It has been a number of years since I have visited Newtown Veterinary Hospital, but I feel compelled to write a review at this time. I wish I had provided this feedback at the time, but was not comfo... Read More
It has been a number of years since I have visited Newtown Veterinary Hospital, but I feel compelled to write a review at this time. I wish I had provided this feedback at the time, but was not comfortable doing so. I used this vet for many years and some of the experiences were very positive, while others were quite negative.
I was a first-time dog owner when I started going to Newtown Vet. I truly loved and wanted to do the best for my pet but had a lot to learn. Unfortunately, some of the vets (who may not even be employed there any longer) were quite nasty, critical and judgmental of my abilities as a pet owner. Additionally, based on information received from a different vet who treated my pet, I believe a medical condition may not have been properly diagnosed in many years at Newtown, and while the medication prescribed was effective and correct, the dosage was possibly too high. I cannot say if the possible misdiagnosis and incorrect dosage really had a significant impact on the well being of my pet, but it was disappointing that I may not have been given the correction information despite regular visits.
The primary vet we saw was Angela Summers. Years later, my experiences with Dr. Summers still stick in mind. It almost seems that she was more concerned with passing judgment on my abilities as a pet owner and less on medical decision-making. I also saw Jamie Logan a few times, and she was extremely nasty on one particular visit. On the flip side, Dr. Graham and Dr. Palm, whom I did not see as often, stand out in my mind as excellent vets who were helpful and encouraging in their advice, as opposed to condescending and accusatory as with Dr. Summers and Dr. Logan.
I have been to 2 different vet practices since Newtown, and have had much more positive overall experiences with vets who educate in a manner that doesn't make you feel terrible. Perhaps it would be better for the vets to first focus on medical care, and when there is a need for education, do so in a supportive and compassionate manner. I was very attentive to my pet's needs and tried my best. Sure, there was room for improvement, and I had a lot to learn, but the pervasive accusatory tone from some of the staff that I was a lousy pet owner still sits with me years later. Hopefully, in the years since, these vets have changed their approach and give the pet owners the benefit of the doubt. Incidentally, this pet lived to a ripe old age and had a pretty good life. I guess I did something right. Read Less