Having had 9 dogs over 16 years West Salem Animal Clinic feels like my second home! We moved back to West Salem 2 years ago, but even when we lived out towards Aumsville, we brought the dogs over the bridge and back to WSAC. Over these many years our dogs have been treated for many things, both routine and serious medical issues. What has always impressed me is the level of knowledge and care shown to our fur-babies.....when serious illnesses or conditions occur the doctors make sure to go over all options, including referrals to specialists. Since Salem is lacking in specialty vet care, we spend a lot of our time in Portland. Over the years we've had a dermatologist, internist, oncologist, neurologist, orthopedist and a cardiologist! Knowing my veterinarian truly cares about the health and well-being of my dogs, which includes referring them to specialists when needed, gives me peace of mind and confidence in the care my dogs receive. Treatment by specialists has given us extra time with our dogs...sometimes only a couple of months, but in one case we had an additional 6 years with our Gracie because we listened to the vet when she referred us to a Portland specialist. That level of care assures that WSAC will always be our veterinary home! Plus, the staff is great and everyone from the front desk to the vet tech's are compassionate animal lovers just like us :-) As long as we live in Salem we'll never go anywhere else! Read Less

Oliver, my dog and friend, was an eight year old golden doodle, he was in excellent and tip top health, he loved to run and bounce. Last Friday, I made the decision to license him in Polk County and needed the certification of rabies vaccination. We had visited the West Salem Animal Clinic previously so I thought the clinic would have a copy of the vaccination. We made a visit to the clinic on Friday. While at the clinic, I was told that Oliver should have a list of vaccinations, including a Drontal tablet, even though he lives in the house with us and is our constant companion, Oliver did not have parasites, worms, or even fleas. The staff administered the tablet in a rough and aggressive manner, multiple times, Oliver did not want the tablet. As we were leaving the exam room, Oliver began to heave and cough. He continued to heave and cough sporadically. The cough progressed into retching. Friday evening I took Oliver to the Veterinary Emergency (ER) Clinic. At the ER clinic, he was treated for vaccine reaction and given dexamethasone and diphenhydramine. Later on Friday night, I could tell that Oliver was in labored breathing and not receiving enough oxygen. I took him back to the ER. Treatment began for pneumothorax. This continued through late Saturday night. Around 1100 Saturday night, the ER sent Oliver home. As soon as we arrived home, I called the ER and asked if Oliver was okay or if I should bring him back, I thought he was breathing too fast, too hard, and wheezing. Even holding the phone to his muzzle so the staff could hear. I was told that wheezing is fine and that Oliver did not need to come back to ER. I counted his respirations at 62 and 48 inhalations per minute. We continued to monitor Oliver at home and around 3 AM he went outside to go to the bathroom, while he was outside he collapsed and was in severe labored breathing. I rushed him back to the ER at high speed through down town Salem. He died in route, he moaned deeply in pain and anguish as he suffocated. This was one of the worst moments in my life, my friend was looking at me for help as he died, he was hurting and it was my job to keep him safe. I hate myself for ever taking him to the Vet. Monday, I stopped into the West Salem Animal Hospital and asked for refund for the unopened box of heart worm tablets. Oliver never had heartworm and he was now dead. While at the vet clinic, I did not appreciate the cavalier attitude and asked if the exam the previous Friday, the exam that said Oliver was healthy, maybe, it should be refunded too, and why not refund full cost of Friday's visit. The staff at West Salem Animal Clinic told me that they would need to speak to the vet. The vet told the staff that she did not know me or Oliver. I reminded the staff to remind the vet that we had spoke for long periods of time over the weekend. I was then ushered into a small room and told that someone, the clinic owner was the only one who could issue a refund, approx. $250, and that the owner would be back on Thursday or Friday. Read Less

These folks are amazing! I moved to Salem a few months ago and hadn't yet established a relationship with a vet. My dog had a health crisis, and they fit us in for an appointment that day. Dr. Beth and the whole staff were fabulous! They gave excellent, compassionate care to both my dog and me. Read Less

They have amazing customer service and they always treat my dog with love and respect. But they charge way too much for everything, and things you think will be part of the visit they charge you much extra for. We were charged almost $30 for my husband to take a piece of tape and put it on the bottom of our dogs paw to see if he had a yeast infection, and we already knew he had one. I love the service but spending over $200 on a vet visit is ridiculous.Read Less

