Oley Valley Animal Clinic

I would give 0 rating if I could. THEY DON'T CARE ABOUT ANIMALS. I have been going to here for several year and after today I will NOT be returning. I hope you don't either. My dog had a seizer 3 weeks ago. This happened at 12:30 in the morning so we were not able to bring her here (thankfully). She was put on medication and was "loaded" with medication so the medicine would start working immediately. After leaving this hospital they asked for the vet information so they could fax over her report and what steps they should be taking to help my dog. They were supposed to call me 2 weeks to have my dogs level checked. I was never called and I wasn't aware of this or I would have called myself and made the appointment. Here's when the problem started. My dog has 2 seizers last night I called in the morning right away and asked if I should give her more medication (not knowing that her levels should be checked) . They never told me you should be bringing her in to get her levels in. The receptionist was so rude from the minute she answered the phone. She tells me that the medicine will take a "months" and not to worry unless she has another episode (doesn't mention having her levels checked). My dog has another one during lunch time. This is 3 seizers now in less than 8 hours.   I call back again the same rude lady answers the phone and tells me again that it can takes months until the medicine starts working and me feel like I'm an idiot because I'm worried that my dog has had 3 seizers in 8 hours. Then has the nerve to tell me to call the hospital where I originally took her. This made me so upset they have seen my dog over 5 times why would I call the hospital where she was only seen once. It made me feel like they didn't even care. So I took her advice as I was told and call the hospital. They are in such shock that the receptionist didn't say to bring her immediately because this can be life threatening. I've been in contact with OVAC over 4 times in the last 3 weeks and they didn't mention once about getting her levels checked. Side note the medicine does NOT take months to start working that why the hospital "loaded her with the medication thru an IV". I call the OVAC back and tell this to the rude receptionist again and she is brushing me off again saying okay you can bring her in I can't give you an estimate she should have just said hey I don't care what you need stop calling. She's acting like I'm a bother for making her do her job. I don't know the test she needs neither does the vet. I ask her to call the hospital and she tells me to call them? Like I have been all day going back and forth. OVAC is my vet for years why aren't you helping me? So disconnect the call with her. She claims she looked at the reports the hospital faxed over. My question is why would the vet with or without seeing her not know the basic test a dog needs? Seizures in dogs is not that uncommon. I call back and thankfully get someone else that actually wants to help me. Why aren't they telling me she needs her levels checks, why are they telling me to bring her in, why are they brushing off her 3 seizures off like nothing. This receptionist tells me the test she needs and the cost an "estimate" and bring her in. POINT BLANK I should have not had to call them 4 times in one day before being told I should bring her in. But why would I ever go back to them? The lady that I spoke first  should not have job in customer service because she doesn't know how to treat people and makes it VERY apparent she doesn't like her job. Read Less

I've been going to Oley Valley Animal Clinic for many years. The staff is friendly and efficient. Dr Hart is very caring and patient even when my cats hiss at her! I've never had a bad experience here and highly recommend. Read Less

Have always had positive experiences with Oley Valley Animal Clinic,especially Dr. Barrow (now deceased) and Dr. Fatkin.  Both have always patiently answered my questions and addresses any concernsI had about my dogs.  They have always been supportive and helpedme when I had to make the decision to put a dog down who was suffering the cancer.  My dogs have always been willing to see the doctor and loved their Vet. Read Less

We have been going here since before they opened this new facility. We were originally Dr Barrow's clients. We have had Dr Fatkin, Dr. Hart, the retired Dr Seward and we loved them all! They have seen us through two dogs and six cats through the years and so far we could not be happier! Sometimes the answering staff seem a little short but I assume with all the duties it is just a bad time. No one has been rude and I have seen how busy it can get. We do miss Dr Barrow's, but the other veterinarians are filling his void nicely and taking excellent care of our fur babies! Read Less

Been going to Oley Valley animal clinic for 14 years for my now 15 years o li d poochon and my 16 weeks mini goldendoodle Friendly staff and excellent veterinarians They do minor surgeries and are taking very good care of my dogs Would recommend to everyone Read Less

