My 2 year old Rottweiler needed emergency surgery and my clinic was closed and my doc was on a er call himself. Our option was salem er. They were very nice and professional. They took care of my dog and did everything they could to make sure my boy came out of Surgery! The staff is amazing. You get what you pay for. No amount of money will ever replace my Rocco so thank you from the bottom of my heart! Read Less

I live in Lincoln City and my vet was busy for the day. I felt like I needed to get my pup in immediately so I headed over to Salem. The staff was very nice and knowledgeable. I was seen quickly and was told exactly how much everything cost before it happened. I had to go to a emergency vet visit last month and today's trip was about half the cost. Thank you for taking care of my pup! Read Less

They were very understanding as to the bond I had with my dog, and kept me close to him during his visit. Unfortunately, there was not much they could do, his little heart was just worn out. Thank you for trying though! Read Less

My little poodle mix had to have an amputation, which was done at Banfield. He had so much pain, that it was advised that he spend the night here. They took wonderful care of him, giving him better care than I could have given him at home, monitoring his pain level and giving him meds when needed. Read Less

Do not take your pet here! We waited for hours to be seen in the middle of the night. Then the next day went to get my dogs prescription filled at the local pharmacy due to being much cheaper than them and it took hours for the vet that wrote the prescription to get back to the pharmacy with her credentials so that I was able to get my dogs meds while my dog suffered at home waiting. Don't waste your money! Go somewhere else! They are horrible!!!!! Read Less

After our experience with these folks and the price gouging estimate they gave us, which was asinine to totally ridiculous, we went to another vet. I understand its a biz but to quote a price of 699. to 899.00 to stitch up our dog, that's way out there guys and as i'v already said, ridiculous period.. We took her to another vet and they were sadden by the fact you didn't even shave or clean the wound, and even more shocked by price you quoted.. We were advised and given several other vet services to go to if this should happen again. One more thing the vet we went to,, charged us 241.00 for shaving, cleaning the wound, stapled and provided pain meds and an antibiotic. plus a half day stay to watch her.. Needless to say we wont be back and i know its no big deal to you but this review will say a lot !!!! I failed to mention the visit to these folks cost 221.00 that covered two shots and the visit complete with a B.S. estimate !!! Read Less

On our way home from Portland to California, our dog became sick and we needed vet care immediately. We queried Google and found this place coming into the Salem area on 5 South.They were right off the freeway. I got immediate care and a thorough exam. We were in and out within an hour. They called me at home three days later, checking in to see how our dog was coming along. They also faxed our home vet with the medical records for followup if needed. Very clean and well educated personnel. The Veterinarian  knew her profession very well.I have them in my contact list, just in case. We make many trips back and forth through this area. Read Less

I agree with Walt Scheiderich's review. We came in because our dog had instantly went from happy dog to lethargic and acting like she had a stroke. We went in and automatically the vet had her blinders on and assumed it was from marijuana. She said she gets dogs every night with the same case. We know for a fact it was not marijuana. But the vet insisted. We had the marijuana test done just to prove it was not it, of course it was inconclusive. She wanted to make her throw up so we did that. Found nothing. But she still insisted it was marijuana. I understand they may get a lot of dogs coming in that may have ingested marijuana. But the vet needs to take her blinders off, seriously. We kept telling her that was not it. It was something else. The vet said she could not think of anything else it could be or do any other tests to find out. She just kept repeating herself about Marijuana and the cost of keeping our dog there. It was almost to the point of, is this vet ok in the head, is she smoking marijuana? The bill came to $160 which was fine. But they wanted to have our dog stay the night for observation of course, for over $600. Really? An overnight stay for what they thought was marijuana? That was a joke. No thank you. This vet seemed to be about the money, rather than really getting down to the cause of the problem. Sorry, not every dog that comes in has the same diagnosis. Get your head out of your butt and do your job. Long story short... Come to find out our dog has Vestibular Disease. Conclusion: EXTREMELY Poor Vet knowlege / Con Artists Read Less

