You can just tell that all they want is more money. So many people in there all the time in a cramped little house with no yard for walking animals who might be hospitalized there. Prices are always going up... Read Less

This place used to be much better before but in the last fews months it has changed. Feels like it’s all about the money here now. Ask if any thing they are doing to your pet is covered by your plan if you have one or will be charged. The vet swabbed my cats ears and after it was done she then decided to tell me it was going to cost $40. So of course i had to pay since it was already done. Also, a gentlemen was about to charge on a flea prevention for my indoor cat without telling me til the end nor did i say I wanted it. Staff is nice except for one of the receptionist. Read Less

Absolutely love this place and the people who work there!! My kitty has been sick and just hasn't been himself lately so I took him here and they took such good care of him! I highly recommend them and especially Dr. Henery. She's amazing. This is our new vetRead Less

Thank you, thank you and thank you some more!! These guys are awesome! My 13 year old Chihuahua, Lola, was suffering from the worst case of fleas and allergic dermatitis. We have recently moved to Eugene from Phoenix, AZ and have never once had to deal with a flea problem. Lola is not a well behaved dog, especially at the vet so I was extremely anxious about bringing her in and boy was she bad! She screamed, she yelled, she wriggled and squirmed, she pooed and bit the vet, s...he was scared and totally letting everyone in the building know. They were able to clip her nails, treat her for the fleas and get her up to date on rabies vaccination as well as send me home with an arsenal of products to combat these little buggers. They also were not judgmental, I was concerned because I've felt judged in the past at other vets because of Lolas behavior. I know I have not been the world's greatest dog mom, my dog is extremely spoiled and her behavior is a direct result of my parenting skills. Last night was the first night in weeks that Lola and I were able to sleep through the night. She is doing so much better!! She went from crying all day and all night to silence. They were champs. I honestly thought they were going to have to put her under just for an examination. I would highly recommend H&H for your future fur baby needs! They have definitely gotten a customer for life with me😆 See More Read Less

They helped my cat keep his leg after being hit by a car, when no other vets had faith in him keeping his leg. For that I'll raise the review by 1 star. That being said, they are extremely pushy for pet plans that cost way too much money and don't cover much of anything other than a small discount on services which does not even come close to outweighing their monthly cost. Like others have said, they do very little to educate you with home solutions and preventions, and would rather push their services for sale. We had a plan with them for a year, and then canceled for both our cat and dog. My wife just went in today to get a rabies vaccination for our dog, and they refused to give it unless she also purchased a $55 wellness exam. Lost our business completely now. We will go to petco for services instead of the car lot of pet clinics... Read Less

Zero stars.This is the worst of it that I've ever been to. To say that the staff is incompetent would be the understatement of the century. It's a never ending struggle even to get the monthly flea and tick medication. They always make you wait they never know what they're doing they talked me into buying the extended health coverage and told me they would give me two teethin one year. They lied when I tried to get the second cleaning they fought me tooth and nail refusing to honor their contract in the very first time my dog got sick on his try FacSys they refused to replace the medication like every other vet that I've ever been to in the 30 years that I've had dogs and they terminated our service there because I wanted to $23 replacement pill which effectively requires a whole new set of exams just so my dog can get his $23 bill.All they do is argue with you you have no recourse to the law they will not let you speak to a supervisor or an owner or anyone that you're even remotely gives a fuck about you or your animal they only want your money and they do not care whether your animal lives or dies. Read Less

I was a customer for three years. Brought my mothers dog in after a dog fight. I told them in advance we only had $100 to pay. They gave us a bill after for over $700 and threatened to keep our dog until we paid it. Which is extremely illegal. Read Less

We went here for our new puppy evaluation, comped by the seller, this vet was the worst! They were pushing pet insurance plans and would not help teach us how to care for our new puppy, even the most basic info and questions, they would respond that we should bring him in for every little thing, it felt more like a high pressure sales floor in a electronics store than a caring and helpful pet evaluation. We would recommend any friends to steer clear of this place, much better options out there. Read Less

The emergency exam costs $65 even if it's the first. Avoid bringing pets with a broken bone here. We were told via the phone they could repair our kitten's broken leg. However, H & H provides no solution nor surgery for broken bones. Xray costs 138. Buprenorphine is 67.32. I paid $270.32 along with 2 hours of my life to hear their staff say, "search for an Orthopedic." Save your time and money, go to a real animal hospital for emergencies. On top of this. It took H&H more than 50 minutes after the initial 2 hours to send the Xrays to my email for the Orthopedic. My wife and I went back in there twice to remind them about it. I strongly recommend Santa Clara Animal Hospital. They successfully performed surgery and repaired the broken leg for our kitten. Plus free post surgery X-Rays and check ups. The appointment cost is less pricey as well. Read Less

