I don’t know how anyone could leave a bad review....this Emergency Hospital was accomodating, warm, gracious & empathetic to me/my kitty’s needs. They called me after my Gaia (cat) had passed on, to notify me the day of Cremation & when the ashes had arrived for pickup. Even in their voicemails, you could hear the genuine sympathy that each employee has for our loss. Condolences were given & made me feel so much better about my decision to take her there, opposed to DoveLewis: who were cold & rushed. As I picked up Gaia’s Cremains early this morning @ 1am, I was given her paw print & Floral Box of Ashes from the Receptionist who was so sweet, it made my transition through this hard time, much more comfortable. Thank you to all the lovelies @ VCA. You will see me again soon. Read Less

I give them 2 stars instead of 1 because the gals in the front were nice, helpful, and prompt. The poor gal that helped me had to keep going in the back to get answers to my questions. The reason for my rating is we were referred to them for a specialty appointment, but they wouldn't see us for 3 wks unless we paid extra to go through their ER. So, we paid extra and then were told to come back the next day for more tests and given an estimate. I come in the next day and the estimate is 10x the amount from the previous night. Frustrating, but obvious miscommunication, so, in an effort to make the best decision I asked to talk to the Vet (Sophie Peterson I believe her name was). She comes in and is very curt, annoyed I'm asking questions, then barely answers them before just leaving me in the room exam room. I wasn't sure if she was coming back or we were done, but after ~5min I came out of the room and found the helpful gals at the front desk had what I was looking for and I left. Overall experience was less than pleasant. Read Less

It was our first visit. Very friendly staff and quick service. I can tell they tremendously cared about my dog because of the questions they asked, the extra care while examining such as "we'll trim this" or, "we'll take that off before you leave..." At no extra cost. Much appreciated. Prices are on the high side, but I think that's why they offer payment/exam packages. Thanks for being so helpful and kind to my decisions. Read Less

Brought our cat in for a first time visit and they were very caring and knowledgeable. They were very efficient in treating his injury and with testing discovered he has hyperthyroidism. He hates getting in the pet carrier and the ride over, but once he's there he loves all the staff and even exploring the exam rooms. Thanks everyone for making this experience so much easier! Read Less

I have only been here once. My dog found the hidden Christmas candy. She are a ton of chocolate and 3 pieces of trident gum. The hospital was worried about the gum and not so much about the chocolate. We brought her in and they gave her charcoal which made her puke. After they did it they said the charcoal made her purge everything but the gum (the only reason we were told to bring her in) and they wanted to keep her for several days to monitor her. They needed to check her blood sugar. I mentioned that my husband works at the hospital and draws blood for a living and if this was something we could do at home. They told me they aren't comfortable with that. Long story short I brought her home against the hospitals advice and in years later our dog is just fine. I think that the hospital was just doing their job but they are definitely overpriced.Read Less

Was my first time going here and also my pups first time he has been to a vet. They were super friendly and my pup Lightning loved the staff. They explained everything to me about what the shots are and suggested some things that would be good for him in the long run and they answered all my questions throughly. I am not disappointed with my choice of vet i chose for my boy. Read Less

Checked in. Tech came in about 20 minutes, in the waiting room no privacy. Took our dog to the back. 20 minutes later, brought him back to us, said that his vitals were stable. Waited 90 minutes longer , kept seeing pet after pet being brought back that came in after us. Finally 90 minutes later we were brought back into an exam room. Then we were told that vitals were never taken or written down, but now they would like to start over with his care. Two techs lied to us. Had enough See ya, never get that 130 minutes back. Lesson learned. Read Less

Its been 30 days that our precious Sophie died as a results of the high Amplodipine dose treatment prescribed by this clinic staff. Not a single day we can forget the event and daily look back with great sadness how our cat trusted us and we trusted the clinic hospital team that missed critical signs/parameters and the risks of Amplodipine associated with liver, heart, and the the most fatal one that it could lower her blood pressure to critical levels. She active/independent up to few hrs before her death when she walked around the house w/o our help and climbed to her pagoda with ease at 11:30pm. The clinic will never understand what Sophie meant to us and I don't expect them to. She wasn't just a family member for us she was a key one for 15 years and gave us unconditional love and support in extremely difficult and stressful times. Among all the pets we owned in our life time she was unequivocal the most special pet we ever had. It's hard to believe/understand w/o spending many hours detailing her personality, inside and outside beauty. We did expected the clinic staff to take the most careful considerations when prescribing a treatment and when coming back to test her again to find that she had much lower blood pressure it should have raised an alarm level in the clinic staff that something isn't right. When we called to talk with the staff about concerns with her possible low blood pressure the staff should have requested an immediate BP test at the clinic/hospital. These things you can not play with and leave it to another day/week etc. and requires fast response. Also the BP tests should be free and should not require an appointment ! need to make these easy for owners and the pets. We asked for an inquiring by the executive level on VCA practices across US to make sure this and similar risks will never, ever bring a similar catastrophic result and that a weekly blood pressure test is done on all pets on Amlodipine making the weekly checks mandatory not optional !!! When its optional it leaves the incorrect impression that the pet is not in immediate danger. Yes, she was 15+, had an herniated liver and a murmur but these where not diagnosed as immediate life threatening conditions, Amplodine can develop into a life threatening condition in some cases base on several doctors we spoke with in the last 30 days. Why the doctors (4 we dealt with) didn't knew that ? We hope that our beloved cat tragic end and our immense pain that we go through 24/7 will not go down in history as another banal incident in the veterinary service and urge owners to take note of this clinic lack of professionalism and not trusting them with your pet's life. Read Less

every thing is good except the actual vet/DR. I wanted a full exam for my dog and all just did was look at one side of his teeth, and run her hands over his back. NO temperature, didn't look at his eyes, or ears. that being said i wont go back. Read Less

We have been taking our pets here for over 17 years. They have changed names (Companion Pet), Doctors and some staff. The one thing that has never changed, the way they treat our pets, with compassion. We tried other Vet offices a few times over the years and we always come back. We know our animals are extremely well cared for by the excellent folks at VCA Clackamas. The current staff is even better than it has been in the past and that was an extremely high bar they set. I never hesitate to recommend VCA Clackamas to our friends. These people LOVE animals!Read Less

My husband and I came in on a Sunday to have our english bulldog, Charlie, checked out. He was having dark stools and we heard that is really bad. We met with Dr Lea Sheldahl and she was absolutely incredible. She was thoughtful, patient, and really listened to my crazy concerns :) She made us feel 100% confident and we trusted her completely. She takes into account your pet but also is very reasonable with price and cost. That's hard to do and she handles it perfectly. Charlie actually ended up having surgery on Monday night (he had a tennis ball removed from his tummy) and Dr Sheldahl found out about it and called me not once, but twice to make sure that Charlie was okay. She went above and beyond to make sure that we were doing okay. It was so genuine and thoughtful!! I can't say enough wonderful things about her!Read Less

Outstanding Veterinary Clinic. You can tell the whole staff has a great concern and care for animals very much. I highly recommend this clinic. Lea Sheldahl, DVMe takes the time to answer your questions.Read Less

Worthless idiots. Can't seem to communicate useful information. Went in for to hear about blood tests, waited more than an hour and didn't get anything useful from them. Called next day to see if I can get information and still got nothing. Ended up taking my dog elsewhere. During my last paying visit I asked for quotes and overall price to get my dog healthy(we're now on a budget from his previous surgery) I was quoted $200-250. Went to check out and they wanted $500+, felt as if I was getting taken advantage of.Read Less