I came expecting this place to be great considering they only treat cats but I was very wrong. Unprofessional, unclean office, and rude staff. The whole experience was terrible and they refused to look at one of my cats because it hissed at the vet. They refused me copies of the vet visit notes and I had to argue with them over it because I'm never going back. Would not recommend. Read Less

I have been taking my furry family members to CatCare Limited for over 10 years. The care given has been professional, expert, loving, caring, kind and compassionate. I recommend CatCare Limited with my highest praise. They are the BEST! Read Less

They were all knowledgeable and very caring when it came to my cat Mia. The prices were competitive with every other place in Eugene. In the end, it’s nice to go to a place where your cat is comfortable, and where the people actually care about your cat. Would highly recommend for your feline companion. Read Less

We took a stray that's been hanging around in for a nasty eye infection. What does Miss congeniality do? Start talking worst case scenarios. Brilliant! cut right to the worst case scenarios as you proceed to talk about doing more expensive, elaborate testing. Ohhh, it could be cat aids-or kitty Leukemia! We can do the simple fast tests to see, or a whole battery of tests and find 'everything' out.OK. Here's a stroke of genius: how about phrasing it as "let's test against the worst possibilities..." Meanwhile, before we even knew if we had a 'Dead Cat Walking' or what's going on with his eye-which may be the factor for the inflammation going on in his mouth (apparent secondary) . Dr. Denture was oh-so concerned about his teeth. "Oh, he's in pain, "I can tell"  Wait, whut? "He doesn't act like it,  and munches crunchy kibble like it's nothing. (Blank stare), then:"When I touched the area he flinched, I could tell it was painful". Now I have that blank stare. Didn't you note possible inflammation secondary to the eye infection? Why would you poke inflamed gums to see if it hurts? If some stranger started poking your gums, wouldn't you flinch too, whether they were sensitive or not? The only symptom we've noticed is his acting fatigued, probably from the infection. We've never seen him act or react out of pain at home" (ignores this input) "It's so bad, I can't even tell you how old he might be; he could be four, he could be ten-there's no way for me to tell"   Doctor Dental has no idea how old the cat may be after close examination, but can immediately tell you it's in pain when it is not acting or sounding like it -except when Dr. Drill was jabbing that needle up his leg for a blood sample and circling it around like there may be a prize in there. What is this preoccupation with dental work?  Is it your bread and butter specialty? Are your student loans getting you down? I understand not a few dentists have an affinity for inflicting pain...just saying. The  test came back-and no kitty aids or leukemia. Thanks for upsetting the wife with that unnecessary morbidity talk, Doctor Zero Bedside manners.  I forget Dr, Morbius' true name. I went to the Cat (Don't) Care web site to find it, but it's a joke. "Meet the staff!" they say, with one Veterinarian listed. One. No Vet Tech, receptionist or other staff is listed. So much for meeting the staff.Anyway, it's a stray and one would have to assume that this cat never had shots, right? That's what I said. Yet the Vet, Dr. Killcat, let the cat leave without its shots. Whut? I guess now he still has a chance to get kitty aids, leukemia or rabies for all we know! See ya next Tuesday!  How did that happen? I went out to move the car in their tiny lot from off of the graffiti laden alley, of which the staff thinks noting of taking up the prime spots for themselves. Last visit, we parked out front, the appointment took longer than expected, and we got to pay a nice ticket. At least THAT vet was awesome. What happened to this place?? I noticed some of the staff starting to leave as I stood on the lot, airing a spilled gasoline fumes out. No time ws wasted beating feet out of there. I went to go back in to see how things were progressing, and the door was locked.Helloooo. You know that you still have a patient and owner in there, don't you? Nope. The wife said while inside, they shut off Dr. Dentist 's computer. "Sorry, didn't know you were still in there" In that TINY space? You didn't know? You didn't bother to check? You saw me standing out in the parking lot. Is that normal? Do random people normally just hang out in your parking, lot for no reason? Might I be a paying customer? Or maybe have no business there? Who cares! Not one fleeing employee cast even a glance my way! It;s Fred Flintstone at quittin' time!Doctor Morticia, who perhaps had something more important pending, didn't even finish what we were there for. No details about administering the drugs or what to expect, and no offering on technique after watching him struggle so. I sent an email Saturday to cancel the appointment for the following Tuesday. They never read it. They called Monday afternoon for an appointment "reminder" and what was the next thing they brought up? The dental situation.THAT is what they wanted to plan as the appointment focus, not his eye. THEN they asked almost incidentally, how his eye was doing.Forget this dump. It used to be great, now it is simply a business. Read Less

