My rating for the Steinbach Veterinary Practice would be ‘zero’ stars if that were possible! Two of the veterinarians I liked at that practice have left, and it now is obvious as to why. The veterinar... Read More
My rating for the Steinbach Veterinary Practice would be ‘zero’ stars if that were possible! Two of the veterinarians I liked at that practice have left, and it now is obvious as to why. The veterinary practices I previously used were excellent; they exhibited compassion, strong customer service, and very professional follow-ups. I recently relocated and was referred to the Steinbach practice. Sadly, they have none of the these qualities. On Steinbach’s recommendation I delayed my dog’s dental cleaning from December 2020 to February 2021. My dog’s health has always been my highest priority. When her gums seemed discolored, a teeth cleaning was suggested but I was told "it could wait for our 20% off deal in February.” During the cleaning procedure, without any call to me, 14 of my dog's teeth were removed! When I reacted with horror, the doctor’s response was, “Maybe we need to change our policies”. If that means they should call the owner before extracting almost all of the animal’s teeth, yes, that should be a routine practice.
When my dog was brought in for the procedure, Steinbach’s office was specifically asked to call me, first by me, prior to the cleaning and then, by my boyfriend when he brought my dog to the practice for the procedure. While I did receive a call, it was in regard to bloodwork and EKG (Not the dental procedure). In spite of many calls to the office, no one returned my requests to know as to why such drastic measures were taken without my permission. Each of the four (4) times I called to speak to the doctor, or talk to Dr. King who heads the practice, my call was rudely terminated. On top of all this, they decided not to honor the 20% discount “due to Covid”. The office staff couldn’t help me with the information about that falsehood or about why I was overcharged on the invoice. I have since learned about Steinbach’s other debacles, one resulting in the death of a beloved pet due to excessive anesthesia, another resulting in the loss of a dog’s kidney. My recommendation, if you love your pet, as I love my dog, find another veterinarian! Read Less