We took our 10 year old labradoodle to have a mass removed. We were told the mass would be sent for biopsy to see if it was cancerous.   Our dog did well with the procedure and we were discharged and told the biopsy takes 5-7 days for results. After 2.5 weeks I called for the results and was told a call would be returned that day. No call. 2 days later another call was placed and was told a call would be returned that day. No call. The third day I called and was told no one was around to give me results. Finally I demanded the results stat- and the front desk woman emailed them to me. No cancer but her kidney labs were elevated and there were some abnormal findings on her physical which were not told to us. As a physician this is very upsetting and disappointing. We were quite concerned about our dog and were unable to get anyone to help us and no one ever discussed abnormalities that were found prior to undergoing surgery. I hope someone reading this takes this seriously as this is unacceptable care. Read Less

Would give 3.5 if that was an option. We have been here twice now for our cat. The staff and doctors are great, however if you don't have the money to take care of or get your pet treated, you might as well go to your local vet and put him/her down. It is sad to see that money always comes first. Fortunately, both of my sister and I applied and got approved for Care Credit so that is how we were able to "afford" this. God forbid any of our other animals get sick or hurt, there is no point in going to VSEC because the first thing they tell you is 75% has to be paid up front and there are no payment plans or arrangements that can be made. We have nothing left for our other animals if something were to happen.I am not saying they don't do a good job because they certainly do, but some people just don't have 75% to put down and so there is no other course to go then to kill your pet. These animals are part of our and other people's families. If people didn't care they wouldn't be bringing them in. I just think there should be some other options for payment. Also, every time they have given us a price range/quote it has always been wrong (on two separate occasions we took our cat). We got a call the next morning after they admitted my cat and the doctor told us they forgot to include the cost of anesthesia which was clearly on the printed out price quote they provided us when we initially took him but we were still charged an additional $500 and he had no complications. How can these estimates be so off?? That makes no sense to me. Overall good care but unless your pet is going to die in a matter of an hour unless they are seen right away by a vet, I would advise making some phone calls and shopping around before committing to VSEC as it is the most expensive in the surrounding area. Read Less

After receiving a cancer diagnose for my dog I was devastated. I was told she had a metastatic carcinoma and was given some options as to how to go about dealing with it. Due to her advanced age palliative care radiation seemed to be the best option however I didn't know much about it and I was on a search for honest answers in order to make an informed decision. I came to VSEC for a consult with Dr Chetney the radiation oncologist. I asked exactly what I should expect if I decided to go this route. I asked about possible side effects. I asked very specific questions because her tumor was in her throat and I was very apprehensive about it. I asked if radiation could burn her or cause her any swallowing problems, I asked if it could effect her eating and what if any negative effects could this have on her. I stressed my concern regarding having to have her be anesthetized on a weekly basis for a month. I was told that the treatment she would be receiving was very safe because it's a minimal amount of radiation that's able to be aimed right at her tumor. I was told that it's incredibly rare for dogs to have any side effects and those that do are extremely minimal and they resolve very quickly. Based off of that info I decided to go for it, treatment was expensive but if it was going to help my dog I didn't care. After her first treatment she seemed ok but after the second she started having issues, serious issues (prior to starting this therapy she was completely asymptomatic) By the 3rd week I brought her in and brought up all of my concerns, I was assured that everything I was seeing was normal and that it was going to get worse before it gets better. By the final treatment I only came in to have her seen for her issues. At this point she was completely off balance, she was falling, she had a terrible head tilt and wasn't eating well. I was adamant about not doing the final treatment but was told by one of the nurses "if I'm not gonna complete the treatment what was even the point of doing this in the first place". I was made to feel that I was being an overprotective nut and that I should leave these decisions up to experts. Against my better judgement I left my dogs fate in these peoples hands and it was the worst decision of my life. In the weeks following her final treatment she rapidly declined. She completely stopped eating, she could no longer bark (as if her vocal chords were fried) and she got a horrible skin infection at the radiation site. I believe she was burned. Every one of my initial fears that I had specifically asked about and was assured wouldn't happen happened. I was told that this treatment was supposed to buy my girl 6-8 more months of comfortable time instead one month later she was dying a horrible painful death . I am so disgusted with this entire experience. If I had been told any one of these possible side effects off the bat I would never of opted for this treatment. I was made to believe that it was completely safe and it was anything but. The cancer I was so afraid of wasn't even the thing that killed my dog the treatment did. Now I have to live with the fact that I made this decision for the rest of my life. People need to be made aware of the truth, the good the bad and the ugly about what may possibly happen during treatment. I made decisions based off of the information I was given. I should have been able to weight all the facts.  Medical treatments should not be pushed to be sold like cars, real lives are at stake. I picked up my beloved dogs ashes today and relieved this whole experience in my mind all over again. My cocoa deserved better!! I deserved better! I will always go with my gut instinct from here on out. Read Less

I was home for the holidays and my cat ate wrapping paper and proceeded to throw it up. The staff and medical team at VSEC were supper responsive as soon as I walked in the door. Pricing for x-rays was high - however, this is normal with most emergency animal hospitals. I felt that that my kitty received timely and competent care. After leaving, I called to follow-up twice with questions. I felt that each phone call was treated with concern and full attention to my questions. Additionally, the vet herself called to check-in 48 hrs post-visit. Read Less

No complaints. Glad we went here instead of Penn, which is the only other emergency center for pets. Literally no wait time to admit our cat, who was dying of lymphoma. Options to try and buy some more time were explained thoroughly and professionally. Staff were friendly and accommodating. Read Less

My pup (7years Old) Odie had emergency surgery at VSEC.  He had basically broke his neck chasing a ground hog underneath a shed in our back yard. VSEC people were absolutely amazing. It happened in the beginning of September. I waited until now to see if the surgery was done well and see his recovery. You would not know that he broke his neck. I am amazed at how well he has healed. VSEC was absolutely instrumental. They were amazing from the very beginning. Even after surgery my fiancé was a nervous wreck because of Odie crying or having difficulty going potty called them several times. The doctor ALWAYS returned every phone call. I will never go anywhere else for emergencies. Read Less

