New Hope Veterinary Hospital

My dog irritated his butt because he needed his anal glands expressed, so I brought him in yesterday and a tech treated him. I brought my dog back the next day (today) because he was still paying a LOT of attention to his booty. A dr. expressed a little more from the glands and prescribed a cream, he also applied the first treatment. He did not charge for the visit, which I greatly appreciated. My dog's booty is on the mend! Read Less

Several years ago, I moved to the area and was in need of a vet. I had met Dr. John Marcus and his wife, Angela at an animal charity event. I have used New Hope Animal Hospital ever since for my dog. They were awesome for everything from an emergency procedure to teeth cleaning! Having a small dog, I was concerned about anesthesia...needless to say, years later I have used Angela's web-based dog adoption site "Get Your Pet" for my latest adoption. Dr. Marcus is now vetting my new dog (who is also small) for neutering, etc. I am so happy to have a knowledgeable veterinarian examining and neutering my new dog, especially since I had control of who he went to for the procedure. I feel I have the best care available! The staff is wonderful. Dr. Marcus takes his time and answers all questions. He thoroughly examined my adoptive dog and cleared him of any worrisome issues. I feel blessed to know Dr. John and Angela - they have changed my life and the life of my current dog by assisting in the adoption of our newest addition who is bringing us all such joy! And I have peace of mind knowing he is getting the best veterinary care available! Read Less

Dr. Marcus and staff take excellent care of my Sammy boy. They know Sammy is a scaredy cat and has massive anxiety but they are the best at taking great care of Sammy and his crazy chiweenie traits. I absolutely love how gentle NHVH staff is when Sammy has an issue, they squeeze him in and treat him so he doesn't have to wait and suffer what Sammy thinks is the end of the world from his point of view. Thank you all for all that you do for me and my Sammy. Read Less

We have been taking our pets (5 of them) to New Hope Veterinary Hospital for almost 3 years now and we have never had a sub-par experience. The staff is professional and kind, and they treat us with a great deal of respect. We recently took our cat Preston there and it turns out he needed emergency surgery to remove a foreign body from his stomach. Preston's condition was diagnosed quickly and Dr. Marcus apprised us of his status by phone immediately following the surgery and regularly during his subsequent convalescence at the hospital. He's been home for three weeks and is back to his old self! We highly recommend this vet. James Menzies Read Less

We love Dr. Marcus. We are in our 60's and my husband's family has gone there with their pets since he was a child to see Dr Langtot. It has been a wonderful practice for so many years and they have always treated our furry children with compassion and skill. When Dr Marcus came into the practice, he updated the building and equipment and brought his skills as a recent graduate of veterinary medicine into the practice. Dr Marcus is so good with the animals and with all his modernization of the practice, unless there is an emergency or the need for a specialist, they can do it all. Dr. Marcus's wife is a tireless advocate for a Animals and all their causes. She has personally assisted me in trying to rescue a cat. My husband and I think the world of the NHVH and will never take our animals elsewhere. Read Less

New Hope Veterinary Hospital is an excellent practice made up of highly educated doctors and a caring, well trained staff. They have seen our golden retrievers through routine visits, surgery and were available to us when an elder dog died a few Christmases ago. They showed us courtesies and compassion at a difficult time. I highly recommend them. Read Less

We took our dog there for an emergency the evening before a major holiday. Our dog was choking and could not breathe easily, needless to say either could me and my wife. We called them and got her there and a staff member was at the door waiting for us. They worked her back and within minutes our dog was fine again. The docs and staff were unbelieveably kind, very informative and highly skilled. As a doctor myself, I have to admit it was a truly amazing experience. The office is clean, neat and modern. Great vet! Read Less

