Vca Vitality Animal Hospital

They can be helpful and I have been over all happy with the care my pets have received here. Sometimes I feel like some of the staff do not know much beyond basic check up procedures very well. There are two reliable vets here. When I did not visit one of the two for a problem I had to revisit until I saw one of the two to find out what was actually wrong. The other vets mostly told me they did not know and had me return later. This happened on more than one occasion. Also be sure to go through all the paperwork with the vet if a pet is going to have surgery. (Which is a good idea to do for any surgery) Read Less

I had been taking my pets there for a couple of years and now they wont see me because my cocker spaniel was overdue to have her puppies and the vet told me if my dog needed a 'C' section i would have to have the money up front or my dog and her puppies would have to die ! My 19 year old granddaughter was with me and could not believe how cold hearted the veterinary doctor was. I held back from saying much accept that how many dogs die because some people do not have that much money on hand to pay all of it right away ?. The vet lady doctor would not give a direct answer but choose to deny my pets any further care there. Please do not take your pets to this clinic as they do not care about the health and well being of your beloved animals. They only care about the money. I will be posting this on social media as well. If there is a written response to this by the clinic , you probably should tell the truth. Now here comes thier response full of lies...wait for it...see..i knew this vet would rewrite her answer ! My cockers are well taken care of. The have thier shots because i give then theirs..except the Rabies ! You offered no help seeing how upset i wasvwhen my precious lucy was needing a C section. The smirk on your face was like someone ate a sour grape. You shouldnt lie about people who pay your living ! Whybdont youvtell the public what a crappy uncaring vet you are ??? Yeah..i didnt think so. Read Less

Bad place to take your furbabies. Money is first before the health and well being of you precious animals. They said my cocker Lucy would have to DIE along with her unborn puppies if i did not pay $ 1,600 up front. Rude and cold hearted veterinary doctor showed no signs of remorse as she had me in tears. Horrible horrible place. Vitality is not where you should take your pets. Below is a photo of my precious Lucy. Read Less

I absolutely love this place. I have been coming here for ten years & they've always taken such amazing care of my fur babies. Medical treatment cost money, sometimes expensive. & if you are unable to afford the given rates, consult them about it. They understand. & will work with u & find suitable affordable care options. I always have recommended them to everyone. Read Less

I would NOT recommend this place to anyone!! I had a horrible experience taking my healthy Persian cat in for the "Spa day" package. The price quoted over the phone changed drastically in person when I showed up to my appointment. They said it was due to a new person working the phones. They did agree to honor the price after talking to additional staff.Then 5 hours later; 45 minutes before my scheduled pick up time, I got a call from them wanting to sedate my cat with a high fee due to my cat scratching and being upset. I said that's impossible my cat is de-clawed and Do Not sadate my cat, I will not pay additional charges. They said no work was done and that I should just come pick her up ASAP.They did not bathe or brush her, they sent her home dirtier then when she was brought in. They shaved her in patches and avoided any and all matts that needed to be cut, most of them could have just been brushed out.I wish they had not touched my poor cat. They had her wrapped in a towel when they handed her to me and tried to hide the "free of charge" nasty job they did to my cat. I now need to take her somewhere else to get this fixed.This place was rude and treated me and my poor cat horribley. Very unprofessional staff they should not get away with treating animals or people like this!!! Read Less

My 16-year-old kitty has received the BEST and most affordable care here!  There are other vets nearby in Keizer; the one we'd taken our pets to for years (Willamette Valley Animal Hospital; fka Companion Pet Clinic) tried to FORCE us into euthanizing our cat 4 years ago!  We took him to Vitality Pet Hospital instead, and he's been doing fine ever since!  They work with us to deliver the best, least-invasive care, and once again, have restored our kitty to health.  Well worth the extra drive to get the best care! Read Less

I have to agree with a couple other people with comments about staff and hygiene. One lady that i started with the first time I came looked like she had not brushed her hair in days. Had huge knots in the back. Another guy looked like he just walked out of a heavy metal band. They did some blood work on my dog and said they would trim her nails too (which I appreciated) but when we got home she was limping because they cut to the quick. Also I agree with the person that said they felt pressured to pay more money and buy lots of extra things.  I felt the same way. Also I think their Spay fees were outrageous. Thank goodness I make good money and have charge cards. I am looking elsewhere for the next set of shots and things. Read Less

I just took my two dogs in to see the vet and get their first vaccinations, and was so pleased with the staff and veterinarian who saw them, including John, the vet tech, and Dr. Clawson, both of whom were so great with our two little puppies. The front office staff was warm and friendly as well and the prices were very reasonable. I had taken my older dog Lucy there as well, and appreciate the local, well established clinic for my furry friends! Read Less

