Awesome staff at Tigard Banfield Pet Hospital. I can not express my gratitude towards the people here. Ingrid should be employee of the year. She and everyone else here saved my dog's (JOE) life after HANNAH THE PET SOCIETY WAS WILLING TO LET MY PET DIE....! I LOVE THESE PEOPLE (at BANFIELD) MORE THEN THEY WILL EVER KNOW. THANK YOU BANFIELD CHRISTIE N. Read Less

Very unhappy with the care my pet received here. After adopting my kitten the shelter told me he only needed 2 more vaccines. When I went here they scheduled 4 or 5 more and spread them out so I had to pay for each visit plus the exam and the shots. I kept calling concerned because my cat was having trouble breathing at times, and they thought he was "reverse sneezing" or "he's just a kitten it's normal" it was several months before they said it's asthma and had me pay 180$ for an x ray to confirm what he just diagnosed within 1 minute. How come one vet is seeing him for months and months and given the same information and completely disregards it and the first time I see another vet and I tell him what has been happening he immediately says it's ashtma and confirms it with an x ray. My cat had asthma for several months and I didn't know because these vets do not do a thorough job. They look at him for literally less than a minute barely paying attention and just try to push a monthly plan on me or more vaccines. Complete waste of time and money and I will be filing a complaint because they are absolutely ridiculous to not be able to catch that he has asthma when I called several times and took him in several times in a span of a few months complaining that he was having trouble breathing at times. They are playing with these animals lives by being so careless and negligent. UPDATE: I just went to another vet & the 300$ I spent at banfield for them to tell me has asthma was wrong. He doesn't have asthma he has a virus that causes respitory problems which they would know if they did their jobs. This place is a rip off and I will be filing a complaint Read Less

Very unhappy with the care my pet received here. After adopting my kitten the shelter told me he only needed 2 more vaccines. When I went here they scheduled 4 or 5 more and spread them out so I had to pay for each visit plus the exam and the shots. I kept calling concerned because my cat was having trouble breathing at times, and they thought he was "reverse sneezing" or "he's just a kitten it's normal" it was several months before they said it's asthma and had me pay 180$ for an x ray to confirm what he just diagnosed within 1 minute. How come one vet is seeing him for months and months and given the same information and completely disregards it and the first time I see another vet and I tell him what has been happening he immediately says it's ashtma and confirms it with an x ray. My cat had asthma for several months and I didn't know because these vets do not do a thorough job. They look at him for literally less than a minute barely paying attention and just try to push a monthly plan on me or more vaccines. Complete waste of time and money and I will be filing a complaint because they are absolutely ridiculous to not be able to catch that he has asthma when I called several times and took him in several times in a span of a few months complaining that he was having trouble breathing at times. They are playing with these animals lives by being so careless and negligent. UPDATE: I just went to another vet & the 300$ I spent at banfield for them to tell me has asthma was wrong. He doesn't have asthma he has a virus that causes respitory problems which they would know if they did their jobs. This place is a rip off and I will be filing a complaint Read Less

Very unhappy with the care my pet received here. After adopting my kitten the shelter told me he only needed 2 more vaccines. When I went here they scheduled 4 or 5 more and spread them out so I had to pay for each visit plus the exam and the shots. I kept calling concerned because my cat was having trouble breathing at times, and they thought he was "reverse sneezing" or "he's just a kitten it's normal" it was several months before they said it's asthma and had me pay 180$ for an x ray to confirm what he just diagnosed within 1 minute. How come one vet is seeing him for months and months and given the same information and completely disregards it and the first time I see another vet and I tell him what has been happening he immediately says it's ashtma and confirms it with an x ray. My cat had asthma for several months and I didn't know because these vets do not do a thorough job. They look at him for literally less than a minute barely paying attention and just try to push a monthly plan on me or more vaccines. Complete waste of time and money and I will be filing a complaint because they are absolutely ridiculous to not be able to catch that he has asthma when I called several times and took him in several times in a span of a few months complaining that he was having trouble breathing at times. They are playing with these animals lives by being so careless and negligent. UPDATE: I just went to another vet & the 300$ I spent at banfield for them to tell me has asthma was wrong. He doesn't have asthma he has a virus that causes respitory problems which they would know if they did their jobs. This place is a rip off and I will be filing a complaint Read Less

