Horrible. HORRIBLE PLACE. My friend recommended this place to me so we brought our cat in because he was panting and looking like he was in distress. The vet told my husband that the only option would be to put the cat down because he had a injury and a pus sack in his side, she half drained it and was ready to kill my cat. My husband brought our baby home and we cried and cried and said our goodbyes. But the next day we talked and got a opinion from Lewis dove and they said this wasn’t life threatening, so we paid ANOTHER $250 to this same vet to actually clear out the pus and we had to basically talk her into letting us have antibiotics that she said was a “waste of $” and our “cat would just die anyways” 4 days on the antibiotics and our cat was almost back to normal after we finished the meds we’ve had no problems since. Go anywhere else but here, they were unprofessional, lazy, and completely unsympathetic or understanding of our feelings. We haven’t been back or let the lady know OUR CAT IS ALIVE AND WELL. Glad we didn’t listen to her or our cat would be dead today. BTW he’s less than a year old, and cats get injuries like this all the time and it’s a simple but can be costly fix. I told this vet woman that $ wasn’t an issue and she still didn’t want to go through with treatment. I’d give zero stars if I could: Don’t go here. They are supposed to be helping animals not killing babies cause of their own ego. Read Less

Awesome vet. Have tried to switch before, because they are a little pricier than some others in the area, but they are by far the most friendly, caring, knowledgeable, and attuned staff of techs and vets I've ever met (and I grew up in bougie West Linn). I can't switch to save a little bit of money knowing my pups could be getting better care down the road at Paws & Claws. And I'm a thrift store girl, bin digging, only buy on sale type. That's how good Paws & Claws takes care of my pup. Read Less

Quality Care and Compassion from the entire staff. It’s not easy to find a rabbit savvy vet, but fortunately we found Dr. Monica Pollock at Paws and Claws Pet Medical Center. We’ve been coming to Paws and Claws Pet Medical Center for over 20 years. Until the recent passing of our almost 9-year-old bunny from old age, and although we had moved an hour away, we still came to Paws and Claws Pet Medical Center. Wouldn’t trust our FurBabies with anyone else. Thank you Paws and Claws. Read Less

Great people, great location, great service. Always trusted our family's pets here. Very important to have peace of mind knowing our little critters are being taken care of so well. And this place does just that 100%.Sad to have moved across the country and had to leave this place. I think the pups even miss the staff because no where else we've tried since moving compares. Read Less

I was working as a kennel attendant for P&C for a little under 3 months. I walked out of that job in the middle of my shift because the one of the assistants (I will not name her. But she does still work there, hence my review) was being very rough with a clients dog. That poor lab was already nervous to be there, and secondly, he had a small injury to take care of! There is no excuse for yelling and cursing at the animal, jerking him around like a rag doll, and dragging him by the skin on his neck and back. As an employee of a veterinary clinic, you are supposed to provide world class care for the animals that come through those doors. Treating them as if they were your own pets should come easily! But all this assistant ever did was complain about how much she hates her job and mistreat such a sweet dog. As a former employee and former client, I do not recommend them. Read Less

I have been to a lot of vets in the past, and this is by far the best one I have ever been to. I have had three pets to take here over the past 10 years, two of which I've had to say goodbye to, and paws n claws was with me every step with real compassion and love of animals. Every doctor and tech has been great, but Dr Pollock has really won me and my pets over. You can tell that she very truly cares about your pets and takes as much time as I've ever needed to examine or discuss my pets with me. I don't know how much other vets are charging these days so you may be able to call around and get a cheaper price, but remember that with most things you get what you pay for, and for me, my pets are family so I would never be cheap for them. Thank you paws n claws staff for your great service and care! Read Less

The entire staff is attentive and helpful. My puppy Ava gets treated like a princess every time i bring her in. She loves going to the Vet now. I am extremely picky with my puppy, she is like my kid and even goes to work with me everyday. It brings a lot of comfort to me to know she is being well taken care of. I would highly recommend Paws and Claws to anyone. Read Less

