I've been stuck in a Wellness Plan and finally it's over!!! So now I can say what I've been wanting to say for a long time - Banfield of Wilsonville is the worst place to take your pets in my experience - and I've had a lot of experience with veterinarians in my life. The only kind and genuine, truly professional person there was a tech named Ashley who to my dismay no longer works there- she probably finally got wise to the horrible management - Cindy the Manager in particular - and left to find a real veterinarian hospital. Cindy was the most unprofessional, nasty, uncaring person to run anything much less a place where you take your fur babies for help. She should be running a car wash instead. Anyway, beware of this factory - they have no concerns for your actual pet, just the MONEY they can get from you. Read Less

Not at all happy with this pet hospital. When I asked to speak with the manager regarding a 40 minute wait for my appointment to be seen, I ended up with the most unprofessional, uncaring, rude and nasty woman named Cindy who did not show one ounce of empathy for my wasted time.  There used to be a wonderful tech there when I went in named Ashley and since she left (smart cookie - good for her she hopefully found a better place for her talents!), I have had nothing but bad service, ignorant people who could care less about my pet or my time - not even an apology! Either Banfield needs to shut its doors or find a new manager - I'll never take my pets there again! If they were the only vet in town, I still would never go there again. Read Less

In the last weeks I have spent quite a bit of money while doing yearly vaccinations for two of my dogs, 1 still a puppy (which I put on one of their packages. For my 2nd dog they gave him a vaccination, which is a two part vaccination. Now, remember he was just seen and had quite a bit done to him. But, upon making the appointment for the second dose.. They want me to pay the Vet Fee all over again. That adds almost 45.00 dollars to this appointment which will take all of two seconds. He was just seen by the vet. So is this fee really needed??? Now, I am not sure if a package with , Banfield is such a good idea:( Read Less

We were traveling through and needed a vet to get vaccines for our three dogs on short notice. We were able to get a same day appointment which was good. We had to wait maybe 15 minutes which is about average by my experience.  The vet was nice enough and seemed knowledgeable. I did not like that they don't have thermometers for the ears and my dogs really did not like the rectalThermometers.  That should be something relatively easy to replace that would make things better for everyone. Read Less

Time? Don't bother making an appointment - remember your time is not as important as theirs! You schedule an appointment, get there on time and then you wait, and wait, and wait. 30 minutes later, you still waiting. What is it with all of the health care professions (human and animals) that have no regards for appointments? Is my time less important than theirs? Why even bother scheduling a consulting time? If I ran my business like Banfield, I would be out of business.Don't go to these corporate facilities Read Less

I would give negative stars if possible. Horrible customer service. A large red headed guy checked me in and said he would be right with me. I was the only person waiting. They didn't call my name or anything, guess they were to busy notice...the only person waiting while there was one appointment. Read Less

We waited about 10 min to get into the room and no waiting once in there. The tech was good but our vet, Dr Marca, was wonderful and very knowledgeable. She made sure to follow up on some tests after we left. Overall, great staff and great service! Read Less

I was either purposely lied to in order to take advantage of me and charge me/ sell me more.  Or there is a scary lack of education in the staff at this clinic.  I took my cat in for earmites.  Asked if there was an over the counter treatment and was told "no" was then told I had to spend the $60 extra for swab, microscopic exam and could not just treat for ear mites.  I was then told the cheapest treatment option was almost $150 dollars.  While waiting I googled ear mites and discovered an over the counter medicine does exist and was being sold only a few isles away in pet smart.  When I explained I was upset.  I was told "well I didn't know" and that the "vet said she was also unaware" and she seemed surprised when I stated a vet should be aware of all treatment options.  I was told there are not cheaper antibiotics or earmite medicine - and there is.  I thought being such a well known clinic it would be a safe trustable place to take my cats but I have left feeling their goal is not helping your animals but making money :( Read Less

Our vet  Dr. Kernan is very helpful! She has helped us with all of the health issues our dog had when we got her! The only reason i didn't give 5 stars is because of one of the receptionist, Amy. While she is friendly, all of her advice she gave us contradicted what our vet told us, like suggesting grain for our dog when our vet informed us that most dogs have grain allergies, which our  dog has. Though, the other receptionist who has red hair, is super nice and remembers us every time we come in! Read Less

After being treated horribly by the Salem Banfield, this office regained my confidence in their services. Completely different attitude, experience and service than I received from Forrest (the manager) and his employees, at the Lancaster Ave location. Read Less

I have to say, excellent service from all of the banfield employees. And, a special thanks to Dr. Ward. My little guy had to go in for some serious teeth cleaning/ extractions and she did a phenomenal job. When I picked him up, it was as nothing ever happened he was in such good spirits. They made sure to keep an extra close watch on him as he has had prior complications going under anesthesia. Thank you to the team at this particular banfield for making this experience simple and smooth for me and my dog child :)! Read Less

Just signed my pup up for a Optimum Wellness Plan and am already benefiting from it. The staff is super sweet and described all the options for my dog. The office rooms were kept very clean and tidy. While I was there, I got my dogs dental cleaning scheduled ahead of time since it came with my plan and sent home with heart worm medicine that ALSO came with my plan. Great savings, lots of resources and great staff. Check em out!Read Less

