I need to respond to the negative reports about them overbooking.  I have been going to this vet for probably 10 years.  Occassionally I have to wait, but it is not because they over-book, it's because they spend the time with client that are needed.  They also occassionally get emergencies. I don't mind waiting for them to deal with emergencies, because I would want them doing that for one of my animals. Read Less

I adopted an adult cat less than a year ago who although is very sweet, and great with my dogs, has had urinary problems since I got him. I had urine analysis done at another vet, as well as several visits to where he was only treated for UTIs. It got the the point where the antibiotics he kept being prescribed were making him sick, and I was losing my mind as he was still letting me know he was sick by not using his litter box. Dr. Henry saw my boy, and was far more sympathetic and compassionate than his previous vet. Although he was already on a prescription diet, she recommended a different formula as well as a supplement that was never even mentioned to me before. She also gave me alternatives that we could consider if this didn't work. I've seen the biggest improvement in Randy (the cat) since I've adopted him after her recommendations. We will always take him here going forward. I see other reviews complaining about the price of this office....I spent so much more in the constant visits to other places with no answers and options. You get what you pay for. ;) Read Less

All the doctors are great here. Dr. Keffer takes care of my rabbits and my two dogs. Recently had to put my pups down for cancer in my girl and liver failure in my boy. 14 years was a good run. Staff was very accommodating and we are very pleased with the creamation services they offer. We will be getting two or three more mutts from the pound as soon as we are done grieving. This is the place we will bring them for a long life! Read Less

I would not take my cats anywhere else.  The staff here is the most compassionate , caring, knowledgegable , professional staff I have ever encountered at a veterinary clinic. I had to have a cat euthanized 3 years ago . The staff was so caring and kind from the minute I walked in the door until I left.   The condolence card I received later in the mail was so touching.  The vet I normally see is Dr. Kate.  When I bring my cat in for her annual visits she treats her like she is the only cat in the world. I cannot say enough good things  about this clinic. They are the best. Their prices are  a tad high, but as stated, I will not take my cat anywhere else. Read Less

We just moved to the area and brought our two dogs to this vet earlier this month and I couldn't say enough great things. The receptionists were very nice, patient, and helpful, particularly Jesse, she has been absolutely great! One of our dogs has bad allergies and they discussed our options with us and reviewed the price of the options. When our dog had an allergic reaction earlier this week, they were available for an appointment to see her the following day and called to follow up on her. We needed to bring her in for a follow up since she was still having some issues and they were so flexible and accommodating. Dr. Henry is so nice and really cares about our pets and their best interest along with understanding our concerns. Such a great experience with this vet overall so far! Read Less

Dr. Henkel is phenomenal. It's very hard to find a great exotics vet and I tried out several in the area over the past several years. He's very thorough, knowledgeable, and cares a great deal about the animals. He's worked with me to nurse back to health several rescued bearded dragons. Highly recommend giving him a try for those with exotic pets. Read Less

I would not recommend this vet to anyone.  We had to wait for 40 minutes just to get called back by the vet tech.  It seems like they overbook their time slots.  They charge for just about everything.  They charge $20 for the vet tech to administer the shot, they charge $4 to have the shot thrown away, and they charge an inflated amount for the shots in general.  Other vets around the area are a lot more reasonably priced and actually see your pet at the actual appointment time. Read Less

We've been clients of Dr. Angie Keffer's for many years, and when she joined this practice we didn't think twice about following her. We love her and so do our animals! She's incredibly kind and gentle, and is extraordinarily smart.We've had many dogs and cats over the years that have been cared for and treated at Robinson Animal Hospital and we can't imagine going anywhere else for our pets! Dr. Keffer, Dr. Henkel, and Dr. Henry, the three whom we've had the most experience with, are extraordinary veterinarians with an abundance of knowledge. Their entire staff is top notch - kind, knowledgeable, compassionate and passionate about their jobs. Each and every person we've encountered has truly been awesome! The office is always clean and is very welcoming to both pets and their owners. We recommend this practice to anyone who wants the best health care for their pets. Read Less

We just moved to the area from Europe with our dog and cat. We brought the dog in for his shots and checkup. The nurse and doctor were both great. They listened while I asked a mountain of questions and answered everything that I asked about. They were both very attentive to us and our dog. They were gentle with him and yet very complete. Read Less