I would like to thank the staff of Paws & Claws for their sensitivity during our recent experience of having to put our dog Moose down. From Dr. Huntsinger to the vet tech and front desk staff, they were all professional and caring to our needs during this difficult time. Thanks again...... Read Less

I have never felt the need to leave a review for anywhere before, so you know these people messed up. I made an appointment over a week ago for my rabbit to see a specialist. She injured her eye and saw a vet at Dove Lewis, but they referred me to Paws n Claws because they were not trained in rabbits. There was a long wait for the rabbit specialist and a few days after making my appointment, they told me I should try to see a vet at Avian because of the wait. Avian was closed the week they told me to go in, so I figured I should just keep my appointment at Paws n Claws. The day before my appointment, they called to tell me I had to go see someone else because the rabbit vet said I needed a better specialist and canceled my appointment. I waited over a week and they just decided to tell me she wasn't qualified to see my rabbit. In the message they had left me before, they never mentioned I should try seeing someone else because of the vets capabilities. They told me to try somewhere else because of the wait and since the other vet was closed, I waited the week to go to Paws n Claws. Now I have to wait another week until I can get in to see the specialist at Avian. My rabbit has been in pain all this time and now has to be in pain for even longer. I should have known not to trust them. 7 years ago, I took my previous rabbit to see them and she died due to complications during her surgery. Completely their fault. Do not trust your rabbits with these people. They clearly don't care about the well being of your pets. Go to Avian instead. Read Less

I have taken both my dog and cat to Paws and Claws for routine care and surgery. Dr. Huntsinger and Dr. Pollock, as well as the staff, have gone out of their way to make sure my animals receive the best care. Dr. Pollock even called me several times just to check up on my cat and see how she was doing. They truly care about each individual animal and they do not try to convince you to do unnecessary tests or treatments like other veterinarians do. Read Less

Thank you Paws & Claws! Dr. Huntsinger and staff really helped me and showed me support as I had to staff goodbye to my sweet cat Cheech. It was a very tough night for me and I couldn't have done it without them being so loving. Read Less

HORRIBLE LAZY VETs! The other reviews are right... I switched vets after experiencing this one a few times. Our pug went blind and had other issues. She told us she doesn't know why he is blind and his eye seems fine after looking at it. Then did tests costing hundreds to tell us oh I don't know. She also didn't comment on his overweight or show any interest in caring or solving problems just "I don't know he seems fine" Moron. Read Less

Nice people but they always tell you that a prescription is all ready to pick up,  but when you get there you still have to wait 20 minutes because the prescription wasn't ready at all.  If they could fix that annoyance they would be really great Read Less

Be going there for 5 years with our 3 large dogs and today was the worst experience I've ever had with a vet. We called,made appt was assured they could handel all three. Showed up on time, waited 45min, vet a no show,no communication other thantold they had afew walk in emergencies, a phone call would of been nice. The place was dirty,unorganized, we left. Somethings changed there, stay away. Too bad use to be a good professional vet. On to another. Read Less

I have been taking my pets to Paws and Claws for around 20 years now & I have always received excellent care. The staff is thorough, caring, competent, & compassionate. Thank you for all that you have done for me & my fur babies over the years.Read Less

The doctors and staff here are amazing. They deeply care about your furry or feathered best friend, following up with after-visit calls just to make sure everything is ok. They are like a trusted PCP for your pets. They are compassionate, and truly love animals, and it shows in everything they do. I won't take my furry family members anywhere else. Read Less

