Newtown Veterinary Hospital

Don't get the medication here!! Incredibly over priced. As much as 200% over regular prices. The Veterinarians are shady, shady, shady. They won't give a straight answer in case they are wrong they won't be liable for their answer. I don't like that. I don't go to a so called "expert" to get a "maybe, could be or a bunch a possibilities" diagnostics. I can get better answers from the internet on you tube vet channels. They won't give you much info in better life styles for your Pet to improve the conditions of your pet. Sometimes a good tip goes a long way when it comes to extending the life expectancy of your fury love one. The harder the health circumstances are with your pet the harder will be to get a straight concise answer. Don't do the physical therapy or laser treatments there if you have a big dog. The therapists is scare of "nervous-anxious" dogs. OMG. The building is nice. Read Less

It has been a number of years since I have visited Newtown Veterinary Hospital, but I feel compelled to write a review at this time. I wish I had provided this feedback at the time, but was not comfortable doing so. I used this vet for many years and some of the experiences were very positive, while others were quite negative. I was a first-time dog owner when I started going to Newtown Vet. I truly loved and wanted to do the best for my pet but had a lot to learn. Unfortunately, some of the vets (who may not even be employed there any longer) were quite nasty, critical and judgmental of my abilities as a pet owner. Additionally, based on information received from a different vet who treated my pet, I believe a medical condition may not have been properly diagnosed in many years at Newtown, and while the medication prescribed was effective and correct, the dosage was possibly too high. I cannot say if the possible misdiagnosis and incorrect dosage really had a significant impact on the well being of my pet, but it was disappointing that I may not have been given the correction information despite regular visits. The primary vet we saw was Angela Summers. Years later, my experiences with Dr. Summers still stick in mind. It almost seems that she was more concerned with passing judgment on my abilities as a pet owner and less on medical decision-making. I also saw Jamie Logan a few times, and she was extremely nasty on one particular visit. On the flip side, Dr. Graham and Dr. Palm, whom I did not see as often, stand out in my mind as excellent vets who were helpful and encouraging in their advice, as opposed to condescending and accusatory as with Dr. Summers and Dr. Logan. I have been to 2 different vet practices since Newtown, and have had much more positive overall experiences with vets who educate in a manner that doesn't make you feel terrible. Perhaps it would be better for the vets to first focus on medical care, and when there is a need for education, do so in a supportive and compassionate manner. I was very attentive to my pet's needs and tried my best. Sure, there was room for improvement, and I had a lot to learn, but the pervasive accusatory tone from some of the staff that I was a lousy pet owner still sits with me years later. Hopefully, in the years since, these vets have changed their approach and give the pet owners the benefit of the doubt. Incidentally, this pet lived to a ripe old age and had a pretty good life. I guess I did something right. Read Less

My wonderful 17 yo kitty had a sudden onset of severe respiratory distress which was causing him pain and due to his age,recovery not a likely option.With the greatest love and care,Dr Dale and the staff helped me make the difficult choice to let him go and then did everything they could to make it a gentle,quiet experience.This just happened today,so I wanted to be sure the staff knew how grateful I am for their kindness and care for not only my cat,but for me. I was there alone and they made sure I had their support and empathy. The staff here has always been wonderful,with appointments made quickly - when I called today,they saw us within the hour. Thank you, everyone.This was a tough day,but I'll always be grateful for your help getting through it. Mr Worthington's Mom Read Less

We brought our beloved dog, Hunter, to Newtown Veterinary Hospital for many years. He was always happy to visit his (human) friends there for regular check-ups, or for boarding. Everyone we dealt with there along the way was so kind and knowledgeable. Throughout his recent battle with cancer, the doctors and staff members were so caring and genuinely concerned for him. They worked in an efficient manner to coordinate palliative treatment for him with various specialty hospitals. Unfortunately, our Hunter eventually lost his battle. The team at Newtown Vet was so supportive during this difficult time, especially Dr. Jaaron Graham and Manager Riki Brennan. This is a group that genuinely cares about their patients. I would highly recommend them to any local family that has a pet. Read Less

Considering it was my first visit last Saturday February 25, thought the front desk attendants would be congenial. I did like and take notice to my dog was given a special welcome as he was posted on the bulletin as a first time client which was awesome. However, the three stars stems from my observation of the front desk attendants. The young lady whom is responsible for billing as it appears just seemed timid and coy. The other older lady who appears to be in her late 50's disposition was nonchalant and it lacked warmth. However I did notice she was quite friendly I'm assuming to client perhaps deemed to be a retuning client. But to me very unapproachable. (no hi , I'll be with you or nothing but she did recite that gesture to the "other guy") for sure. The doctor that was appointed to service my dog Dr Dale and her assistant apologies her name escapes me was friendly and welcoming coupled with showing interest to my concerns. I'll give it another shot but if I'm met again with the lack of courtesy I'm out.. as I am known to shop around since moving from North Jersey to the Central Jersey area.. Read Less

