I would highly recommend CARES. My boxer was treated there for a high grade mast cell cancer and is now three years cancer free because of the excellent care provided by the surgeon, sorry I don't remember her name, and Dr Baez and her team. Everyone there is so kind and caring from the front desk, to the medical teams. It was very evident that everyone there truly loved animals and were there for them. Hopefully I won't needs this type of care again for my fur babies, but if I do I would certainly return to CARES. Read Less

It would be remiss of us if we did not share with others our experience with the staff of the CARES clinic. We have been to other animal clinics in the area and I will truly say that this is one of the best; from the compassion and understanding of their staff members through to the amazing team of knowledgable vets and nurses. Andrew Ernst, DVM treated us very well and provided exceptional care and advice. I would highly recomend Cares for your pet. Read Less

Both of my cats have made visits to CARES, one of which was on Easter Sunday, and I was thankful they stay true to their promise of a 24/7 schedule. During each visit, the technicians and doctors took great care of my babies, and explained everything in detail so that I was able to understand how and why things were being done. They gave multiple suggestions on how to approach each cat's health issue, and gave their best recommendation, respectively. I was also pleasantly surprised when I received a call a few days after both cats had been to CARES; they had called to see how both were doing, and offered guidance on how to proceed. The only reason I give 4/5 is because their prices are significantly higher than most veterinary clinics (an exam with blood work was double the cost of what it would have been at my normal vet), but that's the price for you pay for convenience & peace of mind. I would definitely recommend taking your animal to CARES in a time of need; they services are widespread, and you can feel safe knowing your pet will get the care & medical attention he or she deserves. Read Less

I would highly recommend taking your pet to CARES! We had our 4 year old cat there for some testing yesterday as she has severe anemia along with other issues and is on the verge of passing. Dr Erk was extremely knowledgeable and compassionate about the situation, and the entire staff was very helpful and kind. We will definitely go back if or when we have another pet emergency. Read Less

I want to thank Dr. Astor, who is a GREAT surgeon, and Dr. Baez for the wonderful care given to my pet Tonzi!  I also would like to thank the wonderful staff for everything they did for me, my husband and Tonzi!  I am happy to say he is doing great!  Thank you again for saving my dog!  The Best!!!!! Read Less

We are so fortunate to have CARES in our area.  Not every community can say that.  Kasha, my Puli, was up all night last week coughing and breathing heavy.   The ER Vet, Dr. Gary Pugli, and the Cardiologist,  Dr. King, diagnosed Kasha with Congestive heart failure and Vavular heart disease.   They added diuretics and cough meds to his previous meds.  Kasha is now resting comfortably and doing well.  I highly recommend CARES.  The staff is caring, kind and compassionate. Read Less

Absolutely terrible. This place will ROB you blind! I've taken my dog with diabetes here for the last year and have spent close to $10,000. The funny part is - they still treat you like shit! I tried to get my dogs insulin refilled and they told me I need to bring him in so they can monitor him for the day (Which will cost upwards of $600). *And they REFUSE to fill it unless I bring him in*(My dog will die without his insulin)I would NOT EVER recommend this place to anybody. I just recently got off the phone with one of the nurses who just gave me attitude! HORRIBLE!!!!!!!! Read Less

This place saved my dog monkey mans life when he got a herniated disc at 3 years old , went paralyzed over night , I took him to vsec they told me he got into some type of drug I take him to cares and they immediately knew what was wrong and helped me figure out a way to get his surgery paid for and handled within hours , he stayed with them for almost a week and I was aloud to visit anytime any day ! Follow ups and any crazy question they dealt with so nicely and really cared for my dog and me , the only place I tell people to bring their animals in emergencies, and as for my monkey man he was fully walking 3 months after surgery and now can run like nothing ever happened ! I owe my dogs life to them Read Less

I have used CARES for about 7years now for my dog's. I've gone to them for emergency issues & for  ophthalmology problems. I have always had great experience there. The staff is very kind, caring &  compassionate. One of many things that I like about CARES is that they are very cost conscious. Read Less

Sadly, I am writing this review of a place full of nice, caring people.  My first dog that I brought here was diagnosed with cancer.  They didn't explain the process and outcomes well-enough when we decided (with them) to pursue chemotherapy.  My dog passed-away quickly despite their tests saying she was doing well.  We certainly did not blame them for this.  However, my second dog came-in, had a successful surgery (non-cancer) and was killed by their human error in their recovery.  My vet said it was very difficult to make the mistake they made. Read Less

The Mayo Clinic for animals. Professional, caring, loving, helpful. Cares was an experience I won't soon forget. Solid 5 stars. Best in class and worth the drive from no matter where you are. Recommended by the illustrious Sarah from Dogs and Cats Rule -- she rocks! -- CARES is a pet hospital that does it right. + brightly lit parking lot for your middle of the night trek with your ailing loved one++ it's not the Ritz Carlton and nor do I want it to be. Just clean, bright, (mostly) quiet and very roomy facility+ welcoming and caring reception staff, THREE of them greet me at the same time and WELCOME me!+ they know who I am from my phone call and are already ready to transition me to immediate triage+ a one-pager paperwork with just the necessities asked. The rest is face to face+ they pick up the phone to the back area and ask for "immediate triage for Persian cat, not eating"+ I go and sit in the waiting area, but there is no wait. Before I even get my address finished, a triage nurse has approached and started to talk to me, already briefed from my ramblings from the phone. + as soon as she realizes we're into the nitty, she invites me to the triage room. + quick examination and follow up immediately from the attending doctor+ careful, professional explanation of the steps of the triage, and I am informed of my options through each step.  sadly, my little guy had a long and rocky road ahead of him and we euthanized him for quality of life. But their explanations of the options for after care, all the way to letting me watch him gently go to sleep, to offering a clay mold with his paw print, to organizing my payment and final paperwork before we did the deed, to organizing my discreet exit with his body in a beautiful burial box made it a medical experience I shall not soon forget. CARES gets my highest recommendation for you and your pet.  If only human medical care could be this wonderful!!!!! Read Less

