We have the best vet in Eugene, Ron Titterington at Emerald Valley Pet Medical Center, but even his extensive clinic does not have the diagnostic tools or the specialists for something like open hear... Read More
We have the best vet in Eugene, Ron Titterington at Emerald Valley Pet Medical Center, but even his extensive clinic does not have the diagnostic tools or the specialists for something like open heart surgery. So when our cat Lucky, our baby, needed a more detailed diagnosis and potential life-saving surgery, our vet helped us set up an appointment at Oregon State University's Veterinary Teaching Hospital.We drove up to Corvallis where we met with Dr. Sisson and his team. They listened to our story, looked at the documents they'd received, and explained to us what they thought was going on with Lucky, which was perhaps not what we'd expected. We left him in their capable hands for a few hours and went out for lunch.When we came back they had the diagnosis ready. Dr Sisson took us into his lab and showed us all the images/videos they'd taken of Lucky's heart, and explained what they had already done for Lucky, who by this time was looking much better. Unfortunately, the diagnosis was what we didn't want to hear, a worst case scenario among possible heart conditions. Lucky won't live and nobody could operate on him, even humans with this condition are inoperable.Despite the bad news, the team was very supportive, kind, and respectful. They listened to us, took all the time we needed to explain everything, and gave us extensive advice for a treatment plan to help extend his life for as long as possible without pain. I really felt that the team took us seriously, they did not talk down to us. It helped that we'd done quite a bit of research, and as an academic I'm used to going through academic articles and dealing with people who have a tendency to speak in a highly technical manner. I do think that this may be a little challenging for clients who just stepped into the clinic and haven't had the time yet to research their pet's condition and so won't recognize the terms. As for me, I appreciate the honesty, and it was good to have exact conditions explained to me rather than having to listen to vague metaphors. Overall we were very pleased with the service here. If you have a pet with an uncommon condition, and you want one of the best, specialized veterinarians in the state to work the pet's case, then this is the place to go. They have all the equipment in house so you will get the most accurate answers and you will get them fast. The vet techs are all veterinary medicine students, which means they're, overall, probably better informed/educated than your normal vet tech, though of course you may run into the occasional brand new student. Despite the bad news, I am grateful that our cat's case could help, in some small way, to contribute to these students' education, so that they will be better prepared if they ever get a similar case in their own clinic.Our thanks go out to Dr. Sisson and his team, who are currently working with our own vet in Eugene to monitor Lucky's treatment, so that he may have a few more months or even a few years to live! Read Less