Melissa (Dr Turnbull) and her fantastic staff have been taking care of my fur babies for 20 years now. I cannot say enough good things about them. When we have had to say our painful goodbyes to our animals, she has always shown a tremendous amount of caring and has shared more than one tear with me. Her staff is the absolute best and engages with each patient and their "parents". I would never consider going anywhere else. After being without a sweet pet for over a year, today I got to introduce them to my new kitten Bixby! It was a great day! Read Less

Mango was treated with great respect. Dee Dee always came out and welcomed mango. Other staff were equally kind. Mango loved the vets and when we had to say good bye to mango, dr Beth gave her a calm and peaceful passing. The staff is the very best. Read Less

We've received pretty decent care here but I just cannot take the layout of the place.There is a teeny tiny waiting area with one long bench for everyone to sit on and wait. You and your pet will be sitting extremely close to anyone else there. The front desk is about 4 feet away from the waiting bench. The front desk also serves as employee break room, pharmacy dispensary and patient check in and out. You can hear every word spoken there. Every word. So when an employee is stuffing down lunch and chatting with her coworker about her activities the evening before, you hear it all too. Or when they discuss diagnosis and payment with someone, you're practically at their elbow taking it all in too. You will come away educated not just about your pets' meds, but everyone else's as well.Last time, I asked to wait in my car in the parking lot until it was my turn. It occurred to me that I didn't really want to do that.We just adopted 2 cats from the Humane Society into our family and we will be finding a new vet for them.I would be open to using them again if they ever get a larger, more comfortable office however. Read Less

I am so thankful for Dr. Sirianni! My dog had an emergency and I needed to take him to the emergency veterinary clinic. He stayed the night there and basically I was given two choices. Send him to Portland for a $3,000 surgery or put him down. Instead, I told them I was choosing a 3rd option. I was going to pick him up as soon as West Salem Animal Clinic opened in the morning and have Dr. Sirianni take a look at him. Dr. Sirianni was very kind and compassionate with me as I was overcome with tears and emotion. We discussed having my dog put down the next day to allow time to adjust and say goodbye. Dr. Sirianni thoroughly examined the ultrasound and lab reports from the other vet. He determined that the condition that was found at the emergency vet was present but didn't really explain why my dog collapsed. He made the call to treat him for infection with a round of antibiotics, while cautioning me that this was only a hunch, but that a serious infection could explain the collapse. The antibiotics he prescribed did the trick and gave us more time with our sweet boy. The emergency happened in February. It is now October and he is still with us. We are very grateful for his compassion and expertise. There have been many other times that this clinic has impressed me. Dr. Turnbull taught me techniques to calm my dog's fear aggression when we brought him home from the shelter as a 3 year old. He was fearful of men that came to the house and aggressively lunged at my dad one day. After that, we thought we wouldn't be able to keep him. Dr. Turnbull gave me a training protocol that we followed exactly and introduced me to a pheromone spray that worked wonders. He ended up being the best and most loving dog we could ask for and he now truly enjoys our visitors. Dr. Turnbull really seemed to love my dog and seemed genuinely happy to see him every time we came in. I felt so good about going to her. These are some great and caring veterinarians. I have been going there for 13 years and I wouldn't go anywhere else! Read Less

Down-to-earth, friendly, accommodating, and didn't push services. Dr. Sirianni was wonderful with my dog; gentle and kind. At my old vet, the services I received today would've cost approximately $350. At West Salem Animal Clinic? $150. Can't beat the service AND the prices....Thank you! Read Less

I've been taking our family pets here for 10 years and can't recommend this clinic highly enough. From new puppies and kittens through "eldercare" for our beloved old lab, the vets and office staff are simply amazing. They feel like family. Read Less

Our family cannot speak highly enough of all of the staff! Dr. Turnbull has cared for our Hershey like her own, for 13 years, since she was a puppy. We have always felt like we were treated like part of the family. They all genuinely loved her. Whenever we had an appointment, Dee Dee would drop everything and come out to the lobby and love on Hersh. Dr. Turnbull was ALWAYS beyond patient with all of my questions and worries. With immense sadness, yesterday it was time to say goodbye to Hersh. Dr. Turnbull and a sweet support staff came to our home after hours and allowed her to go to sleep peacefully in her own environment. We so appreciate that level of care. It's rare and beyond comforting. If that wasn't enough, today we received a beautiful bouquet of flowers from her and her staff, sharing their condolences. Out of this world veterinary care for a pretty amazing pup.Read Less