My vet was on vacation.  My cat started scratching a lot.  I took her to Cares.  The wait time was very good.  The vet did a brief check and found a flea!  He gave her Capstar...a pill that is out of the cat's system in less than 24 hours and told me to follow up with my vet.  I explained that the vet was on vacation and couldn't be reached and requested that he give me a script and advise me what to do.  He said "I don't know anything about fleas"!  In fact, while I was checking out, he came out to change his instructions based on having talked to "people who know more than I do".  I had to call the next day and insist that they tell me how to care for the cat until my vet's return.When I connected with my vet, s/he express surprise at the treatment that had been provided. Read Less

We've been coming to CARES for over two years now for both of our dogs. Our first visit was with Dr. Darrin who was taking care of our dog who was having pain due to IVDD. Dr. Darrin was wonderful. He was respectful and extremely helpful. The next time we came was for our other dog who saw Dr. Low for her eyes and she is amazing. Couldn't ask for a better eye doctor for our pup. We've also been seeing the internal medicine department, Dr. Midence and Dr. Adler both of whom have been amazing in helping us get our pups IBD under control. We would definitely recommend CARES. They know us and our dogs, it's got a family feel to it and are very happy with the care our dogs have received. Read Less

Took my dog here to treat her Lymphoma and work with their oncology team. After a few treatments I thought everything was going okay. But then everything went south. I dropped my dog off at 8:30 am for her treatment and they said she should be done in 2-4 hours, and that they would call me. By the time it got to about 1:00 in the afternoon, I started to get worried that I didn't hear from them. So I called and left a message with the receptionist and they said they'd check and have the oncology return my call. A few minutes later I heard back directly from the doctor, and she said her chemo went great, this is the drug they did, and here's how it went and because of that here is next weeks plan. After about a 15 minute conversation with the doctor about today's progress, she said she'd be ready to go in about 10 minutes. I told her I wont be down for about an hour, because that's how far it is from my work. By the time I left work and get there it was around 3 pm (well over the hour I told her). When I got there, the receptionist informed me that my dog still didn't receive treatment, told her that the doctor herself told me she was done and it all went well. After a lot of back and forth with the nurses, and a manager, after over 6 hours, my dog still was not treated. When they finally let me see her I took her out and she had to pee so bad almost peed on the parking lot barely making it to the grass 20 feet from their door. So since 830 that morning, it was obvious they never walked her. Finally, the doctor herself came to talk to me and told me to my face that she just assumed the treatment went well and she just has a standard protocol of what to review with the owners. She said she never reviews the files unless there is a problem, she leaves everything to the nurses. But how can you tell someone it went well, prior to even administering the drug? What if it didn't go well?? And why is each dog treated the same when no two dogs or cancers are alike? I told her how that worries me and makes me question everything she's been given so far since its just a standard protocol and doesn't customize to each dog or even review it. At this point my number 1 priority was getting her treatment that day because I knew being a thursday afternoon, there's no way I could get her treatment somewhere else before the weekend. (She needs chemo weekly). So finally, they took her in the back, gave her treatment and within 20 minutes we were done. Immediately I took her the following week to Penn, Chalfont Hospital and Metro Vet in Norristown. All 3 reviewed her file and agreed she wasn't on the best protocol and all 3 were shocked not only that 'CARES' does a drop off for the drug and doesn't give it all at once, but also that they never sent the blood work to get the platelets done to test if it is B-Cell or T-Cell lymphoma. Which all 3 other hospitals said is crucial to determining which chemotherapy to administer especially in emergency situations. I am thankful that they made this mistake because I know that she is no longer being treated by their incompetent doctor. I am currently working with Metro-Vet and not only did they do her platelet test, but they are thorough, always on time, MUCH cleaner, more professional, and customize every single week based off how she's responding to her cancer. I wish I would have started with Metro in the first place because cost wise they are the same, but 10x more valuable. Read Less

I absolutely love the professionalism and extreme caring that you receive when bringing in your sick pet. I highly recommend this place to very pet owner who pet is in need of accurate care. You can also be eligible for carecard for the services provided for emergent care which helps if your unable to afford the necessary care needed at time of service. I brought my cat in with a UTI..after HAD SEEN a local vet who did Not Provide accurate care for my sick cat. The staff here,at CARES HOSPITAL were able to prescribe and adminster proper medication needed to help in her recovery .. Thank You all in making a difference and high level of care!!! Read Less

I have used CARES multiple times over the last 12 years and currently.  They are caring and kind, and their doctors are excellent.  I trust their information, and my dogs loved the doctors and other staff.  They go above and beyond.  When one of my labs had to be put down, they even helped me bring him outside so he could enjoy nature before his passing.  I highly recommend this center. Read Less