We went to this place 3 times so far with our kitten who has a severe diarrhea for the last 4 months. The doctor ignored all the tests results previously done at the regular vet because they didn't show anything. So we we offered to do blood and stool sample tests again for the little guy. And these tests came back negative again( what a surprise, we already knew that). So, the advise was to change his diet, which we did by using a prescription food. However, there was no changes on his stool. We came back for the next check up this morning and they refused to see us because we arrived at 1pm( the appointment time), but, apparently,  they changed  it to 12 pm and forgot to inform us . The staff  called the day before to confirm the appointment time at 1pm. It doesn't make any sense to me. After spending all the driving time and money we won't come back to that place again. Read Less

Warning: sad post. After our 7-year old dog unexpectedly had a stroke out of nowhere, we rushed him here in an attempt to save him. They performed CPR & tried to resuscitate him. While sadly, they were unsuccessful (he had actually passed at our home immediately but we tried our best to save our buddy), I cannot day enough about their compassion towards us during this incredibly heartbreaking time in our lives. Each person we came in contact with took their time to speak with us & offer condolences. They are true animal lovers who understand what you are feeling & the lengths you would go to in order to save your furry family member, & they would do anything for your pet. They did not charge us for the CPR & they also allowed us as much time as we needed in order to say goodbye to our guy. It was beyond appreciated during our time of need. Thank you to everyone at this facility. You are all very special people. Read Less

VSEC is the ER I take my pets when they need urgent care. My most recent experience was 4 weeks ago. I brought my 15 1/2 yo beagle rat terrier Mabel for an assessment in the evening. She had  been diagnosed with Renal Failure, the etiology unknown, this very day by my primary vet Dr Moyer.  Dr Scali the ER physician determined Mabel would need to stay at the VSEC for fluids and IV medicine. Dr King the internist called us every day with Mabel's condition. He explained treatment needed and allowed us to be apart of the final decision making. Mabel stayed 3 nights and Dr Meltzer the internist discharged her to us.  All questions were answered by Dr Meltzer and by the vet nurse. Mabel did require another visit for anti nausea medicine IM and Dr Palazzini evaluated her.  Dr Palazzini did not charge full price for this outpatient visit due to her just being there a few days earlier.  VSEC always review prices before treatment is initiated. Read Less

Attention Colony Parents - VSEC has a great understanding and appreciation of your feral fur-baby. Highly recommended for emergency situations such as my feral was hit by a car. My baby's suffering was over extremely quickly and I cannot thank the staff and doctor enough. They gave my Mickey peace and I was able to hold him as he received his wings. It was all I could hope for. Read Less

Clearly this place is not concerned about animals and only about the bottom line. We called in to get a price estimate for stereotactic radiation treatment for our dog. We live in Virginia and i decided that it would be reasonable to drive 5 hrs to PA if the price is reasonable and the location has availability for CT and radiation treatment in the short run. I was told that without the initial phone consult, an estimate for stereotactic treatment cannot be given. Interestingly, other location that do not have shared their pricing with us by email. Stay away. We are going to stick with the services in Northern Virginia. Read Less

Horrible! not very empathetic. They were more focused on treatment planning and financials rather than the best interest of my pet! after my pet was put down after they promised a good prognosis their staff contacted me two days later for more money. I would not recommend this place for emergency services. Read Less

I can't say enough good things about all the staff at VSEC! From the moment I walked in the door with Bunny, my little special needs kitty, the staff were right on top of things! They spent hours running so many tests to get to the bottom of Bunny's issues. I could see they genuinely cared about Bunny and gave me all the time in the world to visit with her after she was admitted. I also appreciate that they took the time to explain the billing. Yes, it can be costly for emergency veterinary services, but this place is top notch and worth every penny! Read Less

If I could give zero stars I would. Horrible attitude on the phone. If you're not a regular customer of their vet they treat you like trash. Some of the doctors are nice, but they are charging big prices to keep their really nice center open and make sure it's stocked up on free coffee etc. Read Less

All they care about is money. Yes they knew their stuff but unfortunately my dog died. I am now slapped with an $877 bill. I'm devastated and crying in the lobby and they want money. This was July 4th late at night. I didn't have it and I had no choice because my dog was suffering. Where was I supposed to go. They will now hold onto my deceased dogs body before they send for cremation until the bill is paid. I dont have that kind of money to just pay out. Unfortunately I ...feel your desperate need for an emergency vet is taken advantage of. I have had past vets that give you a discount especially when you have to euthanize your pet. It hasn't even been 2 weeks, I cant stop crying and now I get a call for the bill and find out they wont release my dogs body cremation. I never heard of this. What was I supposed to do with her and where could I have gone at 9:30 at night. Cant you give me some sort of break. This makes me sick on so many ways. See More Read Less

They definitely know their stuff. They knew spot on what was wrong with my dog. Unfortunately we had to put our girl down. I am devastated and heartbroken. As we were leaving and I'm hysterically crying, I get slammed with an $877 bill. I have to make payments for something I dont even have. Paying for the service isn't the issue, but you would think or hope they would cut you some sort of break especially since you just had to put you for baby down. I didn't want to discuss a bill as I'm devastated by what just happened. I know of other vets that give you a break after you had to put your pet down. My girl was on borrowed time, not knowing at the time what was wrong with her, I had no choice but to go to the e.r. with her. She was an amazing girl and I will be lost without her by my side and now having an $877 bill. That just makes it worse. All they care about is money. They will hold on to your deceased pet until the bill is paid before they will cremate them. That's morbid!! Hold a grieving persons pet hostage. I have an high bill that I can't just pay down. It's really sad when you are desperate to get help bc something is wrong with your fur baby and it's late at night and nowhere else to go!! They take advantage of that!!! Read Less