We have been going to Robinson Animal Hospital for 14+ years. They are wonderful, especially Dr. Keffer. She is so very compassionate. When our 13 year old sheltie started to have serious health issues, Dr. Keffer referred us to a specialty animal hospital in North Hills. We had our furry baby for another 6 months. Dr. Keffer called to check on her several times even though she was no longer in her care. We are very fortunate to have a vet like Dr. Keffer. For those of you that are giving Heather and the girls at the front desk a bad rap, I think of the saying of don't criticize until you walk a mile in their shoes. Instead of being negative towards them, if you see they are having a bad day, do something to make them smile. You will feel better about yourself too. Read Less

I take my dog and two cats here, and the staff are awesome, the doctors are friendly, and they are thorough and quick with appointments. Prices seem fair. They have email and text reminders to schedule routine check ups, exams and vaccines. Read Less

Thank you for being with my pretty Dinkers for her senior years and for being there in the end to help her pass without any more pain. Your staff, from the front desk to the doctors, are all friendly. My only issue was feeling pressured to run tests that we didn't feel were necessary on an elderly dog. Read Less

I live in Beaver County and it's hard to find a vet that treats rabbits and is even knowledgeable enough to trust. The closest one wanted to charge $300 to spay 1 rabbit and she didn't even know much about them! Anyway through some contacts I ended up here and they took such good care of my bunnies without costing an arm and a leg. It's worth the drive. I know I can trust them with my babies and for having a pet that's considered "exotic" that's hard to find. Thanks, Robinson Animal Hospital! Read Less

I love this vet so much. I brought my chinchilla here to see Dr. Angie. She is the most caring vet I have ever used. She is very compassionate and her demeanor and advice really helped me through the tough time of putting my chinchilla to sleep. The personal attention is so refreshing. When Yukon passes, they gave me a little keepsake with his paw prints in it. I wish I could use this vet for my dogs and cats also but unfortunately with having 4 dogs and 3 cats, it's just too far from my home. Read Less

I cannot say enough positive things about Robinson animal hospital. We have a large furry family, but this is the only place I want to take our small animals (rabbits, Guinea pigs, rats) to. I love Dr. Keffer she goes above and beyond to help out her patients and pet parents. They are quick to schedule you in to an appointment time that fits best with your schedule and have reasonable prices. I recommend this place to everyone. Read Less

Everyone was wonderful. The blood would not make it out to be tested that day because it was so late but the Dr me know that upfront. We set a day she would call me. The Dr had the office call to keep me informed. This place is awesome. Thank You Read Less

The vets and staff here are excellent! My dog sees "Dr. Kate" Ronczka and my chinchillas see Dr. Keffer. My dog has also seen Dr. Henkel, the owner of the practice. All are professional, gentle, and thorough with the animals and always give several options for treatment, starting with the simplest and least expensive. They are also great for giving an honest "If this were my pet, this is the course I would take" scenario. They truly treat your pets as if they were a member of their own family. The only downside to this office is the crazy parking situation - the parking lot is tiny and gets pretty busy at times, but the care is worth it! Read Less

I have now had several experiences at this animal hospital and have to say that while the veterinary care is excellent, the office staff (not the vet techs) is terrible. I have waited an hour to both be taken back, wait for the vet and then be checked out. I've walked in and sat for twenty minutes without anyone in the office saying anything to me. I'm not sure why they think that when my pet is sick I want to sit around and wait to be taken back or even worse that I want to sit around and wait to pay at the end of a visit. I waited almost an hour to take my boy to the rainbow bridge. Dr. Sechler really is their saving grace. I saw Dr. Henkel once and he was also very nice but the remainder of my visits for my two dogs have been with Dr. Sechler. She was very, very compassionate and reasonable when discussing options for my Corgi who sadly had cancer and went to the rainbow bridge in January. The whole staff was absolutely great and super sweet during the entire process. They even sent a precious paw print on a card that brought me to tears. Dr. Sechler definitely cares and it shows. She was fantastic with my papillon, as was the vet technician who handled him. They treated him just as I would and babied the heck out of him. Dr. Sechler was also very reasonable when the papillon had a dental procedure and she called me herself several times to discuss the procedure and update me on how he was doing. Unfortunately, the office staff is rude and their timing is just not what it should be when you're shelling out 100s of dollars for your pet. So if you can handle waiting and rudeness, this clinic should be fine for you. The veterinary care is top notch. Read Less

I have been taking my dog to Robinson Animal Hospital for 6 years now. I have never had any problems with the staff. They are always concerned about my dogs health. She has had issues in the past and was required surgery and the Robinson Animal Hospital staff called several times to make sure that she made it through and that she was ok. On her next visit everyone remembered her and was so happy to see that she was doing wonderfully. The wait time is a little long but usually there is only 1 vet there so the wait times are to be expected. I have recommended this vet service to others and will continue to do so in the future. Read Less

