Amazing staff! Building is very clean, too. Everyone is so nice and welcoming. The process for a new client is quick and easy, plus you can make appointments online. I highly recommend Tigard Animal Hospital for all your pet needs. I have a semi-hyperactive pup and they know just how to care for him. And they spoil him when he's being a good boy :-) Read Less

We bring our dog and cat here for care. At first I was skeptical about signing up for the Paw Plan they offered, but it has saved us a lot of money in the long run, and it encourages us to bring our pets in for preventive care. If we hadn't brought our dog in this week for a routine cleaning, we might have never known he had a fractured molar until it was too late. Dr. Tran did a great job of taking care of our pets, and the office staff did a great job of making sure we could bring in both of our pets on the same day. I feel confident bringing my sixteen year old cat and my dog to Tigard Animal Hospital. Read Less

I appreciate this animal hospital so much. I actually just brought my French Bulldog home from surgery from there today. As always their bedside manner was truly tender and they are always very patient with my questions and concerns. I highly recommend them. Read Less

Good vet for my experience and importantly they're always responsive and send me quotes and receipts via email. Makes it much easier to track. Quite a few jew faces I've seen but otherwise the place is great. Read Less

TAH is truly an excellent animal hospital. It's well run, from the top down. Importantly, management has excellent ethics, which is reflected in the care my animals receive from all the staff at your hospital. Thank you so much for the care, kindness, and understanding that you've extended to us. I'd also like to add that your policy of helping animal rescues deliver care to animals in need is MOST appreciated. Read Less

We've been using Tigard animal hospital for about a year. We have been very satisfied with the staff , doctors and especially Todd at the front desk he is been very helpful. We will continue using them because they are very helpful, friendly and professional.Thank you for your help, Bill Read Less

Unprofessional vet says she fondled my dogs balls and penis! After giving this vet another chance, they showed me again today that all they care about is how much money they can get from you. Their vet, Jill DeSau, is on such a power trip she refused to discuss an end of life plan for my older dog. She is CRAZY enough to chase me and my children out to the reception after I refused to continue the appointment. While in the reception area she had the nerve to say an exam was done because she "fondled my dogs balls and penis". She said this in front of my children, what kind of person says that when talking about an exam? She informed me my opinions and wishes for my pets don't matter and that I was required to do what THEY wanted. STAY AWAY from this vet, its all about selling their Paw plan and overpriced medications. UPDATE: These people sent my account straight to a collection agency. Never once received a bill for her lame excuse of "services". Please stay away from this place! Read Less

After giving this vet another chance, they showed me again today that all they care about is how much money they can get from you.Their vet, Jill DeSau, is on such a power trip she refused to discuss an end of life plan for my older dog. She is crazy enough to chase me and my children out to the reception after I refused to continue the appointment. While in the reception area she had the nerve to say an exam was done because she "fondled my dogs balls and penis". She said this in front of my children. She informed me my opinions and wishes for my pets don't matter and that I was required to do what THEY wanted. STAY AWAY from this vet, its all about selling their Paw plan and overpriced medications. Read Less

I have had nothing but great experiences at this animal hospital. They take such good care of me and cats every time! They have a separate cat door to keep the stress level down and they offer spa towels which are dipped in calming pheromones to place over my cat carrier to keep the environment "fear-free". There is a separate room for cats that doesn't smell like dogs and is on the other side of the hallway from the noise of other patients being seen. Obviously the owners love cats! The receptionists and nurses are so gentle and are always smiling and the doctor has always gone above and beyond to make sure we get the best care, even on a budget. Five stars and extra purrs from me and my cat family! Read Less

I took my puppy here today and was so impressed with the level of service. Everyone here was super friendly and you can tell how much they all love animals. So happy this is place we decided to take our new puppy for her treatments! Read Less

