJ Galluzzo
11 May 2018
Wonderful staff that are very caring. I take my two cats to this location. I also had one other cat, that was so special, to me put down in August 2017, at this location. The staff was very caring, ...
Wonderful staff that are very caring. I take my two cats to this location. I also had one other cat, that was so special, to me put down in August 2017, at this location. The staff was very caring, offering me alone time and privacy with my cat, and helped me with all the final arrangements. I appreciate that so much. Thank you!!
Jake Hanselman
8 Mar 2018
Awesome staff, great customer service.
Shawna Strader
3 Dec 2017
Everyone takes great care of our babies.
Affordable Homerepair
21 Nov 2017
Buyer be where . They sold us a useless "Pet Plan " . When we realized the were 3 times higher than Canadian valley . When we told them we want out the store have us a number . The number had no opti...
Buyer be where . They sold us a useless "Pet Plan " . When we realized the were 3 times higher than Canadian valley . When we told them we want out the store have us a number . The number had no option out or live operator. They kept billing us for a year . When I got a threatening letter they were rude and still can't get anybody who can make a decision.
Elizabeth Combs
16 Aug 2017
This place is a joke. I took my dog to the vet in June and they diagnosed her with allergies and perscribed Apoquel. I needed a refill in July and they filled it and said I shouldn't have any trouble ...
This place is a joke. I took my dog to the vet in June and they diagnosed her with allergies and perscribed Apoquel. I needed a refill in July and they filled it and said I shouldn't have any trouble filling it the following month. Here we are August I call for a refill and they tell me the Vet that saw my dog was out of town until the 23rd and we needed her approval. If I wanted to come in and pay for a visit with another Vet I could get it filled then. WE WILL NEVER BE BACK. Now my dog is with out Apoquel until I can get in with another vet at a different office.
Crystal H
20 Oct 2016
My cat had ring worms and it has gotten bad after 10 days. My first time at banfield and my last. I was seen on 10-8-16 The vet didnt give anything but wipes (she was going to give a cream but did not...
My cat had ring worms and it has gotten bad after 10 days. My first time at banfield and my last. I was seen on 10-8-16 The vet didnt give anything but wipes (she was going to give a cream but did not have it and would not let me pick it up from another banfield, nor would she pick it up) which spread it and made it worse. After 3 days of wipes i was told to stop using them. Than for 4 days of no meds when there was a cream that the vet could of picked up at another bandfield she just let my cat get worse in this time my cat is now scraching flesh off and it was one tiny spot on his head and is now two big spots above his eyes and in front of his ear and on his cheek. Than, after I complain enough does she talk about ordering a medication that will take 7 to 10 bus days when she could of just gave me the same meds but in liquid form that was in her office.... And after complaining about wanting the antifungal cream enough was I "allowed" to pick it up at a different banfield (btw, on the 16th I was told I had to order a medication for my cat and it was wait 6-10bus or have it rushed for $25, requested it rushed and after giving my card info over the phone i thought I was going to recv med on mondays, come to find out who took my card info just wrote it down wrong and it got declined, my bank has plenty for the bill and I even have another card to place it on but he never told me it Declined so for 3days I'm thinking I am going to get my cat meds in the mail... (monday, i was told the card did not go threw and that i can get the cream and oral medicines but that she may need to see my cat bc he might now need antibiotics)So for 10days my cat got worse and she wanted to wait another 10days bc of a medication she preferred when the medicine in her office she told me was just as strong... In my second vet visit (10-18-16) she would not touch my cat, would not weigh him when the assistant asked(said to put 5.1pounds down (my cat is 3 years old) "its been 10days sense she seen my cat") barley even glanced at him. Already had when she was going to say down and gave me the spill when i just walked in. "Give time for the medicine to kick in"( bc after complaining everyday for them to give me something to give my cat which was getting worse everyday, even scratching fleah off of his forehead i got med the day before this visit) she said that for it to get pretty bad in a short amount of time is normal (knowing damn well how bad it can spread, and bad it can get she "wanted" to wait 7-10 business days for some other med that is just as strong as the one she had in the office). I even asked her if she knew the meds she wanted to order was to take 7-10bus days and she said yes... Just an over all bad experience, will never see me again. Thought it was a great deal for the first time i went i had a free office exam coupon. It was so not worth it.
Amy Turner
18 Sep 2016
We take all of our dogs to this facility and our experiences have been nothing less than wonderful!!!! The staff is extremely knowledgeable and great to our babies. Also, we are both work as most peop...
We take all of our dogs to this facility and our experiences have been nothing less than wonderful!!!! The staff is extremely knowledgeable and great to our babies. Also, we are both work as most people do and have a kiddo that is busy so they are great with scheduling. Keep up the good work!!!
Ashley Wilson
13 Mar 2016
I absolutely love the team at this facility. They are so kind and helpful. Comforted my dog and took wonderful care of her. Cannot thank them enough ! Can't beat the prices either ! Outstanding servic...
I absolutely love the team at this facility. They are so kind and helpful. Comforted my dog and took wonderful care of her. Cannot thank them enough ! Can't beat the prices either ! Outstanding service ! Good job !! Highly recommend
K Robertson
17 Feb 2016
THE WORST EXPERIENCE I HAVE EVER HAD. I signed my dog up for the puppy plan which includes a neuter. At the time that he was supposed to be getting the neuter, they told me that his testicles never dr...