I like the wellness plan because it's affordable and I was able to get my dog neutered without paying a large amount upfront. The staff has always been friendly and very patient. However, I wish they carried the (thimerosal free) rabies vaccine. I don't want to take any chances with my dogs, especially because my chihuahua mix is extra sensitive. He gets rashes easily and recently he got really sick after eating grass. I found out later that this was because the landscapers at our apartment complex fertilized the grass. Another dog at our complex got an eye infection because of the fertilizer. My neighbor said that he was sticking his face in the grass because the smell of the fertilizer was interesting to him. She thought he just liked the grass and didn't know about the fertilizer until later on. (Be very careful, some dogs are attracted to the smell and taste of certain fertilizers and these can harm them). My chihuahua doesn't usually eat grass often. Sometimes he would take a tiny nibble here and there, but on that day he ate a lot of grass and I thought that was strange. He was actually attracted to the fertilizer! I plan on keeping the wellness plan and having my other dog Fauna spayed when she's around 10-months old. I'm going to be utilizing all the services offered in the wellness plan except for the vaccines. We have to go to a holistic vet for the vaccines. We are only going to get the shots that are absolutely necessary and they must be mercury free. Sadly, pets are over-vaccinated these days and this causes a wide variety of long term health problems. My Mother never got shots for her dog and she lived for 19 years, however my sister-in-law always wanted to make sure her dog got all his shots and on time. Sadly, her golden retriever died of cancer at 9-years old. The tumors also developed near the injection sites. Read Less

Do NOT let them do any type of extras ie sanitary shave etc. They butchered my pets behind. One side of the Anil shaved the other side not as much. Looks like they just grabbed the clippers and made a fast rum at it. All we see when she walks is a bald spot to the right of her tail. Now we have to take her to get a real grooming. They don't buff nails they only clip so I am glad we chose not to cut the nails.  I am sure that would have been a disaster as well. Read Less

I used this vet in Tigard for over 15 years for my last two pets.  Loved the the vet.  Now I have a new pet, so I called wanting to stop by and introduce her.  I was told to "just stop in around 5pm", so I did.  When I got there, I was ask if I had an appointment, and told without one I would have to wait for over an hour.  Sorry - - but this bad customer service, and the Yelp reviews, have turned me off of Banfield.  I'll forgo Banfield this time around with my new pet and seek out a much more reliable vet in my area.  Also, I think it's terrible that you continue to charge the monthly fees once your pet passes away.  Not a very caring thing to do to someone mourning the loss of a family pet. Read Less

This is not the normal place where I take my pets, but my dog had a problem on Sunday and this place was open. On Sunday morning, my dog was not drinking. She was biting at the air, and was still eating, but not drinking. I brought her into Banfield and they were able to see her after a short wait. While no official diagnosis was given, they noticed a little swelling around the mouth and thought it might be that she got into a nest of spiders or bees. They gave me anti-biotics to mix in with her food, and told me to give it a few days. They also pushed the wellness plan, as it would give me a significant discount on the office visit and the medication (for the tests and screening it was $381.09 before, but came to $116.97 if I signed up for the wellness plan). I went ahead and signed up. I mixed in the food as directed, though my dog still would not drink water. I was giving her ice cubes, as she would chew those up and eat them. We were giving her her favorite foods mixed with the medicine. On Wednesday morning, she would not eat the medicine. She would scratch at her waterbowl and knock it over, but she would not eat or drink. Again she was biting at air. I took her in again. This time we had a different doctor. Again, no diagnosis was given. But this doctor thought that giving our dog a shot to hydrate her and a shot of steroids would bring her appetite back. She told us to give it a couple days. Our dogs appetite did not return. On Friday morning, our dog was having trouble breathing. I again brought her in. Again it was a different doctor. This doctor actually found that there was a bone lodged in our dogs throat. She was able to remove the bone, and our dog seemed much better (though she was still very dehydrated). This doctor wanted to see her the following day, but allowed her to come home with us. Our dog slept with us without incident, and we brought her in the next day (they wanted to put her on an IV to hydrate her). I got a call mid-day on Saturday that our dog had taken a turn for the worse. They did an x-ray, and saw a dark mass in her lungs indicative of a blood clot. As it turns out, steroids are known to cause blood clots in the lungs. They wanted us to euthanize her, but I couldn't trust them any more. We brought her home, and she died later that night. I am very thankful for the third doctor, and the care she showed for our dog, but I can not get over the two incorrect diagnosis's prior. I have no doubt that if the problem would have been caught on our first visit, we would still have our dog today. And to top it off, a dog's death is not reason to be able to cancel the Wellness Plan. I get to pay $25.95 a month to remind me of their incompetence. I will never take another pet there, and I hope you choose not to either. Read Less

