Unfortunately, after my experience this weekend, I'll be looking for a new veterinary office. And yes--I've got the right Town & Country, in Portland, Oregon.
We've seen several of the vets at this ... Read More
Unfortunately, after my experience this weekend, I'll be looking for a new veterinary office. And yes--I've got the right Town & Country, in Portland, Oregon.
We've seen several of the vets at this office in the last three years. Care has been decent, and I've been satisfied.
But now we've found ourselves in a situation where we must rehome our puppy. We've worked extensively with her (no thanks to Town & Country for the blank stares, handouts on aggression, and puppy class recommendation--nothing more, despite repeat requests for help), and our situation is only intensifying. I called this weekend after the dog bit my daughter's FACE. I explained our situation and asked for suggestions on how to proceed. We know very few people in the area and re-homing a dog appears to be incredibly difficult. I've hit dead end after dead end. Surely a veterinary office would have a resource, right? Instead I was scolded for not having seen an "actual behavioralist" (I had literally begun to schedule through the humane society the day before, this is a work in progress) and finally the woman on the phone told me that, if I "wasn't willing" to put in the effort, I'd probably just need to call the humane society to surrender.
I hung up in tears. This is not a decision we're making lightly, and our hearts are broken. Our guilt is strong. I'd like to think someone we should trust to care for our pets could also be trusted to help us through something so difficult, rather than scold us for our choice to keep our children safe.
UPDATE: After working with Dr. Andrew to find a resolution appropriate to our particular circumstances, I am editing my review. Yes--that phone call was a really bad one. But I'm so thrilled to be able to come back here and say that Dr. Andrew reached out to help us, and that each interaction I had with him (and his staff) was reassuring, helpful, and kind. I believe our situation was a powerful learning experience for all involved, and I won't hesitate to refer friends to Town & Country.Read Less