On a drive through Corbett today we found an abandoned puppy running down the road; we cautiously approached him only to find that he was desperate for love and attention. His skin was in terrible condition - he was almost hairless, and he was skinnier than could be. We invited him into the car and took him to the closest vet we could find: Paws and Claws. I'd like to say we were greeted with open arms by animal lovers eager to help...nope. Everyone seemed incredibly bored and indifferent to the situation. Thank you, Paws and Claws, for scanning his microchip and contacting his owner; thank you for lending us a leash; thank you for helping us figure out what's probably causing his skin condition. But after determining that his terrible health was probably due to maltreatment, I thought it was pretty inappropriate that you told us to take the dog back to his owner. The right thing to do was take him to the Multnomah County animal shelter (only 7 minutes away! - something we had to discover ourselves) and let them make the decision, which we did. The shelter decided not only to NOT return the dog to the owner, they also immediately started medical treatment. I know it's too much to expect Paws and Claws to have showered this puppy in love, to have given him food, to have offered him medicine (which we were prepared to pay for)...but it's what I would have expected from my regular vet. It would have demonstrated the kind of unbridled love of animals that I look for in a vet. I'm just hoping that the many positive reviews I've found for this vet are a sign that my experience was not the norm! Read Less

As I was planning a cross country drive to New York over the summer, my ferret, Müs,  got very sick. I raised Müs and love him more than I love most people. Being dirt poor, at the time, unemployed, and out in Gresham with no car, I felt hopeless. I thought that this was going to be a death sentence for Müs,  especially since he is quite old. A vet is expensive enough, let alone an exotic vet within the limits of public transportation (without having to carry the poor guy 3-4 hours on the bus). After being turned away from every single veterinary clinic between Gresham and Tigard, I called Paws & Claws in Troutdale (thankfully right next to a bus stop). The doctor was in surgery when I called, but speaking to the receptionists calmed me down a great deal. They gave me detailed instructions on how to rub honey in his gums to spike his blood sugar, to prevent him from getting worse until I could come in. Even though it was a busy day there (5 others there during the time we were) and we had never been there before, they scheduled an appoinment for 2 hours later. We ended up being half an hour late due to the bus being so delayed (thanks, Trimet), and when I called to inform them they were gracious and underatanding, which further calmed my nerves. We saw Dr. Monica Pollack after waiting only a few minutes and filling out some paperwork.I promptly informed her of my financial situation, and that I couldnt afford much more than the visit itself and minimal tests. Though I was already in debt, I was prepared to bite the bullet and take out a credit card for this. I find many vets will do much more than absolutely necessary or subtley try to rip you off, but Dr. Pollack did the exact opposite, keeping me thoroughly informed every step of the way and doing slightly less costly tests, which definitely made a difference overall.Dr. Pollack made an accurate diagnosis, made lifestyle and food recomendations, and called in a perscription to a veterinary conpounder for his medication.Now here's what is so extraordinary about my experience with Paws and Claws: I only went there once. I only paid for one visit + minimal lab work. This was in May, and in July I moved back east. Dr. Pollack and the staff at Paws and Claws called every couple weeks to check on Müs and his progress. I probably had a few too many questions, and ended up calling about once a week up until late June when his condition stabalized. There were several incidents when he had a slight relapse and I called the office, and instead of telling me to come in, knowing that I couldn't afford it and continuing to be sensitive to my situation, I was given detailed instructions and descriptions on how to treat him at home, even including inexpensive items I was able to get at Walgreens.Recently, Müs had a rough patch, and here we are 3,000 miles away, no issues in almost 4 months and the day after I send Dr. Pollack an email, she calls me and talks me through the problem, giving thoughtful recomendations that ultimately saved Müs' life, yet again.The dedication, patience, and genuine compassion of Dr. Pollack and the rest of the staff at Paws and Claws nearly brings me to tears, and truly restores a bit of my faith in humanity.On top of everything else, knowing I couldn't immediately find or afford an exotic vet after moving, Dr. Pollack called in enough medication for Müs to last until December!Dr. Pollack, thank you thank you thank you. I can not express my gratitude enough. I'd give 10 stars if possible, because Paws and Claws really goes above and far, far beyond. Read Less