This is not the normal place where I take my pets, but my dog had a problem on Sunday and this place was open.  On Sunday morning, my dog was not drinking. She was biting at the air, and was still eating, but not drinking.  I brought her into Banfield and they were able to see her after a short wait.  While no official diagnosis was given, they noticed a little swelling around the mouth and thought it might be that she got into a nest of spiders or bees.  They gave me anti-biotics to mix in with her food, and told me to give it a few days.  They also pushed the wellness plan, as it would give me a significant discount on the office visit and the medication (for the tests and screening it was $381.09 before, but came to $116.97 if I signed up for the wellness plan).  I went ahead and signed up.  I mixed in the food as directed, though my dog still would not drink water.  I was giving her ice cubes, as she would chew those up and eat them.  We were giving her her favorite foods mixed with the medicine.  On Wednesday morning, she would not eat the medicine.  She would scratch at her waterbowl and knock it over, but she would not eat or drink.  Again she was biting at air.  I took her in again.  This time we had a different doctor.  Again, no diagnosis was given.  But this doctor thought that giving our dog a shot to hydrate her and a shot of steroids would bring her appetite back.  She told us to give it a couple days.  Our dogs appetite did not return.  On Friday morning, our dog was having trouble breathing.  I again brought her in.  Again it was a different doctor.  This doctor actually found that there was a bone lodged in our dogs throat.  She was able to remove the bone, and our dog seemed much better (though she was still very dehydrated).  This doctor wanted to see her the following day, but allowed her to come home with us.  Our dog slept with us without incident, and we brought her in the next day (they wanted to put her on an IV to hydrate her).  I got a call mid-day on Saturday that our dog had taken a turn for the worse.  They did an x-ray, and saw a dark mass in her lungs indicative of a blood clot.  As it turns out, steroids are known to cause blood clots in the lungs.  They wanted us to euthanize her, but I couldn't trust them any more.  We brought her home, and she died later that night.  I am very thankful for the third doctor, and the care she showed for our dog, but I can not get over the two incorrect diagnosis's prior.  I have no doubt that if the problem would have been caught on our first visit, we would still have our dog today.  And to top it off, a dog's death is not reason to be able to cancel the Wellness Plan.  I get to pay $25.95 a month to remind me of their incompetence.  I will never take another pet there, and I hope you choose not to either. Read Less

I highly recommend this clinic! My cat had an emergency and they took great care of him! They had a full schedule and between Dr R and Dr Beaudrie they were able to get him back on his feet. I can't tell you how much I appreciate the way they care enough about my pet to squeeze him in and tag team to get him taken care of. Thank you! Thank you! Thank you! That is why I will always come here. Good quality care and professional staff! Read Less

I've gone here several times the last 3-4 years since I have two dogs and two Sphynx cats. I like this location because they are always easy to get into, often same day appointments. The Veterinarian's have always been wonderful! They are conscientious of my pocketbook which I appreciate.I use Banfield more like an emergency vet for my pets who happen to be puking, or may have tweaked a muscle and need an exam and prescriptions. I do surgeries and dental cleanings with my long term vet, who is SUPER expensive, but I trust her with anesthesia. I really recommend this place for great care and great prices. They've only talked to me about the Wellness plan once and never again. Thank you for not hounding me with it, I appreciate that! Read Less