I just came back from having my cat put down there. My cat went into respiratory distress at home, she was battling cancer and I was hoping to have her pass away at home... Things were going according to plan, meaning she was resting peacefully until her breathing became very rapid, panting, so I called them, to say I was on my way, and is there anyway they could come out to my car to euthanize her, since she was in a lot of distress in the car. The receptionist right away said; (over the phone) what type of burial package would you like? She was "COLD AS ICE." Then she says; No... we won't come out to your car, you must bring the cat inside our building. I go inside and she wanted to be paid first, meanwhile, my cat was suffering, panting, gasping for air, while I was running my card in their machine. What's even worse... I stood in the exam room waiting there with my suffering cat, another 10 minutes waiting for the Vet to come into the room! I just couldn't believe it! After the shot was given, after two attempts... (she couldn't find a vain in her leg, missed completely, she ended up giving the shot in her front right leg), my cat passed... I tried to ask the Vet some questions afterward; about how my cat looked... and was she suffering? And her answer was "I don't know, I'm not familiar with your cat, you'll need to ask "Dr. Hart that question." Even the attending Tech, was very matter of fact, no sympathy. On the way out... None of the rude staff even had a kind word to offer, I carried my deceased cat through there waiting area, as they stared into there computer screens, pretending not to notice you, as you walked past them. Shame on all of them!!! Read Less

The facility is nice and kept clean.. staff... Ehhh. Some are very nice.. some are... NOT. The veterinarians that I had gotten in the last two years.. I have seen 4 I liked ONE. The only one that seemed like she didn't just graduate from school. Very young and unprofessional. Not very experienced IMO. Now driving 1/2 hour to a vet a feel I can trust. Read Less

They are the best when it comes to care and caring. Dr. Fatkin has been keeping my 3 Kids healthy for so many years, and I am grateful for that. Gail Lorah is so kind and helps me with supplies, suggests solutions. I Love them! Read Less

If you want quality care for your beloved fur babies, this is the place to go.  The exam & waiting areas are clean & the check-in staff is friendly.  The doctors always show empathy, present all avenues of treatment, & keep your emotions in mind.  Check out is just as easy & the staff is proactive with scheduling future appointments & settling the payment. Read Less

Nice people, good to your pets, just wish if you have been loyal going there that at times when things come up with your babys they would work with you on a payment plan or something. Not all people are out for a free hand, and I know its a hard thing but it could be done Read Less

Dr Hart is the best! She is an "on the floor with your dog" kind of vet. It really shows that she cares about these animals. I've seen vets before that stand across the room and have always wondered how can you be a vet when you clearly don't like animals. Not her, she is great! She has awesome follow up too. We started a new medicine and she had us follow up with some labs which detected that they were affecting our dog's kidneys. She then went over multiple options for us and we found an option that worked for our dog. Very highly recommend her! Read Less

I would like to thank the Oley Valley Animal Hospital for taking us in on an emergency situation  my Snuggles was very sick, and I didn't know if she was coming home with me.  I had called my previous Vet of which I was a customer of about 20 years, and live approx. 40 min. from, they didnt have time to see her, but Oley Valley Animal Hospital took care of us in 1 hour.  I have since then transferred their records.  Thank you so much! Read Less

I have been a loyal customer to Oley Valley for 15 + years and have liked the doctors we have seen. Lately we have been treated like an inconvenience to their business. Never able to talk to a doctor, can only make appointments several days in advance, when you call the office you are put on hold..... I have NEVER not been put on hold and when they finally do get back on the phone you are treated like they are doing a great service to you by talking to you. The STAFF needs a great lesson in customer service and customer appreciation. They are dealing with people and these people have a immediate need, a family member is in need of the doctors attention and not the attention and diagnosis from a clerical part time staff employee. Oley Valley has lost my business. Not because of the Doctors but because of their support personnel. Guess you get what you pay for and I'm happy to report I'm not paying for it anymore. Read Less

I have been taking my pets to Oley Animal Clinic for quite awhile. I see Dr. Hart who is as knowledgeable and professional as she is compassionate and caring with my dog. I totally trust her with the care of my dog and have in fact recommended her to many of my friends. The staff is friendly and kind to the animals I see come through the door. I feel comfortable that if I have to drop my dog off for care through the night, he would be very well taken care of! Read Less

