Animal General Of Cranberry Twp

To start things off: 1) I will never take any pets of mine to this vet. I know it sounds harsh, but wait! There is more. To start my girlfriend has 3 rats, one that is older and two that were from the same litter at the pet store. Unfortunately one of the two younger ones had an upper respiratory infection that is spreading through the three. So I take them and they give us the complete opposite medicine (medicine we have read is good for UTI's not URI's). So that was over 200 dollars for all that. The medicines and dosages they prescribed were ineffective and all 3 got sick and sound worse by the day. Over four or five days of calling, they would tell us they will call us back and then never follow through (meanwhile these poor rats are struggling to breathe). Finally they call us back after my girlfriend and I persisting (note: you should not have to persist when worrying about the care of your animal, a vets office should be more helpful than stressful in cases like this). I asked to switch to baytril and doxycycline, two antibiotics that we know will actually work (note: you should not know more about medicating your rats than your vet). They give me enough for the one rat who is the biggest and charge me another 55 dollars for that, when they should have given us this medicine in the first place. My girlfriend is now heartbroken at how they are not helping at all. It is crazy to her and me how bad they are with stuff like this: giving us the wrong medicine that had no effect on the rats, primarily. They all are sick, when originally it was just one. The vet refused to give us new medicine for the baby rats we brought in because apparently it is too strong and will stunt their growth, but gave us no other options either. This is AFTER we told them the medicine is not working for any of the three rats. DO NOT SPEND YOUR MONEY HERE, AT LEAST FOR YOUR EXOTIC PETS. Don't be fooled by the good reviews, because I was too. All this vet's office is good for is stressing you out and not helping to fix their mistakes. Read Less

I came to Animal General after a disappointing experience with another local exotics vet who I had to wait over a month for an appointment with and then wanted to charge me $700 (!!) for a basic rabbit neuter and told me my daughter's rabbit was "fat," missing a serious medical problem. I left that practice and came to see Dr Mark. He was very thorough in providing care education about rabbits and was clearly very knowledgeable about rabbits and took the time to provide detailed information about their care, which I really appreciated.During the exam for the pre neuter exam, Dr Mark immediately noted my rabbit wasn't "fat" but had an abnormal exam and recommended x-rays which showed the rabbit had a serious, life threatening condition. Dr Mark was wonderful through the whole process, explaining my options and the pros and cons of treatment. The condition was too serious and didn't respond to treatment and we had to put bunny down. He and his staff were incredibly sensitive and wonderful with my children who came when we had to put him down. They offered a clay imprint of the paw we made into an ornament (included for free) and asked if the kids wanted some of bunny's fur to take home, which they very much did. Although our pet passed, the entire experience from start to end with the practice was exceptional. . I never had to wait long to schedule an appointment, to be seen by the vet and services were reasonable. The front office staff and techs were also very kind and helpful. It was very reassuring to find such a knowledgable and compassionate veterinary practice that was reasonably priced. I will definitely bring our future pets to this practice. Read Less