Horrible. Inconsiderate staff. I called CARES around 10:45 pm on 4/12/18 and could barely explain to the woman on the phone what I was concerned about with my 1 year old puppy before she rudely cut me off and said “I can’t help you at all until you bring the animal in”. I calmly waited until she was done and then continued to explain that I was just wondering if she or if any vet had any idea as to why a puppy would vomit yellow mucus/foam but YET AGAIN she would not let me finish my sentence before speaking over me just to say the same thing again. Customer support is everything today. If you can’t take care of me as your customer how do you expect me to entrust you with my puppy. I will advise ALL of my family, friends and colleagues to never take their animal to this center. Horrible staff! Read Less

Cares is fantastic non center city option for 24/7 animal emergency care or specialist needs.  It is buried in the back of a commercial office park. It's only a few miles from my home and I wasn't aware it was even there until a few months ago. Today we brought a very complicated kitten from our rescue. She has congenital and neurological issues but we fell in love with her and decided to invest in giving her the best life possible! Dr.Adler met with us to discuss a care plan that was flexible and budget conscious while we sort Jelly's issues. We got lots of answers and left with a map of our next steps. I have taken my personal cat to Cares in the past and found the same level of compassion and care. I highly recommend their services and feel very fortunate to have such a great resource close to home. Read Less

Our Beloved 21 year old baby kitty was diagnosed with oral cancer by our personal Vet.  She said he will be on the next journey of his life sooner than later, 2 months at most and to continue to love and be with him as we did for all his years of life.  He had two seizures one week after the diagnosis and took him to the closest 24hr Vet hospital in Warrington...huge mistake..glad we left there..see my review on Warrington VETS.We drove to CARES in Langhorne..AMAZING!!!We were greeted with warm, open arms and felt a calming vibe by Celeste.  She told us how handsome our kitty was and how sweet he was. She said she is going to get a tech out here immediately to get him comfortable right away. The tech named Tara, came out immediately and cuddled him with her caring arms and reassured us the Doctor would be right back with our cat to say our goodbyes. She took him in the back to place an IV and at that time Celeste took care of the financials.  $121.00 for everything...the doctor's exam, euthanasia,  paw print in clay for us and 2 children, 3 colored mesh bags with a piece of our kitty's fur and a cardboard casket for us to take him home.  I couldn't believe it!!! We were almost ripped off by VETS OF WARRINGTON!!!  We were then lead into a beautiful, cozy, private room with two comfy chairs and a sofa. Dr. Molly Mauer met us in the room with our kitty and asked if we wanted to hold him or place him on the table.  We said the table, which she opened cabinet doors that conceiled the fold down table.  They dimmed the lights for a calm atmosphere in the room.   They had him in the blanket we brought him in and in delicate terms, told us she would give him medicine to relax him, and then medicine so he goes off to sleep peacefully.   She said he may twitch or gasp, but he went right away, fast and peacefully. Considering the situation, it was a beautiful moment to see him out of pain, smile on his face and his eyes full of joy...bright and cheery if you know what I mean. They let us spend as much time as we wanted with him and then took him in his blanket, wrapped him up beautifully and placed him the sealed casket.Celeste told us she would get the paw prints out to us on Monday and that's when they arrived, just as she promised.  She also told us about an animal bereavent group that meets there once a month.This morning I received a bereavement card from CARES that was hand written and enclosed a cat shaped adornment that you plant and blooms as wildflowers in memory of Hey.  It's all in the name, CARES, because they really do!! From start to finish, CARES gets 10 +++ stars. Thank you for making such a difficult time in our life a little bit easier. Read Less

We unfortunately became aware of CARES through the passing of our beloved dog, Shelby, after 11-glorious years. She was a great pet and truly a member of our family. She will be missed terribly. We reached out to CARES for cremation services as they are open 24-hrs. Upon arriving all staff members were very understanding of our loss. They provided us a separate room so we could spend some last moments saying good-bye. We advised we would like to have the remains returned as soon as possible as our son was coming in from out-of -town and they delivered within 2-days of drop-off. Their were some pricing issues which when brought to CARES attention they were more than agreeable to working through and eventually provided a credit (thanks Lindsay) to the invoice. Upon pick-up of the remains we were pleasantly surprised that the "box" was put in a very nice little shopping bag with a certification of the services and a memorial note. The "box" itself was substantial. We had cremated another pet many years ago and did not get this type of service or quality of material which surprised us. The gentlemen who brought the bag out was genuinely sorry for our loss. All-in CARES made a very emotional and difficult situation for our family as pleasant and understanding as possible. GOOD JOB CARES! Read Less

Very caring staff and the best quality of treatment. Dr. Puglia was so generous with his time when I brought in our very sick foster dog. There was not much that could be done for her and his calm demeanor and professionalism really put me at ease. There's not much worse than losing a pet especially one as young as Mischief was, but he was so compassionate and really made us feel like we were making the right decision for her well-being. Read Less

I have been dealing with CARES for over 20 years now. I trust them completely with my beloved, furry family members. The staff is there because they want to make a positive difference in a pet's life. I wouldn't go anywhere else. Thank you CARES for all you do. Read Less

