I have been going to this clinic for years now anytime I have needed to. So no, I haven't been a "consistent" client. However, I have in the past had an emergency situation with a cat and thankfully... Read More
I have been going to this clinic for years now anytime I have needed to. So no, I haven't been a "consistent" client. However, I have in the past had an emergency situation with a cat and thankfully they worked with me on the cost and allowed me to make payments. Fast forward to the other day... My dog had an urgent need to go to the vet, so I called them, got cost estimates, and asked if there was anyway that they would work with me again. I was told I would need to talk to the doctor about that, fine. WhenI got to the office, the office manager came over and this is where it all went downhill. She was RUDE beyond belief, very nasty in the way she talked to me. I was on the verge of tears and she told me that yes she had looked up my records and seen where I had paid, but that they would not finance or work with me on the 200$ it was going to take to lance a wound, clip nails, and prescribe meds. Now, I understand they are not a bank, and they can't finance everyone that walks through the door. Fine. My problem here is in the way I was treated by the office manager. She was very condescending, rude, and just had an all around BAD attitude. No compassion for the situation. Snotty. Totally unacceptable and unprofessional. The doctor was awesome, and Kassandra was a class act. As for the front desk they were ok. But that office manager needs to GO.Overall, I am 70/30 with this vet ONLY bc of the way I was treated by her. I likely won't return, even tho their level of care is good to excellent in most ways.I advise the owner(s) to re-evaluate some of their staff, and make some changes. From what I've read here, I haven't been the first to have problems. Read Less