The veterinarians at this clinic have been amazing. Our little dog was diagnosed with terminal cancer and we made a decision to keep her alive as long as she wasnt suffering. The support and compassion we received from these two veterinarians Christina Huntsinger and Monica Pollock was amazing and so appreciated. We received calls after hours, just checking in supporting us and answering all our questions, we couldnt be happier with this clinic. I also wanted to mention this was the first time visiting both veterinarians, which made it even more amazing. If I ever decide to get another dog, I will absolutely come to this clinic.Read Less

While the level of care at Paws and Claws seems satisfactory, I'm not incredibly happy with my experiences nor with their pricing.The establishment is anchored at the south end of the Skyland Pub and seems to have been added as an afterthought since it's incredibly drafty and echoey inside. The power of the HVAC system combined with the rickety-sounding interior construction creates small vacuums that, when opening or closing any door inside the business will rattle other doors, especially the ones for the exam rooms which has the effect of frightening my poor animal worse than they need to be, thrust in such a scary situation. It seems this space would be better suited to a different kind of business where this type of noise would be more tolerated and tuned out.I am unhappy with how much I am charged for services. Most of that is probably overhead for being in such a prominent complex, at the corner of S Troutdale Road and SE Stark Street. I was quoted an unholy amount for a possible procedure that I was informed my animal sorely needed, and urged to purchase a product to administer to them in the meantime which was priced astronomically higher (nearly double!) than what I found offered from Amazon affiliates. I wonder if this isn't the hot, unnecessary procedure du jour that they're pushing to make rent this month.The doctors and receptionists seem harried, rushed, and come off a bit cold. I've felt talked down to by the doctors unfortunately and was brushed off trying to get information on altering my living spaces for the safety of my animal. I was disappointed by this attitude. I didn't get any sort of suggestions to other sources I could check with to find what I needed to know; I felt like they just wanted me off the phone after being notified of test results. Maybe they were busy, and sure, I understand, but I want my money's worth and if it means spending 10-20 minutes on the phone with me, so be it because that's your job!On the plus side, the vet techs generally have seemed very personable and warm and their aftercare explanations were adequately paced and thorough. They waiting area features a table offering free coffee, many mostly animal-related reading materials, and some toys in the corner for children. Sometimes their resident cat will acknowledge you.For now, I'm looking for a new place that is quieter, more reasonably priced, less rushed, and willing to spend more time with us. Read Less

A new cat, seven years old, came to live with us. She got pneumonia and breathing problems soon after our home became her new home. She was very ill and got worse on Saturday morning. I called Paws and Claws and Dr. Pollock saw our wonderful Madisen who needed attention to improve her breathing problems. I was most impressed with their quick treatment and including me in her care while there so she was not so stressed with another new location in her life. I am thankful for Dr. Pollock and her staff and very pleased with their fine professional expertise and care of our cat. She is doing great now. Read Less

I want to thank Monica Pollock DVM for Taking care of my sick kitty Snowy, whom I loved Very much!! The Staff was Very Compassionate towards my cat and me! Snowy Lived from 2003 to July 3rd, 2012, I Will Always Love and Miss Snowy my Loving Cat! Paws and Claws is a Wonderful Place to take your pets for care! I recommend the very highly! God Bless, Kristi Jorgensen Read Less

We were adopted by a middle aged cat about 5 years ago. We have no history on him before he came to live with us. We took him to paws & claws to get a check up and shots, then to have a bump removed off his side (it his skin) & dental work. Then last winter he got REALLY sick with an URI. We couldn't get him to eat or drink, we were so worried! Dr Pollock was so wonderful! She is amazing with Roswell, and does a great job explaining what is going on, what she is trying to accomplish and what to look for at home. She called multiple times to check on him. He now has high BP and his kidneys are failing, so we have to give him sub-Q fluids. Dr Pollock calls and checks on him and us. And I never feel rushed - she spends as much time with us as WE need! You can just tell how much she loves animals! She is amazing!! The techs and reception staff are great too - they always great Roswell, give him pets and hugs when he gets cling-y, and are great with the stressed out kitty's mom and dad! I would HIGHLY RECOMMEND to anyone! They are slightly more than some chain vets, but the care and ""service"" you get is unmatchable - the extra couple (literally) dollars is worth it!! Read Less