I currently own 5 dogs, in addition to fostering medical needy dogs for a local rescue.  My chihuahua mix, Molly, was recently diagnosed in April with early CHF and placed on Pimobendan.  She has a very complicated medical history, along with neurological issues, and was seen/re-echoed May 25, which showed increased cardiomegaly and left atrial enlargement (we then added Enalapril to her regimen).  A week ago Molly was dyspneic, tachypneic, had blue mucus membranes, collapsed and was taken to my Vet where they did a CXR which showed pulmonary edema, given IV lasix, and she was also sent home on lasix.I came upon this this facility initially when I was unable to get in with my regular Cardiologist at CARES in Langhorne.  I called VSEC and was able to make an appointment with Dr. Meltzer on Thursday, July 5th, for a re-echo.  Dr. Meltzer and the nurse that cared for Molly were exceptional, and I had a great experience.  They both took the time to answer all of my questions, and it was decided that her Lasix dose would be lowered (from 12.5mg BID) to 6.25mg BID because that was "too high for her". On Friday evening, I noticed that Molly was decompensating, she was dyspneic, tachypneic, and her mucus membranes were blue.  She was coarse bilaterally, and my vet was closing.  I was instructed to take her to the emergency vet.  Since I was at VSEC the day before, it made sense to go back there again.  I brought Molly in a little before 1 am.  The receptionist was great, she called for a tech and Molly was whisked to the back to be placed in oxygen.  So I sat, and sat, and sat, and sat.  People that were there were going up to the front, asking when they're going to be seen, and the friendly receptionist would look in a chart and say "you're going to be seen next", before apologizing about the wait.  After 2 hours of no information, I went up to ask the status of Molly.  The same receptionist, verbalized the SAME thing to me!  Excuse me?  She has not been seen by a doctor and evaluated?  She has been here for 2 hours!! In respiratory distress!!!  She has not been evaluated!?  I never realized that Veterinary Medicine operates on a FIRST COME, FIRST SERVED basis.  My dog is in respiratory distress, and she already does not like being at the vet even when she is well. Now she has been sitting back there and I am being told "It's okay, she's in oxygen, she's not in distress" said the tech that came to talk with me.  This is unacceptable!!  She should have been seen immediately when I brought her in, not just thrown in a cage to wait her turn.  Even Dr. Palazzini said she should stay a few days for observation because of how distressed she was and how her CXR looked.After much research over the weekend regarding Lasix dosing in animals, I have come to the conclusion that Molly should NEVER been tapered down to 6.25mg.  Her maintenance dose was incorrect and that this is what caused her to have a relapse with pulmonary edema.Here is where I am going to let you know that I am a Registered Nurse and have been in the healthcare field since I graduated high school and went into the military.  I work with and take care of babies that are born as early as 23 weeks premature.  If a parent had said to me that my baby is having difficulty breathing, you better believe that this infant would be a priority, and would be quickly seen by the physician.  After nearly 20 years in this field, I have never seen such lack of urgency for an animal (or human!) that is in respiratory distress.  My dog is in heart failure.  I do not understand why she sat back there for 2 hours, in distress and decompensating, merely because it wasn't her turn.I hope this serves as a wake-up call and that you will change your policies regarding how you practice veterinary care with the animals that continue to come through your doors.  I will NEVER recommend VSEC to anyone, and I will make it a point of sharing my story with those in the rescue community with whom I work closely with.  This was an absolute disgrace, and I hope other animals and their owners, will heed this warning that "emergencies" are on a first come, first served basis. Read Less

The most compassionate staff ever. We had to take our dog there several times over the last year and each time the entire staff was great. Unfortunately the last visit we had to put our baby down but the quickness of the response from the staff was amazing. They met us at the door and helped us address the situation quickly and compassionately. And to top it off, we received a hand signed card from all the members of the staff. It was so touching and way more than my vet did. I can't say enough good things about VSEC. Read Less

I recently brought my dog for a consultation regarding a medical issue that has been going on for a few months. I was very disappointed in the tech that spoke with us to get an understanding of what was going on. I began to explain from the beginning her medical condition and he cut me off. He had a set list of questions to ask and only wanted to hear those answers and that's it. It was very upsetting because her issue has been going on for awhile, and I wanted to explain exactly what was going on but was not given the chance since he was very short with me. Read Less

I have never been to a place where they care so much not only about your pet but about you. I thank them with everything that I have for the times that they have saved my fur babies. Even on Christmas, they are there to help you with caring and understanding gentleness with all involved it’s just my heart is so thankful. Thank you for everything that you do and the care you provide. Read Less

Staff makes you feel really at ease with anything that’s going on with your pet. Very clean and open waiting area. Doctors are communicative and show a lot of care for the animals they see. Plus, they allow your four-legged friends to be visited, where they give you a blanket and a private room to give your pet some family time. Really great facility Read Less

We unfortunately had to put our 12 year old pit Athena down the other night. It was heartbreaking for my family, she was such a sweet dog. The staff here was so kind and compassionate and gave my dog excellent care. They even sent us a paw print of hers to remember her by. I will be bringing all of my pets here for any care needed. Read Less

This place is very good. Professional friendly staff, witch helps bc no one wants to be at the hospital, but if u have to they will take very gd care of your pets. I wld definitely Recommend. They make it as nice as they can. I trust them with my animals! Read Less

We brought our cat here after an ultrasound was recommended by our primary vet for stomach issues and weight loss. The staff was extremely friendly right from the start and the technicians and vets were very informative and good with us. Our cat ended up needing surgery for blocked intestines and we were allowed to go back and see where she will be staying. Seemed very clean. Surgery was a success and surgeons were very nice on the phone. Can’t wait to pick up our cat, but until then I feel confident that she’s in good hands for a few days! Read Less

The loving care my cat has been receiving has made this scary, stressful time so much easier. I am so grateful that there are people in the world who are strong, smart, and compassionate enough to do this job. My Emma is in the best hands possible. Read Less

