Referrals are a powerful thing. My dog needed a yearly check-up (and her vaccinations), but she also had a lump on her belly that had developed since her last year's check-up. My daughter recommended her vet, Dr. Shaw. She said she trusted him: he was experienced, knowledgeable, caring, generous, honest, open, and responsive.I am so glad she did!He's caring, sincere, and empathetic (animals love him). He genuinely cares about his patients well-being. He is warm and accessible and makes you and your dog comfortable. My dog acted like he was a member of her family, he was very attentive, reassuring, and calming.Trust: I love that he is an experienced holistic veterinarian who looks at the whole picture. He has great medical expertise (sharp, up-to-date, professional skill) a great diagnostition (and great surgeon)!Communication: he's a great veterinarian with excellent communication skills, open and responsive. There was a three way flow of information (between you, your dog and the veterinarian). He not only a great listener, he clearly explained the diagnosis and treatment options.Hospitality: on the first day, my dog loved the veterinarian and his staff! I loved the warm way Betsy Henshaw greeted my dog (at the front desk) and offered her a bowl of clean, cold water on a hot day. Jennel Wassenaar was gentle and friendly, my dog didn't notice the injection. After my dog's tumor was removed, Tammy Datwyler walked me through post-operative care. Dr. Shaw always took the time to educate, was patient answering questions and concerns [you can ask him anything, he takes the time (and has the kindness and patience) to educate you without talking down to you].My dog is healthy and happy. I am so grateful. Dr. Shaw and his staff have a great bedside manner, they are very compassionate, both to animals and their owners. They were also affordable. I am glad my daughter recommended Westside Pet Hospital, they are passionate about animals and committed to giving them the best care. A sincere heartfelt thank you to Dr. Shaw and his staff! Read Less