I purchased a dog at Critter Cabana, which offered a free puppy examination for the dog. Their health guarantee was that if underlying issues were identified on the puppy that would cause a severe fin... Read More
I purchased a dog at Critter Cabana, which offered a free puppy examination for the dog. Their health guarantee was that if underlying issues were identified on the puppy that would cause a severe financial impact later down the road, that the dog could be returned for a full refund, or they'd give half the cost of the dog in a refund if we chose to keep the dog. But it only extended to that first exam.First off, I was in to "see" Dr. Rachel. I spoke with her for about a total of 5 minutes, which was the entire amount of time she spent with the dog examining him, trying to sell me on Sentinel and their puppy package, and talking about getting the dog fixed when he hits 6 months (preferably later).I mentioned I was particularly concerned about possible knee problems and hip problems and asked her to check, and I also mentioned that the puppy was severely itchy everywhere.After about 3 seconds of focus on each knee, she moved on without saying a word, and mentioned that the itchiness was probably due to fleas, but did not check the coat, the skin, or any itchy parts; she just assumed.I was not given an opportunity to ask any questions. My concerns were not taken seriously. As this was my one and only chance at identifying possible unknown health issues and receiving reimbursement from the store in which I bought the dog, I guess I should have been more adamant that that they do their job on this "complimentary vet exam."Sure, the staff was very friendly, but in a friendly we-aren't-making-money-off-of-you-and-we'll-flaunt-it kind of way.1 month later I took my pup to a new vet (Village at Main Veterinary Hospital - Dr. Rachel Cobb) where it was discovered that he'd been living with a skin bacteria that had been making him miserable and could have easily been identified if the other vet had simply looked at his skin. He also has 2 luxating patellas. So now, down the road, my dog is going to cost thousands, and I could have identified this sooner and held the seller responsible had Animal Care Clinic done their job. Read Less