This is the most impressive veterinary hospitals I have ever seen. My foster dogs’ life was saved by them. I am quite good at giving feedback on performance; I am a teacher. It is my great pleasure to say they were perfect in every way. My advice to them is, “keep up the wonderful work you are doing; the world is a better place because of people like you” We were at your Conshohocken location. Read Less

I love this place. They saved my cat and dog's life on separate occasions. Whenever I feel I have an emergency my first thought is this place. Then I decide the rest.... What time of day is it?, should I go to my regular vet? is this bad enough that the vet will forward me to VSEC? Should I go now or wait and see? I glad this place exists, even though they moved another 10min farther away from me. Read Less

Everyone on the staff at VSEC Levittown are so caring and knowledgeable. Dr. Jennifer MacLeod performed knee surgery on our Rescue Pittie Mimi. Her thorough explanation of our treatment choices and  what to look forward to in the recovery process put my wife and I at ease. Thanks to everyone on staff! Read Less

The staff here are so friendly and well educated. My dog, Capone, has aggression issues so it is very stressful when we have it take him to the vet. The staff made the process as easy as possible. They evaluated Capone thoroughly after they sedated him. Julie, our nurse, was amazing and I couldn’t thank her enough. The people that work here are so caring and brave! Read Less

I will never return there. My sweet dog was diagnosed with cancer. We were told if we went through chemo he would have an additional year. However less than two months after the cancer returned. We took him there on thurs and did a biopsy. Friday we were told the cancer came. Saturday he was screaming in pain and I was told the oncologist would not be available until Tuesday. After spending thousands we were pretty much told too baddies Read Less

The staff is nice and they surely know what they are doing but the biggest issue is the wait time, even with an appointment. This is our 3rd time here in the last 2 weeks and no matter how busy or slow we have had to wait at least an hour just to be called. Today we had a 240pm appt just for a bandage change it is now 320 and still waiting. We've sat here and watched people walk in well after us and get called. They need a better system especially for peopke with appointments. Read Less

These people treat this place like it's a human hospital! Over seven years, we've taken our Chocolate Labs there twice hoping for a specialty miracle to save their lives. THEY DELIVERED! Call day or night to get an update on your pet and they will happily help you without question and without any sense of annoyance. Like a human specialist, you will pay for what you get. I gladly did and will do it again if necessary. Worth every penny. They are reasonable but reasonable is a relative term when compared to their name "speciality". There is the potential it may cost you more than your local vet. Read Less

This is an incredible place! My sweet standard poodle has had a large liver mass removed, sinus tumor removed, skin cancer removed, IBD, pancreatitis and now chemotherapy with lymphoma. I have been to just about every specialist there and each doctor is just as incredible as the one before. The front desk ladies are sweet, thorough and personable too. Plus the nurses are all extremely educated and compassionate. I cannot say enough about this place. However, it does cost money to go here. They do provide care credit though if you should need it. Still please consider getting doggy health insurance. Without it, my girl would not be here today! Thank you VSEC!!!!Read Less

Philadelphia office: Extremely kind and extremely capable. Right now one of my kitties is going through a UTI block procedure and even though he's all tied up in tubes, he rolls over on his back for his belly rubs from the staff. It's a huge peace of mind for me to know he really likes them. From what I have witnessed with all my pets, I feel secure in their knowledge level and impressed by the high level of care and responsiveness when my pets have needed it. It means a lot. Thank you! Read Less

Just left my puppy there for a routine surgery, they make you feel very comfortable knowing that your pet is in good hands. They have done surgery on my other dog and did a flawless job. I prefer to bring my pets here because I know that they are receiving the best care possible. Every staff member I have met has been extremely pleasant and accommodating. Read Less

Do not go here!! First of all they don't let you stay with your pet. The Drs seemed ok but the support staff was awful. We spent 4 hours here waiting for an ultrasound. And X-ray, 2 hours in were told they were really backed up for ultrasounds and would need to leave our dog if we wanted one. We declined and when we finally were checking out and they called for someone to bring us our dog (who is one of the sweetest golden retrievers ever) the girl on THE SPEAKERPHONE said she was the worst patient ever. Seriously? The receptionist tried to cover for her and say she must have been talking about someone else. 25 minutes later  I had to ask again where my dog was and hen they finally brought her out to me. Read Less

If this review can save someone else a wrong diagnosis, then I feel as though my time has not been entirely wasted. My boyfriend and I took our 1 and a half year old Siberian Husky, Jackson to this 'speciality Center' on Friday night for an eye issue. After waiting what I perceive as far too long for us being the only clients in there, Jackson was finally taken back in an exam room by a Vet Tech. We were then subject to vulgar and utterly inappropriate talk by the staff at the front desk. They deemed it necessary to converse about male genitalia for about 15 minutes or so. Finally the Vet Tech came out with our dog, and after more waiting and more listening to the front staff's antics and irritation by anyone who dared to call and interrupt their disgusting conversation, we were taken back to meet the Dr. (Karen) She informed us she believed our dog had a mere eye infection and that NOTHING showed up on his dye test (no abrasions). And that he was also uncooperative, as she was unable to check his pressures for glaucoma. This was also a concern of mine, as Siberian Husky's are prone to Juvenile Cataracts and Glaucoma. We were sent on our way (without an E-collar) but with steroid drops. She said I could follow up with an Opt. if I wanted to. Did not offer to call one in (I thought they were a Specialty Center) and did not give us any references. We leave- after paying nearly $200. Fast forward to Sunday and his eye is worse. Much worse, I did however, call them on Saturday to inform them- all they did was tell me to stop the drops and I could come back in if I wanted? Hm. I decided to not go back- but instead go to the University of Pennsylvania instead late Sunday as now his eye will barely open, his third eye lid is extremely inflamed and covering his entire eye. Long story short, Dr. Wolf at U Penn diagnosed my dog with a Corneal Ulcer in about 5 minutes after seeing him. He also could not understand how this was missed on Friday night. He also informed me to 'throw the other drops away' as they would FURTHER DAMAGE his eye. We were sent home with a proper diagnosis, proper medication, and an E-Collar from U-Penn. Dr. Wolf at U Penn was determined to get to the bottom of my dog's eye problem, which left untreated could have done serious damage, even left him blind at less than two years old, he had offered to call the Opthomologist in if he could not figure out the issue himself. I am disgusted at VSEC for wasting my time, money, and giving my dog a wrong diagnosis, which in turn with the wrong medication could have done irreversible damage to his cornea. I will never get my $200 back but I am thankful that I went with my gut, went to U Penn. Stay far away from this place if you truly value your pet's health!! Read Less