Took in my recently adopted dog in for a checkup for the first time several weeks ago. He was very anxious and we had a few issues, but the staff was incredibly patient with both of us even when the situation escalated. Both the vet and the attendant stayed calm the entire time and helped both of us get through the unfortunately stressful experience. Though that adoption unfortunately did not work out, I will definitely be coming back here with my next 4-legged friend. Many thanks to everyone at Vitality for their grace under pressure! Read Less

I'm editing the review to let people know that in response to my original post, my partner recieved a call to apologize for what happened. Will update the review if/when we return to reflect the changes. Thank you! Read Less

We switched to Vitality from VCA to save money -- a lot of money -- and could not be happier with the staff, especially Dr. Amy Sachs. We recently had to put down our Aussie, Bella, who began seizing uncontrollably. Dr. Surroz and Dr. Sachs could not have been kinder, more compassionate or more supportive at this sad time. We have two young pups who are getting great care from the Vitality team at a price we can afford. Read Less

Received the best care from Vitality Pet Hospital for my Chloe. The staff and doctors are not give the best care but they treat your pet like he/she belongs to them. They are very compassionate, loving and knowledgeable in the care they are giving. I also found them to be very truthful. Thank you Read Less

I just got my puppy at 8 weeks old she normally runs around and plays however yesterday she took a turn for the worse was sleeping all day couldn't hold herself up I called every vet in town everyone wanted 200 bucks to see her for an emergency I was so scared I knew something was wrong with my baby and was in a corner so I called vitality they told me to come in asap I got there and in less then 2 minutes the vet came out and got Fiona she was having a hypoglycemic episode they had a suget water Iv Inot her they didn't charge me a dimei and they saved my puppies life if it was not for this vet and all the workers quick and loving care my babygirl would not be here chewing on my hair as I speak Read Less

We have taken our pets to vitality for 15 years. The vets and staff are the best. They have gone out of their to provide the best care for our ailing little sweet Spumoni cat and wonderful best friend Chester dog. Thanks so much! Read Less

Vitality Pet Hospital and the team there are great with our pets! They are always very caring, thoughtful and always let you know what is going on with your pet, what vaccine's and blood tests are due. I know I can trust them with my Poison Ivy(cat), Batman(cat), and Robin(dog). I moved up here from Roseburg, Or where I worked at a veterinary clinic for 10 years. I am very picky with who I let treat my Babies and I trust Vitality Pet Hospital and their team! Read Less

I needed an emergency visit for my kitty because she was in pain and I didn't know what was wrong. My son's karate lessons are in the same parking lot as Vitality, so I called them to get my kitty in. They showed so much compassion and really listened to my concerns. I was nervous about taking my kitty to a whole new place, but they were so genuine with her care. I appreciate them very much. My experience there was definitely the best I've ever had at a pet clinic. Thank you!!! Read Less

Five years ago, I brought my dog in because of an ear infection. Dr. Surroz knew immediately there was a serious problem because his head was tilting. She sent us to the OSU vet school for evaluation & we then went to Portland for 2 surgeries that saved his life. I like to say that Dr. Surroz saved his life. She and my dog have a bond and he leans on her during every visit. The visits are always a good experience & the people working there are great (and the coffee is very good). ... TG & V Read Less

If I could give one star, I would. I wish I'd paid more attention to the reviews on here as well as on Yelp (including those "hidden") because I'm now another dissatisfied ex-customer. Suffice it to say that Dr. Amy Sachs is incredibly rude, and this facility is in business to up-sell you and bully you into things that aren't necessary. And more than that, they LIE to get you to agree. When I was reviewing the estimate with Stetson (vet tech), I questioned a $33.83 Cerenia Injection line item. He said it was to help my dog stop vomiting. When I balked at the price, he said that it would last a week, which would give my dog enough time to recover from her nausea and start eating again. I asked why we couldn't just do a pill since the pills are around $3 each. He emphasized that the injection was better and again repeated that it would last a week. So I said yes. The vet then tells me that it only lasts 24 hours. When I ask them to remove the charge, she bullies and berates me, insisting that it was necessary, and ignoring the fact that I was given misinformation when making my decision. I remind her that I would NOT have said Yes, if I had been told its benefit would have a life of less than 24 hours. She and another tech Phillip stood there and mocked me with their arms crossed. Dr. Sachs said there was "no way" she would reverse the $33.83 on my $311.83 bill. I said I'd be willing to take a partial credit of just $20. She continued to refuse and bully me. She said, "We'll just have to agree to disagree, and I'm not reversing it." I said, "Well, either I pay zero, or I pay $278. It's your choice." She responded, "Okay, I'll reverse the charge but you are no longer welcome here as a patient and should find another vet." Making matters worse, they didn't even diagnose what's wrong with my dog. Dr. Sachs jabbed, "Well if your dog starts vomiting again, she's either terminally ill or she has cancer." WTF? I said, "You told me her blood work came back fine." (I even paid for their most expensive blood panel for $133 because they promised it was comprehensive." Dr. Sachs replied, "Oh we didn't check for cancer. That would be another test for additional money, and we'd also do an xray for another $150." She's rude and cold, and has no place working with animals or pet parents. From what I read on some Yelp reviews (particularly those in the hidden area), I'm not alone in this impression. Oh, and yes, they try to push extras onto you. Do yourselves a favor, there are MANY vets in the Salem area. Pick one. Just not this one. Read Less