I don't trust this clinic, as they seem to be sharks. I have a cat with a dislocated femur and the vet here was pushing me to get on their wellness plan as well as do a surgery. She told me my cat would be in pain the rest of her life and would have no chance of recovery without surgery. They charged me out the ass for their services and when I took my cat to get a second opinion I was told that she didn't need surgery and the chances of her recovery were high. My cat has been healing great and I didn't go through with the surgery. Profits before animals is the motto here. Read Less

We took our dog in for all of his shots. He was highly anxious, but the vet and assistant instantly picked up on it, and were very gentle. The reception staff were friendly, and not pushy about their extra offers. I would have given them 5 stars but we had to wait for about 20 minutes with a very anxious 76 pound dog. Read Less

We've been a loyal client of Banfield for over 10 years. I've used three different locations (which is super convienent!) and always been pleased with the quality of the care and the genuine service. I've always been a huge fan on this one in particular. Dr R is truly top notch both in her knowledge and expertise, as well as her communication and professionalism. Appreciate the amazing work she's done over the years for the health of our dogs.Read Less

They are decent but it's not that level of care that you truly respect. Always feel rushed and like sometimes they aren't actively listening to concerns. They once again convinced my friend to purchase the wellness plan which works out to 1200 a year and covers only routine shots etc. It's a total rip off and had I been present I would have said no way. They persuade you to purchase based on their heavily inflated costs. In addition when I brought a rescued cat in the wouldn't respect my wishes and instead kept her there to have a litter.  In addition they added two kittens to her litter from another animal killing off multiple of her litter. They could have killed her with the introduction of new diseases. Which is common sense to ANYONE!  Not to mention they didn't contact me to ask permission. I would have said no way. They didn't automatically test her for FLV I had to request it personally at which point they said "good idea". With soon adopting yet another animal I have begun the search for a vet who takes time to listen and will take extraordinary care of our new addition. Don't use them unless you have no other viable alternative. My feedback to the team at Banfield. Slow down. Think. Show compassion and active listening. Read Less

After a terrible experience at another vets office concerning my dog, I found Banfield Pet Hospital. From the moment Dr. R entered the room I felt reassured that my dog would be in good hands. She was very knowledgeable and patient with our questions. Also, Ingrid and Jackie at the front. I'm so pleased that I don't to go anywhere else because I know my dog will get the best care here. If you are looking for a vet that truly cares about your animal, you will find them at Banfield Hosptial.Read Less

the veterinarians are incompetent...they have no idea about nothing. it's very dirty! they take your pet in another room for the treatment. I pay for it and I wanna see what they do with my pet and I want to be able to calm my pet down if necessary. that "hospital" is the worst I have ever seen.do your self and your pet a favor...don't go to this clinic. Read Less

I feel very bad that there are such negative reviews! I habe always loved the service that I have received at this location,  and my dog loves Dr. R! I have only seen amazing professionalism. Especially with an older dog, the staff here are understanding of her unique conditions and situations that happen to her. I am a very satisfied and happy puppy mama at this banfield! Read Less

Every time my husband and I go in with an appointment, the wait time is on average 45 minutes. One time, I waited an hour with my cat in the back and when I inquired I was told they hadn't even started. I had to ask them to take him out of his small carrying case and put him in an area with a litter box and water if the wait has to be this long. Recently, my cat had a bad limp. A vet checked him out and let us know that it was not broken and needed some rest. A week later we asked for x-rays as he was still limping. The x-rays showed that he DID, in fact, have a break and required a cast for six weeks. I feel horrible knowing he walked on a break for a week due to a mis-diagnosis. We intend to switch locations, as we have been more than patient, and the service has been poor. Read Less

