Rivers Edge Pet Medical Center

After several visits with other vets at this clinic over the past few years, we recently encountered Dr. Gray for an emergency situation with our elderly well-behaved dog. We were treated in an aggressive manner by Dr. Gray for trying to comfort and touch our dog in her last moments in this world, adding to her pain and stress as well as ours. She has never and did not display any aggressive tendencies towards anyone. In addition, despite having paid thousands of dollars at this facility in the past, we were asked to make payment ahead of time instead of having the attention focused on the suffering of our beloved dog. Our last memories will be forever tainted with regret that she had to endure the treatment she received at the end of her life including the unnecessary added tension from Dr. Gray snapping at us twice for petting her. We were shocked and have had many dogs over the years in several states and NEVER have seen this kind of dispassionate approach in vet care. Would like to add a minus star. Read Less

Always very accommodating & sensitive to the animal's needs (and my needs and concerns). I had an emergency with my cat and Dr. Gray was kind, and incredibly informative; explained what was possibly occurring with my cat. The young woman who was working that evening was super awesome and gave me a lot of her time. Read Less

Three months ago we brought our 7 year old Boxer here due to an extremely swollen face. Prior to treating our dog, we had to pay the estimated amount for treatment and were told we may have to pay more depending on what needed to be done. We thought he had an abscess that would be drained but after aspirating the area and looking under the slide, Dr. Gordon informed us that he had "really bad cells". Along with the xray taken, which showed a mass in front of his heart, she felt that from her personal experience with her dog, he had oral melanoma. She told us to just make him comfortable and feed him whatever we wanted because it was an extremely fast spreading cancer so we might as well just let him live his last days doing whatever made him happy. We were devastated and due to finances, chose not to have the aspirate tested at a lab or pursue treatment. We trusted that as a vet, she knew what she was diagnosing. We left heartbroken from the news we had just received and was told we would get a call in a few days to check on our dog. We were not offered any type of medicine for the lymph node swelling he had, nor was it recommended to follow up with our own vet, Reid Veterinary. The visit to River's Edge cost us $700 and a misdiagnosis. I called the office the following day to ask that records be sent to our vet and was told they would. However, after requests from myself as well as Reid, records were never sent. I had to go to their office and get copies. My recommendation would be to avoid taking your pet here if you can. I understand emergency care is costly, but don't feel that patients should prepay for services. Be prepared to pay up front before your pet is even seen, have services added on, possibly a misdiagnosis(depending on which doctor you see), and no follow up from their office. Others I know had similar experiences and had I known this, I would have sought emergency care somewhere else. After seeing our vet and having his lymph node aspirated again (our vet was very suspicious of the diagnosis we received), we found out that our Boxer has T Cell Lymphoma which is an aggressive cancer but thanks to a change in diet as well as a regimen of CBD oil, he's still going strong, three months after our visit to River's Edge. To this day, I have yet to receive a call to see how my dog is doing. Read Less

We took our old, very sick and unhealthy dog to to Rivers Edge for emergency surgery. They quickly and accurately accessed her condition, informed us of complexity and low chances of survival and appropriately and accurately explained the cost. Our dog survived the surgery but failed to thrive during the week after the surgery. Due to no fault of Rivers Edge our dog died one week later. Throughout the ordeal the Rivers Edge vets, techs and other staff were very helpful, considerate, thoughtful and professional. We felt that the vets and ourselves did everything possible to provide care for the dog and did all we could do for our dogs well being. With confidence I would use Rivers Edge Pet Medical Center again if needed for our other pets. After reading reviews of this and other emergency vet care facilities I was amazed to find that some people believe that a emergency treatment hospital, with its hundreds of thousands of dollars of equipment and supplies would be cheap or that they should provide treatment with no assurance of payment. They would/could not exist and provide 24/7 emergency care if they could not be assured that they were getting paid so they could continue to be prepared for emergency treatment. If you are not prepared for this you probably should re-consider having pets. Read Less

Tonight rushed our daughters chihuahua/pug mix to Rivers Edge tonight. Dr explained everything ahead of time. We discussed many possibilities but knew it wouldn't be cheap. Not the doctors fault. Our dog needs supervision and care. So there he is, we're praying. We love bandit so much. Read Less

My dog was in a fight and had a hole in her neck; her trachea could be seen. It was after hours and Rivers Edge was the closest vet open. I was skeptical due to reviews but had no other good options so I tried them out. It was about $600. They performed surgery and put a tube in, gave meds to take home, plus it covered 2 follow up appts to take the tube and stitches out. I think the price was great. The people were very kind and they took good care of my dog right away. It only took a couple of hours...No overnight stay. I recommend them highly! Read Less