This Vet's priority is making money off you - not what's best for your pet. DO NOT RISK YOUR PET'S LIFE HERE. I was new to the area and took my dog here despite all of the bad reviews because they were open on Saturday and my dog needed to be seen immediately. After an exam the Vet convinced me that her problems could be cured by changing medications: she was on 3 medications at the time and they wanted to change some of those and add her to 3 more. In addition, they wanted to do more tests and blood work to confirm their prognosis. When the vet tech brought me the medications they had given me a 3+ month dose of the medications. I questioned the quantity because we weren€t sure if they would even work. They told me that if there was a problem with the medications they would €take care of it€. I paid my 500$ bill and left hopeful that this medication would help her get better. Later that night they called and said the blood work came back OK which reassured me that her issues would be resolved by the new meds. Over the next few days she didn€t get better or drastically worse. I called asking for the vet that saw me and they said that she was off for the rest of the week and there was no way I could leave her a message (they could leave a note for her). I asked to talk to another Vet and they said no one else was available and that I should call back another time. The following morning my dog took a serious turn for the worse so I took her to another vet where we battled organ failure for a day or so before we put her down. I don€t know if it was the new medications that caused the issues but that€s not the point of this review: I can give them the benefit of the doubt on their treatment because I understand that this kind of care is far from perfect. The reason I€m taking the time to write this review is the lack of compassion from nearly everyone I talked to after she had died. We talked to several people at this place before anyone even thought to give condolences or ask what happened. They didn't even want to begin to have the conversation about how this could have happened. I asked to give the medication back and they said I could donate it to them but they couldn€t refund back the cost of the medication, exam, or tests. I talked to the vet in charge and she came down hard on the business side like you would expect when dealing with a car dealership or broker...not a vet. The lack of compassion from everyone we€ve dealt with at Tigard Animal Hospital was disgusting. It€s 100% clear that this place is about making money first. Stay far away, if it€s an emergency or the weekend and your regular vet is closed don€t do what I did and ignore all of the horror stories on yelp. Go somewhere else. Read Less

We have been using this animal hospital for years as a rescue. Recently I am not sure what changed, but they became EXTREMELY EXPENSIVE!!! We received a $7000 (seven THOUSAND dollar) estimate for a dental (that we got done for $245 elsewhere). When I voiced my concern over the price gouging I was contacted via email and told that they will reconsider giving us a rescue discount on some of our dogs and/or end our relationship. Needles to say I ended the 4 year long relationship today. I am appalled that they would treat their faithful clients in such manner. They have no idea how to receive constructive criticism and act as victims when they clearly try to price gouge for services and suggest everything from bloodwork, MRI, to Ultrasounds for simple stomach upset or cough. We spent over a $1000 for medications and treatments to finally receive medicine requested in the first place. Our dog was put on everything from Cushings medication to steroids, (when she doesn't have Cushings) and when she got sick to her stomach from the steroids she didn't need, they said it must be an ulcer and most likely needs to get an ultrasound. I refused the treatment and now the dog is finally feeling better after being poisoned by all the medications she didn't need. Was I concerned? Shocked at $7000 estimate? Upset? Absolutely, however I remained professional when voicing my dissatisfaction and concern. Don't ever voice your concerns or dissatisfaction, or it will be met with accusations and threats and you will be OUT THE DOOR!Read Less

Do yourself and your pets a favor and go meet the doctors at Tigard Animal Hospital! They consider the whole pet when I being my furry kids in, they don't just give a shot and collect my money. It's really nice knowing my business is appreciated and they staff wants to get to know me and my pets. They work with a lot of rescue organizations too, which means a lot to me and shows me that they care about way more than just making money. Some people just know their purpose, and the whole team at Tigard Animal Hospital knows their purpose is to help animals. The folks a Tigard Animal Hospital have shown me that is who they truly are. Count me in as a client for life :) Read Less

