I just want to say how compasionate and caring they were for us tonight when we had to put our dear cat down. They were very prompt and loving during a difficult time for my son as this was his pal for 17 years! Forever indebted to your staff for your kind handling of a difficult situation. Read Less

This place implied that a urinary test for my cat was necessary for him to survive. They made it seem exceedingly serious and told me to “watch him closely” over the long holiday weekend. I panicked, cried, and feared the worst for my otherwise healthy little buddy. They told me the results would be in within 24-48 hours. After 4 calls, it has now been almost two weeks and my cat has gotten better on his own. No test results. That test alone was $250, half of my total bill to them. Will they give me my money back? Read Less

These people are wonderful. They treat my best friend with the best of care. Sure there's expense involved, but they have been most helpful in helping and suggesting ways to help save me money whenever possible. Since I'm on soc sec, I appreciate this more than they could ever know!😆 Even when I had a question, over the phone, they were extreme helpful and got back to me with an answer in a more than reasonable amount of time. I can't thank you enough!! My very best friend and myself want to give you kudos and high five paws up to you for superb service and for all you do and have done. I feel very welcome and not like a burden. Thank you so very, very much!! My furry friend Ranger, thanks you too!! Oh!!, and the cleanliness is very good as Ranger has, as he has shown me a few times, no reservations going to the vet when it's needed. That tells me a lot. Of good stuff, of course!🖒🐺🐺 Read Less

The new receptionist is awful! I called to get pricing a few weeks ago for teeth cleaning and she refused. Today we were in there to get blood work done and she openly mocked a client after he left because he had an issue. We've been going here for a while and never had an issue till now. I called back the other day and spoke with someone else who gave me pricing for the teeth cleaning and that's what we went in for today. The issue came into play where the pricing was completely different than what was given over the phone - more than twice the price!!! The woman giving me the pricing asked if it was a Dr., Tech or someone else I spoke with. What does that matter?!? With the bait and switch on the pricing, the mocking and unhelpful receptionist, I took our cat and left. Called another vet immediately and made an appointment. We will not be coming back. Read Less

I had to put my kitty down today, she had cancer, but VCA did their best to save her and lived 2 years after her diagnosis, which is long than expected. Today they have her peace and I was hugged and I felt the love they have for me and my girl. Dr Tinsley is the most caring and sweetest vet I have ever met. She is your friend. Read Less

Very difficult morning for me as my best friend died this morning. When my dog died I did not know what to do so I came here. Had not been here before and the compassion I received was overwhelming. Receptionist was terrific she was able to make my worst day much easier. They gave me a plaster paw print with sami's name on it. I will be a customer in the future when I am ready for a addition to my family. Thank you. Read Less

Mixed bag. The Good: We liked Dr. Stary a lot. She was kind, personable, good with animals (you'd be surprised how bad some vets are), and she was not condescending. If we come back to this vet, it will be because of Dr. Stary, and Dr. Stary alone. If this review was for Dr. Stary alone, it would get five stars. Sadly, many other aspects of this office detracted from the experience. They also do a free first exam for up to two pets per household, which was pretty nice. They need to get their story straight on what's included, however. The Disappointing: We were told on the phone and by the tech, Kristin, that a fecal exam was included in the free first exam. We were encouraged to bring in a fecal sample later because we hadn't brought one on our initial visit. When I brought it in, I was told that a fecal exam is NOT included in the free first exam, and ended up paying for it. Apparently the fecal exam is free only if you opt into the Care Club, which we did not. To be clear, I don't mind that I had to pay (but now that I think about it, $45 is a lot for a fecal exam). I mind that I was told multiple different things by multiple different people. It's embarrassing to to go up to a counter expecting that something is free and then have to go back to get your wallet when it isn't. The tech was also not particularly pleasant. She was rude, condescending, distracted, disorganized (she wrote incorrect information on both of our pets forms, and I overheard another patient saying she had done the same with them), and apparently didn't communicate with the vet at all because the vet asked us all the same questions the tech did. At one point she offered us free Paradyne (an anti parasite topical), and expected us to know what it was and decide if we wanted it based on the name alone. She also tried to sign us up for the Care Club (monthly fees) even though we had expressly told her we were not interested. She then proceeded to make fun of us to other vet staff because we weren't sure if we wanted the Paradyne (which again, we didn't know what it was because she didn't tell us). Kristin - if you're reading this, you should know that the exam room doors are not as thick as you think they are. I have no problem with VCA in general - when I lived in Denver my vet was VCA and they were phenomenal. This particular VCA, however, did not impress. Read Less