Just signed my pup up for a Optimum Wellness Plan and am already benefiting from it. The staff is super sweet and described all the options for my dog. The office rooms were kept very clean and tidy. While I was there, I got my dogs dental cleaning scheduled ahead of time since it came with my plan and sent home with heart worm medicine that ALSO came with my plan. Great savings, lots of resources and great staff. Check em out!Read Less

They go through doctors as often as I change my underwear. The doctors they have know about as much as I do, and sometimes less, which is disappointing because I've never been to vet school. Their most recent doctor was rough with my dog and didn't even introduce herself to me when she walked into the exam room. This doctor sent out the wrong test even after I requested a different one specifically and confirmed with her that that was the one I would be getting. I then had to pay the difference when I brought up their mistake and asked for the correct test to be resent. Very unhappy with my last visit and won't be going back, ever. Read Less

Summary of below: Poorly staffed and what staff they do have is rude and incompetent. I moved to the area in the beginning of the year and needed a new vet for my dog. A coworker mentioned having a good experience with the her Banfield in Hillsboro. So I thought I would try the one here in WIlsonville. From the beginning I didn't have the greatest impression. The staff always seemed too preoccupied to give my dog and I much attention. When I would ask the vet questions I often received "I don't know" as an answer, and that seemed ok to them. There was never an offer to try finding an answer.More recently I took my dog in for her comprehensive exam. When I went to pick her up I was notified that she had an abnormal test result and needed two more tests totally almost $400. The cost wasn't an issue for me, but the information the vet gave me was minimal even when I asked questions.I was told my test results would be back in two days and they would call me as soon as they came in. Well here's where it get's good. It was 2pm of day two and I had not received word from the vet, so I called. I was told that my results were back but I would have to wait for the vet to explain them to me and the vet was currently with a patient but would call me as soon as she was done. Ok, so I waited knowing my results were in and wanting to know what was wrong with my dog. An hour later no phone call, so I called back, the vet is still with a patient and will call me as soon as she is done, again. I received no phone call. (Side note, there was only one vet available each day that week, because the third vet was on vacation. No one to fill in for an entire week? Hm)So when I got off work at 5pm I went to the clinic in person. Again I was told the vet was with a patient and I would have to wait for her to call me. I said I would wait there until she was done. So I was put into an exam room. I didn't have to wait very long for the vet to come in however, she clearly hadn't looked at my dogs results yet and was reading through them while I was there, fine at least I'm finding something out, right? All the results are negative, which is good, except we still don't know what is wrong. But now there is another test to determine whether the original test was picking up a vaccine or an actual disease. What! Why didn't we do this test originally considering we all knew she had this particular vaccine? Well the vet didn't know there was such a test. Do I do the test knowing my dog has had the vaccine and am pretty sure I know what the results will be? Why not just treat her based on the information we already have? Well the test is only $26 and they already have enough of a sample to do the test at the lab, but I still have more questions and want to know why I should do this extra test. By this time however the vet has left me and I'm talking to the tech.The Tech asks me "is she showing any symptoms?" I tell her my dog has no symptoms other than the abnormal test, the tech responds "well that's a symptom". Really lady! So first of all I did say "other than" her test results, and second the test results you found are why I'm here! By the way this gal in particular was rude beyond compare the entire time I was at the vet's office. She was not able to answer my questions so she puts me back in the room to talk to the vet and let me know the vet was informed and is on her way in to talk to me.I waited about 10 minutes before the vet walked by the room noticed I was there, came in and asked me if I had more question. Oh boy. I couldn't help myself. I laughed and told her yes I did. I don't think she appreciated my laughing, but at this point I am taken aback by the way they are treating their clients.I go back and forth with the vet trying to figure out why I needed this test and why we couldn't just treat my dog. I finally figure out if the result is positive for the vaccine then we still don't know what is causing the abnormal test result. Ok, fine let's do it and the results will be in tomorrow, they will call me "as soon as they are in". Well tomorrow was a Saturday, Monday finally came along so I called them. As expected the results are positive for the vaccine and negative for the disease, now what?Well I decided I was done with the way this clinic was treating my dog and myself. My friend talked me into going to the Banfield in Nyburg. What a huge differnce! They were nice, helpful and answered all my questions before I could even ask them, and very informative. Way to go Nyburg Clinic! By the way the course of treatment ended up being the same as it would have been before, if I hadn't gotten the extra test. I do not recommend the Wilsonville clinic to anyone. There was one nice person, the receptionist. Who was also having difficulty with how to charge for a service, and no one would help her either. So they are not just rude to clients they are even rude to their own receptionist. Read Less

We take our dogs here for everything.  They aren't pushy and are super caring.  When we had to put down one of our dogs we had to go to the Banfield "Urgent care" in Tualatin.  We got sympathy cards from both Banfields.  It was very touching.  The banfield in Tualatin gave us time with our dog before they took her back and gave us time to get ourselves together before leaving.  Our dogs love coming in for their check ups.  The techs and the vets are awesome! Read Less

Brought my ailing cat to this location. The staff was kind, caring, and thankfully very realistic about his chances. He didn't make it, but they did everything they could and were helpful every step of the way. I'd recommend them to anyone. Read Less