Recently took my dog in for a general exam / to be neutered.
When I arrived, they had no record I had requested the neutering (which is strange, since it was basically the point of the visit) but sta... Read More
Recently took my dog in for a general exam / to be neutered.
When I arrived, they had no record I had requested the neutering (which is strange, since it was basically the point of the visit) but stated they had no problem doing an evaluation and prepping for the neutering. While I'm sitting at the front desk waiting for the vet, I watch as the receptionists engage in conversation about their personal lives. When the phone rings, one of them groans, answers the call, immediately says, "Bridgeville Animal Hospital, hold on." And then she returns to her conversation.
Probably should have been my red flag.
But I was there, took time off work, so... might as well see it through.
Vet sees me, seems super nice and treats my dog and I well. Vet is the main reason I'm not giving this one star. He mentions they'll need to do blood work to prep for a neutering, and to expect a call the next day with the results/scheduling for the neutering.
I then get whisked away to the front desk where it's all business and how much I owe for the exam and a cost estimate for the neutering. I was super chaffed at the cost estimate, as they included line items for things he *obviously* did not need (a new collar? I brought him in with a collar and a harness), and demonstrated a certain carelessness when they suggested I chip him even though my ownership papers show he was chipped already. The experience leaves a bad taste in my mouth, but again, I felt like I was already so far in, might as well see it through.
Fast forward to today, I get the call with the blood test results. I'm talking with someone and realized I missed the call 30 seconds after the VM shows up. I listen to the VM, but it's just saying the bloodwork is fine and there's no mention of a neutering schedule. So I call back.
The receptionist answers and asks who called me. I said I don't know, I missed it from the VM. She said, "Well why don't you try listening to it again and call back?" And then hangs up. What. The. Heck.
Anyone who has been to this office knows how small they are. How could *they* not know who called me?? Why does that even matter?? As a receptionist isn't your primary job to connect me with whomever I need to? Is it really my job to figure that out for you?
Holy cow. I'm done - I don't care about the money I've wasted on this organization at this point. If you're going to treat me and mine like a business transaction - and a poor one at that - I'll take my business somewhere else. Read Less