THE WORST EXPERIENCE I HAVE EVER HAD. I signed my dog up for the puppy plan which includes a neuter. At the time that he was supposed to be getting the neuter, they told me that his testicles never dropped so they must be twisted in his abdomen. So we scheduled surgery, which again was not included in the puppy plan (ALMOST NOTHING IS INCLUDED FOR ANYONE LOOKING INTO IT). The vet told me this would be a quick 7 minute surgery and he would be feeling like himself again the next day. I dropped him off in the morning and had not heard from them all day to see how he was so I called on my lunch break to check on him. The dr was STILL in surgery!!! What was supposed to be a 7 minute easy surgery they assured me turned into a 3-4 hour exploratory surgery where they removed everything from his abdomen looking for his testicles and then put it all back in. The vet did this without ever consenting with me on anything. This caused my dog to get a major septic infection that made him so ill he could not walk by himself for DAYS! This also meant we were required to purchase antibiotics for his infection ($150 worth) that was also
NOT covered on the puppy plan. When I called to speak to the vet and the regional supervisor they told me they did not owe me a refund and that they know this is about the money because I must be struggling. A LOW BLOW FOR THEIR UNPROFESSIONAL WORK. Then told me to take him to another vet and see if they can find his testicles and if they do and remove them successfully, they will consider a refund but very unlikely. THE WORST CUSTOMER SERVICE, NO COMPASSION, AND UNPROFESSIONAL PEOPLE I HAVE EVER DEALT WITH IN MY ENTIRE LIFE. I called several vets around the area and they said in their years and years of working in this field they have never heard or seen of an animal not having testicles and it must be because this vet is so inexperienced. Now I have to wait a year because of the scar tissue from his surgery to get my dog neutered and pay even more in vet fees. I WANT TO WARN EVERYONE ABOUT BANFIELD IN YUKON BECAUSE THEY ALMOST KILLED MY DOG AND THEN DID ABSOLUTELY NOTHING TO MAKE THIS RIGHT!!!!
Anna S.
13 Feb 2016
I took my cat here for two years. She's extremely timid, and they were gentle with her. The techs and receptionists are very kind. However, while I was waiting for them in the exam room after they ex...
I took my cat here for two years. She's extremely timid, and they were gentle with her. The techs and receptionists are very kind. However, while I was waiting for them in the exam room after they examined my cat, I could hear my vet and the vet student with her mocking my decisions in the care of my cat. Do I think they would hurt any animal? Absolutely not. Was my trust in them undermined? Yes. I will not be going back.
George Johnson
8 Dec 2015
BEWARE! I took my yorkie to the Banfield Clinic in Yukon, OK for a Bordetella shot. All her vaccines were up to date except the Bordetella. While there the staff informed me that I should get my very...
BEWARE! I took my yorkie to the Banfield Clinic in Yukon, OK for a Bordetella shot. All her vaccines were up to date except the Bordetella. While there the staff informed me that I should get my very small yorkie a shot for the RESPIRATORY air borne virus that is highly contagious in dogs. I debated as I hate to subject my small dog, 3 pounds 8 ounces, to a lot of things at once. I reluctantly agreed thinking two shots would not be bad. Since it is an AIRBORNE RESPIRATORY thing and we live in windy Oklahoma. I trusted them, less than 24 hours later my dog began to sniffle, was congested, and it only got worse. She began to loose her appetite, and I call back to PetsMart and made another apt, but decided after talking to others to take her for another opinion at a different vet.. I did just that....TURNS OUT THE SHOT "LEPTOSPIROSIS" IS NOT FOR A RESPIRATORY ANYTHING! IT IS FOR A URINE TYPE OF BACTERIA....AND IT IS VERY HARD ON THE IMMUNE SYSTEMS OF ANIMALS. My dog that lives with me in the house, not outside on a farm, that does not have contact with hardly any other dogs, did not need this shot! I now have a sick yorkie, and very upset that I was given invalid information. The staff did not know what they were doing. Bottom line. I have been a Banfield customer in other stores and had good experiences, but will no longer take my chances or more specifically my dogs. The only reason I had my dog get the Bordetella shot was the groomer required it. The only reason my dog is sick, is because of this shot. Bottom line....there was no interaction from other dogs, nothing, just the shot. I got bad information and my dog did not need this shot....not sure they even gave her the correct dosage since they didn't know what they were actually giving her was not for a respiratory virus. I have informed Banfield Corporation of the mistake so they can make sure there is more training for these staff members so another dog does not get sick.
Lauren Theerman
2 Jul 2015
This is a typical corporate run facility. They try HARD to sell you on their "wellness plans" for pets where you pay upfront fees that are pretty hefty so that you can bring your pets in whenever you ...
This is a typical corporate run facility. They try HARD to sell you on their "wellness plans" for pets where you pay upfront fees that are pretty hefty so that you can bring your pets in whenever you like. I have two healthy pets that only need to see the vet about once a year for their checkups. I decided to take my dog here because I needed vaccinations quickly for a grooming appointment. We did our normal yearly exam and vaccinations and went on our way. When I needed to purchase heart worm medication about a month later I realized that they had not done a heart worm test on my dog. This test should ALWAYS included in a yearly visit as far as I am concerned. They knew I would have to bring my pet back in to pay yet ANOTHER exam fee simply to do the heart worm test so that I could purchase medication. This is trickery and I won't tolerate it. I recommend that everyone see a local veterinarian where you can establish a true relationship. This place is a joke.
Paul Gammon
26 Jan 2013
They always take great care of my rabbit. I am always able to get her right in without an appointment to get her nails clipped.
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