I had a good experience here last night ~ they worked with my finances and the vet was caring, as were the staff. They even set up a payment plan for me after I didn't get approved for the CareCard thing, which was awesome. I didn't feel pressured to spend more money than I wanted, and I felt they clearly explained what was going on and what needed to happen to me. As an aside, I have a 11 year old son who is homeschooled. I took him with me, and the staff was kind and respectful of his questions, too. Also wanted to add, I felt their prices were not all that spendy for an emergency hospital, and we're not rich!! Read Less

I loath this place and wish Eugene had other options. I look forward to moving some day because of this reason. Aside from the heavy expense, every time I've taken my senior dog here and prior to his examination, they tell me it could be cancer. One time we took him here because he was disoriented and swaying, seeming to have had a stroke (which is rare for a dog), we were told by one vet he likely had a brain tumor, but based on his symptoms, it was slow growing, at which point that vet excused herself because of a shift-change. Second vet came in, took one look at our dog and said it was most likely a brain tumor and nature will take its course quickly, almost indicating euthanasia was the next step. Then, two techs attempted to take his blood pressure and both struggled with the machine. After grabbing a different one, they both came to the conclusion he had extraordinarily high blood pressure and a full panel of blood-work was needed. It turned out, his blood pressure was fine. Our regular vet confirmed the results were off due to human error. Amazing that neither techs' handling of two machines could produce accurate results. Unfortunately, we were charged (a lot) for their errors. Also, needless to say, contradicting information from two different vets at the same clinic is frustrating, but being told he may be sick but you'll have some quality time together, then 10 minutes later being told you undoubtedly won't is SO upsetting. His regular vet diagnosed my dog with idiopathic vestibular syndrome, not cancer. Granted, they both have similar symptoms, so I don't fault them on their initial diagnosis, but their lack of communication and conflicting information made us feel completely deflated. On another instance, my dog slept on his leg funny, causing an irregular twitch making it hard for him to walk. We took him here for fear he was in pain, and without touching him, the vet (a different one than the others mentioned above) gave us a 15-sentence diagnosis, stating it could be cancer. After previous experiences here, I've learned to ignore their "diagnosis" and was there purely to relieve his pain until we could take him to his regular vet, at which point a much younger dog came in unable to walk. They took him into an exam room, with the door open, and prior to examining the poor dog, the vet said the EXACT same 15 sentences, looked at the door, realized it was open and that we could hear her and closed it. Knowing there was likely at least an 11 year difference between our dog and the other, I was very upset by this. The vet didn't take the time to touch either dogs' hind legs, hips, spine, neck, etc. before spewing this rehearsed garbage at us. I felt so sorry for the owners of the other dog because it was in need of real medical help, which I felt this costly vet could not adequately provide. Having owned 2 dogs, both reaching the ages of at least 14, we've had our share of ER vet visits, but having lived here for the past 5 years, this is by far the worst clinic we've ever encountered. Their passive staple diagnosis, prior to examination, is inexcusable. If it's after hours and your pet is in pain, please don't hesitate to have them attend to it, but, and I cannot stress this enough: for your pet's sake please make certain to followup with your regular vet.Read Less

After my cat was hit by a car that then sped off this was the only place to bring her in at night. The staff was very caring and helpful. The prices were a lot, but I guess that is an emergency place for you. They stabilized my kitty and got her comfortable and then I had to make the hard decision to put her down. The staff made an imprint of her paw for me and provided a private room and as much time as we needed with her. They then sent a card in the mail with the staffs' condolences Read Less