Dr.Henry is great with both my dogs. She is very helpful whenever I have any issues with my pets and always takes her time with them. My dog has terrible allergies and with the medication she has given him he has greatly improved. I've been going here for over a year and would recommend them to anyone Read Less

There are not words to express how much I recommend H & H vet. They do the big and the small: they brought my dog back from what I was sure were his last days, and they help manage his allergies effectively. I am treated with respect and my concerns and questions are always taken seriously. That seems like a given but so often it is not. Even better, Ludo loves this place and they so clearly love him. No one here has ever made me feel like tests or medication was being pushed on me for profit, my options were always clearly explained and I was given time and space to come to the decision that was right for Ludo and that decision has always been respected.Read Less

Thank you for making the time to see my daughters dog today. She and my grand dog, Ella, drove up from California for Thanksgiving. Apparently Ella had an ear infection. My daughter was so impressed by the service and care she received. And, I am so glad she got see Henrietta, ham bone in person! She has been telling Henrietta stores all evening. Your clinic is a breathe of fresh air in so many ways. Happy thanksgiving!Read Less

The vets here are high quality and provide excellent care. However, the way this clinic does business is awful. My dog was seriously injured while I was out of the state, and needed surgery. The dog sitter brought the dog in for the operation, and I was called to approve the estimate. The price was over $1,000, but hey, it's what the dog needed to survive. The next morning, I get a phone call from the vet. They said that I had to pay the entire bill immediately, over the phone, from another state. I explained that I was unable to from where I was, and asked if I could settle up when I returned home two days later. They said no. After I hung up, promising a prompt call back, I went to put the money together. Calling my mother and fiancé, I didn't get paid until the next day, what did they expect me to do? The clinic hounded everyone who called to check on the dog about payment. This includes my mother, fiancé, and dog sitter. I honestly cannot believe that a business would treat people this way. I understand being a small business but this is ridiculous. I'll take my business to someplace that treats people with respect. Read Less

Always friendly takes their time with answering any questions you may have great with the animals i have only been with them a few months but with my experience so far has been more then what i have expected i got my dog on the premium plan and it doesn't even break my bank plus the no cost office visits are nice i refer my friends and family members to them. I am so happy I found them! Read Less

They have an awesome staff and a great preventive plan. Thanks to them my little kitten (Lestrade) is back to terrorizing me again with his demonic claws (which were trimmed for free, thank god.. you should see the lash he gave to my chin) and should be completely back to his awful ways in no time. I'd say I can't wait to traumatize him more by bringing him back there, but he seems to like them more than he does me. Read Less

I took my bird here yesterday for a stomach issue and she saw Dr. Ebert. She is a lovebird and usually doesn't like people other than me, but she hopped right onto her hand and seemed very comfortable with her. It was wonderful and although the results of her xray are rather grim, I must commend the staff on what an excellent job they do and how much they truly care. She will be Bebe's regular Dr from here on =) Read Less

My animals have all seen several vets before in the past, however none have been able to even compare to Dr. Henery! She is absolutely amazing. She has reasonable prices, she's fast, knows what she's doing, and is very careful and gentle with all 5 of my animals!Read Less

I have to say this was my first time in the clinic and was very comfortable with the staff and patron was not nervous one bit they all are so loving to our pets....most definitely will make this place patron's regular veterinarian... Thank you so much Read Less

I really like Dr. Peterson. She has been very good to our new doxie Dexter. I love Kash the office kitty and of course Heneryetta the pig. I do not care for the clinic itself. I think the waiting room is too small and the exam rooms are claustrophobic. In a more apropriately designed office I would be very happy. I just hate it when I come in and there are 5+ dogs in the waiting room. Read Less

They listen! Thank you for actually listening to me, and not judging my dog! I have a 9 year old pit bull that is overly attached and nervous in the vets office. They didn't kick me out when I went into the back room with him because he wasn't budging without me. They tell it how it is and lighten the mood with some humor (in the appropriate times). I was recommended by a friend and will definitely recommend to others :) Read Less

We were able to get a quick appointment, almost no wait, staff and Dr. were extremely nice and the cost was so reasonable! It is always scary looking for a new veterinarian office. We will definitely be bringing our pets back to H & H!!! Read Less