I have been going to NHVH since I moved here from California in 2003. I have always found Dr Marcus to be pleasant, honest, and extremely good with the animals. I have had a variety of vets there work on my cats over the years, and have always been happy with them, even at times when the result was very tough to go through. But I want to especially call out Dr. Struening. I remember her some years back working there as a tech and now she is there as a vet, which is wonderful. Last night she made a house call for us after an extremely long day for her (and for us). Our cat needed to be put to sleep and I just couldn't bear having to put him in a cage and bring him to the emergency hospital. Dr Struening came to our house and was as kind and compassionate as you could imagine. She allowed my beloved Beilstein to pass peacefully surrounded by things and people that he loved and was comfortable with. That kind of service is hard to come by these days. I couldn't recommend anyone more highly Read Less

I have been going to New Hope for 40 yrs plus All the staff are so helpful, and are so kind. They always have a smile on their faces,and are always go beyond to help you. No matter what the reason is, situation is, they go out of their way. The Doctors are very caring. Dr Marcus, is very caring, and has helped me with my dogs no matter what it is. When you ask for them to call you, they do. Dr. Marcus and his staff really cares, Read Less

Only giving 1 star because you have to at least give 1. Dr Marcus is the most unprofessional man I have ever met in my life. He has Horrible people skills. Last time I was there I walked in to him screaming like a psycho at his staff in front of everyone including clients. He is a horrible business owner and tried to tell me to go all the way to garden state in case of emergency instead of vsec which is way closer. When asked why he lied to my face. The hospital never has any medications in stock and my sick dog with an ear infection had to wait 5 days to be treated until they got the med in stock. Also been sent home NUMEROUS times with expired medication. Worst run hospital I have ever been to and will no longer be going back. would not recommend bringing your pet there if you care about them. Read Less

Had a very unpleasant experience with Dr Marcus. The way he spoke to me was not only rude, but unprofessional. I found the rest of the staff to be friendly, but will not go back because of the poor treatment and service we received. Read Less

I was surprised and disappointed by the service I received here and specifically the way I was treated by Dr Marcus. I had consistently brought my dog Petey there for 3 years, and will now be finding a new vet. Read Less

Had a very unpleasant experience with Dr Marcus. The way he spoke to me was not only rude, but unprofessional and frankly petulant. I don't think he is used to people challenging him. I found the rest of the staff to be friendly, but will not go back because of the poor treatment and service we received. Read Less

Came in with my first born black tabby that got beat up by another cat they took her the next day I call did a great job explaining everything and made sure I knew what was going on..over all great job...thank u Read Less

Dr. John Marcus recently neutered our son's roommate's female dog for us and we are very grateful for the competent care they provided.  The hospital's staff are efficient, friendly and caring and "Cider" wasn't nervous when we brought her there.  The staff called us, as they told us they would, as soon as the surgery was complete and assured us that Cider did great and was under their watchful eye.  When we picked her up that evening, Dr. Marcus explained the operation, answered my questions and the staff reviewed the post-of instructions with us.  I cared for Cider during the first 5 days of her 10 day healing time and her incision and health improved every day, despite the one time she escaped and ran around the back yard (we were strongly instructed not to let her run, jump or get excited during her 7-10 day recover period but luckily, Dr. Marcus' stiches held beautifully!). What a relief to have such a professional and caring Vetinary Hospital nearby. Read Less

Everyone, and I mean everyone from Drs John and Sean, Kate and the front desk administration, and the vet techs, go the extra step in caring for our beloved tail-wagging family members. It makes a tremendous difference for our entire entourage to feel the authenticity of the compassion and understanding as well as the knowledge and experience. Paws up for New Hope Veterinarian Hospital! Read Less

I have 2 cats. On two separate occasions, I called to make an appointment and was seen right away. The Doctors and the staff are friendly & professional. I have recommended this animal hospital to my friends & family. Read Less

The medical attention is top notch; however their prices have been steadily going up. With the new renovations, their prices have soared. I also have noticed they have all new staff, which makes me wonder what happen to the old staff that have been there for years? Even Dr. Marcus is rarely there. Read Less

