I've waited a long time to write this review. I wanted to have a cooling off period and make sure what I have to say is valuable. First, there are a couple of things that I have seen in other reviews ... Read More
I've waited a long time to write this review. I wanted to have a cooling off period and make sure what I have to say is valuable. First, there are a couple of things that I have seen in other reviews that I agree with whole-heartedly 1) they have very high regard for my pet and 2) they have very high prices. One thing that I didn't see in other reviews - we never saw the same vet twice in a row. I really like having a relationship with a specific dr and it was frustrating not to have that. I, like others, first came to this clinic as the result of an emergency. The care was excellent. Every person there is very caring and sweet toward their four footed clients. Dr. Ten Broeke attended our girl that first night and we are ever so grateful. We stayed with them for approximately five years. We followed every recommendation that they gave us regarding care and treatment with the exception of preventative flea applications. Ultimately, our girl was diagnosed with low thyroid. The medication that they prescribed was going to be $90 a month for the rest of her life. I asked the dr that we were seeing that day about purchasing the prescription online as a way to save money. She agreed that they were happy to provide the prescription. I went home and looked on the internet. You may have surmised that I am very cautious with my girl, given the fact that I refuse the unnecessary flea treatment, and you would be right. I would never do anything to compromise her health in any way. After researching the safety of purchasing on line pet medications I came across a flyer on the FDA website fda.gov/ForConsumers/Con…After reading through this information I found a website that was recommended by the FDA and went there to order the prescription. Later that day I received an email from the website (allvetmeds.com) saying that Gladstone had refused to confirm my prescription. This started a flurry of back and forth phone calls with the clinic. Let's say it was heated. At one point one of the assistants accused me, in a condescending tone, that I was putting my girls safety in jeopardy. They finally agreed to give me a paper prescription and when I received it, in the envelope, was a copy of the EXACT SAME flyer from the FDA describing how to ensure you are getting safe medications! So the bottom line is that even though they say they will support you purchasing medications in reality, they will not. You can send the paper copy of the prescription in to the online store but you will have to do that every time you get a refill because Gladstone will not confirm the prescription over fax or phone. Our girl has had three brushes with death (lest you think I'm a neglectful mom - the first was a reaction to ACE that another vet had given her, the second was hemorragic gastroenteritis and the third was an allergic reaction) and as a consequence we have spent a small fortune for her care over the years. As I said before, we did everything that was recommended and the care was excellent but when they became grasping and greedy, suggesting that I was putting our girls health at risk to save a few bucks, I had to draw the line. If you have endless funds and don't mind seeing a different vet every time you go, this is a good clinic. Read Less