First I would like to say that I am a third generation Dr. Braat client. My mother took all my pets there when I was a kid, and now I am almost 30 and have continued to take my animals there still to ... Read More
First I would like to say that I am a third generation Dr. Braat client. My mother took all my pets there when I was a kid, and now I am almost 30 and have continued to take my animals there still to this day.Generally I give the "business" a 5 star when I have dealt solely with Dr. Braat. But there have been a couple incidents that have really knocked it down a couple stars for me (they are when I have not dealt with him).Main issue for me, not regarding animal care, is most one member of the staff. A red-headed lady that has worked there for years. On multiple ocassions I have heard her insult clients to another client after the first client left the building, tell other people about how the specific client (that just left, or they just got off the phone with) pays their bills, (or lack their of), and then other personal information which should NOT be divulged to another party. I had a male cat with a urinary blockage (he was unable to pee), they had me wait for several days before taking him in. By the time he was taken in, too many of the toxins had built up and he passed away while they were trying to unblock it. They had me leave the office and check back in an hour. When I got back they told me he had passed and had me go into one of the rooms, and brought me his body crammed in a box, covered with urine (despite this I still picked him up out of the box). They left me in there with him for a while, while they got some information on cremating him for me. While I was there waiting, the red-headed girl (that still works there to this day, and mentioned previously) began yelling and cussing at one of the other employees. After about 15 minutes of yelling she walked back in and said that they could handle everything, I looked at her and said I don't want you to handle his cremation, it's very rude and disrepectful to cuss and argue when I am going through this (pointed to my cats body), and when you know I am in here. While she was saying she was sorry, I picked up my cat (dripping urine all over me) and put him partially back into the box (as he was actually way too big for the box). This was in 2008.Our older-than-average dog hurt his neck and had to be left there overnight for observation. I did not check the kennel situation before agreeing to leave him there and I wish that I would have. When we got back the next morning to check on him they said that we should put him down mainly because he was having big issues regulating his body temperature. I wanted to see him before I made the decision, upon going back to the kennel area, it was much colder than I thought a short-haired dog should be left in (I was chilled even being there). So I opted to give him a couple days before deciding to put him down, within 2 hours of being out of their cold cement kennel his body temperature was back up to normal, and he was doing more than just laying there not wanting to eat, he was eating like he should. He did get back to being how he was before his neck injury.I got a puppy who was sick and quickly came to realize it had skin issues, they did not do any tests and made assumptions it was just one specific thing, the puppy started having changed skin color, bald patches, and they still didn't do any tests, after 3 months of looking up stuff online and talking to a couple people, I decided to call and request a skin scrape (as suggested by everything online and then asked by someone if she was diagnosed with mange)... Everyone was very surprised that due to all the symptoms that a skin scrape was not done. Upon going in for the appointment they mentioned her just having a food allergy and getting her on some allergy food, well after a few hours she did determine that the pup had demodectic mange. This was a somewhat newly graduated vet, so I don't mind this slight error. She is a happy vet that has great animal handeling skills, and I do still plan to use her as the pups primary vet while she is still at this office.Lastly, I have an older cat that usually gets a bladder infection every other year. Some of the vets at this office that have seen her, don't prescribe enough medication to her (for her weight) to clear it up in one 10-14 day treatment regiment. It usually takes a total of 4 appointments and 3 checkup regiments to clear it, when it would take a lot less if they would give her the correct dosage.Edited to add: We did try a different vet once when I was a child, but due to that vets mess up on fixing a dogs broken leg and letting other people charge care on our account (without our knowledge or permission) we came right back to LVH! We have not had any billing issues at LVH thankfully! Read Less