We have been taking our cat here for two years. The staff are professional, polite and foster a safe environment (which is great if your animal is scared/apprehensive about the visit). I have interacted with two doctors at the office, both of which are very knowledgeable, gentle and have been practicing in the Eugene area for multiple decades. Prices for treatment and products are reasonable and affordable (including for students on a budget). The staff is accommodating when scheduling appointments and we have experienced nothing but great service. Read Less

We have been taking our cat here for two years. The staff are professional, polite and foster a safe environment (which is great if your animal is scared/apprehensive about the visit). I have interacted with two doctors at the office, both of which are very knowledgeable, gentle and have been practicing in the Eugene area for multiple decades. Prices for treatment and products are reasonable and affordable (including for students on a budget). The staff is accommodating when scheduling appointments and we have experienced nothing but great service. Read Less

CatCare Limited has excellent veterinarians and support staff.  We have had 2 elderly cats with diabetes diagnosed and treated at CatCare over the past 12 years.  Dr. Patricia has been excellent in her care and treatment of them. Our current cat with diabetes is 19 and doing great (our previous diabetic cat lived to be 20).  The support team at CatCare is caring, attentive and absolutely wonderful.  I highly recommend them! Read Less

Great cat specialists! Come here if your cat has health problems and you need a second opinion. They've helped my cats twice when other vets didn't know what to do. They have great treatment options and keep up on the latest treatments...Highly recommend Read Less

Worst veterinarian experience I have ever had. Got there an hour early, they let us wait in a room with our cat, and then saw us 15-20 minutes late. instead of listening to us when we told them we were ready to let our pet go, that we knew its quality of life was bad, we got an hour long lecture on why we should force our 18 year old cat to go on medication for its thyroid, arthritis, and try to stretch it out for another year of not being able to walk, jump, clean itself or use the bathroom. The vet went on about the tests we would need and the extra care, she honestly didn't seem to care about how happy the cat was, I honestly feel that as long as he cat was still alive, they didn't have to feel bad about putting it down. Now after paying for that office visit, I have to take my cat to another vet, and pay another office visit, to let it die with some dignity. I have never had someone make me feel so bad for trying to do the right thing. I'm just sick about it. Read Less

