This vet hospital used to be a great place when it was independently owned and operated. Then it was taken over by VCA, and the quality has changed considerably.
Before we would take our dog, and th... Read More
This vet hospital used to be a great place when it was independently owned and operated. Then it was taken over by VCA, and the quality has changed considerably.
Before we would take our dog, and the vet bills were "cheap" considering what we pay now. Before they would only run tests that were necessary. Now I feel like they trick you into believing what they "need" to do to keep your dog healthy and rack up the bill.
I took my dog in June for a routine check up, and because we had noticed a new lump on him. They told me they would do a cytology on it to see what it was. We get a call from the vet later that night saying it was a tumor and that he needs surgery. We asked if it was cancerous and they said they didn't know. Really? You did a cytology on the tumor, but you don't know if it's cancerous or not? They really pushed surgery as the best option for our dog, but we disagreed. We said we wanted to know if it was cancerous. If it was cancerous we would look into different treatments. If it wasn't we decided it would be best to leave it be (since he's an old dog).
We called 1-2 times a week for the past month, but to no avail. The veterinarian in charge has ignored all of our calls. We just called reception and they are telling us a manager will contact us soon. To put salt in the wound, we just got in the mail an "estimate" of our dog's supposed surgery. They gave us papers to sign stating we know why our dog needs this surgery and that we would pay the costs. Considering this hospital and their vet staff hasn't answered any of our questions, we will not be signing those papers, nor will we be taking him in for surgery. They have not treated us or my dog, like a living being.
We are very disappointed in our treatment. We are very upset at the moment. We've had our dog for 9 years, and he is our family. If they were human doctors and had treated a human like this, they would be sued for malpractice. Don't take your pets here, because if they could be this inconsiderate towards a dog that potentially has cancer, and this inconsiderate to his family, guess how much they would care about you. Not a lot.Read Less