We were referred here by our vet at Quakertown Veterinary clinic for an MRI and a consultation with a Neurologist. We wereat QVC twice in one week because our dog couldn't use his back legs. After an xray and a week of meds, our vet said he would find us someone who was ethical and honest to do an MRI. I trust my vet, Dr. Geller of Quakertown Veterinary clinic, with my own life and my animals. We weere referred to CARES and called on a Saturday and spoke with John to schedule the MRI for Tuesday evening - the next available time. He was pleasant, professional and informative. He also suggested that we bring our dog in through the ER on Monday to be seen by a doctor who would refer us to a Neurologist. Then our dog could have his test earlier if needed. Also told us not to feed him in AM in case they do the MRI.  Well, we arrived after 8:30 am on Monday to a clean, organized and friendly facility. We were seen almost immediately. The ER doc took his history and told us that he would examine him and Cody would be referred to the Neuro doc and he would call us. We had to leave Cody to be admitted. At the front desk we were told the we had to leave 50% of the estimated bill as deposit. Ok it was high but based on what I saw, on how we were treated, and the level of comfort I felt - I didn't blink. I just wanted my dog to walk again. The Neurologist called to do the MRI and by 5pm that night my baby was having spinal surgery. He hold us that he would never get better without the surgery. Dr. Darrin was calm, kind and very patient with our questions and concerns. Cody had a badly ruptured disc mid back but he should make a great recovery.It's been 12 hrs post op and he is showing improvement already. So far Dr. Darrin has called me 4 times, Dr. Geller of QVC called once and Dr. Schmidt, ER doc at QVC, called once. I am impressed with the level of care and compassion. Everyone has been amazing to us and I know some people will say it's because of the money but it's more than that. From the beginning I felt that I made the right decision. My dog received the best care possible.Update - my Cody is home and walking. He still has some recovery, but I am amazed that after a week my baby can stand on his own, walk without assistance and even go up and down stairs. Last week all he could do was drag his hind legs. I am extremely grateful for the care given to my Cody. I would without any hesitation recommend Cares to anyone who needs their services. Read Less

Took my dog there today because he was having difficulty walking had boyfriend take him for my while I stayed at home with my child. Was told it was going to cost 2200 -3000 dollars to treat him. Don't have the money as I am fighting a disability case for myself and am not working and he was and denied for their credit. Was told could not make payment arrangements and was sent home with antibiotics. Now I am sitting in the corner of my dining room where my dog has chosen to lay and watching him suffer. This is my four year-olds best friend and my companion and all these people were worried about is money. No compassion for animals at all. If I could give 0 or negative stars I would. Read Less

Everyone we dealt with were compassionate and professional. They explained every step of what they were doing and kept not only my husband and I calm, but are dog, Tabatha, calm also. I would highly recommend anyone with a pet emergency who can't get their own vet to go to CARES. I want to thank everyone at CARES for all their help Read Less

I brought my dog to CARES about 2 weeks ago after he was hit by a car and my vet immediately directed me there. I called on my way in and staff members met me at my car, carried my puppy inside, and immediately got to work on evaluating and taking care of his injuries. The staff was always honest with me about best/worst case scenarios, which I appreciated as they allowed me to make decisions about his current and future care, and they took the time to truly explain his injuries to ensure I understood what was wrong and how it would be treated. My dog is now 1.5 weeks post- accident and surgery and walking on his injured legs and back to his happy, spunky self. I truly believe he's on the path to recovery due to everything the staff at CARES did to help him, and I am forever grateful to the staff for being so understanding, kind, and helpful. Read Less

What a great experience we had at CARES. Very clean environment, very friendly staff, great Dr. Completely opposite of our experience at another emergency pet center. Even the expense was much less that what we had anticipated. My husband and I consider our pets our kids and we would bring any of them here without hesitation. Read Less

Peter is a beloved member of our family. He is a five year old domestic shorthair born without eyelids. Before we adopted him Peter lost his right eye to an infected ulcer. Dr. Martha Low removed his damaged eye, and repaired his left. Every six months we take Peter to Dr. Low for checkups. Her skilled care has enabled Peter to keep his eye and live comfortably with his condition. Dr. Low and the staff at CARES are just wonderful. It is such a relief to have a Dr. and staff who care so much. Last year Peter had an ulcer and conjunctivitis. Dr. Low treated it all. We were able to get an appointment right away. And Peter came through it without a problem. We all adore Peter; he is very important to us. It is comforting to have such a caring doctor and staff taking care of him. Thank You Dr. Martha Low and Staff. We are very grateful! Read Less

Terrific service by a first class animal hospital and medical team. I took my puppy there for the first time early on a Sunday morning. My Vet was closed and fortunately the CARES team was there when I needed them. They listened to my concerns, examined and thoroughly tested my puppy, treated her symptoms, and gave me the medicine and a written set of instructions to treat her at home. My puppy is recovering nicely thanks to the team at CARES. I'm glad I took my sick puppy to CARES and would do it again. I highly recommend CARES if you need emergency care for your pet. Read Less

Cares is wonderful! Unfortunately, I have had many experiences over the last year with my one dog, Gunny, who suffered from seizures and sadly died just this month. My new puppy broke his leg this week and back to Cares we went. The professionalism of the staff and their excellent care is only surpassed by their compassion. I wholeheartedly recommend Cares for any and all pet emergencies, and I have had plenty of times to consider this. Read Less

CARES is wonderful. We took our puppy in with a stomach virus and they were amazing from the minute we walked through the door. From the administrative staff that check you in, to the nurses and doctors taking care of your pet, they are amazing. All are very informed and know everything that is going on with your furry friend! Read Less