This place has a very talented and caring staff. Dr. Peri Rosenstein is very thorough and spends the time figuring out the most complex issues that requires putting together a puzzle of information with patients that don't always cooperate and have very unique personalities. The place is very clean and well equipped. They offer varieties of treatment options for every families goals.It is a little expensive compared to other places but you do pay for what you get.I know they care and the office and clinical staff care and are detailed.Beside my babies were Calendar girls in the annual print fundraiser calendar. (Not the centerfold and they were fully clothed). Read Less

We took our 2 dogs and 2 cats to this veterinary practice for a period of two years, and found everything about them to be excellent!  They have a caring, compassionate and professional staff at all levels.  What we especially liked about them is their personal service, and their willingness to discuss at length with pet owners health care situations that are not clear cut in nature.  They spent a lot of time patiently working with us through 2 difficult situations where the path to healing was not obvious.  We worked with Dr. Kohler, Dr. Palm, Dr. Dale and Dr. Rosenstien, and would rate all of them as excellent, knowledgeable care givers.  We ended up leaving this practice because they are 45 minutes away from our home, and were able to find equivalent care within 10 minutes of ur home, but I miss them and would highly recommend them for any kind of veterinary care. Read Less

I have been taking my "kids" to NVH. I must say everyone that works their are always very nice and extremely knowledgable about all questions I may Have. Their waiting room and exam rooms are always spotless. All the vets that practice there are on top of all the latest problems and preventive counceling. My Mika and her babybrother Grommet love going for appintments. Grommet always helps to keep the floors clean by slding across tefloor whenwe walk in there. Plus the "original" 'Kloos Kid' (Jennifer) works there and always greets each pup and their owner when you come through the door. As doe eveyone else that works there! If you really love you pet then try Newton Vet. Hospital. They are the BEST...We agree 1000% Mika & Grommet (our mommy helped us type this!)Read Less

Recently visited here for our first visit with our new puppy. Very comfortable and inviting office. The staff at the front desk were extremely kind, helpful, and attentive! The tech and Dr. Ireland were very thorough and showed true caring for our puppy! Everything was truly exceptional. Keep up the great work! Thank you! Read Less

I brought my kitten here for a cut on her head. They did a phenomenal job. Dr Summers and her vet tech are outstanding! I would absolutely recommend this place to anyone looking for care of their animals. Read Less

Dr. Graham treated our dog, DJ, with such amazing care. We had to bring him in repeatedly to be catheterized due to bladder stones. Dr. Graham saw us multiple days in a row and gave us incredible advice on procedures we could do to avoid surgery. Unfortunately we had to get bladder surgery at an emergency facility. Dr. Graham called us to follow up and see how DJ was doing, which really made an impression us because it showed that he truly cared about his recovery. Read Less

I can't say enough about Dr. Wood. She is so good with my Remy who is fearful and Laci. Dr. Wood takes the time to listen and answer your questions. All the staff at NVH are very helpful. I've been with them for 23 years for a number of dogs. Great vets who care. Read Less

Literally the nicest group of people ever. My dog was recently cut by a groomer and they took him right away. Even if I'm being neurotic about his injury, they still indulge me by providing any and all information (even if they have to repeat it to me again). Even when I lived in Philadelphia I would drive the 45 mins back to bring him to Newtown Vet. Would never bring him anywhere else. Read Less

Excellent veterinary practice. I've been taking my border collies and dachshund to Newtown Vet. since 2005. I moved from West Chester, PA and I absolutely loved my vet who was the quintessential care provider - skilled, compassionate, knowledgeable and respectful (recognized that I understood medical conditions being a healthcare researcher). Well, I chose Newtown as my local vet and I'm extremely happy. While it does seem that they are more expensive than other practices, I feel that the care my dogs receive is comprehensive - high quality and caring. My dogs have primarily seen Dr. Summers who I absolutely adore. She has this caring approach that makes her not intimidating to my dogs. I have also seen Dr. Dale who is a new addition to the practice. She was excellent. The Vet Techs are phenomenal. They are caring towards the patients (mine and others) and they work seamlessly with the doctors. The administrative staff at the front desk are wonderful too - extremely friendly.Read Less