Should have write this month's ago but my pup has taken the malority of my time. Awesome place to take your pet. My senior boy and my new puppy got excellent care and saved me a lot of money by catching my boy's issue early. And my friend had a pet emergency and couldn't afford the er vet and they got her in fixing her dog up as well. Not only do they care about the pets & family but also no long wait periods. Wish I could give more than 5 stars. Read Less

Dr. Henery and Ms. Horning, and their staff ROCK! I followed Dr. Henery from another clinic to her now growing, booming veterinary care office. She and her staff go out of their way to make sure my two rescue chihuahua's have the best care. I love the preventative care plan especially since my two little ones are seniors in age. Since the plan is paid on a monthly basis, it is affordable to me when I need to bring them in for teeth cleaning(included in plan) or illness. Dr. Henery is so popular sometimes there is a wait, but it is well worth the time. Read Less

I'm not a person who likes to leave nasty reviews because I strongly believe that everybody deserves the benefit of the doubt. However, my negative experiences at H&H were so extreme that I feel I should warn others away. If you love your animals, don't bring them here.I followed my vet to H & H after Emerald Valley Pet Medical Center closed: I had been happy there for years. On my first visit, one of the other vets joked that she had studied general science instead of biology as an undergrad because "biology was too hard." After this experience, I believe she meant it. Almost immediately after the merger, a routine blood screen on my dog indicated that she was having liver issues. H & H ran me through a battery of extremely expensive tests, and even when they weren't sure what was wrong began preventative treatment. Almost immediately, my asymptomatic dog stopped eating, became lethargic, and dropped an eighth of her body weight. I asked if it could be the meds and was repeatedly assured that no, it was a symptom of the condition she probably had, because it was just about impossible for these meds to cause these side effects. When she didn't improve, they referred her to OSU's teaching hospital for surgery. At OSU, nearly every step of the care my dog received at H&H was scrutinized, and the medication was deemed to be the primary cause of her decline. The surgery we had been referred for was deemed too risky in her current state, and she was taken off the meds and sent home to recover not from a medical condition, but from the meds I was bullied into keeping her on. After six weeks of recovery we were able to begin the tests all over again (with a new primary vet and at OSU), and she has been diagnosed with a different condition. The really horrible part is not just that H&H's incompetence cost me roughly $800, but that it cost my dog MONTHS when she could have begun recovering and now we are in a race against the clock. After all this, my last straw was relatively minor. Today I went to my new vet to get my other dog his routine vaccinations. Conflicting records revealed that H&H confused the vaccination history of my two dogs. If they cannot handle even this, how can they be trusted at all? Read Less

H&H veterinary care is an excellent place for your pet. They are friendly, knowledgeable, communicative, and they really do care. I brought my dog in with lower back issues, they handled the results with kindness respect. They consulted with a specialist and helped my fur baby heal up well. I'd highly recommend them to anyone. Read Less

Honestly, I was very disappointed by the service received from this vet clinic.  On the initial visit, I had an appointment and had to wait for more than an hour in the small exam room that was extremely warm.  While Dr. Ebert was quick to offer an apology for the amount of time it was taking, she did explain that she had another patient that was taking a bit longer than expected.  After receiving an estimate for an extraction, I decided to schedule the procedure as it was a reasonable amount.  This was the fourth vet clinic I had received an estimate from. On the day of the procedure, I was asked to pay the first half of the estimate when I dropped off my dog.  Of course, the amount was not correct and later that morning the office called me.  They informed me that they had made a calculation mistake and stated that my credit card had not actually gone through, so they were requesting to re-run my card.  I agreed to them re-running my card and requested I get a receipt.  When I went to pick up my dog later that day, my bill was more than $100.00 over the estimate.  Not only was I surprised, I was a bit upset and disappointed.  However, I paid the bill and took my dog home.  Later, that evening I checked my credit card balance and there it was, I had been charged $875.00 for my dog's extraction.  They had charged my card each time they ran it, so the next morning I called the office and left them a message explaining what had happened.When they called back and left me a message, they explained that the officer person did not know how to correctly backtrack the previous day's credit card and that they had talked to that person and would credit my card back in a few days.  When I went back for my dog's follow up exam, I asked the vet why the bill was so much higher than the estimate.  She was surprised and said that did not sound right, however when she came back in the room she explained that my dog's heart rate went to low and they had to give her additional drugs.  To clarify, I asked it that was $100 in additional medication and she said yes.  Plus, she said that they had credited my card back $148, which I explained was because they ran my card three times.  Either way, she said that it was correct.  After the exam, the vet assistant came out and asked about my dog's vaccination history and I informed her that I did not elect to have the other vaccinations with our previous vet, just the rabies shot.  The assistant then went back to speak with the vet, when the assistant returned the second time she told me that the vet wanted to give my dog a distemper/parvo shot right now and to come back in three weeks for a booster.  I explained to the assistant that I was not going to do this and that I had other dogs at home.  The assistant said ok and that she would just put a note in my dog's file.  She left to speak with the vet again, before she would give me the paperwork for my dog's visit.Not only was I disappointed in how concerned this vet clinic is about getting their money, but they are also very pushy to add things without first discussing the long term care of my pets with me.  While my dog's surgery and recovery are on the mend, this vet clinic is definitely not a reasonable place, as they ended up costing me a great deal more than others because of how inaccurate the estimate was.  Just be warned that this clinic cares more about getting paid then helping pets. Read Less