Dr. Jennifer Baez far exceeded our expectations on an initial oncology visit with her, concerning a mast cell tumor in our English Bulldog. Dr. Baez' knowledge, manner, listening skills and intuitiveness were exceptional. She presented every option available to us in a complete and balanced way. Dr. Baez worked with us, while competently advising us, on the best future path of treatment based on our goals. We know we came to the right place. Without question, we would recommend bringing your pet to Dr. Jennifer Baez. Read Less

Everyone was friendly, considerate and knowledgeable. We brought our cat, Bentley, in because he was lethargic and not eating or drinking. Nothing obviously wrong and tests supported that. X-rays, blood work, hydration by subcutaneous injection of saline and 3 appetite stimulant pills. $715. Bentley is showing some improvement today. We just couldn't take the chance. Read Less

Love this place and the doctors. My poor pup was clipped by a car and we were referred here for her broken bone. Emergency services are, of course, a bit pricey, but this facility is excellent and the staff is awesome. They are caring and compassionate and have been so helpful. Read Less

I was referred to CARES (specifically Dr. Lowe) by my local Veterinarian for the "love of my life", my dog, who was diagnosed 6 months ago with Diabetes and has been experiencing severe eye irritation that my local Vet was unsuccessful in treating. She referred me to CARES (Dr. Lowe) for further evaluation. We drove 2 hours away for this appointment. We were received cheerfully with 'open arms', prompt, professional service, and a very thorough exam and explanation of the diagnosis. I was provided with the medications and a 'hard' copy of their findings, along with directions for treatment. I highly recommend CARES for your pet's care, especially when your local Vet is not able to detect and treat your pet's problem. Read Less

Our 1 year old shih tzu was in the ICU here for a week after she suddenly developed encephalitis. She was unable to even lift her head when we brought her in as she was extremely dizzy. Dr. Darrin was able to quickly assess her and she subsequently had a brain MRI and spinal tap. The entire staff cared for her as if she was their own and the doctors kept us updated every day. We also loved that we were able to see her whenever we wanted. We are so thankful for the excellent care she received and would recommend CARES to anyone. Our dog is on the long road to recovery but because of CARES we now have her home and she is making great progress!! Read Less

We brought our dog to them who swilled poison we were met with rude nasty attitudes, eye rolling and were told to call the poison control and tell them what they need to do?!!!! We had to pay $65 for that call that took 20 mins and sit and wait for them to call the number for further instructions! This took almost 2 hours before or dog was treated and took 25 mins for anyone to even see him!!!!He could have died sitting in this place! What a dump with uncaring people who don't know what they r doing! Read Less

The staff is overall very sweet and compassionate. I just found the prices to be extremely expensive. I know veterinary care is high, but I wish they had some kind of alternate payment plan. They are open 24/7.Despite 5 visits, I had to put my dog down because he wasn't responding to appropriate doses of heart meds. I was told he didn't have heart disease or CHF, and then I was told by another doctor a week later that he probably did have it. I spent almost 2,000 between an overnight hospital stay to regulate my dog, x-rays and a cardiologist visit. They initially seemed optimistic, but then they didn't seem so sure.Overall they are a friendly hospital, but I didn't like the contradictory information I was given. On one visit I didn't feel like the male doctor addressed any of my concerns. He basically contradicted everything the cardiologist said about my dog, and didn't seem so sure of himself. I'm obviously heartbroken because my dog was in respiratory distress. I couldn't watch him suffer anymore. I just don't think he should have been in distress if he was indeed not in CHF as they stated the first time.I know things change with SVT, but there was a 2 week difference between his first visit and the rapid decline in his breathing patterns. I was advised to keep him the first night, so they could stabilize his heart rate. They did manage to get his heart rate lowered but never at a normal level. The male doctor who administered euthanasia was very sweet, compassionate and made the transition very smooth. He agreed that despite keeping my dog in the hospital that it most likely not change his prognosis. I guess they were being optimistic at first, but I wish I didn't receive contradictory information.  My heart is so broken without my boy. Read Less

I'm new to the area and needed to find a new veterinarian for my cat, Kirara. Upon researching the web, CARES seemed to be the best choice based upon their reviews and location, so I called to make an appointment. First issue I have with them is not being clear on their services (and I wish there was a review stating this prior to me going in) -- CARES is not a primary healthcare facility. They will charge you much more than expected and needed for their "emergency" services, whether you have an emergency or not. If I had known this prior, I would've found a regular veterinarian -- instead, I called to make an appointment, told the receptionist I was new to town and needed to get Kirara in for a check-up because she was showing abnormal behavior. The receptionist told me I didn't need an appointment and to just bring her in, and I assumed that was a good sign of fast service,...boy, was I wrong. Less than 5 minutes after arriving they took us to an exam room and VDM Liu saw us quickly. She seemed very nice and knowledgeable and suggested many different tests. I asked for just an urinalysis and blood work, because the other tests were $300+ each and would be unnecessary if her problem was just a simple infection. VDM Liu took Kirara to the back, told me it would take around 20 minutes for the results, and left me waiting in the exam room. After 20 minutes a nurse brought Kirara back to the room, and we awaited the results.An hour after that there was still no sign of anyone, so I went to the front desk and they called VDM Liu for me. VDM Liu briefly came back to the exam room to let me know Kirara's urinalysis came back, but they were still waiting on the blood work. So we continued waiting.Another hour after that VDM Liu came back with the results. That's right, a wait over two hours for a test that was suppose to take 20 minutes. I tried to forget about that, especially since VDM Liu was so polite. However, she did not have any direct analysis, and kept pushing more $300+ tests. I felt like I had to make my own diagnosis and decide what needed to be done on my own. After my decision all that was left was for VDM Liu to grab Kirara's medication and paperwork. We waited in the exam room for another 40 minutes until I became impatient and went to the front desk, again. The receptionist almost immediately had Kirara's medicine and papers. But when I went to pay I was very surprised by the inflamed prices, and when I questioned it found out it was because of the emergency visit, which I unknowingly had. All in all, I gave them two stars because of the friendly fast-working staff they have up front and the cleanliness of the establishment. However, every other aspect was unsatisfactory and I will be finding a primary veterinarian in the future. Read Less