Well money is obviously there bottom line basically told me come up with 4k or your cat will die and if not 4k we can just put to sleep, In a round about way ...  We don't qualify for credit from the money problem mess over the last few years.So now we are stuck trying to nurse back our cat which they said has dehydration issues and possible kidney problems Sad people I wish them nothing but bad luck as money is more important than an animals life .. good luck to them all .. enjoy your time and money on earth cause when it's over so are you... I'm sure God will be waiting as you explain your money speech .. tootles Read Less

Our dog became very ill and vomited blood several times. We took him to VSEC and received wonderful care. Despite it being 2am, these folks were attentive and caring. The vet was obviously well trained and confident. The fees were fair and explained in advance. This facility is clean and well staffed. Read Less

Always a great experience ... I come to see the specialist dr bossbaly .... and she is fantastic ... my dog Lillyanna ,has been living a fairly great life with her recommendations ..... and the doctor herself has a great way about her .... the practice is great also ... very helpful and accommodating .....if you want the best and can afford to pay for , I highly recommend ...... Read Less

Happy this place was here. My yorkie began having seizures & walking in circles. I took him here they kept him overnight for treatment. Turned out he had water in his brain. They told me smaller dogs of his breed are prone to that disease. I ended up getting his meds & bringing him home. His condition worsened. I had to put him down. They were very supportive. Gave me options if I needed counseling to help me through the pain. I would recommend this center to everyone with a pet. Read Less

Happy this place was here. My yorkie began having seizures & walking in circles. I took him here they kept him overnight for treatment. Turned out he had water in his brain. They told me smaller dogs of his breed are prone to that disease. I ended up getting his meds & bringing him home. His condition worsened. I had to put him down. They were very supportive. Gave me options if I needed counseling to help me through the pain. I would recommend this center to everyone with a pet. Read Less

We were recommended to come here and ended up having to have our dog put down. Was impressed with the honesty and integrity of all we came in contact with. Exceeded expectations on a very trying and devastating day. They were compassionate and caring and made Maggie's final time with us special. So very grateful. We received a handwritten sympathy note - so nice and appreciated Read Less

6-1-17. Still no 20% refund for overcharging and ordering tests that were not needed! Be careful with this place!!! 5.19.17- As of today I still have not gotten my 20% refund . It only goes to show you that they wanted me to change the rating to give me the 20%. Not only do they overcharge you and try to get extra tests just to rack up the bill but then when they tell you they're going to give you some money back because they got busted they don't unless you change the rating. I will keep you updated it and see what happens . I would like to give everybody an update as to this Veterinarian Hospital. After I had brought my dog in and was totally disatisfied with the service and outrageous costs! I had called to complain about the way things were handled. I spoke to one of the employees on the phone about my dissatisfaction. She informed me that she would have a manager call me at the end of the day. I had never received a call back. After I posted a one-star rating on Google the following day I got a phone call from the office. It took a 1 star rating to make them reach out to me that's how much they care about their customers. After a lengthy conversation they told me they would give me 20% back off my bill. It's about two weeks later and I still have not gotten my credit on my credit card. It's amazing how they failed me at the first visit with my dog and then they can't even credit me when they told me they would give me 20% back. This will be the first and last time I will ever use this hospital again. I will never recommend this hospital to anybody with a sick animal. I was charged almost $900 for blood work and another procedure that wasn't even needed. Then it took them 5 days before they reached out to me to give me some results and told me I had to come back in for more testing. So I decided to take him to my regular vet and for $109 total cost he was treated and is back to his normal health. Read Less

Great service for pet emergencies any hour of the day. Can definitely get crowded some days, but they will see you much faster than a vet. Also a bit pricy, but everyone tends to spend way too much on their pets. Read Less

This is one of the few 24/7 ER Vet Hospitals near to Philadelphia that on the weekend; ACTUALLY knows the schedules of their many Specialists (many others don't & want you to bring your pet into the ER & have your pet stay overnight[s] until the specialist comes in - & can't tell you the basic cost for overnight/ day stays till their specialists come in). This is NOT to say in true emergencies you shouldn't take your pet in immediately!!! My specialist appointment time was delayed for a true emergency - which I would want to happen if my pet was critical. We saw a fantastic Opthalmologist at a very reasonable rate (compared basic eye exams of other 24/7 ER Vet specialists), who explained & answered questions in clear terms & he & all staff were friendly. Large, clean (no odors or dirty floors) waiting room with area for cats, vending machines, huge parking lot, handicap accessible, & near many highways - so no matter what direction you're coming from it's easy to get to! Could not have had a better visit! Read Less

This is an assembly line practice. I made an appointment and left work early to be on time. Once I got there I was told they were running behind a few minutes. We sat for an hour and left without even seeing a doctor or being acknowledged by the staff. They do not honor appointments, so if you have hours to wait then this is the place for you. The doctors might be good, but is it worth the wait to find out? My time is valuable as well, so I expect appointments to be taken into consideration in a timely manner. I would NOT recommend this place to anyone. Read Less