To describe inclusive and well trained customer service at it's highest levels would be to simply sit and watch this crew in action. Highly trained in animal trauma their staff will, without blinking an eye work through customer's traumatic, confused, and saddened human psychology at the same time while processing unique health matters and or flat out emergencies. Scheduled and non scheduled emergencies come in by the scads every hour due to their incredible reputation. The staff don't really sit. They whizz or jog. Every staff member cross trained as they weave through multi-tasking intake, phones, patients, animal transport, rooms, ICU, doctors, techs, you name it. My 12 year old Brittany Spaniel 'Hope' has had the same doctor for three years. This doctor/animal surgeon has saved her life in emergency situations twice now. Both situations were complex, confusing in the nature of the cause, most likely something ingested on a hiking trail which caused a massive bleed. Imagine doing hours worth of diagnostics and you have 10 minutes. That's it. 10 minutes. Because we animal lovers and owners see our pets as family, the intense pressure of the situation is no different than say the ICU at St. VIncent Hospital. I think if you are considering what professional group to entrust your family member to, you will taken into very capable hands on every level. Read Less

Zero(I had to put one star).....I had been taking my dog/cat for care here and no complaints, I had heard all the comments by others saying how Tigard Animal Hospital up-sells and is expensive, but the staff were very nice and helpful and I had not had any concerns. Then took my little chihuahua in for pain in her back because she jumped off the bed accidentally. Now I have taken my pets to some of the best vets on the west coast in Southern California and have experience and knowledge in the different modalities available like, acupuncture, cold laser, chiropractic and rehabilitation. When I brought my chihuahua in I knew the problem and was expecting some pain meds, and I would do in-home therapies I knew, but Dr. Lawler said she knew veterinary chiropractic and she could adjust her....now mind you I have seen this done and vets use what they call "activators" which are like soft little taps on the affected areas with an instrument specifically designed for this.....so when she picked up my dog I thought she was assessing her , but before I could say stop, she pushed my dog to her chest, with a chest to chest position, which scared the heck out of my dog and squeezed her , which caused my little one to scream in pain because it caused her knee to pull out, injuring her patella(they have very small knees/patellas)! Now she already had one bad knee from a slip, and I had it treated and so I knew what happened. THIS IS NOT HOW YOUR ADJUST DOGS, ESPECIALLY SMALL DOGS AND THIS MANEUVER OR WHAT EVER SHE THOUGHT SHE WAS DOING INJURED MY DOG! So I called around and got in touch with my old vet in So Cal, and they said they had never heard of such a procedure to push the dog to the vets chest, this would certainly make the dog scared and that would not help nor was this recommended. I contacted them to complain, and got no where, asking for credentials and licensee to perform chiropractic, nothing to verify any education. I also asked how they could help, and short of surgery, there was nothing, like they did not know how to handle this or other options to care for my dog? Now mind you, my daughter works for 2 of the most respected emergency/specialty vets out of state, so she instructed me to ask certain questions and she got information as well on the supposed "adjustment", Dr. Lawler tried, which no vet had ever heard of. So I went to the vet board here in Oregon and all they could get was the clinics director Dr. Genova (who was no help) telling them that she did have some training in Texas?, but no details on how or where she got her training or credentials. I cannot tell you how irresponsible it is to practice a procedure you are not fully trained hands-on, certified, and licensed in (never saw or was presented with any certification or verification when I requested it), with no verification available upon request. I trusted this establishment, and it seems that that the health of my poor little dog is not important to them, especially with her whole life ahead of her, especially in regard to her mobility and I take really, really good care of my animals like family and spare no expense. I have since gone to another vet who is absolutely wonderful and I am treating her knee(s) and she is doing really well; with common treatment/modalities that Tigard Animal Hospital could not provide. I have nothing good to say about Tigard Animal Hospital. If the vets are practicing veterinary care this way on something like this, I could not imagine trusting any vet that performs like this with more serious or invasive surgeries that could have more dire consequences...like death! ZERO ON TRUST. FYI: this was a few years back and just wanted people to know, I am glad this review site is available, did not know. Read Less