Personally, I wouldn't bring either of my cats here again. This was the 4th vet I went trying to figure out a problem with my cats blood work which the vet here didn't seem too eager to help me out, well, none of the other ones did either so they aren't so horrible for that I suppose. It's like doctors get so lazy and if they can't figure it out during your little 30 min appointment then they will never give it another thought, but I see illness as a puzzle and it's the docs job to put the peices together and figure out the problem. Well I wasted about 800-900 dollars here on tests and appointments and still came up with nada, except that he needs his teeth cleaned which they acted like it was life or death. I explained I didn't want to put him under until I knew why his bloodwork was weird but they sent an invoice anyway and during our next appointment when I told her my gut was telling me not to get his teeth cleaned she didn't agree at all and kept pushing for it saying it will be fine, an internist somewhere? said they thing it's fine. Really? Someone who has never even seen my cat can tell he is fine to go under anesthesia? So I hit a wall, again, with this clinic and the last time I was there I used the bathroom/laundry room and was beyond shocked to see the autoclave where they clean needles and instruments was there on the counter! That is so messed up. Would a doctors office or hospital keep their autoclave in the fing BATHROOM?I decided right then to find another vet, which I did, and they found out my cat has old hernias from kittenhood by taking a 100 dollar x-ray. So at a REAL vet, I spent $ 150 dollars to find out what was taking me 1000,s of dollars and 2 years of stress and appointments at 4 different vets to figure out. Why this was never offered from any other vet will always be a mystery, but I suspect it's money. Also the receptionists are rude which isn't a deal breaker for me; they aren't the ones handling my cat, but when you walk in and 2 people doing nothing don't even look up or greet you, let alone even acknowledge you, you know you're in bad company.Anyway, if I had listened to this vet my cat might be dead right now or severely compromised because of his internal complications. Dr. Joey insisted numerous time he would be fine having dental work done and said if I even wait another year things could get very bad. Yeah, well, at least my cat will be alive next year, bad teeth or not. It was totally irresponsible for her to insist he get his teeth cleaned without knowing what the real problem was and making me feel bad for not doing it. I would never ever trust these people with my pets ever again and strongly encourage people to trust their gut because mine was telling from the very beginning of this fiasco that I had better not put him under until I figured everything out. Had I not listened to my gut and trusted cat care he might not be alive. Also when they took blood they poked his leg so many times I thought he was going to be injured so I said no, no, lets just do this later and she KEPT GOING and poked him like 3 more times very fast and then found the vein. That's just creepy in my book; when someone says stop you stop no matter what's going on. He is my cat, I love him, I protect him, and no one at this clinic will ever get near him again. Trust me, you can do better, not sure how this place that keeps an autoclave in the freakin bathroom is even still in business. Read Less

I adopted a cat in December 2015 in my hometown, and when I brought her back to Eugene with me when winter term started, I knew i would have to find a local veterinarian. Having only had my recently adopted cat for a month or two, I was worried when she exhibited strange behavior, and called and made an appointment with CatCare. My cat was declawed by her former owner, so she tends to bite when upset and is not very tolerant of being poked and prodded. When I brought her in to CatCare to be examined, the vet and vet tech tried to wrap her in a blanket, and naturally my cat, who was scared and in an unfamiliar place, tried to jump out of their arms. My cat wasn't even growling nor did she try to bite the vet and technician, yet they said she was "far too aggressive" to examine, and that if I wanted her to be fully examined, she would need to be sedated each time.My hometown vet, which my family has been taking our pets to for over 20 years, strongly opposes any unnecessary sedation, and so do I. However, because I was in a new state, had a new pet, and thought that listening to a veterinarian's advice was the right thing to do, I consented to having her be sedated for a full examination.Not only was it difficult enough to get an appointment for my cat that fit with my schedule (since CatCare's hours of operation are not the best for people with jobs), but they sedated my cat for no good reason.When I came to pick her up at the end of the day, they said they couldn't find anything wrong with her, and handed me a bill, which itemized several tests and bloodwork, none of which I had approved beforehand. I ended up paying around $300 for a vet to tell me nothing was wrong with my cat, other than the fact that she is "too aggressive." Also, I have a problem with how pressuring CatCare is in regards to the food and treats they sell. They appealed to my concerns for my cat and basically said that if I didn't feed her this specific food they carry, that she would have serious health consequences, even though she was already eating a food selected by my hometown veterinarian. I also question whether the veterinarians here have even been keeping up with current veterinary medicine, and I found the veterinary office itself to be outdated and unprofessional. The examination rooms looked more like bedrooms, and lacked the typical examination room furnishings one would see at a reputable veterinary office.CatCare is truly "Limited" in their expertise and ability to "care" for cats. The only thing they really seem to care about is making money.Since this horrible experience, I have taken my cat to Bush Animal Hospital, where the vets are well-educated (UC Davis vet school for the win!), qualified, and not afraid of my cat. Read Less

I can't explain how great my experience was. My cat was recently banned from another vet in town while trying to get her temperature taken, if you wanted a barometer on how great my cat does at the vet typically. This time, she was calm, got a vaccine, and a full health checkup without even a sound. The staff was friendly and knew exactly what to do to keep my 9 pound ball of terror in check. An amazing experience, I would recommend this place to anyone. Read Less