Brought our dog in as a referral from our vet to get a lump removed. Cost estimate was $3-3.5k. We received a call from the doctor once surgery was complete and given an informative status and told we'd receive another call in 4-5 hours to let us know we could take her home. 5 1/2 hours later I began calling and no one would answer the phone. I called 5 times over 30 minutes. I drove up to the hospital and waited to speak to the doctor. He advised that he wanted to keep her overnight so that they could administer better pain medication than we could take home and they'd give us a call the next day. At 9 am I received a call informing me to be at the hospital at 1 pm for discharge. Showed up at 1 pm sharp and waited an hour. I'm hoping the quality of the surgery out performs their lack of customer service. The total came to $3320. Recommend leaving time in your schedule. Read Less

We had a good experience. We brought our cat here because he was dealing with a UTI and needed daily fluids. We arrived on a Sunday afternoon and they wait was a little long. The room was pretty full with owners & pets. When we were seen by the doctor she took the time to explain everything to us. She also called later in the day with the test results and discussed the plan for the following day. The place is very clean and all staff are helpful and friendly. People who bought in pets that were in critical conditions were obviously cared for first. It's a little pricey but that is the cost of emergency care. Read Less

We took our Teddy Bear there in the middle of DKA shock fearing we would lose him. Thanks to Dr Bernstein and the wonderful nurses and doctors there Teddy not only made it but came home two days later like his happy, healthy self! Everyone was so kind and wonderful , including the amazing front desk staff. We can't thank you enough for everything you did for Teddy and for the gift of saving his life!!! Read Less

Absolutely love this animal hospital, the staff is super friendly and Dr. Simpson is by far one of the best vets I have ever dealt with. I would recommend this animal hospital to anyone who needs vet services. Read Less

We brought our boy Jack to VSEC in early January for a diagnosis on a set of chest X-rays he had done at his regular vet. He ended up spending the night in the ICU, and the next day we were told he had advanced cancer that had spread throughout his body and was not expected to survive treatment. We were absolutely devastated to say the least, but the staff at VSEC treated us with the compassion and support that we so desperately needed. In particular, Dr. Dzienisiewski was wonderful to Jack and put our minds at ease that night, and after we left, she called us as soon as she knew anything. When we came in the next day, we appreciated Dr. Durkan's honesty and advice as he helped us through our questions, our grief, and, ultimately, our final moments with Jack. Dr. Durkan assisted us in giving Jack a peaceful, humane send-off, and for that we are grateful. VSEC is a great place, and we're lucky to have it nearby.Read Less

I have taken my dog there a few times and wish I could give them more than 5 stars. The staff are all very helpful and friendly and the pricing is very reasonable. I would recommend this veterinary hospital to everyone! Read Less

I took my cat in last week to the philadelphia location for a urinary block. The procedure here was $2000. They tried to help me open a medical credit card but I was denied. Instead of telling me about the other payment option, they waited an hour then told me. They refused to treat my cat until I paid. During the visit, they also lost all my papers I had for my cat. Now, one week later, my cat is showing the same symptoms from before I took him in. Even a week after the procedure, which clearly did nothing for my poor kitty, they want to charge me to do it again or to even see him when they didn't fix the problem in the first place. This place not only way overcharged me but it was all for a procedure they claim fixed him that didn't and lost my papers in the process. So now I have to take him to a different vet to do all of this over again.Read Less

When I was there last week bc my cat Simba had basically stopped breathing they did everything they possibly could have done but sadly he died. The doctors and nurses and staff were soo caring & they made me feel like this was the best emergency vet center for any animal. They made me feel cared for after my cat passed away. They even took care of the crematorium place as well. I picked up my cats urn yesterday & the front staff was soo kind and caring. I would totally recommend this place to everyone I know. Read Less

We looked all over New Jersey and Pennsylvania to find just the right doctor to perform our cat, Peanut's, mouth surgery. Dr. Jennings was our choice because he not only explained fully what he would be doing, using an anatomical display, but also showed sincere compassion towards Peanut and his condition. Dr. Jennings did an amazing job on Peanut's surgery and Peanut is now able to open his mouth wider and eat more comfortably. He can also meow and yawn without pain. All of the staff at Veterinary Specialty and Emergency Center in Levittown PA are caring and compassionate. We recommend their Center highly, especially Dr. Jennings for any oral issues your pet may have. Thank you, Dr. Jennings and all of your staff! Read Less

I love them! My dog fractured his leg pretty bad 4 days before Christmas. He needed surgery to put a plate in to fuse the bone back together. Having 2 young children I was clearly upset that I had to pay $5000 for surgery (what I was quoted) but I had to do what I had to do for my fur baby. I was very happy that when I picked him up I ended up paying $1500 less then my quote as they did everything cheap as possibly for me knowing my situation when they had already quoted $5000 and I'm sure some places would take advantage and still charge you the original quote. Also the doctors and vet techs are extremely nice and caring. Facility is also extremely clean :) Read Less

We've unfortunately been there several times, but the veterinary personnel are always caring and informative. They act quickly in emergency situations. They even sent me a sympathy card after our pet passed. They are great. Read Less

Brought my cat here for IBD a few years back because my regular vet was on vacation. Wanted to do expensive invasive surgery to get a biopsy to prove IBD, asked if it would show what foods my cat was allergic to, was told no. So why would I do it exactly? They kept him for 4 days, got him well again, for which I am grateful, but charged me $1200, which seemed excessive.More recently (last 4 months) have brought in two feral cats on two separate occasions to be neutered/vaccinated. Was told "we don't neuter/spay animals" both times. I'm sorry but this is wrong.Overall impression negative, would only bring my animals here for something my vet couldn't handle, and would expect to be charged a bundle. Read Less

My appointment was at 4:20pm and I was out within an hour. Though it seemed longer because it gets dark quicker but I was very pleased with the timely manner. Dr. Reinstein is absolutely awesome! So friendly to me and so gentle and calm with my little baby. She was quick to find he had an immune disease that is affecting his eyes but is treatable with eye drops and steroids. His eyes look so much better! I also got a follow up call yesterday which I was surprised about but also very nice and we will be returning in 2 weeks for a follow up visit (: Read Less