CARES has helped us when two of our beloved pets needed to be put to sleep at the end of their lives. Both times, everyone at the office was super supportive, caring, and patient. They let us hold our animals as they passed on to the best world. They asked if we wanted their ashes or paw prints. So sweet. This is a great place when your pets (and you) need love and care in a stressful and difficult time. Read Less

This hospital and the great staff working there gave my baby girl life again. My Bella was extremely sick and in critical condition and they saved her life. Without them, my Bella wouldn't be here anymore. I am extremely greatful and thankful for them. Read Less

We took our 7mth old German Sheperd on Labor Day. Dexter illness hit very rapidly he was diagnosed with pneumonia. Dr Puglia & nurses, support staff were nothing but caring. Dexter was admitted for IV fluids & antibiotics for approx 26hrs. All my phone calls were answered promptly with updates. My big boy is doing great! We also had our last dog euthanized there. They made a horrible event almost bearable. Cecelia & Steve Levan and Dexter Read Less

Stay away for this place! I would not recommend this place even if it was the last place on the planet. I took my cat there back in July for a urinary problem. They kept the cat there for "observation" all day without doing any test on him. I had to prepaid for a surgery that my cat did not need. The cat was diagnosed with a possible blockage (not to be the case). They did a PARTIAL ultrasound (why not do a full ultrasound???), the price was 1 1/2 the price for a full ultrasound that my cat had to have at VSEC (second emergency visit that my cat had to have because misdiagnosed at CARES). They wouldn't do a urine test the entire day (they finally did just because I insisted!). No antibiotic was given and when I asked they assure me that was not an infection. The cat was sent home with just pain killers.... vet did not tell me that I had to change food/give cosequin (other drug the urinary problems). It took 4 days to get result of urine and blood.... why???? I had to pay for another emergency visit/blood work/urine test and ultrasound at VSEC just because the paperwork that they gave me did not specified what was done to my cat (again partial ultrasound???)..... BTW my cat had a bladder wall infection (extremely rare). Read Less

We took our then 10 year old pit bull to Cares for anal sac carcinoma in June of 2014. We were told that the average life expectancy after surgery would be approx. 500 days. We felt that might be optimistic for his age and the fact they also found malignant mast cell tumors. While he was there, we were treated as though he was the only patient there. We received a texted picture of him wrapped in a blanket the evening after surgery that meant the world to me. Sadly he passed on 9/2/16, but I can not thank the entire staff of Cares enough for their care. It was expensive, but the extra time with Nitro was priceless. Read Less

Naturally it's expensive, just to walk in was $1,100. They were unable to diagnose our dog on the first visit 5 months earlier. This visit was a 3 day stay with a bill of $7,500. We took our dog home with the reassurance that with the prescribed treatment he would recover and live. Our dog died in April. We did some internet research and discovered his disease is almost always fatal in his breed, why were we not told this? It was months of steroids that lessened his life not supported it! I'm not sure they always tell the owners the full story and I hate thinking this is done for monetary reasons. Inform yourself and seek second options if you have the time and resources. Read Less

Excellent experience with all of the staff, including front office, nurses, and doctors. Unfortunately I've been here many times; currently my one cat has kidney cancer; everyone has treated us with concern and respect and looks at him as an individual for the best treatment plan. I highly recommend this facility and hope if I move I can find something close to equal. Read Less

I've been to CARES to see the emergency vet and eye specialist for my dog with glaucoma, and now to the emergency vet for my other dog with degenerative disk disease. I absolutely adore these docs, nurses, and front desk staff. Whenever I go, I'm usually feel nervous and scared, but everyone there lets me take my time with them and in the end, I feel as if we get the best care for my dogs. I also really appreciate the follow up call we get and I always feel helped when I call with any questions. The facility is very clean and they have delicious coffee and tea while you wait.Read Less

In Fall 2014 our Westie Angel was diagnosed with lymphosarcoma, and underwent a full round of treatment at CARES, by Dr. Jennifer Baez. Dr. Baez answered all our questions before treatment began, any questions during treatment protocols, and adjusted protocols as necessary. Several times Angel needed immediate attention; the evening and overnight staff were fully attentive to those situations, and resolved them for Angel. The front desk staff were always very helpful; the vet assistants as well. Dr Erk was clear with information we needed during our evening visits. Our family is completely satisfied with the treatment Angel received during her treatment at CARES. Our thanks to CARES. Read Less

Wonderful place. Took my basset hound there for emergency disc surgery. Excellent staff, both clinical and non-clinical. Too often people get the wrong impression of these types of places. Yes...it can get somewhat expensive, but customers need to remember that they are an emergency and specialty center that helps fix problems that are beyond the scope of your general veterinary practice. I truly cannot say enough good things about this place. Fair, conscientious staff members that clearly love animals. They fixed my best buddy. :) Special shout out to Dr. Darrin, Kat D, and the ladies at the front desk. Read Less

