They really don't take care of walk in emergencies. I called ahead because our cat was yowling in pain, limping. They told us a few minutes and started treating everyone that came *after* us even though our cat was in terrible pain. after an hour I asked for another estimate. The receptionist didn't know and to be honest I don't think they were going to treat my cat at all. Luckily I didn't waste another minute here. A different emergency clinic got us a room in 4 minutes and found our cat had a serious heart condition. Please don't go here if your pet is in trouble. Read Less

The staff here is extremely difficult to work with and the rules they have are overly burdensome, especially with regard to boarding. In addition, the prices are outlandishly expensive. Ever since this nice practice sold to a big national company, it has been one difficult issue after another, while milking the pet owner for every cent. Time for a new vet. Read Less

Always can get my pets in when I have an emergency and everyone is very nice. A bit pricey but it's clean and they take Care Credit if you need that option. You don't need to be an established client to use the emergency services. Read Less

One of the worst vet offices I have ever seen in the history of Salem Oregon. They do not care about the health of the animal it is about the money. They killed a dog that should have never had dental work done because the blood work clearly stated there were issues!!!! Veterinarians leaving their animals in hot cars with windows rolled up and acting like total idiots when told you don't leave an animal in a hot car. I do not recommend this veterinarian office or any of their so called vets to anyone!!!!!! If you want your pet to stay a live don't take them there! Read Less

Took our cat willow here with terrible skin allergies at 8 PM at night. The doctor was super knowledgeable, explained everything thoroughly, found fleas her dermatologist hadn't found and gave her flea meds, a steroid shot and the exam for just $157... at 8 at night! Take your pet here for immediate care. Thank you! Read Less

My mother and I recently had to visit your emergency location, with her Coonhound, Dixie. I was immediately impressed with the prompt response of staff, and the attention on Dixie. They immediately brought her into the back to stop her seizures and had us wait to gather information. I was appreciative that they focused first on her, then worked on getting our information. Dr. Siefken came out to explain what was going on and he did an excellent job explaining the options available, as well as assuring my mom that there wasn't anything that would have stopped this episode. When we decided to end her suffering, EVERYONE was incredibly kind, even moving us to a larger room to accommodate her table, as she was non responsive. I wanted to make sure they knew how much we appreciated the level of care and consideration. THANK YOU! Read Less

We couldn’t be more satisfied with VCA in Salem, OR. On New Year’s Day, we had to put down our almost 17 year old Yorkie. One of the most difficult decissions we’ve had to make. They treated our dog with so much dignity and compassion. They also understood our crushing pain. They were patient, waiting for us to be ready for our last goodbye. They let me hold him till his heart was no longer beating. Their compassionate care helped ease our pain. A couple of weeks later we received a sweet Sympathy card signed by all the staff. Now that’s what I call a caring and safe place to take your furry family member for all their needs, they will take care of both of you! B & B B Read Less

The compassion and tireless effort shown for the well being of my cat Link spoke volumes to me. And although Link did not survive his illness I would recommend this place to everyone. They truly love animals and it is reflected in the care given to them and the human family members. They kept me well informed and welcomed my calls at anytime. They helped my heartbreak a little easier. Read Less

Compassionate and caring, truly cared about my dog, me and my family. Helped make one of the hardest things I have had do bearable. I can't thank you all enough! The sympathy letter we received, personally signed by the staff means a great deal to me and my family. Definitely helps us with our grieving. you are all amazing. Thank You from my family to yours. Read Less

Let me start off with... Great doctors, receptionist and crew! Good people! Now that's out of the way, be prepared for sneaky corporate bull shi* pricing. Like exam charges on rechecks, we've had this happen to the tune of $40+. The receptionist gave me a discount without me asking for one after explaining the bill. I had not complained but was visibly unhappy. I feel sorry for the people up front who have to deal with these things, greed from the top is felt more at the bottom. Update - 12-3-2016, when I went in and paid the recheck ticket, before all that happened I had asked for a quote during the visit. The receptionist and doctor both dismissed my request by saying we'll email one (which was fine at the time). Still have not seen an email (not that I'd take my pet back). READ MORE REVIEWS!! Plenty of 1 and 2 Star Reviews that will make you question where you're taking your pet. The reply to all this, was them asking me to reach out to them in an email... Happy Holidays everyone! Read Less

This was one of my older FB posts, but I didn't share it at the time. I just want to say that the people at VCA animal hospital in Salem made my day. They sent us a package. Inside was a card signed by all of the employees with a personal blurb from the vet offering their condolences for Luna. Along with the card came a clay disk with her two front paw prints in it and her name engraved. They didn't have to do any of this. We were very impressed with the kindness and compassion the vet had when we actually put her down. Even though it was a very hard thing to do, the vet there made it a little easier. Thank you everyone at VCA animal hospital for giving us something we can have forever in her memory. Read Less

Went in as an emergency with a very sick little 1 year old dog. We were seen immediately. There were options for treatment that would fit within our budget. We have gone to the same vet for over 30 years and felt confident when they recommended this after-hours office. We also called around on our own, comparing prices. VCA was in fact, the least expensive of the after-hours establishments. We were very happy with all of the staff, and especially the vet's assistant and vet himself. His knowleable approach to treatment gave us confidence that our little boy was being treated well. In fact, a day later, our boy is doing much better! We are so grateful and impressed that we are considering changing from our much-loved veterinary clinic of 30+ years! Read Less

This is my very first visit I took my puppy Gunner in to get his shots and the lady's were wonderful. Gunner didn't even know he was getting a shot. They were so caring. I put Gunner on the pet program and I highly recommend this veterinary clinic. Thank you Dr. Kietzman Read Less