They are so sweet here and extremely helpful. I came in with my chihuahua who was in labor at the time and they took such great care of not only her but also me by telling me exactly what was going on while answering any questions me or my husband had. Truly an awesome place with a great vibe and happy to say also the birthplace of 4 adorable puppies as of last night :) Read Less

I don't have anything nice to say about this place unfortunately!!! My dog was vomiting and my vet suggested I come here. And hour later my dog died. They wanted to make sure they were getting paid first. Good thing the hospitals ER aren't the same for people. People get the care and attention needed before asked if you can pay for care. I don't care what you read on the Internet about what nice people they r here. Bottom line is if u can't pay for what they think the care will cost your animal won't be taken care of. Thats disgusting if ya ask me!!!!! Read Less

Overall the care of my dog for a torn ACL was excellent. She has made a full recovery. However, on my last visit just yesterday I was talked down to for being 12 mins late for my appointment. I explained I lived 2 hours away and hit some major construction traffic on 95. They didn't seem to care. This was the first time I was a little late to an appointment and they were already running behind with everyone else. Not sure why I was singled out. I could understand if I complained about the wait but I was completely fine with waiting. I drank my soda and ate my chips like a good girl waiting for my fur-baby. My only comment is that maybe they should understand not everyone who is a patient is from the immediate area. Plus we are talking about 12 mins. Work on that...awesome thanks. Read Less

After agonizing over which was the best place to take my 2 year old boxer for vomiting, lethargy and refusal to eat we went with our gut and now know it was the best decision we could have ever made!!   When we arrived with Axle they had us in a room and took him for an exam almost immediately.  They have a large caring staff and is the cleanest facility I have ever been to!  Due to dehydration we knew he was being admitted.  They ran the blood work prior to doing the ultrasound to rule out any illness.  Once cleared they did an ultrasound showing an obstruction.  I received the call from the doctor and she was very straight forward and answered all of my questions and concerns.  They called in a surgeon to work on Axle that night! Around midnight the surgeon himself, Dr. Fickler called me and was beyond kind and patient.  Axle swallowed a piece of a bath towel and this was causing his issues.  He wound up staying a few more nights and kept me up to speed after rounds and I was able to call and speak with someone anytime I wanted and update with no issues.  They started knowing who I was as soon as I called and were never once annoyed always helpful and kind.  We were even able to visit with him 9 o'clock at night!  I just went and picked up our furbaby and he is doing amazing!  I can not say enough about the staff and facilities.  We own Axle's mom and my son picked him out of the litter at 2 hours old and have had an immediate and strong bond since.  Anyone who can make my son smile by caring so much holds a spot in my heart!  They all loved him and we love them!  Also, I think it bears mentioning that not once did they try to sell me more or rack up the bill even knowing how much available care credit I had.  I appreciate that!!  I live a half hour from VSEC and I think its worth the drive for any visit! Read Less

I believe the ophthalmologist at this location to be competent, but to have to spend 2-4 hours here for every stinking appointment is unacceptable. There has to be a better way to manage patient care. Our last visit lasted nearly 4 hours. Perhaps overbooking of Dr. Glickstein is a continual problem. Or he just cannot estimate how much time he needs for each patient. Knowing this now, we are required to take almost an entire day of personal time from work just for one visit. Again, this doctor seems competent enough, but do not plan on expediency in your visit. And bring a recording device because he seems to also have trouble conveying results coherently to the lay person, or in complete sentences. If you can get past the ums, and sentence breaks, you might be ok. The vet report is not in English so do not plan using that as a guide either unless you have an interpreting vet for your care on the other end. Unfortunately, these specialists are not abundant and we are stuck.Read Less

Unfortunately when you need a specialist, there are not a lot of options to choose from. Dr. Glickstein is competent but the time to wait to see the doctor is a 1 hour minimum. Then the rest of the visit takes anywhere from an additional hour to 3 hours. This whole process is unacceptable but we have no choice. If you need a specialist here, plan a 2 hour minimum visit time. If you can't get people in at their appointment time that is scheduled, then come up with a better process. We have NEVER seen the doctor any sooner than 1 hour after the appointment time.  Our last visit was almost 4 hours long, after the 1.75 hour wait to actually see the doctor. Scheduling is the worst, and because they are so far behind you are stranded in the exam room waiting as well. I wish there was somewhere else we could go. Not sure about emergent care but this scheduling part sucks. Read Less

Was referred to VSEC when my dog was hit by a car and my local vet felt he needed 24 hr monitoring which they didn't offer.Our vet called ahead for us so they took him back to triage right away and within the next hour or so, had him comfortably resting in an oxygenated chamber which was the best treatment for his bruised lungs.  The staff from the front desk to the nurses and doctors were all excellent, caring and friendly.  But just be prepared for the cost.Thankfully, our dog didn't require surgery or I'm not sure what we would've done.  They give you an estimate for services--it's a low-end and high-end guestimate at what you'll be paying for your pet's care.  You have to pay a "deposit" for your pet to be admitted---but the deposit is 75% of the high-end estimate!  Overall, I was pleased with the care our dog received and I wouldn't hesitate to use them again in a true emergency. Read Less

Came here under unfortunate circumstances but this placed make the best of a bad situation. My family's poor puppy was sick walked in was handled immediately and it wasn't busy so puppy was brought back immediately. Shortly after Doctor came and spoke to me went over options and pricing. Chose to take the meds and take my puppy back to my family's house. He wasn't feeling better brought him back to admit him. Went up to visit him while he was admitted and they brought him out for a visit almost right away and accommodated us. Sent the dr in to talk to us. I like being kept in the loop. Communication is huge for me and they delivered. The place is clean. It smells like animals but it's as to be expected as animals are their target client. Staff are excellent. Sure prices seem a little high but what hospital isn't. Plus you get what you pay for - great service and treatment!! Read Less