I'll start by saying this is only the second time I have ever written an online review of any establishment or product and the first one I wrote was a 5-star review. After leaving my old vet because it was just too pricey for me, I made an appointment with OVAC based on a great recommendation from a family member. My dog had been limping and I wanted to get her checked out. It would be my first time going to the Clinic. I was going to drive 25 minutes to get to there because of the wonderful things I had heard about it. My appointment was for 4:30 and I was on track to get there early, based on my GPS. However, on Pricetown Road traffic came to a complete stop because a truck had lost its contents on the highway and police were directing traffic. After realizing that I would be late, I called the clinic around 4:20 to let them know that I was stopped on the highway and my GPS was saying I would be 7 minutes late. I apologized, although there was nothing I could do to control the situation, and asked if they would still be able to see me. The receptionist said no other doctors had openings for the rest of the evening (they were open until 8:00) so she was almost certain they couldn't see me but she would check. She came back and said that my appointment was the last for the doctor that day and she had finished her previous appointment early and so she would be leaving and would not wait for me. For 5 minutes, because at that point traffic had started moving. Because I was worried about my dog and wanted her to be seen I asked if there was any way....could I pay the doctor extra, could I come and wait in the waiting room to see if anyone else could fit me in if an appointment finished early, anything. I was told absolutely not, they would not see me but they could reschedule me for the next day. I couldn't take their only available time because of work. As I was talking, I was getting closer to the clinic, which I told the receptionist but she still said that if I showed up they would not take me that night. She said that if there was a cancelation they could call me but that probably wouldn't give me enough time to get there anyway. So I pulled over, googled vet offices closer to my home and called the Sinking Spring VCA who told me to come in an hour and they would see me. While there, I needed to call the OVAC to have them read my dog's chart and tell me the dates of her most recent vaccines. I explained what had happened earlier, was put on hold and when the receptionist (a different one this time) came back with the info, she told me that the receptionist who had spoken with me earlier had told her a different story. She said that she had told me to still come and that when a doctor had some spare time from finishing an appointment early, they would squeeze me in somewhere (which, according to receptionist #2 is their policy if you are late due to a circumstance beyond your control), but that I had not wanted to do that. That was a blatant lie. I absolutely was not told that. If I had been, I would have gone and waited patiently and appreciatively. Receptionist #2 apologized a few times before our conversation was over. In the end, the Sinking Spring VCA was wonderful and took great care of my dog, who ended up needing treatment. They will be receiving my business from now on. I will not be giving OVAC a second chance and will recommend to my friends and family not to schedule appointments with them in the future. I read some reviews saying that they truly care about the animals they work with, but in no way did I personally see or hear evidence of that. Read Less

Have been with Oley Valley when Dr Barrow started with Dr Zackon in the other office. They were wonderful when I had my 3 dwarf bunnies (inside), my 2 huskies and now my 10 rescued kitties. Dr Seward is good, Drs Hart & Fatkin are absolutely WONDERFUL!! Took a rescued kitten that was adopted by a family member and had Dr Burke. Was not pleased at all with her attitude and bedside manner... very cold personality. Also have a couple of friends who have had dealings with her and she was very disliked. Also heard horror stories of her handling surgeries. will not deal with her even if emergency..will go to Animal E.R. first. it's a shame they have someone who does not seem to care about the pets and their families...these pets are their children!!! Read Less

Dr. Fatkin and staff fixed up Boo Boo into a very happy cat! He was a feral cat who showed up on our doorstep with a very bad injury. I'm sure he used up a couple lives. He went 10 weeks wearing a cone on his head while the wound and 25 stitches healed. He is a real trooper and very tame and lovable! Thanks for helping Boo Boo. Read Less

Happy with the experience even though I had to do a very unhappy thing there; put my pet of 13 yrs to sleep. The staff was very understanding and made the experience more bearable. I cannot comment on the costs because I have not been to a Vet in many years; so I have no clue on what any services go for , but I told my wife when we do get another pet this will be the clinic we go to Read Less

Very great place to take ur pet very clean place friendly people and the doctors are very knowledgeable I would recommend going here affordable prices this is 2 min from my house so it is very close if I would ever need help with my kitty Read Less