First of all, I apologize for leaving a bad review. This review is not directly towards this location but it is intent towards Banfield Hospital and Wellness plan that they offer. I was a loyal customer of Banfield hospital for last 13 years and I did sign up for wellness plan for my pug since she was a puppy.  Few Fridays ago I had to put my dog down because of her health. After putting her down, I went ahead to call customer care to cancel my wellness plan. Come to find out that I was still responsible for the balance of remaining of the term of wellness plan. I strongly believe that the death of the pet should be an exception of cancellation. I completely understand business point of view but it is ridiculous that I still have to pay for remaining of the term. Seems like Banfield don't have any problems renewing customer's wellness plan without the customers consent but when it comes to cancellation, in my case death of my dog, they still want to charge you till term is expired.  I never once complained about their OVER PRICED vet charges. It is great that my dog was getting free shots every 6 months and get 'checked' (which I now question the quality of their exam since my dog was in perfect health condition with blood work that was done and 6 months later told she has liver cancer and they can't do anything about it). I just wanted peace of mind for my dog and now I have to deal with this.If you are thinking about setting up a wellness plan, think again and explore different options. Don't look at their brochures showing how much money you can save because you can get same service/treatment through different reputable vet at half of the cost and maybe other vet could have done something to save my put instead of advising me put my dog down since she only had 2 weeks to live.  I wish I can take time back and gone through different vet. Too late to regret but I wish this message can go toward banfield corporate and hopefully other pet lovers can benefit from it.Lastly, this is just a reminder. Wellness plan is not insurance for dog. Wellness plan is 'discount vet plan' give your pet free shots every year and give your 10%-15% discounts on other services such as ultra sound, blood work, and limited surgeries. Read Less

This must be the most insensitive vet office in all of Oregon!!!!!!  We have been going to this location for more than 12 years with 3 dogs and 3 cats- all of which were enrolled in their Wellness insurance program. We made the mistake of assuming this meant they would "know us- and treat us with familiarity" Instead they appear to be too busy to follow up with us when our beloved 3 year old dog suddenly passed away. Due to this being an emergency we went to a 24 hour vet the hotline recommended- and they treated us kindly. They followed- up with a sympathy card and called to see if we were OK. HOWEVER, I have left 4 messages and physically went into the Banefield office to try and talk to one of the doctors hoping they could shed some light on what might have happened- to date, i have not received a single phone call- 5 messages; 2 weeks have passed- and good for them, they are too busy to take the 5 minutes to console a long time client and possibly provide some understanding of Why................... Read Less

I'm glad I can lend a good review since there have been some poor reviews here. I have had nothing but truly positive experiences here. The staff is always friendly. They are also organized, which at other Banfields, I found that to be a huge problem! I highly recommend Dr. Gerritsen, who is both a skillful vet and a caring person. She has helped both my dog and my cat very much! Read Less

Banfield is not a real pet hospital, they have amatuers doctors or vets...its a discount center with basic service.Do not buy there fake health insurance, its only a discount program and covers nothen but rabies...its good for young dogs who are healthy....Real dog insurance include x-rays or digital xrays, your pet must have xrays to see if he/she is sick...if you don't you cannot evaluate the health of a dog/catdo not buy, man up and find a real pet insurance and a real vet and hospital. Read Less

I don't even want to give them a star. This is my first time ever writing a review. I called at 6:30pm right after I got off work and noticed that my pet seemed to be feeling sick. When I called Banfield, they told me to call another Banfield because they close at 7. I called the other one in Tualatin where they rudely told me that they had too many sick pets and couldn't fit me in. I don't understand why they couldn't fit me in to either of the locations. It wasn't as if I was asking them to keep the store open for a stupid pair of shoes I wanted to buy - I just wanted them to check up on my sick pet! I have paid them $33 per month because of the Wellness Plan and I can't even have them check up on my pet. I will definitely not be going to this Banfield EVER or the one near Washington Square or Tualatin and canceling the stupid wellness plan. Don't go here. I will be going to a vet where they actually CARE about my pet and his well-being. I don't even know why they even went into pet care. Read Less

I have been going to this Banfield for 13 plus years! I will only ever leave when Dr R leaves!!! She is the best. She is caring and understanding. She listens to my concerns about my 3 kids and how we all are effecting each other. I am so glad I found Banfield and Dr R. The front staff and techs at this location are also very, very good!! With 3 dogs at varies ages they hear from me a lot and they never seem to get tired of all the calls and questions. All I have to say is WOW!! Read Less