I have been here twice and the facility is beautiful, very state of the art and comfortable for waiting families. The girls at the front desk have always been lovely and helpful. I appreciate that both times I've been here, the doctors and nurses acted quickly and efficiently. Sometimes you sit and wait for hours at vet offices. They will look at your pet right away or very close to when you brought him in, which eases anxiety for the pet owner. My only complaint is the attitude I received from a nurse. I called to ask a question and she passive aggressively criticized me for not leaving my cat to be monitored overnight. It was a minimum of $800 just to leave the cat there and be monitored. In an ideal world I would do that, but I can't afford an $800 hospital stay for myself let alone my cat. I am able to administer medication, monitor my pet, and of course bring him in if he declines. It wasn't like I took him off of life support and brought him home; the overnight stay seemed precautionary. I wish there was more compassion in that regard, because very few people can afford the thousands of dollars a trip to this hospital can accumulate. Read Less

Brought my 11 yr. old Boxer/St. Bernard Mix here with a problem with his Right Rear Leg. On the original visit I was charged roughly $80.00 or so more than I was verbally quoted for X-Rays and Blood Work, and some medication. The Doctor was inaccessible at the most crucial time for my pet, I eventually had to let my friend go, at another Veterinarian Facility which killed me. But trying to be objective it just seems this place is more about the money than the friend! I will not come back here for any reason but that's just me. Read Less

deeply disappointed in their service and care of my cat!! he was very anemic when i arrived their . they gave him oxygen and a blood transfusion and said he tested positive for felv. another test which should have been standard protocol i had to request them to do and it came back negative for felv. they basically told me to put him to sleep even though he was only a baby because he would never get better. i took him home but they really didnt give me any hope. i finally put him down when he just kept getting weeker. than i read an article on feline infectious anemia which they never even tested him for. they charged me close to 3000 dollars and really did not go out of there way to try to save the cat. i feel he could have been saved with the right diagnosis and medicine. i will never take another animal here! totally horrific experience! Read Less

Great people who take care of your furry family members at a moment's notice. The staff here is so good, I'm mustering the energy to give them all the stars even though I'm exhausted and totally ready for sleep. Thank you to everyone at VSEC who helped when one of our pups started showing some signs of pain. The facility is modern, very clean (no easy feat I'm sure) and big. The staff are numerous, polite, knowledgeable, and true animal lovers. I knew our fur baby was in goods hands, and he is now on the mend. If you're ever in need of help for your pet, don't hesitate. Get to VSEC ASAP. Read Less

Over a period of 2 months, my cat Fergus went from difficulty jumping to being totally paralyzed in his rear legs. My primary veterinarian suggested VSEC and I am so thankful I took his advice. Tests indicated a tumor on his spine and subsequent surgery and recovery gave me back my cat - minus some hair of course but walking, jumping and looking like he loves life again. I can't say enough about the staff at VSEC. I expected skilled veterinarians and veterinary technicians but was amazed by the organization and the level of communication at VSEC. I was called at each step with full explanation of the step, patient answers to all my questions and estimated cost. I was even called the day of surgery to let me know the approximate time of surgery and then called by the surgeon, Dr. Eagleson, after surgery, which was late in the evening, to tell me the outcome (benign meningioma neatly removed). I will never forget visiting Fergus the day after surgery and watching Dr. Eagleson carry him into the exam room with a blanket over his head (and one foot dangling from underneath the blanket) because he knew how frightened my cat was from all the noise and lights. VSEC is a caring, highly skilled, very organized hospital. If only our human hospitals were run this well! Read Less

Words cannot express how lost we are without Princess. The entire staff was so kind and professional - very helpful.  They guided us through a most difficult situation and made the transition of a lost family member much more bearable. Although no other pug will take the place of our Princess, we know where we will bring all of our beloved pets. We are forever indebted to you all and will highly recommend you in the future.  Thank you.  RIP our lil "rescued  Princess" 12-20-15. Read Less

The entire staff at VSEC is outstanding. From the reception to the back office, and everywhere in between. They have saved the life of our dog on one occasion and on others have treated medical emergencies for us. Staff routinely followup on issues and the medical professionals open to pet owner feedback during the medical diagnosis and treatment stages. We have worked with the OR team and with Dr. Reinstein and her nurse Kamyl on eye-care issues for our dogs and we could NOT be happier. I wish I could receive medical care like my dogs receive at VSEC. the service is High Quality, the staff cares, and the organization from top to bottom has high integrity Read Less

The doctors at VSEC Levittown are absolutely wonderful. They go above and beyond to take care of you and your pet in a timely manner. Dr. Scali was very helpful with my cat. We took him in because he wasn't going to the bathroom, here he had a crystal blockage. Dr. Scali did an excellent job explaining what was going on, and what they will do for him if we admitted him there. One of Dr. Scali's areas of special interest is Urinary Obstructions, which is what my cat had. Because of this, I felt better leaving my cat with her. The keep you well informed of what's going on via phone and email, and you can always call and check-up on your animal (which is a big plus in my book). Keep in mind because they are very busy that you might not talk to someone right away, or they will call you back, which might be a while too. But this is totally understandable because of so much they do. They are also a bit pricey, but it's worth it. My cat is home happy and healthy once again thanks to Dr. Scali and the staff at VSEC in Levittown.Read Less

Wonderful experience in a difficult time.Our dog was sick. Our veterinarian suggested an ultrasound to rule out cancer.They recommended VSEC. It is a large facility with easy access to the highway. When we arrived for our 2:30p appointment, we were greeted by a friendly receptionist. She had us fill out paperwork. Then a nice nurse asked us some questions. A short while later they took our dog back for the ultrasound. Only took about 10 minutes. After that, they brought us back to an exam area for a consult with a very nice doc. We though the worst when they brought us back. The doc came in and told us no cancer. It was a tick born infection which our primary vet had already started treatment. Paying for treatment was just as pleasant.Overall. From beginning to end. Something that could be a terrible experience physically and emotionally was made good by the caring and friendly staff at VSEC. I'd easily go there again, but GOD..... I hope I never have to. Read Less