It's been almost a full year since I lost my beloved Springer Spaniel Churchill to what I attribute to is a compounding effect of mis-steps and failures which transpired over the course of several wee... Read More
It's been almost a full year since I lost my beloved Springer Spaniel Churchill to what I attribute to is a compounding effect of mis-steps and failures which transpired over the course of several weeks between Thanksgiving 2016 and January 2017.
My dog was referred by my regular vet to VSCP for a bladder and colon prolapse repair surgery, and this was performed by Dr. Lauer, who permanently left the practice for a new job in Germany only three days after the procedure was completed. My dog required an extended hospitalization afterward, and Dr. Lauer had left notes but obviously was unavailable to do a followup or recheck on Churchill. The original estimate climbed by more than $2,500 to $7,500 during his stay.
A pancreatic tissue sample sent in to the lab by Dr. Lauer for a biopsy took a week to get results, and the report forwarded to my regular veterinary clinic's internist sat for several more days afterward, necessitating a call to both VSCP and my regular vet for an update. Apparently, no one thought it was a high enough priority.
Less than two weeks later after the original surgery, my dog had a reoccurrence of the colon prolapse which required yet another surgery, this time performed by Dr. Simpson right before Christmas. It appeared that the first surgeon, Dr. Lauer, never attached the colon to the surrounding internal structure while the bladder prolapse surgery was being performed, which would have been the ideal time to do this. When asked why this wasn't done, Dr. Simpson said she didn't know. This added another $2,500 on top of the original $7,500 and we are now at $10,000.
After all this, the prolapse again showed signs of returning a few days after the second surgery, but no one at VSCP thought it was worrisome enough to pursue. Unfortunately, Dr. Simpson was on a vacation at this point and the followup was done by a third surgeon at the practice. Having endured the first highly invasive surgery, an extended hospitalization and recovery, and then another surgery, my dog was in considerable discomfort and distress.
While Dr. Simpson and Tracy the office manager were kind enough to create an extended payment arrangement for me, I found no comfort with the lack of care my dog received and three weeks later he lost the fight to a low blood platelet count, from what my regular veterinarian determined to be was internal bleeding.
It's been a very difficult year for me. I kept quiet about it and paid the bill as finances allowed, but I've had this on my mind for too long. All I can say is, that based on this prolonged sad and miserable experience, I will not be returning to VSCP for any future veterinary care. I learned a very valuable lesson to not allow panic and emotion to influence my decision making and create an easily exploited vulnerability, as I feel that I had been taken advantage of.
It's really in your best interest to call around and seek other opinions and treatment options before you allow this to happen to you and your beloved pet. Read Less