Had to visit salem emergency clinic after hours.  They were very upfront about the charge to be seen.  Once the vet came in and looked over our puppy she told us what she thought it was and would go work up an estimate. A couple minutes later and expecting a sky high bill she came back.  Exam fee, tests and filling of the prescription if test was positive was under $200.  For an after hours emergency visit I thought it was very reasonable.  A week later we followed up with our regular vet and our puppy is 100% all better.  I'm glad we went to salem veterinary emergency clinic and would suggest if you need to see a vet after hours go there! Read Less

Unfortunately these folks are all about getting money with pet care a very distance second. I called ahead telling them I was bringing my 13 year old Sheltie that had health issues and had collapsed from a seizure and was barely alive. The cheery person on the phone was - as typical for charlatan operations like this - more interested in explaining costs rather than care. No thanks to them - but as I tried to get Emergency care for my poor dog - I finally got to a DVM ( clearly degree from Dipshit U) that happily told me about VCA down in South Salem. I left and went to VCA where I my poor Bernie was treated with respect and care that any REAL emergency vet should do. Do yourself and your poor pet in need of compassion and care a favor: Avoid these charlatans at ALL costs...they suck and are only interested in money and even offered thar (as I did) they still have no competency to do so. Read Less

After being told to either drop $4,000 or put my Max down by another hospital, and feeling like I would lose him, these guys welcomed him in with opened arms. I do not believe in online reviews but this place deserves it. He had been diagnosed with parvo at the South Salem hospital and the harshness from them was unbelievable. Not only was this hospital on Market understanding, they were incredibly accommodating. I chose to do an outpatient treatment care and they helped every step of the way. I took him in every night after work for fluids and to get a check-up. My Max is in recovery from parvo and I truly believe they have gone above and beyond my or anyone else's expectations. So understanding and willing to deal with all of my ridiculous requests and questions. Thank you so very much for everything, he is one happy boy again:):) My heart is incredibly happy and my kids and I are so very grateful for you. Thank you so very much. Read Less

Our 14 year old rescue kitty, Cookie, started having trouble walking late Wednesday evening to the point she nearly couldn't. With limited options we drove her to Salem Vet Emergency Clinic about 9:00PM. The waiting room was clean and bright as was the exam room. Our kitty was seen by the vet tech promptly and had vitals taken. It took a little longer for the vet to examine her as she had another patient. By that point Cookie could no longer stand or lift her head. The vet was patient, seemed concerned and explained the options available. We sadly decided to have Cookie put down and it was handled with compassion. Overall cost including cremation service totaled $185 which didn't seem unreasonable. My only concern was for the vet whose hands trembled. Overall though she was patient and really seemed to care for our pet. Read Less

I walked in with my eight week old husky puppy who needed to be seen for a wound on her neck and the staff was very friendly and patient. Uta at the front desk was personable and kind and the the veterinarian Kelly took marvelous care of my little one. Read Less

We had a 14 week old bulldog puppy that woke up in terrible pain. Took her in Sunday morning.we were seen immediately everyone was very professional and caring. Unfortunately our baby passed in heart failure but I was so impressed with the compassionate care we received. Would not hesitate to return or recommend them again if the need arises. Read Less

Brought our dog in this morning with a possible blockage and Dr. Jacobs and her staff were amazing. They took the time to listen to our whole story and did a thorough exam. Instead of pushing us to go for expensive X Rays immediately she was honest and gave us all our options. Athena, our pup, is doing much better now thanks to Dr. Jacobs and her crew. Cost about half as much as I expected and took half the time. Quick, professional and a great place all around. Read Less

I've taken several pets to the clinic in the middle of the night. The vet and staff were amazing, and took lots of time and careful care to help. I think it's a tough job, because they're dealing with dire situations, and worried clients, in addition to working long shifts through the night. I appreciate having them available for these situations, and for their professional and experienced service. Read Less