Mixed bag. The Good: We liked Dr. Stary a lot. She was kind, personable, good with animals (you'd be surprised how bad some vets are), and she was not condescending. If we come back to this vet, it will be because of Dr. Stary, and Dr. Stary alone. If this review was for Dr. Stary alone, it would get five stars. Sadly, many other aspects of this office detracted from the experience. They also do a free first exam for up to two pets per household, which was pretty nice. They need to get their story straight on what's included, however. The Disappointing: We were told on the phone and by the tech, Kristin, that a fecal exam was included in the free first exam. We were encouraged to bring in a fecal sample later because we hadn't brought one on our initial visit. When I brought it in, I was told that a fecal exam is NOT included in the free first exam, and ended up paying for it. Apparently the fecal exam is free only if you opt into the Care Club, which we did not. To be clear, I don't mind that I had to pay (but now that I think about it, $45 is a lot for a fecal exam). I mind that I was told multiple different things by multiple different people. It's embarrassing to to go up to a counter expecting that something is free and then have to go back to get your wallet when it isn't. The tech was also not particularly pleasant. She was rude, condescending, distracted, disorganized (she wrote incorrect information on both of our pets forms, and I overheard another patient saying she had done the same with them), and apparently didn't communicate with the vet at all because the vet asked us all the same questions the tech did. At one point she offered us free Paradyne (an anti parasite topical), and expected us to know what it was and decide if we wanted it based on the name alone. She also tried to sign us up for the Care Club (monthly fees) even though we had expressly told her we were not interested. She then proceeded to make fun of us to other vet staff because we weren't sure if we wanted the Paradyne (which again, we didn't know what it was because she didn't tell us). Kristin - if you're reading this, you should know that the exam room doors are not as thick as you think they are. I have no problem with VCA in general - when I lived in Denver my vet was VCA and they were phenomenal. This particular VCA, however, did not impress. Read Less

We've been going to Woodstock VCA for over 10 years, so we've seen a lot of change through those years, but we've been very pleased with their service (almost) always. The tech staff is wonderful and loving and the office staff are always cordial and helpful. We've really only had one bad visit when we brought in our very sick, very old cat, and the doctor that saw us had a bedside manner that could, let's just say, use some improvement. During our next visit, I shared our bad experience with our technician, Jessica (best technician EVER!!) and she talked with the doctor, who didn't seem to get it, so Jessica suggested when we make an appt that we request the Dr. that we would prefer to see. We LOVE Jessica. She is the sweetest, kindest, most loving technician we've ever dealt with. She goes above and beyond her duties as a tech. It would be a privilege to call Jessica my friend. Read Less

I brought my two small dogs to see Dr. Stary, and she was amazing! She really cares and really listened to all my concerns, and then came up with a plan that fit in my budget. The technician was super knowledgeable as well, and the front staff were very friendly and checked me in quickly. I will absolutely bring my pets to see Dr. Stary again. She is one of my favorite vets of all time. Read Less

We took our dog here when he was having a flare of his allergies and developed a skin rash. We were made to wait 55 minutes after our scheduled appointment time before the dog was even taken back into the room. Being a larger dog (70lbs) there wasn't even enough room in the waiting room for him to sit comfortably with the backlog of other people sitting and waiting. We waited outside for a total of an hour, after arriving a few minutes early, as directed. Our veterinarian was one who was filling in a scheduling hole. She was very helpful and knowledgeable. We left with medications and a referral to an allergist in the community. At that time, because the dog was going to be taking steroids, she opted to delay his pertussis vaccination until his next visit. In the meantime, we saw the allergist and were cleared to get my dog his vaccinations. I called today to schedule the vaccine and was told that I would have to pay to have another 'wellness exam' prior to receiving the vaccination, even though we were told by the doctor we could come in at any point and have it done. She cleared him for vaccination previously, just wanted to wait until his course of steroids was complete. This translates in another $58 fee. If he were not a dog who had been recently cleared by their own physician, as well as his allergist 2 weeks ago, I could understand their issue. However, as both of those are true, I feel like it's just another way to sneak in a fee. When I alerted the receptionist to this, she replied that since my doctor did not specifically note in my chart to waive the fee at his next visit, I would be responsible for it. Had I been aware of this necessary terminology, I would have asked the doctor to provide that in writing. Unfortunately, as we were new to this clinic, I did not know. We will not return here. It's only a mile away from my house and I am financially able to cover any needed treatments the dog is prescribed (including a wellness exam) but the principle of honesty doesn't seem to valued here as it should.Read Less