They where great with my cat and took me that day without an appointment. They went over and beyond what they needed to do; also, the bill was way under the price I was expecting. I will always return there for my cat needs thank you for a great service! Read Less

I really love Cat Care and Dr Shea! They REALLY care for my 2 cats and 2 rabbits. When we go for an appt, we plan on being there a while because Dr Shea really takes the time to check on our babies. Her exams are the most thorough I have found anywhere. She always provides all options and is VERY scientific about her approach and prescribing. I really appreciate the fact that they only see rabbits and cats, because they truly are experts and it shows. I HIGHLY recommend them for all feline and rabbit needs. The staff is always friendly and helpful. The techs are kind and loving to our pets..... I can't say enough good things about them! Read Less

This is the first practice in Eugene that has treated me not as a customer but as a partner in helping to heal my cat. I really can't praise them enough. Ann and Andrea who work here and who ran the examinations on my cat were great. They let me stay in the same room as they examined her and as they ran tests, gave her fluids and trimmed her fur. They talked me through the process and at no stage did I feel they had ulterior motives - like pushing cat food on me or a pet health insurance plan as other Eugene practices have done. They explained costs and let me decide before moving ahead with various treatments. I honestly actually felt like crying they were so kind. There is truly something to be said for genuinely good people. If you have to go anywhere for your cat, this is the place to go. HIGHLY recommended.Read Less

There will always be a soft spot in my heart for Dr. Shea after the wonderful care she has given several of my pets over the years. I have taken two rabbits, two rats, and my 14 year old cat to her many times. Dr. Shea is extremely thorough and super intelligent, and I always feel confident that my pets are in good hands.She and one of their wonderful vet techs were unbelievably kind and compassionate to me when my rabbit Luna passed away in their office this spring, and they treated her with such gentleness and love in her final exam. This meant more to me than words could ever convey.Dr. Shea and the techs treat your pets like their own, with love and respect. One of my rats died shortly after a visit to Dr. Shea, and again she was incredibly kind and compassionate. I received what felt like a very heartfelt condolence card shortly after both the death of my rat, and years later after the death of my rabbit.I agree that their front office staff can be rude, and they always seem to be running behind on appointments, so I routinely have to wait up to 30 minutes after my appointment time to see the vet, but I know from experience that they run behind because they take the time with each patient to do a thorough and wonderful job. The other vet with a Southern accent is also wonderful, and very gentle and kind towards my cat. I've always been able to get in quickly when I have an urgent issue, and have always been pleased with their service. My boyfriend took our cat in recently for an urgent problem, and he was very impressed with the service too.They have definitely earned a life-time customer, and I always recommend them to anyone with cats (or rats or rabbits). Read Less

Dr. Patricia is a wonderful veterinarian. My cat has hyperthyroidism and she has visited here a few times for medicine, exams and to have blood work and urine samples taken. Every time we are treated with respect and my normally skittish cat is very comfortable with them, even though they have to stick a needle in her leg to take blood. They recommended a study at Oregon State for my cat, since she was recently diagnosed, and they have also recommended another clinic where she can get radioactive iodine so that she won't have to get medicine twice a day any more.They do like to sell their prescription foods, of course, because that is one way that they make money, but in my case I decided to buy some to maintain both of my cats' urinary tracts. $30 a month is a pretty small price to pay for the piece of mind I get knowing that they will remain blockage-free. I would definitely recommend this vet for anyone who has cats, since it is great to have a doctor who specializes in cats, and Dr. Patricia always makes a follow-up call to make sure the patient is doing well. And they give senior/student discounts! Read Less