OWNER HAS A GREAT NICHE BUSINESS ON TRACK After reading a lot of negative reviews about this business from Yelp, I was deterred from coming in when my dog was sick a year back at 3AM. When he came down with full pancreatitis and he needed to stay overnight somewhere I had two choices, go to Salem Veterinary Emergency Clinic or drive all the way to Clackamas. I decided to risk the reviews. Salem Veterinary Emergency Clinic took care of my pug and didnt charge me for the diabetic medication, since they usually offer pain meds for free and he didnt need those. I spoke directly with the owner who is hands on these days. I chalk the negative reviews up to three possibilities: 1. This is a niche business, there are no competitors close by. This is a great thing, with out this business you would have to drive to Clackamas. But, it can leave a customer feeling entrapped from the get go. Not the businesses fault. 2. The owner had life distractions and could not be hands on. The manager left in charge was not adequate and the employees at the time were not connected to the business in a way a good manager or owner would be. That has all been taken care of. 3. A bit of Portland Envy. Some local Salem businesses receive flack from locals from the get go, because no matter how hard they try. They cant compete with Portland on some levels. Lets face it the resources arent in Salem yet. If the people in Salem drive to Portland every time they need something, they never will be. Read Less

I have had the opportunity to go to several vet clinics, different states and cities, in my lifetime because of my love for pets and always having one to care for. It wasn't until 2-21-16 that I had the most unforgettable experience with an animal doctor, Dr. Kim Erbes. We had to take our miniature Chihuahua, Taco, in to have him put to sleep because of the negligence from another vet at another clinic. Dr. Erbes made this horrible day so much less painful because she showed more compassion than I've ever seen by any other doctor, animal and/or human. She was extremely knowledgeable and understanding and made us feel good for what we were going through. We didn't feel like a number! There aren't many doctors that I've come in contact with that could have made us feel so understood as Dr. Erbes. She is by far the best vet I have ever had the pleasure to meet.Read Less

I am the manager at a nonprofit animal shelter that takes in stray animals for Marion and Polk counties. When a stray animal is injured, such as being hit by a car or found injured or sick, they may get taken to this emergency clinic by whoever finds them, where they are treated and then transferred to us, and a bill arrives shortly after.1. This clinic knows what they are doing, to the best of their abilities, in any situation brought to them. Animal medicine is NOT always clear cut, but they have equipment and resources available to try and treat and diagnose MANY emergency conditions and have always been there for us. 2. They are kind people with compassion for those animals without a voice. They take excellent care of the furry beings and have ALWAYS been kind to us when we have needed emergency care for an animal in our shelter. Animal care, and emergency medicine both have stressful situations with extremely passionate people coming in for service, and to be in BOTH settings in heated emotions, is NOT easy. These folks do a damn good job, considering what they face on a daily basis. 3. Emergency care, for humans or animals, costs a great deal sometimes. Not being in the emergency care community, I know I don't always understand why there are certain costs for certain things, but to be in a field where you lose some of your patients, you cant always fix the problems, or you are at the mercy of doing only what can you are permitted to do at any time, must be heart wrenching. They are not trying to inflate the prices to make some HUGE profit, merely to stay running, pay for insurances and promotions, and also to ensure they can continue to help the community. they want to heal them all. They truly, truly do. But they also can not keep going if they don't charge what is needed to maintain equipment, pay employees, pay for the overhead costs and utilities. there's a LOT that goes into it. Please consider that it is also a business, that must meet its basic costs to continue functioning. in a nutshell, SO many animals have benefited from this clinic. SO many lives have been saved. SO many. They are compassionate, caring folks who have a strong drive and desire to help as many animals as they can see to recover and heal from their emergencies. Along the way they also try to help out the human clients as well, and on top of that, they help out their community animals. It cant be easy to do what they do, knowing that no one is really ever financially prepared for an emergency room visit.  I am so grateful for this clinic, and while they are wonderful, i truly hope you never have to find out and can just take my word for it. Read Less

These folks are wonderful - and provide a great service to Salem. Very reasonable pricing and I am willing to pay to have their help 24 hours and on weekends when most vets are closed or busy. Dr. Zoe was fantastic - and all the staff were caring and personable. Read Less

I spent $1300, which my dog is worth every penny but when I'm told I can bring her in at no charge to have something removed and then am told 3 days later when I call to have them removed that I need to go to my regular vet. Either you all need to be on the same page or stop telling your patients conflicting things, especially when I just paid that much money. Now I have to wait a whole day to have my dogs tubes removed because I was told something different. I would not return after the service I got the night I took my dog in or the service I just had on the phone.Read Less

SVEC took care of my pug who ingested chocolate and xylitol.  They were very professional and I feel really did a great job caring for him.  They will always do what's best for the patient and are there truly when you need them most.  I would not hesitate to take any of my pets here in an emergency.  Thank you SVEC! Read Less