Staff were friendly and helpful.  The downtown location is not convenient for me but it's a cool older building.  Only issue was they were slow. I was told something was ready and after waiting 30 minutes it still wasn't,  I had to leave and come back. Read Less

I don't like the fact that I got roped into a preventative care plan! I was encouraged to bring my dogs in for their care plan appointments and didn't realize that when I couldn't afford the care plan anymore that now I would owe for all the treatments that they were given! Really pissed me off!! Read Less

Dr. Henery and the office manager Ms. Horning (the H&H of the company name) were both wonderful when it came to taking care of our family sweetheart Minnie.  Minnie needed knee surgery and the team at H&H came through with flying colors, making accommodations for Minnie to come over from Bend, taking wonderful care of her, and making sure she was comfortable and safe when she left.  The instructions for after care were clear and easy to follow. Minnie recovered 100%.We couldn't be happier with H&H! And their friendly, enthusiastic spirit is very calming to both the pets and the family members.  Minnie was also very pleased to be featured as the Pet of the Day on the H&H facebook page. Read Less

Doctor Henery is great, she has a very like-able personality and gets along great with my pets! She truly cares about my pets which is #1 in my book. She always suggests what's best-explains why she feels it would be best and then works with me from there. And compared to other vets in the area her prices are great! In regards to some reviews it's important- no matter where you go- that you always ask about price, that should be a given!Also the building is very homey which is nice. Read Less

Business claims on Facebook and Website 'Dr. Sharleen Henery has extensive experience in internal medicine, soft tissue surgery and preventive care medicine.'BewareThis Vet - Sharleen Henery - has only been licensed as a vet in Oregon since June 23, 2009, according to the Oregon State Veterinary Board.  Since she advertises as being an Oregon resident for more than 20 years- it is clear that She doesn't have the experience of other general vets in the area.  This may explain the overall unprofessional attitude in the office, and the encouragement from the vet for unnecessary surgeries- and risks She finds acceptable that other vets would not.  Performing 'elective' surgery without withholding food for 12 hours- not sending home after surgery pain medications for the animal- and pushing procedures like shots and general maintenance care - when not due and provided by a different vet - without requesting or reviewing other medical records.When I visited this office, I was present to assist with computer issues, not seeking care for my service animal.  After being criticized for my service animals overall health while being told by a 'professional' vet that My dog was being 'undermedicated' on her monthly trifexis- even being told that I was 'loving my dog to death' I was scared into allowing an unnecessary spay (zero possibility of a service animal becoming pregnant as she is highly trained and always in my presence) for my service animal when she did not have an empty stomach, and was not in any way prepared for surgery.More than $300 later, my 8 pound dog was put back into my arms for the ride home 85 miles away.  Recovery did not go well, and an emergency trip to another vet 24 hours after the surgery required IV fluids, nausea medications, and pain medications - to the tune of more than $100.00 - Ironically, my regular vets who Ms. Henery was quick to say was providing questionable care- was too professional to criticize Ms. Henery.  They did ensure that my dog was in good health, did not need surgery to clean her teeth immediately as Ms. Henery insisted, and  took good care of my dog.Walking in the doors of this Vet facility was my first mistake.  Allowing a vet with little experience to bully me into believing my service animal had major health risks was my second.  Not walking out and getting as far away as possible immediately was my third.The refund I was promised never arrived, and the errors within the patient chartnotes that were finally provided to my regular vet show that accuracy in records is flexible in this office.There are many other veterinarians with a lot more experience who truly care about the animals they treat and do not take unnecessary risks close by.  Choose one of them, if you want the best care available for your pet. Read Less