I took my dog to this vet for the past 14 years. Every visit they pushed selling and made me feel guilty when I declined things that seemed unnecessary. My dog is now pretty old and her health started to decline. I brought her to Vitality and allowed them to run blood tests and an x-ray as they thought she may have bone cancer and wanted to check her kidney and liver functions before giving her pain medicine for possible arthritis. While they were drawing blood I sat in the waiting room and got to witness the very sad event of two different pet owners coming in minutes apart from each other to pick up their pet's remains. Each lady was visibly sad, yet somehow the tactless receptionist thought it fit to say, "Have a good day" while handing over the small box holding what was left of their pets. I doubt she noticed or cared that those very insensitive words caused more pain to show on their faces than was there when they first walked in. Afterwards I waited for the call regarding the results and when no call came, I finally called them. I was told my dog was having kidney failure and my options were to bring her in for a few days to receive IV fluids or bring her in to put her down when it looked like she was done for. I chose neither. My dog slowly started to get better and here we are four months later and she's still alive. When it does come time for her to be put down, I do not want the people at this place wishing me a good day while handing my sweet dog's ashes to me. I will never bring another pet to this vet. I regret sticking around for the 14 years that we did. Read Less

I didn't get a great vibe from the vet assistant Jason. He reeked of cigarettes. Turns out my cat didn't care much for him either. I felt he was unnecessarily rough with my cat to give her vaccinations. He scruffed her roughly and it was hard enough to make me uncomfortable. She even tapped his face to let him know she was upset. If I held her it would have been much better (however I understand why they have the techs do it...for the safety of the doctor and so they can have proper needle placement). The doctor was nice but I did not feel valued as a client and my cat did not receive pampered care at all. I don't know the doctor's name (she didn't introduce herself) The girl at the front desk barely acknowledged me coming or going she was on the phone. I will have to find another vet. This will not be the place to care for my kitty. I had high hopes. Read Less

This is the same vet I have used for all of my animals since I have lived in Salem. Dr. Surroz is AMAZING and Dr. Clawson and Dr. Sachs are pretty fantastic as well~ I trust the techs and everyone is really nice. They go out of their way to help you when you are in need. I always recommend Vitality! Thank you all for everything you do. ;-) Read Less

Getting ready to take some medication and spilled my drink. After cleaning up the spill and was going to take the pill it was gone. My new puppy was at my feet doing what they do looking for crumbs.When I reached for the pill I couldn't find it. I called Vitality Pet Hospital, told them what the medication was and they said to bring him in immediately. They did what was necessary to protect him. When I got home I searching the kitchen again in case it was on the floor somewhere. I found it across the room on the other side of the fridge just at the edge and could have still been a potential problem! What a relief. Rainier is fine. Vitality Pet Hospital is a wonderful place to get care for your pets. Our dogs always LOVE to go to the vet. The staff at Vitality Pet Hospital really cares for their clients. Read Less

The staff is nice for the most part except that I feel like I'm constantly trying to be sold on treatments, food, licenses, etc...  I ask one question and the first response is I need to buy something in order to fix it. I want my pet cared for and not to have my emotions for my pet to be played on so I spend money on unnecessary things. I don't feel like any of them actually listened to me when I spoke about my concerns. I'm speaking about the male vet tech in particular. He was nice enough but a one track mind of trying to sell me more and more. Maybe I caught them on a bad day? I hope so, because that's not the way to treat pets and their very caring parents. Read Less

I just left Vitality about 1 hr ago with my little ol' grumpy puppy. I am SO grateful for their kindness, attention, and explanations and even more relieved by their prices. I love my pup and want him to be as healthy as possible in his senior years. But it can be hard to give your pet all he needs when the service providers are super expensive and unfriendly. Even though my pup can be hard to deal with, they were so gentle and they were gentle on my wallet. I am new to Salem and was so nervous to take Jaxson to another vet but I am so relieved to have found them. Thank you, thank you, thank you Vitality Pet Clinic!!! Read Less