brought my beagle in last week to have a cyst looked at on her foot. was initially told by doctor that it was solid and would need to be surgically removed. I asked her put a needle in it to remove some cells to check if it may be cancerous. Moments later she came back in with my dog and said she was able to drain it after all. I then asked for her to give me an estimate to get her teeth cleaned. She briefly looked in her mouth and said they were all bad and then gave me a detailed estimate of how many extractions would be necessary. She listed 33 teeth which blew me away! On top of that the estimate was for $2400!!! She then said if they start fallen out while I'm cleaning them, I'm gonna charge ya! I walked out of there feeling very upset and was shocked by her insensitive attitude so I texted a friend who gave me a number to her Vet to get a second opinion. I took my beagle in yesterday, the doctor examined her and told me realistically it appeared she would need to extract around five teeth and if any were already loose prior to cleaning she wouldn't charge me. She was very professional, comforting and kind and provided an estimate between $500 to $600. I agreed to their terms and they did the work the same day. My beagle ended losing 13 teeth which most were pretty bad but it sure wasn't the 33 TAH listed on their estimate! My total cost was $620! Tigard hospital was going to charge me 4 x more for the exact same work! I will not be bringing any of my pets back to THA. They have lost a loyal customer. Makes me wonder how many other customers were overcharged like this?Read Less

We'd been bringing our boxer here for care for the last few years and always had a positive experience. The vet techs are very professional and compassionate. A couple of weeks ago we had to bring our boy in to be put down, quality of life was getting bad due to old age, and they made the experience comfortable in light of our sadness. The vet came out to our car so we didnt have to bring him inside and was very sympathetic through the whole process. We will forever bring our pets to this clinic. Read Less

I have brought my JRT Gadget to Tigard Animal Hospital for years. Usually, we see Dr. Lawler, but have seen other veterinarians at this office when she is unavailable. It's great to get my furry kid seen when we need to, even during times that his usual dog doctor is not available. A+ for convenience! Aside from convenience, I would like to say that it is incredibly apparent how much this group loves their patients. They are very conscientious about what my pup needs (lose that last pound!), and are honest about what he doesn't actually need (he already has perfect teeth). I love that I can have a collegial conversation with his veterinarian, rather than being spoken down to, as has happened at other vet offices. I have now registered my cousin's dog with TAH (she has several health issues, and she's a lovable brat). I know I can trust them with her! Looking forward to several more healthy, happy dog years with both these pups at TAH. Read Less

Don’t trust member of your family with these folks. I took my puppy to be spayed and following day after the procedure we noticed blood in her urine. We thought it might be related to the procedure so we took her back be checked out. The vet says she has urinary tract infection (UTI) and is no way related to spaying. Did little research and apparently UTI can occur after spaying procedure. Not sure why vet lied. DON’T TRUST THESE PEOPLE. they are not even worth one star!!!! Read Less

Disappointed is the best word I can use to describe my last visit – I brought my 3rd animal into the clinic to get her de-worm and spay. When I called for prices, I was advised that there would be a charge of $14.50 should she have fleas. I have 4 cats – all indoors, never outside – I was confident that the flea charge wouldn’t be applicable in my case. When I arrived to pick her up, I was told she had fleas and they had charged me. I asked the receptionist about it – what it was they found to warrant charging me cause I’ve had her for over 2 months inside with all my other cats and NOT ONE FLEA has been spotted on her or on any of my other cats. The receptionist told me she’d go speak with the vet tech to find out. She returns a few moments later with a flea comb and shows me what is a live flea along with some dander – says she just brushed this off my animal. At this point, I was frustrated because spotting a live flea on an animal that is sharing space with other animals in a vet clinic isn’t indicative of a flea problem – unless the facility has a flea problem. Plus – 100% confident that I didn’t have fleas in my personal animals – when I told this to the receptionist she suggested I treat my other animals and possibly fumigate my house. I’ve been a pet owner all my life. I’ve had flea problems. We don’t have fleas in our home or on our animals. I bathed the cat as soon as we returned home and amazingly I couldn’t find one flea or any debris on her to indicate she had fleas. To this day – almost a week later, there has been no issue. I have no idea where the receptionist got the flea she showed me – unfortunately I was so upset that I didn’t demand to see her go and comb the cat myself – but I also wasn’t informed that was what she was going to do. While it was $14.50 - and not the end of the world – it’s a less than customer friendly approach to handling. What would have been more appropriate is for the receptionist to take me back with her to show me the combing of my pet and/or to bring a vet tech up front to speak to me. Unfortunately, this will be the last straw for me – I won’t be returning- I’ve spent a lot of money in your facility and I love Dr. Phelps – but with this treatment, I’ve decided I need to find a more forthcoming and honest veterinary clinic to take my service to. Read Less