Thank you everyone for helping my Beagle, Baxter, and his miracle recovery from his overdose. You were all very supportive and understanding of the difficult decisions we were facing as a family. Though at times it was difficult for you to explain our options and his minimal chance of recovery I'm sure your hard work, supportive care and of course the Lord above all were responsible for the miracle we saw this morning. Once we got him home, he was himself and acted as if nothing had happened. Our other pets were excited to see and if they could, they would be thanking you also. Read Less

Most of the staff and Vets are friendly. My only complaint is one lady who works there. Not sure if she is just a receptionist or a vet assistant, but she has no compassion what so ever. Not sure of her name either, but she is a heavy older lady who never smiles and seems to always have her light hair pulled back. I have had to deal with her on two different occasions. The first one was when my Puppy was hit by a car and had to have surgery. I was sobbing, not knowing if my Puppy would survive and the lady was able to choose my co pay (I was paying the rest the next day, puppy was staying overnight). It was a very spendy bill, which she chose to give me a co pay that was 200 dollars less than the total amount. She made me pay for a surgery that had not even been performed yet as a co pay. No compassion or empathy asking if maybe I needed to go to a bank, or if I needed to ask for a loan, maybe take a moment to figure out what I was going to do. She acted as if I were such a burden to her. THANKFULLY I had the money, and was able to pay what she wanted me to. But I still wish I would have talked to someone higher up about it. She was very rude and unprofessional. The second time was when my friends Puppy went into labor and was having some difficulties. They would not help my friends dog because she did not have the money. I was willing to cover her bill, but because she did not have the money up front and they wouldn't wait until I got there, they pretty much just let my friends puppies die from complications. This same lady was the one who was "helping" my friend. I was so upset when I finally got to the hospital. In fact when I did get there I had to press a button in order for them to buzz me in and unlock the door for me to enter. This same lady was the only one at the front desk, and I stood there as she did nothing about it for a good two minuets or so. I ended up having to knock loudly on the door and she still did nothing! She completely ignored me. I was so shocked! I felt this was the worst experience I have ever had at a vet. Even with all of the positive staff and vets, this one individual ruined everything about this Hospital and I will never go back. If one staff is capable of making a patient feel this way, she should not be working there. I feel staff should be friendly, understanding, nice, friendly and compassionate as well as empathetic. I will never refer anyone to this Hospital. Ever. VCA, please make sure your staff is professional! Read Less

One of my first experiences with this VCA was when my oldest Jack Russell Terrier was misdiagnosed with arthritis after I brought her to this VCA suffering from what I know now was an exposure to a toxin (most likely berries or xylitol picked up in discarded gum in a local park). The vet prescribed my dog Rimadyl, which is known as having serious toxic side effects with some dogs - notably terriers, like my JRT. After one dose, the dog began to vomit, could not eat or drink and had to be hospitalized for a week on intravenous fluids and medication and I was advised that she was not expected to survive. That was the beginning of my dog's lifelong liver damage which required a biopsy and monthly drugs to remedy. I also had to locate a suitable diet for her - and this clinic was not at all helpful with any of that. This clinic is much more interested in its financial viability than in its clients - including, I'm sorry to say, the animals it treats. There are other great vets in the area, so it isn't necessary to use this clinic. Don't do it. Read Less

I took my boy Bear(pittbull) to them late at night cause he was very sick I was between pay days and the Dr. gave me options of treatment to fit what I could afford and took good care of my boy. I used the vca when I lived in portland and now moving here to Salem I went there off my visits in portland and I will go back. The staff was great and understood how scatter brained I was and the bear was my kid not pet and was very good with me on that.....Thank you vca Read Less

Took my cat there to be boarded while I was out of town for a week. Came back to her having fleas. I've had her 8 years and she's never had fleas. She's an indoor cat and an only pet. I took her there flea free and healthy, but now she has fleas and all these bald spots where she's been pulling our her fur. I discovered she had fleas the next morning (i picked her up late in the evening and went right to bed as I had just flown in and was exhausted) and called them right away. After a run around and me getting upset they refunded my money and gave me one of the 24-hour flea killer pills. When the manager came in several hours later she called and after some negotiation gave me one treatment of frontline. She assured me that would take care of the problem. Fast forward 4 weeks and while petting my cat tonight I saw another flea. Called VCA and the receptionist said that it takes 3-4 treatments to get rid of fleas. I asked for additional treatment and she said I could pay for the treatments, but that they weren't going to comp me any more product. I wouldn't be needing to buy any of these things (carpet spray, frontline, flea shampoo) or having to take all my clean bedding and laundry that I just washed a few days ago back to the laundromat had they not been negligent. And the manager had assured me one treatment would be all I would need. So, why would the manager insist all I'd need was one treatment when the receptionist says it takes 3-4? I'm wondering if the manager didn't want to eat the cost of taking care of the problem and misled me. Part of what upsets me is their assertion that their facility is flea free. When a pet is dropped of there is a whole speech about the pet being checked for fleas and that there will be an additional charge if the pet is found to have fleas because they pride themselves in being a flea free facility. Well, my cat came home with fleas and the one treatment they gave me didn't take care of the problem. So, the facility isn't as flea free as they'd like you to believe. They either don't check ALL pets for fleas when they arrive or they don't keep pets with fleas in a separate area from pets without fleas. Whichever it is, my cat has fleas and they're not helping me take care of the problem they caused. They're more than willing to take $80 from me for the flea treatments, but I wouldn't have to get the flea treatments had they taken better care of my pet. Read Less

The people there really make it seem like you are going to family for help when you're animal is in need. My kitty got really sick and I was really emotional. They gave me time to be alone and clear out before we talked details. After I left and called them to check on my kitty they kept telling me how much of a great kid he is and that he will be able to come home soon. And that the nurses are sad to see him go and will miss him. It made me feel like I he was in good hands.Read Less