I went to CARES today based on reviews and my dog was evaluated by Dr. Low. She has a wonderful bed side manner and is clearly competent as well. I liked that she was able to explain in simple language my dog's eye problems in addition to being able to answer questions clearly. There was no attempt at selling more services or care than medically necessary, either, which I experienced every time I went to VSEC.I thought the front desk staff were polite and accommodating. I was 5 minutes late after getting myself lost (how I did that is a mystery) but there was no attitude at all. Having tried both VSEC and CARES, while VSEC has more a more luxury styled look in the waiting area, the polished look seems more about income generating and sales pressure. CARES has a great facility and low pressure attitude with an excellent medical staff. Whereas I always left VSEC with a large bill and worry, I left CARES with a very fair bill and trust in the treatment plan for my dog. Read Less

I've had to bring all three of my dogs to CARES for separate medical emergencies.  I've also had to bring my best friend's dogs there after an unfortunate coin-eating incident.  My dog, Levi, tore his cruciate ligament and had surgery at CARES.  My little guy, Lambie, had a bad bout of pancreatitis and was on the verge of death.  My puppy, Roxy, had vomiting and diarrhea and was dehydrated.  I have nothing, but positive things to say about my experiences.  The front desk staff is kind beyond words.  They have treated all of my dogs with tremendous kindness and are great with people, too.  (I think baby Roxy has been the favorite, probably because she is the cutest dog in the world).  The nurses are extremely knowledgable and answer all questions.  The doctors are also knowledgable and answer any and all questions.  They know how to speak to worried pet owners.  All of the staff is compassionate and patient.  The doctors never have talked down to me and have always taken their time and been very thorough.  Yeah, it's expensive.  It's always expensive to take your dog to the vet, but it's totally worth having a LIVING HEALTHY ANIMAL.   I don't have a lot of money, but I do love my dogs and I will always do whatever I can to ensure that they live long and happy lives.  I have nothing but positive things to say about the amazing staff of CARES.  They have done a great job treating my dogs and making them comfortable while doing so. Read Less

I brought my cat in when he stopped breathing and went limp in the middle of the night. From the beginning when I called to get directions the staff were super helpful. When I got there they  were realistic and emotionally supportive. My cat did not make it as I was informed he died from a blood clot. As painful as it was they made it a little easier to accept.   I hope I never need emergency care for a pet again but if I do I certainly will return to Cares.  Thank you Cares Read Less

I HAD PROMPT SERVICE WITH A VERY POLITE STAFF. THE WAITING AREA AND EXAM ROOMS WERE CLEAN AND WELL STOCK. THE CAT I TOOK IN WAS HAVING AN ASTHMATIC ATTACK. I KNEW WHY EXPLAINED THIS TO THE VET ON CALL I HAD DONE XRAYS ETC BUT THEY WERE INTENT ON HEART FAILURE. THEY WERE WRONG! THE AMOUNT OF THE XRAY BILL WAS AN OUTRAGE FOR THINKING AN OWNER DOESN'T KNOW ANYTHING. I DO WORK IN THE ANIMAL KINGDOM AND HAVE POSTED THIS REVIEW Read Less

I brought my animal to CARES due to its 24-hour Emergency Service and I regret every second of that decision. Be forewarned! The staff is rude, money hungry, uneducated and rude. Jon M. Rappaport is avoiding my calls like the plague and Donna, the office manager, is an outright evil person. Erin Koster not only MISSED 8 puncture wounds but overlooked and neglected to inform me of a virus my animal contracted under their care. My animal came home in complete disarray and I believe server mental damage has been afflicted to her. I had the "pleasure" of going into the back of the hospital where they keep the animals and it was DISGUSTING!! DIRTY DIRTY DIRTY!!! If it wasn't 12am and if my animal wasn't in need of immediate care I would have gone elsewhere, but unfortunately I had to travel 30mins to this half-asked excuse of a hospital and had no other choice. 5-FIVE local vet hospitals confirmed that they, to say the least, OVERCHARGED for procedures that were so pathetically preformed on my animal. I am shocked she even made it out alive!! I, as I hope anyone reading this review, WILL NEVER REFER THIS DIRTY, DISEASE INFESTED, UNEDUCATED, MONEY HUNGRY, SLIPSHOD HOSPITAL TO ANYONE EVER!! They should be ashamed of themselves. The office manager Donna is an inexperienced, immature, rude and temperamental excuse for a director. The center should seriously consider replacing her. Anyone, even a 5year old, could do her job better than she. The worst experience I have ever had with a Veterinary hospital. NEVER GO HERE!!! TRUST ME THEY ARE HORRIBLE!!!!!!!Read Less

After a bad experience at another specialty clinic nearby I came to Cares. I picked the other place to start with based on reviews and let me tell you these people have it all wrong. The staff was extremely nice, caring, and gentle with my dog.  Also, prompt, there was no wait time for my appointment. We saw Dr. Lowe (an ophthalmologist) she was very thorough and performed the required procedure at my first appointment.  The cost was a quarter of the cost quoted by the 'other' nearby clinic. I only wish I hadn't wasted so much time with my dog in pain spinning my wheels before I came to Cares. Read Less