We rescued Ricardo our Chi from the pound. P and C had vetted him extensively for free to make him adoptable. They wrote very honest notes on his health and demeanor. I will always take him there to show my gratitude for the care they donated to him and other abandoned pets in the future. Read Less

Dr. Ken DeRiemer is an outstanding vet who not only encouraged us not to put our cat Bob to sleep when his pelvis was crushed (but not broken) but said the $1000+ surgery might not be necessary if we tended to Bob for a number of weeks (carried him outside and lifted his tail to potty for example) while he convalesced and let time rehabilitate his back end. His tail had to be amputated but that just gave him more character...Oh, and his name was bob BEFORE the amputation...since then I've been careful when I name my pets)). This was 1996 and bob lived another 10 happy healthy years. Read Less

I haven't been to this clinic I was just checking reviews looking for a clinic to take my dogs to. I just wanted to respond to the guys comment about the pug. I think the veterinary clinic did the right thing in taking the dog away from you. It is because of this clinic that your poor dog has a chance at a happy life. They were right to not allow you to have your dog back because you already showed that you didn't really care about the dog in the first place. Shame on you for being a bad pet owner and for not teaching your children responsible pet ownership. Read Less

I am new to the area and decided to take my new kittens to Paws and Claws by a recommendation. I found that everyone here was very easy to talk to and felt that the doctors really cared for my animals. Not to mention that everyone was very considerate of my financial situation! I will definetly be recommending Paws and Claws to my other friends in the area. As for the post about the pug there is no easy way out, what are you going to do when your kid gets sick for three days? Take resposnsibility for the challenges you take on in life. You should be thankful that this clinic saved your animals life! If you can't afford medical treatment for your pets than you shouldn't own a pet. That post just confirmed to me that I will be taking my pets to Paws and Claws for the rest of their lives. Read Less

Recently I entered Paws & Claws looking for information on switching to a different vet (I moved across town and wish to find a closer doctor). The employee's at the front desk answered my questions to the best of their ability, and when they could not, they enlisted the help of one of the tech's from the back! I actually felt like my issues mattered and they took the time to answer them fully, and I was not even a client then! I have since had all 5 of my pets seen there, and would recommend Paws & Claws to any person looking for a refreshing change/approach to your four-legged children! Read Less

I am a client at Paws & Claws and have seen all the doctors there. They are all wonderful and caring. The staff is amazing and always seem to work with my schedule. I recently just had a really sick cat and they went above and beyond for him. Dr. DeRemer stayed late after hours, not something I've found at other clinics. He truly cares. The downside he just bought another clinic in North Portland and is spending alot of time there getting things going. But i will probably go to Peninsula to see him if I can't get in at Paws & Claws. I highly recommend this place. As for the pug review I think this person should be thankful their pet went to such a caring place. If they are going to have a pet then accept the responsibility or don't have pets. I find this post pretty unbelieveable!! Read Less

I would just like to say that Paws and Claws is a wonderful clinic and the staff is so generous and knowledgable, Dr. DeRemer is an amazing doctor and who ever wrote the post about the pug ./...good for the clinic for taking the animal away from you!!!! What in the world makes you think you have the knowledge or decision to euthanize an animal? Where are your credentials? I would be thanking the clinic for saving your so called ""loved family members"" life!!!!!!! flat out you should not have pets. Read Less