I've been taking my rabbits and dogs to Dr. Keffer and Dr. Kate for 8+ years. They always give me a thorough explanation of what the problem is, walk me through treatment options, and answer all my questions. I trust them completely and I highly recommend them. The office staff is always friendly and helpful, even though it's very busy. My most recent visit was on 3/11/16. Read Less

We are new clients as of last month when we took our dog for a second opinion regarding an eye lesion- we were so impressed with the thoroughness and kindness of all the staff that we moved our other three pets' records over and have since taken our cats in for new patient exams. Dr. Sechler is wonderful! Everything about this place is courteous, efficient, thorough, and just screams high quality veterinary care. Absolutely recommend!! Read Less

It must be nice to have a job where you are allowed to be rude to your clients and not get fired. Every time I go there or call the ladies at the front desk are as rude as they can be. A smile or hello is unheard of. Unacceptable. Read Less

Been taking our animals for years.  Angie is seriously  the best vet i have ever met. She is always very knowledgeable, very sweet  to the dogs and cat and always very personable with us. If you ever need a great vet I reccomend angie. Read Less

I have never needed to take one of animals luckily, but I got my 33lb. Dogs medicine mixed up with my 11lb. Dog and tried to call my vet but they were closed for after hours but had a recording to call tri city animal hospital which I did. I had asked them what I needed to do but they didn't know and told me to call poison control for animals, so I did. Poison control wouldn't even tell me if it was a lethal doses without giving them a $49.95 deposit over the phone which I would not do! So, I called Robinson animal hospital and they told me to give my dog a teaspoon of hydrogen peroxide to make her vomit it up, which she did very fast! Thankfully! They saved her life and didn't charge me a dime! I took them a fruit and candy basket to say thank you. Read Less

I had my pet rabbit there roger, for a infected wound. The doctors handled him very well and prescribed the appropriate medicine and gave me very good instructions on how to heal him on my own when I got home. I don't know her last name but her first name is Angie and she was just so lovely. Great personality and very easy to talk to. Pleased with the service. Only downfall is parking but there's nothing you can do about that. Read Less

This place is amazing. I came here after I wasn't really satisfied with my current vet. Dr. Gardner was absolutely fabulous. She was so thorough, and genuinely concerned about my dog's health. She didn't make us feel pressured to do anything we weren't comfortable with either physically for my dog, or financially. She gave us great advice and gave my dog great care. The reception staff was extremely personable and helpful. They greeted us quickly and we got into the office to see the doctor within a very reasonable amount of time. The prices were also extremely reasonable. I was shocked when I got my bill and it didn't cost me a small fortune like the last place I was going. I am so coming back here anytime any of my pets need anything. Wonderful place and wonderful staff. I can't say enough good things.-----------------------------------------------------------------------------------------------------------------Above was my last review which was originally 5 stars... I've since switched vets because of the following experience:My dog passed away from cancer and after a little while we got a new dog. I made an initial vet appointment for him in the evening. I got an email confirming/reminding me of my appointment. My husband and I took our dog at our scheduled appointment time on the right day. We got there and they had no record of us having an appointment. We had rushed out there after work and fought rush hour traffic to get there on time. They had us sit down and said that they would squeeze us in. I was upset but sat down. We waited there for an hour and a half and they still hadn't gotten us in or tried to squeeze us in. We were wasting our time. The receptionist came out and had a file for my old dog and pointed to my new dog and asked "This is so and so right?" I'm like, "No, he's dead. He passed away from cancer. I told you this on the phone." She went back and got a different file and said, "Is this the right dog?" I said, yes and she looked confused. She then told me that she had my new dog as being deceased and my old dog as being the one coming in for an appointment. How does that even happen when my new dog had never even been seen there before?!We finally got so angry we just left. As we were walking out the door I said, "Forget it, we're leaving." The receptionist said, "Okay, that's okay." My husband finally lost it and said, "No, it's not okay! We had an appointment. We have proof that we had an appointment and you haven't tried to get us in at all, you haven't apologized for your mistake or the inconvenience, you don't have our records correct, and you're losing business and will probably lose even more because we are going to tell our friends not to come here. So, no, I really don't think it's "okay.""Dr. Gardner did call and apologize later, both for the death of our deceased dog and for the issues we experienced. I felt badly because it wasn't her job to do the apologizing. I love this veterinarian, but I will not be going back because I don't trust the front desk to properly do their job. It's a shame. Dr. Gardner is the only reason I'm still giving this place 3 stars. Go to Chartier's Animal Hospital! They're wonderful! Read Less