I made this appointment for my dog, Gizmo.  I just moved to Oregon, and we have been happy with Banfield in the past.  I purpose of this visit was for a basic exam and to consult with a vet regarding Gizmo's heartworm preventative and to get a prescription.I did not get to even see a vet after making time in our busy schedule for the appointment we made.  The tech tried to offer us (Gizmo and I) medical advice and sell us one of the medications the facility had in stock.  She disappeared, after I confused her with my questions, saying she was going to look up the answers on "VIN" which basically meant she was going to do an online search while I waited. When the tech returned, with no doctor, it became obvious that there WAS NO INTENTION of having a doctor come into the room, and she proceeded to carry in "in stock" medications even though I made it clear I was there for a prescription.  I am a Physician (MD) and I would be embarrassed if one of my patients was treated like this.  I was at the clinic to consult with a real doctor, not a tech, and I WAS considering signing up for the wellness plan for Gizmo again (He was on Banfiled's plan in CT for his first 2 years).   When I was walking out, I told the receptionist about my unhappiness, and I know a veterinarian overheard our conversation, but she made no attempt to remedy the situation.I don't even understand how a clinic could operate like this.  I've recommended Banfield in the past to colleagues and friends.  I will not make this mistake again. Read Less

HORRIBLE HORRIBLE HORRIBLE! I have never been somewhere that had less caring staff. The last time I came in the vet tech didn't even open my cats kennel or look at them as I watched her fill out all the paperwork: temperature, age, weight, etc.  The staff tried to sell us on their "care plan" that is an intense rip off and then made snide remarks when we choose not to purchase it. I will never go here again. Read Less

After reading the reviews for Banfield I have to say this is not the treatment I have received there.  We take our 20 year old Bugs cat to Dr. Rounsavell.  We have taken her there for two years now after moving down from Seattle where I took her to a very high end Cat only hospital.  I have to tell you she is treated much better at this facility and we love our vet.  She is sensitive to Bugs and understands her health and is concerned when something is needed.  She has been very clear with us on her aging process and is always very caring and gentle with her.  The staff have always been very curtious and get me right in usually in the same day.  I cannot speak about other vets but we continue to return to Dr. Rounsavell.  Being raised on a ranch and very familiar with animal care this vet definately is worth asking for.  We have not tried others in the facility as we are very happy with this one.  Working in health care for 20 years sometimes doctors, dentists and vets just dont hit it off with patients but to put a mark against all the good ones within a facility is not a fair assessment. Read Less

I have taken my cats to Banfield for years and have been very satisfied with their professionalism, genuine care for my pets and the cost. Recently a friend?s cat needed an operation on its tail after an injury, and was surprised to see some poor reviews regarding prices. He called several other vets in the area and found that Banfield was 2-6 times less expensive than the 6 other vets he contacted. I would recommend this veterinarian to anyone. Read Less

Piss Poor, no joke. Do not go here, I could spend an hour recounting my utter frustration and complete dissapointment but I will spare you those details and just spare your pet by telling you to never call or go to this establishment!!!! Read Less

