Edgewood Animal Clinic

Capable, big-hearted and hard-working staff, from the reception area to the techs to the doctors... they are motivated by a deep love of animals and a commitment to good medicine and want only to help each pet and the people who love them best. Disclaimer: I happen to be Dr. Kimball's wife, so I may be a wee bit biased, but on the other hand, I have first-hand knowledge of the daily heart and soul he pours into this practice! It is something to be admired. Read Less

The clinic staff and Dr. Jason Kimball are wonderful. Jason is extremely patient with my two pups who don't care much for the stainless steel table. He has such a kind and calming presence with them and he always explains everything to me thoroughly. I know that my dogs are receiving the very best care. I am so happy and grateful we have such an amazing vet in Eugene! Read Less

I've been taking my cats and dogs to Edgewood Animal Clinic for 16 years, and I would not take them to any other vet. Dr. Sandra Smalley passed her legacy of kind and conscientious customer service on to Dr. Jason Kimball when he bought the business. Dr. Kimball has been unfailingly attentive to my two- and four-legged family members, even in the midst of the chaos I've brought him in the form of two curious eight-year old girls and an elderly woman and our shared senior cat all demanding his attention in a tiny office.He goes above and beyond for his clients, time and time again. I would trust him--indeed, I have trusted him and the staff at Edgewood--with the lives of any of my precious pets. Read Less

Dr. Jason Kimball is caring, competent, and ethical.  He has dedicated his life to animal health and well-being.  Years of education, practice, commitment... he is an extremely kind and honest vet I would trust with any pet, any time. Edgewood Animal Clinic is small and personal, with a close-knit family, yet professional, feel to it.  The veterinarians and staff there are highly skilled and hard-working people, with pets and families of their own.  They understand how important good care is and they will insure that your pet receives it. Read Less

We have been clients at Edgewood Animal Clinic since it opened in 1994, and about a dozen of our pets have been treated there in those 23 years. Recently our vet, who started the clinic, retired and Dr. Jason Kimball took charge. We took our 2 1/2 year old, healthy dog, Aife, to Edgewood to be spayed by Dr. Jason Kimball on Tuesday May 23rd, 2017. Ten hours later Aife was dead with a large amount of blood in her chest cavity. Dr. Kimball told us that during the procedure he accidentally cut a "tiny hole" in her diaphragm -- then said it was 2 inches -- which he stitched up. I sat with her for 3 hours while I was continuously reassured that she was "breathing beautifully" and going to be "fine." Unbeknownst to me she was actually dying while I sat with her. We know that traumatic events can occur during routine surgeries, or that even a young, healthy animal can die for an unknown reason due to an operation. Vets are human beings who make mistakes sometimes, like all of us do. What defines a good vet is how a mistake or tragic event is dealt with. When Dr. Kimball made an x-ray at about 5pm, he told me Aife had blood and air in her chest and he had no idea where it was coming from and said he wanted to transport her immediately to the Emergency Veterinary Hospital. I agreed to follow the transport vehicle to EVH. The drive from Edgewood to EVH usually takes about 15 minutes. Instead it lasted over half an hour. I followed them through the streets of Eugene while Sue received a call from them stating they were lost. Do you want a vet who knows the best route from their clinic to the Emergency Hospital? A mapquest link to EVH is available on the Edgewood website. At EVH, the vets gave Aife a transfusion and prepped her for surgery to find out what was bleeding. She never made it to the surgical table. She went into cardiac arrest as the last of her blood pumped out into her chest cavity and she died. Dr. Kimball waited more than 40 hours to contact us following her death despite getting updated calls from EVH throughout their struggle to keep Aife alive. She died at 9:30pm on Tuesday. At 4:00pm on Thursday, Dr. Kimball began his sympathy call (Sue spoke with him) by saying he had waited so long because he was depressed for two days. He continued talking about his own suffering and also blamed the woman (his vet tech.) who had been driving the transport vehicle for getting lost. When Sue finally got to express her feelings, she told him we were upset that he minimized the hole he made in Aife's diaphragm and the gravity of her condition. Following the phone call I went to Edgewood to get copies of our pets' records so we can begin our search for a new vet. I was told Dr. Kimball was finishing up his report on Aife and it would take about 20 minutes. While I waited for an hour in the lobby, the other vet at the clinic expressed her condolences for our loss. Except for the woman who made the copies, no other staff person spoke to me and I never saw Dr. Kimball, though he knew I was there. I brought home the copies of both Aife and Nuala's files. Nuala's file was in chronological order, but Aife's was in complete disarray with the report of the surgery that caused her death buried in the middle. We were also surprised to find the confidential records of three other Edgewood clients (other peoples' pets) among the papers. The most shocking piece of information we learned from the medical files of both Edgewood and EVH was that Dr. Kimball reported to EVH that Aife's surgery was "uneventful" and that Aife's diaphragm was "intact at that time." However, EVH discovered a deep incision in Aife's belly extending into her chest cavity and a large amount of blood surrounding her lungs. Wouldn't you want a vet who will level with you about your pet's condition, especially if your animal is dying or has a slim chance of survival so you can make an informed and compassionate decision about whether to end their life with dignity rather than have them die in a hospital kennel? Please choose your vet carefully. Read Less