I visit many vets with my profession as a dog trainer.  Frequently I get asked by my clients which vets I recommend so I visit many in order to get a feel for the staff, facility, etc, so that I can confidently give them my recommendations.  I visited Robinson animal hospital for the first time this last January.  I took my dog, Nala, there and told them that I was looking for a new vet for her and that since I moved, they were my closest vet.   Dr. Henkel took very good care of us.  He was very kind with my dog and a very pleasant person to talk to.   I had only taken her there for a yearly checkup since I hadn't even had her for a year and she was due.  Dr. Henkel called me the next day and told me that Nala had heartworm disease.  She wasn't showing any signs so we caught it early, thank goodness.  He has been very helpful in getting us through this so far.  When he first told me, we started the medication right away.  My dog became very sick from the antibiotic before the treatment even started so I decided to take matters in to my own hands and try doing some holistic treatments for heartworm.  Well, they failed.  I went in to Robinson Animal Hospital for a Lunch and Learn with their staff 6 months later and he tested her for me because I told him she had thrown up that day and she is still positive.  He was very comforting to me and said he would help us in every way and explained to me why my approach had failed. He did not make me feel like a terrible person for not taking his recommendations. We are going to get her better very soon and I feel extremely confident with them.  I will not take her anywhere else from now on.  Dr. Kate Ronczka contacted me personally since she had heard good things about me from her clients and since they had started to refer my dog training services and wanted to know more about me and what I do for my clients.  We had a blast with the entire staff that day.  It is amazing how caring this group of veterinarians and techs are with the animals that come through there.  When I was there I saw Dr. Henkel, stitch up the leg of a very small bird, Dr. Kate was doing surgery on a cat, and another dog was waking from surgery on the other side of the room.   I was astonished.  Never once was there a complaint from anyone.  They all worked together to get the job done.  I would recommend this Animal Hospital to all in the area. Read Less

Above and beyond. Kindness, compassion, and always willing to go the extra mile. I can sleep tonight because this crew chased down the emergency clinic test results and records when no one at PVSEC would return my calls. They gave an interpretation, a plan for care, and reassurances that we were doing the right things. You should all feel comfortable taking your pets to this hospital. I spent 12 years as a vet tech at various businesses, and I'm proud that there is a place like this in my community. Well done! Read Less

Dr. Angie Keffer is absolutely WONDERFUL with all five of my rabbits. She's up to date on rabbits news and procedures and does a wonderful job handling and providing vet care for everybun in my household. She always takes the time to answer my millions of questions and always puts my concerns at ease by providing adequate research articles to back up her methods and treatment styles - I highly recommend her to anyone looking for a great vet for their rabbits!! Read Less

The Veterinarians and Techs are ALL very Professional and Caring people! I have been taking all of my rescued cats there, for several years now. I've never had any bad experiences there, the care & knowledge of the entire staff is excellent!I would highly recommend this clinic, although they're a little pricey.. it's well worth it!I give Robinson Animal Hospital a full 5 Stars! Read Less

Some of the most knowledgable and friendly vets and staff in town! Before I moved out of state, I took all of my pets here.  They really go out of their way to make you feel welcome and help your pets and they do more than just cats and dogs...chinchillas, rabbits, and guinea pigs are all in excellent hands here. Read Less

I've only gone to this place twice, and for the same reason both times. I had to have two of my rats put down. I did encounter a bit of roughness, putting it nicely, from one of the front desk woman. I'm chalking it up to the fact that there were 5 guys trying to install a new air conditioner I believe, right in front of the entrance. I will say, this place saved me. I just moved to Pittsburgh from 7 hours away and needed a vet. Back home I had one on call and interned at one as well. So, needless to say, I needed a new vet. They only charged me $5 each to put them down where other places were going to charge me between $55 and $80. They have compassion for small animals, which makes me happy since I have about 12 different kinds of them. Read Less

We have taken all of our dogs to Robinson Animal hospital.  They have multiple vets so its usually pretty easy to get an appointment when you need one. Of course since there are multiple vets there are some good and some bad. The vet-techs are pretty good, and very friendly.The ladies who answer the phone and check you out can be rather rude. This is the main reason for not receiving 4 stars. Read Less