Great care provided 24 hours a day. After every visit they do a follow up call to make sure everything is going well for your pet. While they are more expensive than other vets, the care is very good. Read Less

Brought my pug in after he was bit in the ear by a dog. They didn't even offer to clean the wound. They wanted to send him home with a dirty riped ear. They hardly looked at his wound. When I used my husband's credit card to pay the bill they accused me of forgery and forced him to send a picture of his driver's license. I already felt bad about my dog being attacked and this didn't make me feel any better. They didn't apologize for treating me like a common criminal. I will never return to that vet clinic again. Read Less

I would not suggest anyone take their pet here. We had an emergency and went in because of their emergency hours. Vet kept pushing us to immediately have the dog go in for surgery and kept pushing for our dog to stay the night, anything to rack up the bill. Took the dog home, brought him in for a second opinion: second vet stated there was absolutely no need for costly surgery. Two x-rays and an emergency appointment charge at this vet: $350. Two x-rays and a regular appointment at another vet: $150. Not to mention the vet at Rivers was trying to talk us into $1700+ worth of procedures. Read Less

My cat recently passed away... He was with me for 11 years.  We rushed him in as fast as we could. It was after 1:00 am. As soon as we got there they met us at the door and took him in the back. Deep down we knew he had passed on the way there but were in a bit of denial. They were nice and comforting and gave us a nice bag to burry him in. They did not charge me for any of this which surprised me as I was expecting to pay something. Then today 5 days later I receive a very sweet card from them in the mail. This was a tear jerker for sure, gets me thinking of all the great memories, but just amazes me they spent the time to send this out and shows they really care! Read Less

Our dog for her tongue stuck in a ball after hours and needed a vet to sedate her and cut it off. The staff was very kind and helpful over the phone and stayed that way when we brought her in. The procedure was fairly quick and the actual cost of the visit came in ~$50 under the estimate. We were very pleased with the visit. Read Less

Came here when my dog was sick at 10 pm and they told me they will need a signature to take an X-ray and blood work. They said if they know what's wrong by the X-ray they won't need to do blood work. They could see she just had gas building up by the X-ray and failed to tell me that they ran the blood work anyway. Later as I'm filing a dispute because the blood work was unnecessary, I find they forged my signature for the price they gave me! I never signed for a price! Hopefully I can get this figured out. If not I'm out over $500 because they care more for money than the dog or the family with the dog! Read Less

I had taken my 10 year old pittbull to another vet in town and she was diagnosed with a pyometra. I had heard wonderful things about dr sullivan so I decided to have the emergency surgery at Rivers edge. Everything went fabulously and I loved how dr sullivan interacted with my sweet girl. She is now back to her normal happy self thanks to dr sullivan. I highly recommend her and dr gray. Read Less

The vet was down right rude. I felt like he treated me as if I was stupid and ignorant. He talked to me very condescendingly. He also insisted I put my cat to sleep, and was appalled that I would refuse to take his advice. My cat may be towards the end of his life, but he is eating and drinking and purring just fine. I asked him if I could switch some pain meds for a different antibiotic med that he suggested, so I wouldnt be out of pocket any more money, and he's said "absolutely NOT". I felt that it was only ever about money, no compassion or empathy at all for the pet owner. I will be driving to Corvallis next time and suggesting all other pet owners do the same. I have never felt so small in my life before. Read Less

Dr. Gray was so awesome. This was my first experience with this clinic. My dog was so very sick. Doctor and his team we so kind and empathetic. I was majorly impressed with Dr. Gray's knowledge and efficiency. There is no great way to lose your precious baby. Dr. Gray was so clear on the limited options, performed the tests quickly and kept me informed all the way. When euthanasia became inevitable, he was so very kind. I feel blessed to have ended up at this clinic on this horrible day. Thank you all from the bottom of my heart. Read Less

My poodle got into something, we never knew what... but she was having visual reactions. They took her in and kept her overnight and when I picked her up, she was herself again! I do have a problem with the money. You're not going to get out for much under 350 dollars, but that's the price you pay for having them available 24/7. Read Less

I had an after hours ER visit. I brought my 3 year old pup in after she injured her leg. She was clearly in pain, and unable to bear weight on the leg. Service was timely, xrays were taken. They brought me back to the xray room to see the films and said "she's going to need surgery". Being as my dog has had 2 already (she severed the ACL in both knees as a pup) this is the last thing I wanted to hear. I took my pup, and an armful of drugs home. In the morning I had the clinic send her xrays to my Orthopedic Surgeon in California. After reviewing the films he said he saw NOTHING that would require surgery. NOTHING! It would have been so much more appropriate for the ER Vet to say she'd need to consult an Orthopedic Vet and get back to me, than to provide an opinion she was clearly not qualified to make. The 24 hours after our visit were incredibly difficult for me as I wrestled with the possibility of dealing with another surgery and extended rehab for a pup that has just turned 3 years old. So basically, I would not go back there again as the situation was not handled in an appropriate (or honest) manner. Oh, and they also wanted to hold her for 3 hours of observation AFTER seeing the xrays -- which of course I declined. I walked away with misinformation, heartache - and a $500 vet bill. Ugh.Read Less