We love Vitality and- even though we've moved to the opposite side of town- we always take our fur babies here!! The staff are all very knowledgable and could not be friendlier. If you want to have your pets treated like the valued family members they are, then Vitality is the place to go! Read Less

Thank you Vitality staff for helping our sweet Renny out. Our Renny is a hedgehog, who had mysteriously broken his leg overnight Saturday. They amputated his leg, and he is resting peacefully now. The staff was very reassuring for me, I was completely useless and freaking out that one of my babies was injured. I would definitely recommend them! Read Less

We've been taking our animals (three dogs and a Persian) to Vitality Pet Hospital for years and we just love the Vets along with their entire staff there.. They truly care about the animals and the people that cross their paths. In the past, they've seen us through the deaths of our beloved pug, Mugsie and our Persian baby, Simba. We've received phone calls from so many of their staff, which I consider lovely "after care". It's their personal touch that makes us feel like they are part of our family and we would never consider bringing our pets any place else! Simone and family Read Less

We think Vitality Pet Hospital is a great place! We have been customer's for years and years and have always been well pleased with the Vets and the Vet Tech's. All are professional and also really caring. We have a dog that loves to go there even when she has had surgery on her knee and various other issues which would make you think that she would hate the place. Our cats have also been treated with good care and kindness- as have we. We couldn't recommend it more highly!! Read Less

Have been taking my cats & other pets to Vitality for 12 years. In that time they have saved 2 of my cats lives & done many surgeries. The staff is always friendly, knowledgeable & willing to help in any way they can. I would tell anyone I know to take their pets there for care & even for boarding. They always call to check on my pets after I have taken them in & a vet always calls if I have any questions or concerns. I love that they always remember my cats names (I have 7) & any health issues they have had in the past. Read Less

I have taken my pets here for over 15 years. They have treated my pets with knowledge, skill and love. They have treated me as a partner in my pets care and they have also treated me with respect and kindness. My pets have had some strange' not so common diseases and they have referred me to specialists in Portland and OSU Vet. School. I continue to take my pets here because of the care and kindness they receive. Read Less

We have received wonderful care for our pets for years at Vitality Pet Hospital in South Salem. Prior to the name change it was Companion Pet Clinic. We have seen many improvements under the ownership of Dr Surroz. Love the follow up phone calls and the real concern for the well being of our pets, and us. The doctors, techs and support staff have more than met our requirements of professional care for our pets. The new system of making an appointment has certainly made it much easier to access treatment, but we also have been treated in an emergency situation to our satisfaction. Five Stars to the great staff at Vitality Pet Hospital, keep up the great work. Read Less

I don't know about any improvements, but I do know that I love your staff right now:) They make my animals feel loved and make me feel welcome....they are nice, courteous, helpful, etc.., etc.... Keep up the good work!! Read Less

Thank you Vitality staff for helping us thru the tough decision and act of having to put down our 15 year old aussie. You guys are the best. You cared for her throughout her 15 years and did so very well. We will be back with our next family addition, you can count on it!!! Read Less

No one ever wants to frantically search for emergency pet services. Unfortunately we experienced this awful situation a couple days ago with our dog.To make a long story short, our dog was attacked and needed help, fast. She had been bitten on the neck and ear area and shaken aggressively for a few seconds. I did a Google search and after calling the VCA (who could not accept our dog because they were so busy), Vitality was brought to our attention.I spoke on the phone with the receptionist (who was incredibly kind!) and was told to bring our dog in right away. Once we got in, our doggy got looked at and was cared for by the vet techs. We were told in detail what they had noticed about our dog's injuries and provided us with a detailed estimate of all costs for her care. Although pricey (hey, it was an emergency), we did not hesitate in getting her treated.The vet techs told us the pros and cons of the surgery they were going to do to our dog, and told us exactly what needed to be done. We left our dog at Vitality for a few hours and was told we would receive a call before they closed (6pm) to pick her up. 5:55pm rolls around and I give them a call. I hate to be one of those annoying helicopter dog owners, but I wasn't sure. Turned out our dog was ready to be discharged, would have been nice to know.Our dog is great right now, has her medication and her stitches look in top shape. We are going back tomorrow afternoon for a check up (with some good news about her recovery I am sure)! Read Less

Time for an updated review...since my Lucy is now a regular here.  Dr. Surroz and Dr. Clawson are amazing.  They always enter your waiting room with a smile and know who you are (if a repeat "customer").  I trust them with my cat's life, so that's pretty amazing.  The entire staff is always friendly...especially the techs. Read Less