VERY BAD place to take your pets. Too much UPSELLING -- read the past reviews. I own a several businesses and I teach sales -- this is USED CAR SALES poorly done.......Unfriendly staff. Wow -- can't imagine how they are still in business with the staff that pretends to work there.Unknowledgeable very young vet. After this experience - I would have to question credentials (again - read the past reviews on incompetency). I was charged for 7 very expensive pills for my dog and given only 5 pills. The quality control here is sub-standard or nonexistent. When I complained about the wrong amount on the pills - they treated me as if I was wrong and said they felt "sorry" for my dog. REALLY?? When you leave a place of business - you should leave happy and satisfied ----- I left wanting to write a review.......... Read Less

for years. They have all lived very healthy lives. A bit more but you also get more. They make sure your pet gets what they need and they don't cut corners. Having doubts about the dead bunny being true. Just doesn't sound like them. Read Less

A good vet is hard to find. Tigard animal hospital is a great vet. Their prices are extremely reasonable, the staff is very nice (to both people and animals), and you don't spend hours in the waiting room. Even for small services you can drop your pet off and come back later in the day for no extra charge. Next day appointments for spay/neuter and they always charge the OSNF price. I will continue to take my pets and recommend them. For those who complain about the up selling, what place doesn't do that? The difference here over Companion or Banfield is that they save the guilt trip if you turn down an extra service. Very understanding. Read Less

They may charge smaller fees but they do a hard sell on upgrades and unnecessary products. When I went to pick my dog up, they also charged more than the quote. They told me there was something wrong his blood work, that they had to do additional test, and administer additional fluids, which they charged for. T Hey said his blood work was not right, and I had to put him on special food, which they conveniently set aside for me to join their monthly must have dog food sales plan. None of this was accurate. Eight years later, my dog is healthy, happy, has fine blood work, gets his teeth cleaned yearly (elsewhere), and has never had to go on any special food. Subsequent to this, I had other doctors look at those blood work results, and they all told me the numbers were as they were because the dog had been fasting in prep for the dental cleaning, not because anything was wrong with him. This hospital had the nerve to call me a month after I was there to try to scare me into buying their food. Big rip-off. They prey on people's fears and desire to do everything for their dog's health. Don't fall for it. Read Less

They have a drop-off/pick-up program for surgeries, which is so convenient for people that have to work during the day. All of their services are very reasonably priced, and they are one of three vets on the West side that accept the Oregon Spay/Neuter coupon. I got my little guy neutered for $49.00! Read Less

The front desk girls were friendly, kind and very easy to talk to. I called a few times to check on my dog and they happily helped me. It was easy and I felt very comfortable leaving my dog there for the surgery. I highly recommend this place. Thank you Read Less

If you go to the Oregon Humane Society website you can get a coupon to get your pet spayed or neutered I was nervous at first because you always think you get what you pay for. But Tigard Animal Hospital is great!! Read Less