We have used CatCare Limited for many years.  If you believe your cats are precious, their veterinarians are a comforting presence.  Dr. Shea has been both compassionate and creative when treating our cats and we have found her to be particularly valuable when we have been faced with end of life issues.  One of the most laudable aspects of her personality is her willingness to say "I don't know" when the condition requires a specialist.  Dr. Samsell doesn't work as frequently as she once did, but if she happens to treat your cat, you are in equally good hands.  The office staff are competent and efficient.  A couple of reviews have complained that they are "rude," but I see it differently.  Their work is serious and important and they behave accordingly.  If you want to chat endlessly about the weather or complain about the cost of flea medication, you may be told that it is time for them to move on to the next task.  If you spent as much time in their waiting room as I have, you would be amazed as the stupidity they confront.  Nevertheless, I have never witnessed anything other than professionalism on their part. Read Less

I wish I had as good of luck finding a doctor for myself as I found here for my cats. One of my cats is a former wild stray that took over a year of patient coaxing to become trusting of humans. His life outdoors left him with many battle scars and physical issues that needed attention. The gentle handling and loving attention he received here was heart-warming. Of course, he's such an adorable guy now, how could they resist? But, I've rarely had a vet that didn't treat my pet as a means to an end Read Less

I took my cat to Cat Care a week ago and was satisfied with the service and happy with his handling,medical treatment, and cost.I noticed Chako had trouble urinating, a problem that we encountered years ago, so I  was pretty sure I knew what was happening. Alarmed, I called Cat Care due to its proximity to my apartment, and was relieved to hear they had an opening that day. The receptionist was direct and concise; I'm not expecting a Starbucks barista when I call to make an appointment for my cat.I brought him in, and he was first examined by one vet (don't recall the name), who was friendly and told me his bladder wasn't blocked. Phew.Then Dr. Shea came in and gave me the low-down of possible problems. Chako was given a shot of something potent (seeing your cat doped up is rather unsettling!)  , an assistant trimmed his nails (free) and then gave me an estimate for treatment. This treatment was to be done before Chako was diagnosed by a urinalysis, probably because we knew the likely problem. Here were the charges:$48 Examination$22 Demonstration (of how to administer an in-home under-the-skin body hydration)$19 Injection$17 Application of Revolution parasite medicine$33.50 Bag of recommended food+ misc. medication and treatment equipment...for a total of about $200. I was surprised by the price because I expected it to be more after this same ordeal three years ago (admittedly an emergency 24-hour vet).I took Chako home and treated him for a few days. I brought in a urine sample, and after a weekend passed, Dr. Shea called to tell me that the sample came back normal, and that Chako was fine. Yay!So, I had a positive experience with this office. I'll be taking my other one in for a routine checkup, too. Read Less

Knowing that vets have to deal with high stress situations regularly, I tried to keep the poor reviews I read here BEFORE going to Cat Care Ltd. in perspective.  I've now spent a good bit of money on my two boys at this establishment so I feel its fair to share my opinion.  I've been consistently underwhelmed by the staff and the vet who did my cat's dental surgery (however I do appreciate the care Dr. Shea provided) but today they downright pissed me off and lost my business for good.  I'll also be sharing my bad experience with all of my cat loving friends and recommending that they go elsewhere too. 2/3 reviews here talk about the rude, unfriendly, and snippy staff.  I've had the same experience, consistently.  Cat Care Ltd's allowance of its staff to treat clients so poorly and to be so openly rude is an interesting business model.  Especially considering most veterinary customers are repeat customers.  To sell very expensive professional services and products and allow the front desk staff to be rude and condescending to customers is without plausible explanation.  I won't even get into the wait time, both when you have an appt to see the vet, and to pay when you're done.  I called today with a sick cat, probably just a UTI, but no doubt distressed and needing urgent care.  It's Thursday at 8:30 am.  I call Cat Care Ltd - despite the fact that my cats are their regular patients, "Kat" tells me they're busy and can't see my cat at any point today, not at all.  "Go to the emergency vet" Kat told me.  I ask if they have any arrangements with other local vets for occasions when they're too busy to see their patients.  "NO," she said.  "Can you recommend a vet?" I asked. "NO," she said. I'm incredulous at this point, "So my cat can't see his regular vet at any point today, and I need to go to the (very expensive and unfamiliar with my cat) emergency vet."  Kat replies, annoyed:"We 3 emergencies this morning and appointments all afternoon."  "Ok," I say, "so just for future reference, when you have appts all afternoon, but a regular patient is called in needing urgent care, which takes precedence?" (IF every time I call my vet, I may or may not have to use the triply-priced emergency vet in Springfield, I'd like to know).  "I'M TRYING TO HELP YOU," Kat says like a jerk, "We'd see him if we weren't busy but we can't.  The emergency vet is the best we can do."  Thanks Kat, you made a scary situation with my pet a whole lot worse for me today.  And you lost my business.  Good job. Read Less

