Very displeased with this facility. We have only been living in this area for the past year, so we weren't certain on where to take our 3 year old cat to when he started showing signs of a blocked bla... Read More
Very displeased with this facility. We have only been living in this area for the past year, so we weren't certain on where to take our 3 year old cat to when he started showing signs of a blocked bladder. We first attempted to take him to the vets inside Petco, and were immediately referred to AVETS. Upon arrival, we were taken back fairly quickly....but once we got back to a room, the immediately took my cat to the back, and the vet came in and said they were going to put a catheter in and give him some pain medicine and he would need to stay the night to be monitored or he would die. Then they told me that this would roughly cost about $1,000-$1,200. Long story short, I decided to have him admitted, because no 3 year old cat deserves to die BUT I had to pay at least half upfront before they would even consider starting treatment. Fine. Get a call the next day. They flushed his bladder. Tel me when I can pick him up but they needed to take his catheter out and monitor him for a couple of hours before they can let him go, to make sure he can pee on his own. Get there to pick him up later, they never took his catheter out, so I had to wait an hour for them to get him prepped for discharge. Then they held him in the back till my credit card went through to pay the remaining $500. As soon as it went through, they brought him out so I could see him. Later that night, he still wasn't going to the bathroom. Called them, and they said to bring him back, but I would have to pay the $1,000 all over again and hopefully it worked this time. These people don't care about your animals. Period. All they care about is getting paid. Thankfully I found Penn Animal Hospital, who charged me $200 to do the same exact thing AND more. They kept him for 3 days, gave him an antibiotic to clear up the infection that he had,and gave us a special diet to put him on, which apparently was causing the problems to begin with, and AVETS never even mentioned ANY of that. I will NEVER bring any of my pets back to this place.Read Less