To the Manager of Tigard Animal Hospital,I am contacting you about a bill that was sent to me 9 months after services. I was told there was an issue with my card be charged.My dog Ginger had some wounds on her feet. I was told to try soaking her feet in a solution to remove them. When this did not work I was told you would need to Biopsy the wart like bumps. I called in and was given a cost for treatment. Although we were not prepared at the time for such an amount, we agreed (my husband and I) to seek the treatment. I drove from my home in Hillsboro to your facility in Tigard because I always liked the previous experiences with Tigard Animal Hospital. Most clinics are out to take your money over caring for your animals. I thought your facility was different however after this experience I will no longer bring any of my animals and I have reported this incident as well as notified every comment page I could find a listing for your site.You see after making the early trip to drop her off before work, I received a call at work telling me it would be more money. Imagine my surprise…you told me one price, wait till you have my animal, make me think it is cancerous and then say you want more money. I love my dog, so I want the biopsy done. We make an arrangement to pay the agreed upon price and a later payment for the balance. I am abhorred that your customer service is to NOT honor your own mistake but take advantage of your customers love for their animal.The worst part, is when my husband picked Ginger up from your facility she was bleeding all over your floor. Apparently the additional cost does NOT include proper bandage on an open wound. There was nothing placed on her paws. Her bleeding paws were bare!! In a place where other sick animals walk in and out, my dog is bleeding all over. When your staff came out to clean up she commented “wow this floor is filthy”….of course not realizing clients overheard her!! Imagine my surprise after all this, when, about four months after the biopsy the same ‘warts’ appeared. I researched and found that some benefited from puppy immune booster supplements. Sure enough, the warts disappeared and have not come back.You will get sent your outstanding bill of $54.31 on January 13th. My prayers are that others are not duped by you and that you gain some compassion when dealing with customers who love their animals. I understand mistakes are made, but I also know how ill will it is to lose customers over such a small amount!! Also, clean your floors!!Connie Read Less

To the Manager of Tigard Animal Hospital, I am contacting you about a bill that was sent to me 9 months after services. I was told there was an issue with my card be charged. My dog Ginger had some wounds on her feet. I was told to try soaking her feet in a solution to remove them. When this did not work I was told you would need to Biopsy the wart like bumps. I called in and was given a cost for treatment. Although we were not prepared at the time for such an amount, we agreed (my husband and I) to seek the treatment. I drove from my home in Hillsboro to your facility in Tigard because I always liked the previous experiences with Tigard Animal Hospital. Most clinics are out to take your money over caring for your animals. I thought your facility was different however after this experience I will no longer bring any of my animals and I have reported this incident as well as notified every comment page I could find a listing for your site. You see after making the early trip to drop her off before work, I received a call at work telling me it would be more money. Imagine my surprise…you told me one price, wait till you have my animal, make me think it is cancerous and then say you want more money. I love my dog, so I want the biopsy done. We make an arrangement to pay the agreed upon price and a later payment for the balance. I am abhorred that your customer service is to NOT honor your own mistake but take advantage of your customers love for their animal. The worst part, is when my husband picked Ginger up from your facility she was bleeding all over your floor. Apparently the additional cost does NOT include proper bandage on an open wound. There was nothing placed on her paws. Her bleeding paws were bare!! In a place where other sick animals walk in and out, my dog is bleeding all over. When your staff came out to clean up she commented “wow this floor is filthy”….of course not realizing clients overheard her!! Imagine my surprise after all this, when, about four months after the biopsy the same ‘warts’ appeared. I researched and found that some benefited from puppy immune booster supplements. Sure enough, the warts disappeared and have not come back. You will get sent your outstanding bill of $54.31 on January 13th. My prayers are that others are not duped by you and that you gain some compassion when dealing with customers who love their animals. I understand mistakes are made, but I also know how ill will it is to lose customers over such a small amount!! Also, clean your floors!! Connie Read Less

My dogs are more important to me than anything else in my life. I fully entrust their care to Dr. Genova. The staff remembers me every time I call the clinic. I've never felt like just another customer. Read Less

I have had nothing but wonderful service and quality care at this vet! I've had several dogs and cats over the years, and have had lots of experience with good and bad vets. These people are definitely the best. Read Less

I have brougt several pets to this clinic over the years. I read the previous poster's claims of misquoted prices and I don't understand how that could have happend. They always go over estamates. During times when my money was tight, they worked with me to give my pets the best care possible within my budget. The office staff are so friendly and the Vets and their assistants are knowledgable and gentle with my animals. I have recommended this clinic to several people who are also satisfied with their service and I will continue to recommend. Read Less