My roommate recently had to take her cat here, and unfortunately he passed away. (They did everything they could for him, but it was too late.) I just wanted to say that these people are absolutely amazing. They were kind and compassionate; they let my roommate stay with her cat for over an hour after he passed away. They even gave her a pair of scissors so that she could keep a lock of his hair. They helped her use an ink pad to get a paw print from him. I can't thank them enough for their patience and understanding. Today we received a card in the mail offering their condolences. If you're looking for a team that cares, this is definitely the place to take your pet. Read Less

I came in on a Sunday evening with a very sad and in pain 15 week puppy. I was scared and so was she. I was taken to a room in about 15 minutes (2 critical life/death cases came in after and were seen first, understandably). Once I was in the assistant was so sweet and loving towards my pup. She handled her with care and listened to all of my concerns. The vet came in very soon after and treated my pup with the same if not even more love and compassion. She did a very thorough exam, loved on her and listened when she would cry to try diagnose what was wrong. She diagnosed her as having an allergic reaction to a vaccine, treated her and told me everything I could do to make her more comfortable. Of course E.R. visits are expensive, cost me about $200 but worth every penny and I am very happy with my experience. Read Less

Salem Vet Emergency Clinic have the best Vets I've ever used. They always diagnose the problem with my dogs correctly and have saved their lives more than once. They care, they are easy to talk to, and I wish they were open during the day, as well as after hours. I definitely recommend them! Read Less

3:30 in the morning, precious kitty starts to go into heart failure. We knew it was likely the end, but we didn't have a regular vet. The vet we chose last week doesn't have emergency hours. Luckily, the new vet had a recording of who to call and it was this place. We were greeted with very kind, compassionate and patient staff. When you don't know the end is near, you often panic and hope maybe there is something that can be done to prolong their life. The staff was helpful in offering choices even though we knew....we knew....Thank you, kind staff. We highly recommend this office. Read Less

Let me preface this review with, YES I understand that a veterinarian office is a business, and they need to make money. Understanding that, let me explain why I think this emergency vet is heartless.I ran to the vet with my little dog who was acting very abnormal and was obviously in a ton of pain. We got taken in, and saw the vet. She did her exam, and determined that we couldn't draw any conclusions from the exam, so she recommended an x ray and blood work. She was worried that my dog had eaten something dangerous. She was very sweet and understanding until I started asking about prices. As someone who literally JUST bought a house, and who has a 5 month old son, I don't have hundreds of dollars to just hand over. It's just literally not in my account.I asked her if they had a payment plan, or if payment could wait until the 31st (5 days from now) when I get paid. She said no, and pretty much just wrote me off. The caring woman who entered initially became distant and uncaring for my poor, sick dog just because I didn't have $500 dollars to hand over right that second. She told me that if I couldn't afford their prices, I could drive my dog to Corvallis.I have been to emergency vets in the past and have always had the experience where they will work with you. If you can't pay for a few days, they won't send you packing, they'll let you pay in a few days. Or they have some sort of payment plans available.Basically, if you take your pet here, expect to pay at least a few hundred dollars out of pocket, or to be turned away with no options. Read Less

My cat has a very serious eye disorder, likely a symptom of some kind of internal disease. The vet was very knowledgable and helpful. She ran tests, and let us know all of the different possibilities. Even though she's not a specialized ophthalmologist, she literally did everything she could for our kitty, and was full of wisdom. Really impressive because most vets would say "I don't know" and give a referral. She didn't rush us out, or make us feel unimportant. She was extremely patient, kind, and I hope I get her name right - Dr. Titus? Yikes, hope that's it. Anyway, YELP! This vet. service is worth your while! Read Less

I've unfortunately been to a few vets in emergency circumstances; SVEC is by far the best experience I've ever had. I had to rush my puppy over when she suddenly got a puffy face and hives all over her body. The vet tech calmed down this blubbering first-time dog mommy, and my dog loved her, too. The vet was great-- Dr. Rachel-- she explained everything in terms I could understand (not a science person!) and gave me options for treatment that would fit within my budget. A sick pet is never fun, but Salem Veterinary Emergency Clinic makes it bearable. Read Less