Rose City Veterinary Hospital

I needed an emergency appointment for our dog, Doug and our regular vet didn’t have any availability. They referred us to Rose City and they gave us a same day appointment. The ladies up front love Doug, they are so sweet and caring and helpful. I have now switched all of our appointments over to them even though our regular vet is within walking distance. I don’t mind driving the extra 15 minutes to see the lovely staff and receive the best care. Read Less

I've been seeing Rose City Vet for about two years now for two cats and always have a good experience. It's pretty easy to schedule urgent appointments, and I've seen multiple vets and they've all been kind, knowledgeable and good communicators. They've done major work and minor work, and were good about keeping in touch during difficult and ongoing health issues. They've just begun handing out relaxation pheromone bandannas and blankets for dogs and cats to reduce pet stress at the clinic, which is pretty cool. Plus, owners can gorge on free, fresh chocolate chip cookies during stressful moments. Read Less

I genuinely don’t have any feedback on what could have been better. The staff from the front desk to technicians to the vets themselves are all incredibly kind and caring. it’s apparent from entering the office that everyone there loves their jobs and just want to take care of animals in the best way possible. My pooch and I saw Dr. Martin for our appointment and he was absolutely wonderful. He took the time to listen to everything I was concerned about and helped form the best plan for me. He didn’t just hand me a list with medicine but rather broke down how the plan worked and what each medicine was used for. If you want to take your pet somewhere where both you and your pal will be respected, then look no further than Rose City! They are a top of the line class in the business and will do everything they can to make sure you and your pet have a wonderful experience. Read Less

Great clinic, we have been consistently impressed by the exceptional customer service from all staff here. Dr. Berger is a real stand out, and our favorite vet. She takes the time to stay current on the latest research on our dog's chronic disease, in addition to being friendly, kind, and refreshingly matter-of-fact. And our dog loves her too! Read Less

I've been coming here for years, so when I write a bad review, it's not from one experience, but from a number of them. In fact, I don't think yelpers should be allowed to write a bad review for a first time visit, but must be consistently disappointed after several visits, as every business deserves a chance to prove themselves. Well, this story was the last straw...I brought in my dog who's been a patient here for maybe 8 years. She had diarrhea and was vomiting. Dr. José Martín, the salesman veterinarian, evaluated her and went through the string of worst case scenarios, a fear tactic that city vets use to up-sell their clients. After his explanation, a gal came in to go over the recommended protocol and the prices. I told her I was a poor college student and needed a discount if we were going to do everything listed. She said she would ask for me and that I could wait in the front, so I did. Less then five minutes later, Dr. Martín came outside to tell me the results of a lighting fast and non-conclusive $264 x-ray that I had not yet approved. Then, when getting checked out, I had a grand total of $724.81. The gal never came out to tell me if the discount was approved or not, and I was not given a chance to decline a number of unnecessary protocols (x-ray, x-ray eval, blood screening, fluids, anti-emetic injection). According to my bill, if I had a say in what my dog needed to get better, I would have only had to pay $145.80. My dog is better, but she is NOT better because of the long list of non-conclusive tests. She's better because she took some antibiotics.Now, Dr. Martín called me an hour later to tell me the radiology report for the x-ray eval as being further non-conclusive - in other words, a futile waste of money. I let him have it on the phone how angry I was. I used the "f" word so he knew how mad I was for being taken advantage of. He didn't try to calm me down or apologize, instead, he rose his voice and yelled at me ,"Your dog is not my problem!" I couldn't believe he said that. So, I hung up the phone. That was two days ago, and I'm still upset about it. I also don't recommend writing bad reviews the day you've been wronged, because generally people get over these things after 24 hours. Well, it's been 2 days, and I don't see anything fair about this situation and thus is worth sharing.No, I am not a proponent of "the customer's always right". Usually, they're actually wrong. But in this scenario, the two details to keep in mind are that they said they'd check for a discount and then charged me an irreversible charge anyway, and that Dr. Martín has not been trained in calming down a customer that he's wronged. Instead, he tells you that his patients are not his problem? Seriously, wtf?My dog is better, but she could have been cured without all the hassle from a place that has better practices. As far as other bad experiences at Rose City, nothing compares to this one, but I've consistently had to pay for more protocols than necessary. And their prices are much higher than the traditional old country vet. So, yes, they're good at helping animals, but unfortunately they're salesmen too. Read Less