I came home from work one day, to a limping 10 year old dog. I made an appointment with Pets Best Friend, our regular vet. They diagnosed my dog with arthritis. $500, 3 Rx's and one week later, my dog seemed a bit worse and above all, in a good deal of pain in his front paw. I called my vet several times to follow up. I struggled to believe that this overnight pain was caused from arthritis. Not knowing where to go, I researched Ortho Surgeons and came across CARES. I was able to get a same day appointment with Dr. Peurto. The exam was costly ($150), but it was extremely thorough and he found a mass in my dogs toe. I was relieved and frustrated. I'm currently awaiting test results from an aspirates procedure that was done, to remove some tissue from the mass, for testing. In summary, I have called CARES several times and I have been seen twice, by specialists, with same-day appointments. The surgeons and all of the staff at CARES has shown great care and great communication. Yes, the prices are higher, but, in my opinion, so is there service and staff. Read Less

Unfortunately, I have been a frequent customer.  I was referred by my vet to Dr Low, one of the Ophthalmologists at this facility.  I love her.  She is thorough in her care and explanations, and has done a wonderful job caring for my cat and his eye issues/ulcers.  She goes above and beyond, answering questions for me via the phone, and always shows me patience.I had a recent experience where my cat had an Abscess below his eye.  I brought him in immediately, and was unable to see Dr Low, or any Ophthalmologist. I had to see an Emergency care vet on that was call... DR. Frankel.  Seems about right, as her name reminds me of Frankenstein. She was rude right off the bat.  Not one smile, gave me a hard time over me pronouncing the name of a medication wrong, talked down to me, and had a general bitchy tone like she was doing me a favor.  She took my cat in the back room to administer an eye pressure test and to put drops in his eye, both things Dr Low usually does right in front of me.  She said it was an allergic reaction, and that it didn't (DIDNT) look like an abscess.  Benedryl shot and a 90 dollar bill.Next day...obviously his eye is not any better.  Bring him in, see an Ophthalmologist (Dr. Pffier...who didn't smile, introduce himself, or say hello...BUT seemed I know exactly what he was doing. Apparentu Dr Low was trained under him, so I trust him) and what do you know...an abscess!!  Finally prescribed some medicine, swelling gone in 2 days.  120 bill that could have been avoided if she had diagnosed him right the day before.  Dr. Frankel is the WORST.  I will never, evveeeerrrrrr be seen by her ever again.  Snappy, interrupts, talks down to you.  Misdiagnosed and given wrong information by her and her alone. Literally arguing with me over when I said my cat last vomited?   THE worst.Dr Low is awesome, and so is Jessie at the front desk.  Most ladies at the front desk are very helpful and sweet, but the majority are rude and unhelpful.  Call with questions, it can be many hours until you hear back from them.  I called yesterday at 1:00 pm with a very important question regarding his prescribed antibiotics and they just called me back now, at 9:45 am.  Cat could not keep food down, got fever and dehydrated but was told to keep giving meds?  Took to my vet, put me on diff medicine, he is 95% better today. Read Less

I work with special needs animals, for a nonprofit rescue group. CARES informed me they offer no discount whatsoever. So we go to VSEC, a wonderful veterinary emergency center not at all far from CARES, where we are given a discount, the owner of the hospital is willing to speak to us on the phone, the ophthalmologist sees dogs and cats at an incredible discount, and they really care and are willing to support rescues. Read Less

I have brought my dog to CARES for two separate medical issues, chemotherapy and most recently treatment for kidney problems. We have always had great experiences with the vets, nurses and support staff. They genuinely seem to care about their patients. As far as their prices, no they are not cheap but they are certainly less expensive than equivalent practices in Philadelphia. I would recommend CARES to any pet owner who is faces with long term treatment and emergency services. Read Less

Our dog had suddenly and unexpectedly become distressed and I googled for 24 hour emergency vet care. CARES popped up --- they were close to our home in Yardley and it was an easy place to find. Our dog was unable to get out of the car on his own and I wasn't able to manage him. They greeted us at the car and used a stretcher to bring him in. They examined him immediately while I filled out some paperwork. A doctor took the time to really explain to me what was happening to him and carefully communicated our options. In our dog's case, she was able to give us odds for his survival and the likelihood of additional problems that might occur. We made the agonizing decision to euthanize our beloved dog, but we were able to spend time with him in the exam room while they were administering fluids and pain medication and once he was made comfortable we were given a private room to say goodbye. In addition, my son and I brought the dog in while my husband stayed home with our daughter. No one expected the outcome and they allowed us to call the rest of the family in to say goodbye. They didn't rush us or make us feel at all uncomfortable about our decision or our behavior. I felt no pressure to make any decisions while we were there. They politely suggested paying for services before we said our final goodbye so that we could leave once we were ready. Throughout the process they gave us a number of options and did the utmost to make it as easy as possible. I am very thankful to their most compassionate and capable staff. We have a cat and if anything should happen to her that would require emergency care, I will not hesitate to return to CARES, knowing she would receive the best care possible. Read Less

My dog was a goner as far as we were concerned, based on what our vet was telling us. We went to CARES and the doctor was AMAZING, not to mention the staff. They were thorough and believe our pup will be back with us in a day or two, healthy as can be. I would go to them for everything, from now on!!! Read Less

fabulous hospital with many specialists. The care on the emergency service is thorough, and the doctors and support staff are caring, competant, helpful and courteous. I have been there many time with my problematic pets, and am always very satisfied that I am getting the best care anywhere. Read Less