I've been a client at Newtown Veterinary Hospital since 2010, when I adopted my dog, Grace. Since then, we have always had positive experiences. I'm a first-time dog owner, and Grace is an older dog with a number of health issues, so we have had a lot of interactions with NVH over the last several years. Grace's primary vet is Dr. Jaaron Graham, who is awesome -- absolutely the best! He is gentle with my shy little dog, patient with my endless questions and an excellent diagnostician. Whether we are talking about vaccinations vs. titers, managing the arthritis in Grace's neck or trying to get to the root of her chronic cough, he always explains all our options and the pros and cons of each, including relative costs. I feel that he always gives me the facts I need to make an informed decision on my dog's behalf. I have never, ever come away with the feeling that he is trying to reach into my wallet. Just the opposite. He seems very committed to offering cost-effective solutions. For example, he recommended sending a chest X-ray to a specialist for review before we ordered additional diagnostic tests that would have been expensive and not necessarily useful. He is very methodical and thorough. I also know that if I leave him a question via voicemail, he will always get back to me, even if it is long after his workday is supposed to be "done." Grace also sees Dr. Debra Collazo for physical therapy and rehabilitation for arthritis in her neck. Dr. Collazo clearly loves working with animals and finding creative ways to help guide them back to health. Grace loves playing PT games with her and loves the laser therapy. (Acupuncture, not so much, so Dr. Collazo doesn't force it on her.) She has helped me with ideas for ongoing PT exercises for Grace at home, and she is very responsive via email anytime I have a question even if it's not about physical therapy. And I know she thinks about her patients outside the office. She has come back from vet conferences and sent links to information that she thinks might benefit Grace. The practice has always been able to fit us in if we need a same-day appointment, so we have seen several other vets on staff. They have always been very knowledgeable and compassionate. Dr. Palm, in particular, followed up to see how Grace was doing when we were there for an emergency, even though Grace isn't one of her regular patients. We have been very happy with the practice. Read Less

I am at a loss for words in attempting to explain how wonderful of a doctor Dr. Palm is. She practices good medicine and balances it with a genuine care and love for you and your animal's relationship. Too often that balance is lost and doctors focus only on the medicine. But there is no sign of that with my experiences here. I am so thankful to have had her as my doctor during my cat's life as well as during the difficult time of sending her with love onto her new home in heaven. Read Less

I took my baby Bella Blu there for a second opinion because her liver levels were elevated and she needed to be spayed. I saw Dr. Woods after 6 days without a phone call back. I called, the first day they blew me off, the second day they finally after me pressing the issue a lovely Dr. B explained her results. Dr Woods finally called me a week later, probably after getting in trouble by Dr. B to ask me what she could do to make it better. There is nothing she could do to rectify the situation. The unfortunate thing is we have a 11 month old pug & a 8 moth old teddy bear dog, which meant we were looking for a Vet for the long haul. We also realized that there prices were between 30- 40% higher than Vets in the area. If you feel a need to take your precious pup there RUN if they try to give you an appt. with Dr. Woods, you will get more compassion from the Jiffy Lube People changing your oil. BTW there office is state of the Art, I guess the patients are paying for that through the nose.Read Less

Markup over Pet Health....Its a business, I understand that. But it should also have a degree of pet compassion that i dont know if it is present or not in the right proportion. Yes, they are pricey. However, i must say that Dr Grahm is fantastic, his care is second to none and i trust and respect his opinion and care. I had an issue where i thought it was the end of the line for my old pet, and i was compassionately handled and my pet was diagnosed and treated promptly and professionally, and she recovered!!! So it is undisputeable that they do a good job. However, if you dont want to pay 3x the price of prescription that you can purchase online at a fraction of the cost, you need to pull teeth to get a script out of them. I ordered online on a friday, the online Pharm contacted them almost immediately and were told the vet doesnt deal with online Pharms.....??? NVH could had called me, but they didnt, so i called MondayAM to see what the problem was. I was told they dont deal with online Pharms, so i asked for the script via email. I was told it would be sent. Tues eve i called, now somewhat angry that i and my pet had been ignored for 5 days. I was told that they again dont deal with online pharms and that they can not email a script. All this even though you can click on thier own online Pharm from thier own website and buy the script at a fraction of the cost of what i had to pay to pick up pills in person. Yes, I agree, it doesnt make sense. They did allow me to come in and retrieve a script for the dog but i was left with the impression that the 50.00 profit was more important than the care of my animal. And although the staff is professional, in my humble opinion, there is a person who has never given me a warm fuzzy and i dread having to deal with that one staff member. Furthermore, if i didnt know the script could be had for 1/3 of the cost, i guess i would still be a customer, but this and other issues, many regarding price, have me looking for a new vet. Too bad, Dr. Grahm really is the best i've seen. Read Less