I've been bringing my pets here for 20 + years. There have been some ups and downs just like any professional relationship can have. There was never really anything that made me want to seek out a new vet until recent years. Dr John Marcus has always been a reasonable man, could work on his bedside manor a bit, but it seems as if my pets care there is based on his mood or current relationship status. If his life/marriage is great, my animals are treated with love and respect. If he is divorced again and in a bad mood I feel like we are bothering him as if we are disrupting his day from being elsewhere which in turn makes him abrasive. Since opening his crematorium he has taken a backseat to his practice, which is just fine. Dr. Hoffman is a very good thorough vet, strange personality. What really made me feel comfortable there was the lovely ladies Dr John had. It was comforting to walk in there and see the same smiling kind faces everytime. They were the only consistent thing he had going for him! They were always polite, helpful, and would go above and beyond to do anything to make your visit there pleasurable. All that has changed now! Every time I go in there are new faces (some not so nice!) and it just doesn't have that neighborhood vet feeling anymore. They don't seem as knowledgeable, they are not as polite, and they don't handle my animals with the love and respect they used to get from the girls who have seen my old dogs pass and my new dogs grow. I was there right before Christmas and I've been doing a lot of thinking with my husband and I think with the new year we are going to start with a new vet. My children deserve the best and they are not receiving it here anymore. To add insult to injury their prices have TRIPLED since the new addition. I thank you for  previous excellent care but it is time to bid our fair wells! Read Less

I would like to commend Dr. Marcus, Dr. Walker, and the fine staff of The New Hope Animal Hospital.Over the years, I had always been very happy with the care my dog had received there, but, most recently, my dog had a more serious health concern that required an amputation.  I was impressed by the high level of expertise and genuine concern that was shown to my dog and to me.  Dr. Marcus even gave me his personal cell number and told me to call him anytime and Dr. Walker was also always available to answer my questions.  The staff was consistently positive and efficient.  They always greeted us with warm smiles. I highly recommend The New Hope Animal Hospital. I am relieved to know we have such an excellent animal hospital "right around the corner." Read Less

I was new to the area, and this vet was the closest to my home, so I just naturally used them.I did not like the way that my dog was handled, the vet was pleasant enough, I just was not feeling the love.I was a veterinary technician for over 8 years before I entered my current profession, so I have a little knowledge of veterinary protocol.And sometimes I feel that although it is a business, I would like to get the feeling that my dogs well being is more important than the number of items I am being marketed.Just me.Finding a new vet. Read Less

As this vet was round the corner from our new home, they seemed the best choice. However, I wasn't thrilled with the attitude of the vet we saw because they seemed rather gruff, unfriendly and unempathic towards our three cats. First off, our oldest cat Biscuit was treated for a respiratory issue with antibiotics. When I asked if we should give her probiotics, the vet snorted and fobbed me off. Naturally, I was proven right when Biscuit unfortunately got terrible diarrhea thanks to the administered antibiotics.However, what really took the cake was when our youngest kitten Teddy began suffering from constant (daily) diarrhea and we had to take in stool samples twice to try and figure out what was going on. The first time, we were fobbed off and told the test had been negative and they never even bothered to suggest any remedy or medication to help alleviate Teddy's diarrhea.The second time he was tested, the test showed he had round worm (I was wondering if he might have had it all along, but it just didn't show up in the first test). They gave him one pill although I read online that they sometimes need several doses due to the incubation period of the round worm larvae.We took in a stool sample to be retested post-medication and they didn't even bother to call us back with the results, so I can only assume that it was negative ... and yet Teddy's problem persisted. They weren't even worried when I told them that sometimes there is blood in his stool.That was the last straw and, at the recommendation of my friend, we switched all three cats' care over to Dr. Tindall in Stockton, and so far we have been very happy with him. He has a great manner with the cats who are much calmer around him and his prices are also much more reasonable. He tested Teddy's stool a third time and when the test came back negative, he at least gave him some medication for IBS to try before we do more extensive, and possibly expensive, testing. Why New Hope Veterinary didn't do that is beyond me. I value a vet who actually cares about my pets (who are my family members) and who doesn't just give up on them as if they are an inconvenience.This review represents my subjective opinion based on my personal experience. Read Less