I don't have a fur baby right now, but today I saw the staff go above and beyond to help a black lab after he got hit by a car. His front leg was dangling and bloodied. The parade of people trying to rescue him was a cross section of West Salem. The staff was well-prepared and took charge and got him back to the clinic with the assistance of a good Samaritan in a pickup truck -- I was crying like a baby and was so very thankful for their quick action. YOU ALL ARE THE BEST! Read Less

My dogs have been patients at West Salem Animal Clinic for over 25 years.  All of the staff is friendly courteous and professional.  As a retired physician I know what to look for to know good medical care when I see it.  Even when I have to make a phone call my questions are answered promptly. Read Less

I just got out of our dog's first appointment with Dr. Marszewski and it was probably the best experience we've had at a vet. She was sooo gentle with our dog and answered questions I had the entire visit. When our dog was taken back to have her nails trimmed, Dr. Marszewski stayed in the room with us and talked about portion control with our dog's diet and what I can do to calm her separation anxiety when we leave her alone at our house. So happy we found this vet- you won't be disappointed! Read Less

Good vets are really hard to find. I went here for the first time today. The staff was very friendly. The office hours are amazingly flexible and convenient. The vet--not so great. While I didn't feel she tried to rip me off like most vets do, I also didn't feel she was that good with customer service. She never introduced herself to me. After looking at my dog for 5 minutes, she sent her assistant to give me the prognosis and prescription. Why couldn't she take another 5 minutes to talk to me herself? Also, during the exam she mentioned some problems my dog was having, but didnt do anything to help her. So I would give the clinic an A but the vet a C-. Read Less

I think it is very hard to find a good vet. I just moved to town and tried WSAC. The staff was very helpful and friendly and you couldn't ask for better hours. On the other hand, the doctor, whose name I don't know because she didn't introduce herself to me, was mediocre, at least with patient service. The exam was fast but the doctor didn't do the follow up at the end. She just sent out her assistant to give me the lab results and prescription. Also there were several issues that the doctor pointed out but didn't help with. I guess I had to specifically ask her to do it, because she definitely didn't offer. On the positive side, though, I don't feel like they padded the bill just to make more money.  Just Dr. What's-Her-Name needs to get much better with her customer service. There are three doctors there. Hopefully next time I'll get a different one. Read Less

The worst vet care and staff I have experienced. After five months of unprofessional and unorganized care, a complete disregard for my pet, unreturned calls and errors...we switched to Keizer Veterinary Clinic, where my pet ended up having immediate surgery. It cost us much less than the 5 months of re-checks and antibiotics from West Salem Animal Clinic. And the staff at Keizer was fantastic. Read Less

The day you have to say good-bye to your friend is the worse.  Our cat Flannery was diagnosed with cancer and it was a matter of time.  We had a really bad night, really bad, so the next day I called West Salem Animal Clinic and said it was time.  How they handled this was amazing.  As soon as we walked in the door they swept us away to a private room, they answered all our questions so help us confirm this was the right decision.  You know it's the right thing to do, but it's just so hard.  It's such a personal and private moment, having to not be in public was really nice.  When it was done, we were allowed to walk out the back door, again providing us with privacy.  When I got a sympathy card in the mail a few days later, it was signed by everyone in the office.  I cried again.  This was such a hard ordeal, but they were always there for us.  Everyone there is so nice and I swear they care for pet as much as you do.  Great place, great people.  Mary Vignoles Read Less

We brought our two pups in this week for their first visit. One pup was particularly fearful. We were impressed with how all the staff were gentle and took the time to establish trust with her. Overall a wonderful experience. Read Less

We moved to Oregon in October and were referred to a different vet. I am a relatively new dog mom and a couple of weeks ago my dog was not feeling well. I called my vet only to find out they were very unhelpful both with scheduling and patience. I had driven by West Salem Animal Clinic several times so I called them. Not only did they provide reassurance over the phone, they worked with me on scheduling. When they saw my dog, they were professional, kind, and courteous; a real class act! Read Less

We have trusted West Salem Animal Clinic with the 4-legged members of our family for 8 years now, and counting. They provide the best care, and have always been there when our furry family members needed them most. I wouldn't dream of going anywhere else. Read Less

I have been taking our pets to the west salem animal clinic for 15 years and have always been very happy with their care of my pets. The vets and their staff have always been very helpful and considerate. Read Less