No more. Been customers for 10+ years but this place is charging un-necessary add on to diagnosis etc. Sure, better safe than sorry but come on, dog comes in with a cough, it needs medicine, that s all. No need for xray and all that jazz. Obviously they are dime and nickeling they customers. Good bye. Read Less

The staff are efficient and professional. We put our dog (Mandy) down on Friday and they reviewed our options sensitively. The process was respectful and compassionate. A few years ago they did an operation on Mandy and did a wonderful job, she was good after only s few days of rest. Dr. Martine (I may have misspelled) is a caring compassionate veterinarian who's main concern is quality life and health of the animals.Read Less

Great doctors and caring people to have taking care of my best friend booboo. Thanks you guys for all the work you are doing to help my sweetheart get to feeling better and the length you go to make sure he is going to be okay. Read Less

This team is fantastic! We are new to Portland and have 4 fur kids. It is IMPERATIVE that our vet loves our fur kids as much as we do!  A friend of mine suggested we take our pups here after she had a positive experience bringing her cats here. Brutus is our Frenchie. Frenchie as in French Bulldog. Bulldog as in stubborn....and stubborn as in 80% jerk. He is a great dog but he is NOT a fan of big dogs and likes to show how big his chest is when he gets around big dogs. This makes for a seriously embarrassing display of barking growling drooling and "yapping"....or as we like to call it "dinosaur talk". Then people stare "omg look at that dog!"....then I turn into super defensive mom. Its just bad all around lol.Rose City Vet Hospital understands Brutus. They "get" him. Our first visit was fantastic. The staff is super friendly. The office is very very clean. Dr. Martin was great with Brutus, and Brutus wanted to stay at the clinic w/ him instead of coming home with us. Brutus was in for some updated shots and a nail trim. What won me over was when the vet tech said "we don't like to force the dog into submission in order to trim his nails. So we're going to try the clippers instead of a dremel first. If he doesn't like it.. we'll send you home with some sleepy pills so you can do them at home. We really don't believe in stressing the animal out because they will associate the vet w/ a bad experience". OMG a staff that gets dogs and cares! SOLD! Since they are aware Brutus doesn't like big dogs, they don't waste time having us wait in the waiting room. We get to come in around the back and wait in the rooms where the Dr. will see him. Avoids all the drama. What a concept!The prices here are a little high but worth the care and caution they use when handling your pets. Their retail products (food, flea and tick, heartworm preventative) are grossly over priced but there's no pressure or hard selling to get you to buy them. I just buy them on 1800 Pet Meds. So happy to have a Veterinarian that cares. Such a relief. Read Less

My pets have been patients of RCVH since 2001. Wouldn't take them anywhere else, even though I have two vets in walking distance to my house, I stayed with the loving care my fur-kids receive from Drs. Quirk, Berger and Martin... and the techs and staff are the best. Thank you RCVH! Read Less

