Never Again!! They lost my trust and business when they could not keep their promises and let my pet suffer!When they first opened up a few years back, they were wonderful to work with. We took all of... Read More
Never Again!! They lost my trust and business when they could not keep their promises and let my pet suffer!When they first opened up a few years back, they were wonderful to work with. We took all of our animals there and received excellent care. As they got busier, the care seemed to go downhill. We had been discussing moving to a new vet but we kept giving them chance after chance to redeem themselves.Then, one day in winter 2013, it all changed when my dog got sick. My husband took our dog in and they made all sorts of promises and said to call back, bring her back, don't worry, we'll take care of you, here's our home phone, cell phone, etc...and then they just dissed him!! We both felt like we got slapped in the face. My husband was a wreck; our dog was dying, and they didn't even have the courtesy to return a phone call, a phone call THEY said for him to make to them when he needed them. I was not in the state at the time (ill parent in hospital) so I could not do much from where I was. I trusted No Frills to help us, but all I got were phone calls from my husband, bawling his eyes out from the extreme mental and emotional toll it was taking on him to try to get a hold of them to get our dog the care that she needed.Thank goodness Willamette Valley Animal Hospital stepped up to the plate and took my dog (and wrecked hubby) in and let hubby stay with my dog as they humanely euthanized her on 12-23-13. The way they comforted my husband after our dog peacefully slipped away was WAY beyond what he ever expected from a vet. He was a babbling wreck, and they showed kindness and compassion. They made us a memory paw keepsake with my dogs pawprint. They called a few days later to check on hubby, and they sent a sympathy card. Needless to say, this is the vet that we moved the rest of our animals too and have received the best of care since.I took down my 5 star Facebook review on their page. If I could give negative stars after all of that, I would. I hope no one EVER has to go through what my husband did with them. Read Less