Seems to gave gone down hill since Dr. Tran left. The vets seem to use out of date medical knowledge and equipment. No one has any knowledge of anything involving nutrition, and the food they carry is super expensive for being made of such questionable materials: 'meat' by-products, pork, corn, etc. The front desk staff is also super, super unfriendly. They're rude on the phone and in person. It used to be worth going there when their exams were comparatively affordable, but even that has changed. Spend your time and money elsewhere (Healing Paws, Bush, even The Veterinary hospital). Read Less

I took my cats here for a couple years and I was generally underwhelmed with the service I received. I do like Dr. Tran and the vet techs but I was not impressed with the rest of the staff at all. The front desk workers were condescending and snippy, and the other vet I saw kept trying to push Royal Canin products on me no matter what I was coming in for. She also became angry and upset when one of my cats threw a hissy fit during an exam - you'd think someone who works at a clinic specifically for cats would be able to handle this kind of issue calmly and professionally. For the prices they charge you can definitely find a more competent friendly vet clinic. Read Less

4 for my friends go there a LOVE it. As for me- I  have had some very bad experiences. 1. The 1st time I took my cat's in, I had some blood work done on him and was told he has some issues that will cause his "Head to blow up". Weather or not that is the true I am sure there a MILLION different ways to say my cat needs to be on Meds besides his head could blow up!2. So my cats been on his Meds for months now- I went in to get his nails trimmed and they:A: The Vet was SCARED of my cat!! How in the hell can you be a vet and be scared of a CAT? He wasn't even hissing or being rude at all before they rapped a towel around his head and held them down my his throat. I kept offering to hold my cat- but they YELLED at me and told me he would attack me. I've had this cat for 15yrs! I know for a FACT he would not have attacked me. B: While we were waiting for a Vets Aid to come into the room (about 15minute), before the nail trimming went down (you know cause the VET WAS SCARED OF MY CAT!) She started to talk to me a new herbal medication that would work for my cat. When it was time to pay, she charged me a Consultation. So my $17 nail trim turned into $100. WTH. The worse part about it is... I actually paid them. C: After I declined the herbal pills in till he is out of his current PX, the vet saw my Fiance rubbing my cats ear and then insisted that he has allergies and needs to be tested. Then in the same breath he has arthritis and MUST be tested today. Oh and wait my cat goes out side a few time a month while I am doing yard work so he MUST have the FIV and needs to be TEST ASAP!D: After declining the Allergy, the Arthritis & the FIV Tests & PX she continued to insist that his head was going to blow up and that I was not a good pet owner. E: Finally the Vets Aid came in and they started to use HUMAN fingernail clippers. I could have done that at home. I was coming in to get them done so they could be done PROFESSIONALLY with PROFESSIONAL Cat Nail Trimmers.  Human Nail trimmers can crush and split the cats nails instead of cutting cleanly cause my little man intense pain!I have taken my cat to the vet before and I have NEVER had any of these problems. My past vet would have never had done that. It's a shame he retired. After my Fiance and I left- we both were SHOCKED and questioned weather or not THAT just HAPPENED!!!The ONLY reason why I am giving them 2 stars is because I have ONLY ever dealt with ONE of their Vets. My Friends who SWARE by this place have always gone to the other vet and had wonderful results. If you have gone to this place: I would love to hear your experience & who your vet is! Read Less