My cat Leo died 3 days ago from heart failure. I first noticed that Leo wasn't breathing properly around Oct.24. 2016. I took him to rose city veterinary hospital. The doctor had to withdraw fluids from his lung and gave him the prescription medicine for his heart. Also I had go back the next day to picked up his hyperthyroid medicine . It cost to me $682 total. On Nov. 20 2016 Leo stopped eating and drinking, I called rose city veterinary hospital and reported his condition to a doctor. He said, if his condition didn't improve within a couple of days, he needed to see him again. On Nov.22 Leo was still not eating and drinking. I took him back to the rose city veterinary and a vet examined Leo by checking his temperature and listening to his heart. The vet said Leo had a fever but his heart sounded good. And also the vet said that he looked like he wasn't in any pain and we should not euthanize him unless I wanted to. The vet prescribed an antibiotic for his fever and refilled his heart medicine and 4 cans of prescribed food. It costed me $145. The next day Leo didn't get better. in fact, he looked worse then the day before. So I called the rose city veterinary and the receptionist took note and said the vet will give me a call. Around 2 hours after I made a called the vet, Leo was doing weird things like making weird sounds, moving paws around and having a hard time to breathing. I called rose city again and Sarah , who I think is the technician assistant , answered the phone and I explained the situation. She said the doctor is at lunch until 1;20pm, rudely. I said I think my cat is dying and she said, bring him in. I hurried Leo to Rose City and Sarah was at the front desk but she didn't even look at me. Another girl at the front took Leo inside and soon I met with the doctor and she told me that Leo passed away. I'm confused about Leo's sudden death. I took him to the vet just the day before and I only gave him the 1 ml of antibiotics and didn't touch the heart medicine. If I had taken Leo to a different vet, perhaps he would still be alive. It keeps haunting me. Read Less

I have to go out of my way to get to RCVH but it is worth it. The caregivers are positive, gentle, knowledgeable, and efficient. I feel confident that my pup is getting the best care when we go to Rose City. Read Less

My dog, Zeus, got hit by a car and my sister called ahead to tell them we were coming. The staff was waiting for us when we got there and took Zeus back right away to be examined. They did a thorough job to make sure nothing was wrong with him. Dr Jose Martin was wonderful. He personally called later that day to give us some results and further instructions and called the next morning to check on Zeus again. For being such a traumatic experience they made us both feel so much better. Thank you for caring for my pup! Read Less

Rose City is pretty far from our home but we are happy to drive there because Dr. Berger is just the best vet you could ask for. She seems to truly care about the animals she treats, she's gentle and kind with them and she takes the time to help their humans understand the options and make informed choices. She's been there for us when we adopted a new puppy and when we had to put down our old dog and Dr. Berger's handled every stage of our dogs' lives with compassion and professionalism. The whole staff at Rose City is great, answering emails and phone calls any time we have a question. Read Less

Stay away! Be warned, this clinic's priority is to profit from medicines, food, and supplies. They will require you to spend $500 for 100 tablets of medicine for a 16 year old pet who only takes 1/4 tablet per day. The same medicine is half the price at other vets and they will give it to you in smaller quantities. In addition, it turns out my previous vet was giving me a human version of the medicine, not approved for cats, which this clinic knew but didn't tell me until the third conversation I had with them about the medicine. Trying to figure out what was heads or tails about the medicine seemed impossible and when I told them that, they mailed me my pets' medical records and told me not to come back. So much for caring about the well being of the animals, or people, for that matter. Read Less

Best. Place. Ever! I can't talk Rose City Veterinary up enough. We've been clients there for years. They are great with the feistiest cats (mine), the scardy-est cats (also, mine), the shyest or barkiest dogs. There are other great places to bring pets to in Portland but Rose City is special. The doctors and clinic staff are all super amazing, skilled and wonderful people. My cat was made "patient of the month" even after scaring the nicest person ever . I them! Read Less

Our cat had to have a very costly dental procedure done. Although we love our pets like family, we weren't prepared for the significant cost of the care. During the procedure they found more work was required than we had been quoted and saved for. I was heartbroken to tell them we could only afford what was quoted and the remaining work would have to wait until we could save more. I got a call a few hours later from the doctor saying everything went well and since he was already working on it he did the remaining work to prevent our cat from suffering or having to go through another procedure. The work done beyond our estimate was considered a "discount." This was far more significant than a "discount." They cared about our cat enough to go above and beyond for his comfort and well being while knowing we would not be able to pay the true value of their work.Read Less

