DO NOT GO HERE IF YOU ARE A PERSON OF COLOR. This by far has been the WORST customer service I have ever had to deal with. If you go here and Amy, a woman with BLONDE hair, blue eyes, and is about 5'5... Read More
DO NOT GO HERE IF YOU ARE A PERSON OF COLOR. This by far has been the WORST customer service I have ever had to deal with. If you go here and Amy, a woman with BLONDE hair, blue eyes, and is about 5'5 or 5'6 is there LEAVE IMMEDIATELY. She is extremely rude and has no care for good service. I accompanied my mother LAST week for some pills since my dogs got fleas, my mother speaks really good English and has no trouble communicating, but obviously doesn't look Caucasian. We went up at EXACTLY 9 AM, when the clinic opened last Saturday to pick up these pills. Amy told us we needed to come back before 5 PM because the dogs needed to be seen by the vet. We let her know when this usually happens we never have to see the vet, she insisted again that we come back later and we left it at that. We returned at 3:45 that same day and were waiting 30 mins before she bluntly asked us "what do you want". I kindly let her know we needed to get pills for the dogs and she said "you need an appointment." My sister who accompanied us earlier that day, reminded her what she told us. Amy grew frustrated and told us that walk ins are from 9 AM - 12 PM. Confused, we reminded her again what she had said to us and she said : "I'm sorry but it's what it is." I said to her that it's fine, and we will return another time.
Today we returned at 9:30 AM, and went up to the front desk asking AGAIN for the pills for our dogs. A quick disclosure, they are NOT new to the system, we have gone to this vet for many years. Amy told us to sit and she would help us in a moment because the dogs HAD to see the vet for this. WE WAITED TWO AND A HALF HOURS! While waiting two other walk ins, yes WALK INS went up to her for the same reason and she gave them the same pills we asked for. All she did was look them up in the system and handed over the pills. My mother then waited in line and said to her "I just saw you gave the same pills we have been asking for since last week to those two walk ins. You told us we had to see the vet but it seems clear to me that's not the case." Amy then said "well what do you need the pills for?" My mom replied "for the fleas, the same thing I asked you for LAST WEEK, and TODAY." Amy then said "well I thought you asked to see the vet." What the hell???? By a miracle my mother kept calm. Amy then out of nowhere said "I'm not going to argue with you! Do you want the pills or not?!?" She literally yelled at my mother. In front of customers. My mother kept her cool (I DONT KNOW HOW) and paid for the pills and left. To top it all off, my sister then returned to the front desk to ask for her name, waited in line for 15 minutes, and as soon as she was next Amy GOT UP, and left to the back, leaving my sister unattended. My sister then asked her coworker what her name was and that was when we discovered her name was Amy.
We have never dealt with this before, and are not sure why this happened given how sweet the vets are usually to us. PLEASE DO NOT GO HERE, and if you do, STAY AWAY FROM AMY!
Worst customer service ever!!!! This place sucks!!! Read Less