The staff at Edgewood clinic are absolutely incredible people! I burst through their doors just minutes after my dog was hit by a car, the two of us were in shock, I was hysterical, and the staff quickly ushered us into the treatment area. Dr. Kimball immediately started assessing the situation, while simultaneously reassuring me. I know I must have made an awful guest, I was a mess, but the whole staff was sympathetic and patient, both me and my dog, Freddy were cared for while we were there. Although they aren't the sort of veterinary office that deals with many trauma-related injuries, their expertise ensured that Freddy will be just fine. Dr. Kimball has a genuine bedside manner, a calm and lighthearted demeanor, and he worked with me as we figured out how best to care for Freddy. The doctor explained everything, (sometimes more than once, I was too upset to think) and he has been very available to answer any questions I have about Freddy's care. Just seeing the way Dr. Kimball held Fred, I knew he would be our new vet for life, he genuinely cares about the animals that he treats. Thank you so much to everyone at Edgewood Animal Clinic!!! Read Less

I just had the most stressful week with my dog,and Edgewood really went above and beyond for me. They were so kind and fully listened to me, and were able to get my dog in on very short notice multiple times this week. They have been so kind when I have called them 10 times a day with questions, and they even call me daily to check in. What great folks! Read Less

For over eleven years we have brought our dogs to Edgewood. Each doctor is professional, trustworthy, compassionate, honest, open to hear our concerns, and supportive of the decisions we make for our dogs' health. I wouldn't consider going anywhere else. Read Less

Dr. Kimball and his staff are hands down the nicest, knowledgeable, and well priced vet I have been too. Brandy is amazing with helping prepare for international and national pet travel and Dr. Kimball and his office help you step by step. My parents also take their pets here as well. Read Less

I worked for Dr. Smalley way back in 1994 when she first took over Edgewood Animal Clinic. She is the kindest, most compassionate, most wonderful person I have ever had the pleasure of working with, and with 20 years more experience since then, she's got to be the best veterinarian in town! Furthermore, Heidi was an exceptionally skilled vet tech 20 years ago, so she must be amazing now. Hi Dr. Smalley and Heidi! Read Less

I HIGHLY recommend Edgewood Animal Clinic to anyone who looking for empathetic, highly trained, animal loving vet's. Both Dr. Smalley and Dr. Kimball treat each animal/pet they see with caring attention. I'm very glad they are here in the Eugene/Springfield area. They support many local animal charities and causes. Read Less

Dr. Kimball is absolutely wonderful, truly caring and extremely knowledgeable. great "bedside manner". this is not a practice that will gouge you with unnecessary charges. my standard poodle, Garcia, kisses him when he comes in for his checkup.Read Less