A huge shout out to Dr Jamie Sullivan, who gave our Phyllis an opportunity for a longer life by removing her spleen which had been infiltrated by a mass/hematoma. The staff treated my post-op whiney girl with love and patience, and my pup's fear of slick floors was considered when she needed to go outside. I now have my girl home, but know if I need anything, I can call. Thank you all very much! Read Less

The worst vet I have EVER been to! No compassion whatsoever. The vet tech was ten times better than he was. Came into the room at 4:30 in the morning, sat in the corner, never made eye contact with me and yawned over and over. Made it seem like a total imposition that he had to be in the room treating my cat. I finally apologized for waking him up! Then on top of it all, he wanted to charge me $875 for a work-up that included testing that was not necessary. I will NEVER go back and will be letting my friends know to stay clear of Dr. Gray for sure! If you need an after hours vet, go someplace else! I am reading some very nice comments on this page. Only wish I had gotten the vet that was kind and compassionate. After I refused some of the testing, he never came back into the room....What kind of customer service is this? Before I left, the tech apologized for the rude behavior I received from him, so it was not my imagination...unbelievable !!Read Less

The technicians are polite and respectful. The Vets are a WHOLE different story.... Highly arrogant, cruel, and NOT professional. Never again will I take a pet there. Corvallis has a much better emergency clinic with staff who listen to customers. As for routine visits, my pets will only be treated at Albany Animal Hospital. Read Less

We have been visiting this clinic for years and have always had excellent experiences! We have never felt taken advantage of financially or felt talked down to as has been the case in the past elsewhere. They're always willing to talk on the phone to determine if an office visit is necessary and have treated us fairly and kindly when one was. Thank you!McCulloch's Read Less

We returned from vacation to find our 16 yr old cat dehydrated. We took our cat there and they were very caring. Hydrated her for two days and sent her home to us to hydrate the next week. They called to see if things were going ok. They were very professional and caring. Read Less

The only time that I end up going in there is when I have to put one of my fur kids down or emergent after hours visits, my regular vet is elsewhere. I had to go in today to have a kitty checked out (ended up putting her to sleep due to her illness). Dr. Hayes and her assistant were wonderful. The office got me in right away and were so understanding. I appreciate their compassion so much and thank you for your kindness during such a difficult time. Read Less

Just took my boyfriend's dog in for an irritation on his leg. He is huge, not always well behaved and very tense around strangers but the ladies that took care of him were AMAZING! They got us in and out quickly and were so nice, they didn't make me feel guilty for having a crazy dog. I really appreciated the care they offered and the customer service they provided. Thanks for making a stressful situation go more smoothly than I anticipated! Read Less

My dog was hit by a car last night and we took her to River's Edge. They were so nice and caring for both us and our Sammy dog. Unfortunately, her injuries were to server we had to let her go. The whole staff were so understanding and caring. I want to thank them for helping us through this tuff situation. Read Less

I had never been here before until emergency with my GSD. I called my vet early morning answering machine referred me here. Sorry to say we had to make decision to either put her down or go thru surgery that may work but chances would not. She was a elder dog. I would have to say these people were the very caring. Was a very hard decision to make. But they gave us the facts and let us make decision. If I had another pet I would go here for all vet care. Read Less

Because this is the ONLY vet opened after hours, weekends and holidays they are like the Verizon of vets. They care about money more than the animal. My dog was not properly attended or cared for. I am disgusted at the lack of compassion at this facility. Keep driving to Corvallis if you have to. Truly heartbreaking on how they run their business. Read Less

Horrible experience. We took our dog into to get a check up after she got into something she shouldn't have. Instead of helping us he had us call and do the research to find out how to fix her because he didn't know! To make matters worse once we were done doing that he proceeded manhandle my dog and to this day she is afraid of vets although the one we go to now is very kind and knows what she is doing. All in all this is a terrible vet and I wouldn't wish it on anyone. Read Less

I would give them a zero if possible. They are seriously terrible. My dog got into gum. When we got to the vet they made us call poison control to ask what to do (which I had to pay for.). And than the vet was man handling my dog to the point where my dog was yelping. My husband nearly punched him. They charged us over 2,000 for a day and a half stay. DO NOT GO HERE. Read Less