My dog loved Dr. DeRemer, (even after he poured 2 bottles of charcoal down him when he ate my prescription strength Ibuprofen out of my purse.) I continued to take my dog to Dr. DeRemer after we moved to downtown Portland, just because of all the positive experiences we had at Paws and Claws. Read Less

I'm sure I might get flagged but just had to vent. I took my pug in to Paws & Claws because she wasn't eating and got very, very sick within three days, we've been going there since she was a puppy, 6 weeks old. We took her in with the intention of putting her down so she wouldn't suffer because it was clear that she was suffering from something and didn't seem like she was going to make it another day. We gave them 130.00 to have her put down, my kids are terribly upset about her being put down and not having her in our family anymore. The vet comes back in and says she's not ready to put her down because it could be something very simple, but wasn't sure what it was. She asked us to give up ownership to her so that she could do what needed to be done without calling us for everything that needed to be done and would be able to purchase her back if she made it through. When they weren't calling us about updates we called them just to find out how she was doing. They then told us that we weren't allowed to call to find out how she was doing because she was no longer ours. They did say that she was very septic and had matter in her stomach and they would try to do surgery. The next phone call we got was the vet calling us on Friday October 10th saying if you want her back you need to pay 5,266.00 by Monday the 13th at noon or else she's going to another family that will not have to pay that money to adopt her, just an adoption fee. My kids and I are extremely upset because she's our family and don't want her going to someone else, we want her back. We're not asking for money because I've seen so many people post things like that to help people get their animals, I'm really just venting because I think it's ridiculous that they won't even offer a payment plan or possibly even write of any of the costs because that's what they will do with the family that will be adopting her. If you ever have a situation like this, please don't go to Paws & Claws. Read Less

I am a former Certified Veterinary Technician who has worked at a variety of Vet clinics and Paws and Claws was the best. When I worked there I saw first hand how caring the owner and staff are. If you are honest with them and let them know your situation they can work with you on the best care for your pet. It is always good to hear from the people behind the scenes, trust me when I say alot of clinics are not so professional when the owner is not around. This has been the only place that I can say I would truly trust my pet with. I now live in North Portland and I may be getting a new puppy soon and it will be worth it to drive all the way to Troutdale. When you choose your pets vet make sure you get recommendations from people you know. Read Less

I phoned the clinic to see when I could schedule my puppy's booster immunizations, and the friendly staff slotted me in that afternoon. Dr. De Remer is friendly, funny, professional and honestly cares about his furry patients and their humans. He gave my puppy her check-up, vaccinations, and started her on a health reigime that will see her through the rest of her life. He made sure I knew what health issues my breed of puppy is likely to encounter in her life, and we even talked about training and housebreaking techniques. His staff in the office were absolutely delightful, and my puppy actually enjoys going for her vet checkup. Read Less

I got very good service from the vet in regard to treating my rodent, although I thought the service was somewhat pricey for pocket pets. They ordered two (very small) quantities of medicine for my rodent to take home that were around $20 each. One of them was packaged in a test tube and instructed me to keep it in the dark. They assured me that there was enough medicine to treat my other rodent as well for mites. Because they put a small quantity in the test tube (removing the meds from original packaging), the medicine was absorbed into the rubber cap. When I informed them of the mistake in packaging, they insisted it was my problem and I would have to purchase another $20 in meds. Read Less

Dr De Remer has been my vet since before the clinic on Stark in Troutdale opened it's doors. He made a house call (!) to check on my sick cat. I find him to be an excellent listener, very friendly and cordial, and willing to answer any question I have. He explains the options for treatment of the problem, and then ""weights"" the choices with probable outcomes. I find his advice and treatment consistently good. Having to put down my very old, sick cat was difficult, but Dr De Remer's kindness and explanations got me through the process. My 2 small dogs just had dental surgery. Both dogs did very well, and are healing perfectly. Stitches for removal of a growth on one dog were clean and dry when I picked them up and healed without infection. I highly recommend Dr De Remer as a caring and experienced vet. Read Less