We have taken our dogs and cats to Rose City Veterinary Hospital for many years. We have had to say good bye to our beloved dog and cat, and the staff and the Doctors here are very understanding and very helpful and compassionate when the time did come. We have begun our lives with our new puppy and have taken her their for Basic Puppy Lessons and have requested guidance on obedience training and other issues that as pet lovers and owners we all need at times. Our Border Collie does not mind going there, she remembers Puppy Lessons, and she always is glad to see the staff and the Doctors. I recommend Rose City Veterinary to anyone who asks for a "good vet" in the City. Always, Rose City Veterinary. Read Less

We have taken our dog and cat to Rose City Veterinary Hospital for years and all of the vets, technicians and other staff members are amazing! They always make us feel like our pets are the most cherished pets at the enter the hospital (and I know they make all of the other animals and their owners feel the same too!). They truly love animals and are amazing people!Read Less

Canine boarding only for the fat and small. Their facilities could not handle a 50lb dog that can jump. Seriously. They refused to allow my dog back because she could escape their kennel. Seems like they should be able to handle an athletic mid size dog, but they can't. Don't ever go to this place for boarding. Read Less

We have taken all of our various Scottie dogs to Rose City Veterinary for close to twenty years and have found the care, the facilities, and the staff to be among the best in Portland. We suggest you access their kennel web cam so you can see pets during boarding. Also, the building itself is a gorgeous remake of the much older and rundown clinic it replaced. The medical lab is one of the best in the state and we have always gotten quick and accurate diagnosis and prescriptions with same day service. Great people! Read Less

I began taking my three animals to Rose City Vet about six years ago. Although the doctors' exams were somewhat rushed, I was generally satisfied with the service and care received. Things went markedly downhill last year. After an annual wellness exam, the price quoted to me at the register seemed high and I asked for a printout. The doctor had pre-charged me for a fecal test (about $40), which I was supposed to bring in later. I requested the charge be removed and that I be billed at the time of sample drop-off. I asked that a note be included in my file for a printout prior to payment at every visit. (The fact this was not customary procedure should have been a red flag for me earlier.) This happened again during a subsequent visit when the doctor pre-charged me a comparable fee for a urine sample. In both cases, I was never told by the doctor or office staff that the charge was being added to the bill. Fortunately I had the statement to review and asked that it be removed. I often wonder how many other untold charges were included in previous bills that I paid in good faith based on the doctor's instructions. During another visit, the doctor came back into the exam room and told me she had also completed a titer (vaccination test) for my dog because it was listed as overdue in the medical file. I am on a severely limited income and the additional $50 charge was neither discussed beforehand, let alone approved. I particularly felt taken advantage of because the doctor was well-aware of my financial situation. I am still flabbergasted that the doctor would perform a test without the pet parent's knowledge or permission. I also echo the sentiments of other reviewers who felt they were held hostage to prescription refills by the doctors' requirement for unnecessary and expensive tests. One prescription did have a federal requirement for regular testing, but not at the frequency required by the doctor. Finally, there appears to have been large turnover in office staff and the poor quality of service is a direct consequence. During every visit over the last year, there has been a negative incident: numerous billing errors at the register, inaccurate recordkeeping, forgetting to provide purchased products before leaving...the list goes on and on. Like most pet parents, the relationship we have with our vet is important and hopefully long term. At some point, however, it comes time to make a change because the relationship is not what it was. That was certainly our case with Rose City Vet, and it appears we are not the only customers to finally say ""enough"" and move on. It's sad to see them change from a neighboorhood clinice to a corporate-like, money-focused organization. Read Less

I brought my two cats for wellness exam. The vet reported the results of exams quite well via the phone. These seemed pretty nice. But the price were very expensive!!! One of my cats' profile results looked strange. I was not sure about the test. So I repaid for some of the exam to confirm my cat's symptom. At that time the cat was brought to take blood sample and urine for check. After they returned the cat to me and told me about the day to call to inform the results. I paid and went home. The vet called the next day and left a message to the phone that she could not get urine sample from the cat on that day. I thought that they didn't inform me about not getting the urine sample which I paid for it already. On day the vet called to follow up the symptom of one of the cats. I went to the hospital with the cat to have some checks. While I was waiting for the cat to be checked, at the front desk workers at the hospital talked and laughed so loud, very annoying. After checking, they said that they could not get urine sample from my cat and told me to pay again if I would like my cat to have urine check because they will provide checking within a period of 1 month after paying only. Is this fare? I did not say anything much. I think I am done with this hospital. They never told me about this stuff. They just let the time go after getting money from customers, then told the customers that this was your fault, it was your cost. It seems like they don't care. Your money, not mine. I will never return to use the service from this hospital again. Read Less