Our lovable Puppy ingested a mushroom, on Easter Sunday, we rushed her to our local vet, who said she needed IV's and constant supervision. He recommended Rivers Edge in North Albany, and called ahead for us. They were waiting for us and went right to work on our precious little 5 lb girl. Could not have been better care, wish we had that kind of care in our emergency room. We can't thank Dr. Gray and staff enough for all they did for Lily. And how up front and kind they were to us. I will refer all my friends. Great Place. Super Great Doctor. Read Less

Zero stars. I am a student and my kitty had a UTI. After $200 of "labs" they prescribed a pricey antibiotic that I was to administer for 10 days, but ONLY GAVE ME 7 DAYS WORTH. When I did the math and called to let them know that the bottle they gave me would not last the duration of the Rx, they said "come in and get another one" and proceeded to try to charge me double, despite the fact I had only needed three days worth, and had the audacity to tell me that they would waive their "prescription fee" (which is BS, since their "pharmacy" was simply having a staff member pull the med from the shelves). TAKE YOUR PETS ELSEWHERE unless you have lots of money. Read Less

They will see my pet: A smallish, still clawed, runt of a litter rescued from under a dumpster. No one else will... He gets feisty when a filthy human shoves cold glass rods up his bum. He loved car rides and vet visits until it suddenly became necessary to shove a thermometer up his butt. They also insist we box him up before we travel with him. Another kitty cat PTSD trigger that makes him really aggressive. They don't listen when we try and tell them how to handle our pet but, what ever... They will see him... 1 up on every other vet in town. Read Less

I took my little dog in because he was gravely ill and the doctor gave me three different Bills starting out over $1,000 I could not afford when I told him I would take my dog home he yells at me and so I feel guilty and I took the smallest of care which was over 300 hundred dollars when I went to pick up my little guy I was told that I need to work on training him because he was very aggressive and he was only 7 months old and since we've gotten our little guy he's never been aggressive to anyone and he's already agrest on me twice since I've gotten him home and my little guy has been around at least 100 different people and never has been aggressive I don't recommend this facility Read Less

I'm kind of obsessed with this place. We moved to Seattle a year ago but still bring our dog here for all check-ups, shots, etc. We've used their emergency services twice, the most reasonable prices around!Annual check-up, wound care for a cut paw, and four vaccinations...under $100! Unreal!They always call to check-up after visits, and have always been more than helpful over the phone to answer questions, send records, etc. Can't rave about this place enough. We've had three vets in Albany and this is by far the best one around. Read Less

I went in with a cat who was fighting a horrible urinary tract infection. The male vet kept "educating" me on information I already knew. The prices were outrageous. $90 just for the vet to come in out of hours (even though he was already there for 2 other animals). He kept trying to push surgery and a number of other things that added up to $300+. Being on a low income, they didn't tell me until afterwards that I'd have to pay it all right there and they wouldn't work out a weekly payment plan and was informed the owner was out. The antibiotics they prescribed didn't help and the cat is allergic. I've been calling daily for the last 6 days, telling them she's getting worse and I need a new prescription for her, and have yet to hear back. Now my cat is beyond sick, won't eat, won't drink, can't walk, can barely stand, and is so weak she can't even meow very loud. If she dies, I'm suing them for all they have! Don't waste your money here. Research the symptoms on webmd's pet site and go to a decent vet if possible. Read Less

I believe the very best vets in Albany can be found at River's Edge. They have been there 24-7 for our 5 cats and diagnosed and successfully treated a very unusual condition in our (at the time) 12 year old cat that gave us 4 beautiful extra years with him! They are compassionate and intelligent and I would never trust any of my pets to anyone else! Read Less

I took my dog here to get spayed because they have a lower income program. My mom went to prison so the responsibility of taking care of the dog fell on me (because I do not believe in getting rid of an animal Once you get one they're part of your family and a life time commitment). I took full advantage of opportunity(I believe in spaying and neutering as well) Anyway the spay was quite cheap I paid 70 for the spay and the medication and I got a free vet check afterwards too so they could see how my dogs progress was. Although when I got my dog back after she was fixed she was so frightened that she broke through her kennel. I have a 11lbs dachshund so I thought that that was pretty insane. I'm sure they weren't mean to her or anything but I'm thinking that maybe they were a little rough with her. Even when we went back as soon as she saw where we were she freaked out and was whining and scared. So overall I like they're prices and programs but I gave them a 3 because I'm kinda iffy on how they treated my dog. This isn't my normal vet and she does fine at the other one so you can see why I'm a little hesitant to give a better score. Read Less