Please, Please, Please do not EVER consider taking a loved pet to this horrible place. I don't think I can even form words to relay the horrible care our pet received and even worse, the terrible treatment we received at this national veterinary chain. Our cat was extremely ill. He had a urinary blockage (actually he had three blockages in less than 5 months.) We took him to this clinic because it was the closet to our home the first time he blocked, and continued taking him there for the next two blockages. We were told the first time that he could very possibly block again and that there is no cure and no way of knowing if/when it will happen. The second time he blocked was much more serious and he had to be cleared out because of crystals in his urine. This was a $700 procedure that occurred just before the start of the Arctic Blast 2008, so they forced us to move him to a veterinary clinic in tualatin so he could be watched. No problem. That was another $250. The vet at the other clinic told us that this is the leading cause of euthanasia in young male cats, that it will happen again and that he could live with the disorder but that it would be financially costly and not a great life for Leo. We discussed the situation and as much as we loved our cat, we knew that if he blocked again, the best thing to do for him would be to let him go. On President's Day, Leo was convulsing and my husband rolled him over and found crystals coming out of his urethra. We knew at that point that this would be Leo's last day. We both started tearing up in our home and snuggling him before taking him to Banfield. By the time we got there, I was crying, and the receptionist took Leo back to the vet/nurse while we waited in the main room. Then we went into one of the exam rooms and waited for the doctor. I was clearly upset, trying to contain myself but obviously hurting as the doctor explained our options to us. Which were either surgery, or euthanasia. He was very CLEARLY uncomfortable with the human emotion that I was unable to choke back. We asked him for a breakdown of the cost of surgery and he stepped out. Then a dark-haired nurse stepped into the room about 10 minutes later. My husband and I had made the decision that regardless of the quote, we felt it was Leo's time to depart. It was an extremely hard decision to make, but one that we had come to as owners and as a family. The nurse went through the various costs, which totaled just over $1700. We told her that we had discussed it and since the cat had blocked three times in such a short period of time that we felt euthanasia was the best option for him. I wish I could portray the attitude that this woman showed us. She said, "Well, then I want you to relinquish rights to this pet because we can fix him." I totally lost it. We had sat there for at least 20 minutes with the doctor and this was never discussed. We had spoken to multiple different clinics and doctors and all we had ever heard was that it was an incurable disorder. She made my husband and I feel so small, like we wanted to lose our cat. She left the room to get the paperwork, and returned with two separate pieces of paper. The first was a relinquish form and the second was a euthanasia form. She told us that the way it works is that they will perform the surgery to "save" the cat and then if we decided that we wanted our cat back, we could pay the bill. Otherwise he would be sent to a woman to find him a good home. At this point, I knew I needed to say something. I was clearly upset (as was my husband.) We had both been crying, we were both VERY hurt by the way she had approached us, I just told her that there were more compassionate ways to handle upset clients and that I thought she should be ashamed at the way she treated us. My husband asked her to leave and asked the doctor to return. This is where the story almost gets unbelievable. The doctor stomps back into the room and asks us why his nurse is upset. We attempt to tell him the story and he clearly isn't listening and is uncomfortable with a confrontation of dissatisfied customers. In the middle of our sentence he raises his voice and says, "Please LEAVE." So I asked him to return our cat. He stomps out, and comes back with Leo wrapped in the towel we brought him in and tosses him right onto the ground. Leo is covered in his own vomit at this point and is bleeding from his urethra where they had tried to get some of the crystals out. I have never seen my husband so upset. Our cat, who was clearly in distress, was just THROWN on the ground, he was vomiting, and coughing (later we found out from a much better vet that he was toxic and the blocked urine was making it's way through his system causing the vomiting.) Leo proceeded to vomit all over the floor, and we cleaned it up and left. We took him to our dog's vet who told us that we were right to want to let Leo go.PLEASE take your pet elsewhere. In memory of Leo. Read Less

Even with their wellness plan you pay more than you would a regular vet. It's the fast food of vet care. I went to a vet clinic down the street and brought all my cats papers from Banfield and they just laughed in amazement and confusion of what they gave my cats and what they billed me for. They were giving my cats dog vaccines ever six months and charging me double for all the vaccines and meds i could get at a regular vet for half that amount. I have discontinued Banfields service for a regular vet that spends time to listen and care for my furry friends rather than charge me double a real vet would cost. Do some research on Banfield, you will come across a lot of bad experiences from other people. If you think they are great they have pulled the wool over your eyes. You get what you pay for. Read Less

dr. williams prescribed my dog medication without looking into his history. it gave him a horrible seizure and was totally avoidable.my dog urinated all over me and not one employee offered me a towel to clean up with so i ended up sitting in the lobby for about 15 minutes with my pants soaked with urine. i have not had bad experiences with other doctors but i cannot bring my dog to a place where a doctor like dr. williams is allowed to practice. Read Less