I've been taking my cat here (he is over a year old now) since he was a baby, and I haven't had any bad experiences. He was neutered there, and I felt very comfortable leaving him there while I was at work. The front desk staff is very friendly, and the very first doctor I worked with (Can't remember her name) was the nicest lady ever. I think she is quite possibly even more friendly than my OWN doctor! All and all, I will continue to go here, although a little more pricey than I would like to pay, it's worth it. Read Less

I have been going to Rose City for over a decade. I have loved their services and all the staff until this past 18 months. There has been turn over of the front desk staff and they are no longer able to read a record on the computer, find a chart, or provide the most basic functions. I have sat for 15 minutes with an elderly cat while they tried to find my chart, then had to goto the front desk and demand my cat back as they left me waiting for her for over 15 in the exam room. The reason I will no longer go back is that they are now requiring unnecessary exams and tests. My cat is on medication and they refused to give me her refill unless I brought her in for a 6 month ""wellness"" exam. Although they know the status of my cat and my wishes that at 22 she be allowed to live out her remaining time in comfort and that there is nothing they can do for her beyond what we are already doing, I had to argue to get her medication and still had to make an appointment. I have moved to another Veterinary Hospital which understands animals and heeds the wishes of the owner and the best care for the animal. Rose City seems to be only about the money now. Which is a shame. Read Less

I have used the boarding service for my two scottish terriers for several years now. I have never had a problem with the service. I always paid what I expected to pay. The staff has been upfront, proffessional, and courteous to me. Most importantly, my dogs got service in facilities that are clean. The kennel webcam feature is very innoviative. The thing I would say is that Rose City Vet Boarding Service cares for my dogs with the same level of detail that I provide. Read Less

dr. quirk has been seeing my dog zoe for a few years now, and tolerates my nervous-dog-mom moments so well, with compassion and care. upon moving to portland, i shopped 5-6 different vets, and wouldn't ever dream of taking zoe elsewhere. i'm SO glad my friends referred us to rose city vet - the entire staff has been super-attentive and responsible, the office is lovely (coffee, soda, and COOKIES (for both people and dogs)) and the docs great. hands-down the best vet experience i've ever had in years of pet ownership. Read Less

I did a lot of research to find a great vet in the Portland area for my new dog. Dr. Lisa Berger is a fantastic vet who is so incredibly thorough! She takes all the time that we need to go over questions and she couldn't be sweeter with my dog. The waiting time at the office is minimal - I don't think I've waited to see the doctor for more than 5 minutes! We've had to go to the office a few times over the past month because of food allergies and Dr. Berger has gone above and beyond, even calling me personally to check in on Quinn (my pup). The entire staff is wonderful and the facility is gorgeous with tons of state-of-the-art equipment. I highly recommend Rose City Veterinary Hospital! Read Less

We boarded our pet with Rose City Vets recently and everything was clean and friendly and I'm sure our pet received great care but when I first called they told us one price and then when I made the reservation it was another, higher price. We were also told our pet would need a shot that would be one price, but when we went to pay it was another, higher price. We also were told (after the fact) that they had done (and charged us) for an exam. It makes sense to check out an animal before you administer a shot, but no one told us about it and if we are going to have to pay for an exam we'd like to at least know about it so we can be there to hear what the vet has to say and ask the general health questions we have. The whole process was so frustrating. Every time we turned around it was costing us more than we were told and the only apology was pretty bland with a defensive tone, like we were in the wrong somehow. Seems like a nice place and I get the sense that the animals receive great care, but there is no way we'll use them again. Read Less