Very unhappy with my experience. My appt was for 9 am and I was a new client so I got there 10 minutes early to fill out paperwork. The place was packed, phones ringing off the hook and it took a few minutes until anyone greeted me. I'm a very pleasant and patient person so when 9:30 rolled around I said nothing and just sat there with my dog. Finally the receptionist apologized that they were running late and said it was due to an emergency, but I was next. I said "okay, thank you" but then continued to wait 15 more minutes and watched 2 other people go in ahead of me. Now the waiting room is empty save for 2 dogs that just came in. I had enough, it was 9:45 and I had expected to be leaving by now. So I told the receptionist "if it's going to be more than a couple minutes, I have to leave." She said she would check and wouldn't you know it I was quickly escorted to a room. Did they forget about me or something? So the doctor came in quickly and apologized and said there was an emergency earlier. I said that I understood but I didn't have much time. She was nice and listened to me but she did a VERY quick exam....sure I was in a hurry but I still wanted my dog to have a good look over (my appt was for a wellness exam and allergies). We settled on some medication and I was told to go to the front to pay. I had to stand there for another 5 minutes before I was helped because the phones kept ringing and the receptionist kept answering them. When she conversed with me I asked her for an additional discount since I had been waiting there for 45 minutes (I had brought in the 50% off exam for new client coupon). Without even thinking about it she immediately said no, that it wasn't their fault that I had to wait, it was because of an emergency, and I already had a coupon. I just feel like the whole situation should have been handled better. I should have been TOLD RIGHT WHEN I WALKED IN THAT THERE WOULD BE A LONG WAIT. I should NOT have been told that I was next when I wasn't. They should have offered me something in turn for the long inconvenience, especially since I was new and FIRST IMPRESSIONS ARE THE LASTING IMPRESSIONS (even if it was a discount off the next appt, something to get my business and trust back). So no, I will not be going back. I will find an office that better appreciates and communicates with new clients. EDIT: I received a phone call from Dr. Fatkin (the head veterinarian there) two days after my appt. She saw my review and wanted to apologize and get my side of the story. She was very sincere and made me feel like she really understood where my displeasure was coming from. She said that I should have been notified right away of the emergency that caused me to wait, that I shouldn't have been waiting more than 15 minutes, that my dog should have received a full/detailed exam, and that I should have received an additional discount (usually no charge for the exam in that circumstance). She said that the receptionist who had checked me in/cashed me out should have consulted with the office manager before making a decision about the additional discount and that the office manager would have given me a discount in this particular case. She told me that my account would be credited with the amount of an office exam (I believe it's $65) and that she understood if I didn't want to come back but hoped that I would. So glad she called. I feel better about the situation now and will probably give them a second chance. Just wish I would have received this level of customer service during my appointment. Changed review from 1 star to 2 (would give 2.5 if I could. For now I'll keep it at 2 stars if/until I go back and see how that experience goes) Read Less

Here's the deal !! I went there for many years never a problem. In the past year I had my German Shepherd there several times. They always sent us home with anti imflamotory medicine. Several weeks ago he came up lame. They seen him took tests and X-rays and said he had a torn ACL. So they directed me to the VRC in Malvern. They started the ACL procedure and I got a call that his ACL wasn't torn but it was a infection from a chronic problem he had the past year or so. He is now taking medication for Stagh infection wich could have taking his life!! Needless to say I won't be going back there. The experience cost me over 5000.00 Read Less

Just had my three chihuahuas in for teeth cleaning. One of my three chi's is 11 years old and 4.5 pounds. She had her gall bladder removed last year. I was very afraid she would have a hard time with the cleaning especially if teeth would need to be removed. Well, as fate would have it, she had to have 2 premolars removed. She (Pixie) is doing great. She and the other two were a little rough when first getting home but this is to be expected until the anesthesia totally wears off. The bottom line is that she is doing fine and the docs at OVAC are to thank. Sprinkles lost 5 incisors and her last remaining canine tooth during the procedure. We were told to expect this and we knew her mouth was in bad shape. She has a virtually toothless mouth now. This was a lot for her to go through but she is also doing great. There is no more stinky breath now which is so nice. I highly recommend that every pet owner have his or her pet's teeth professionally cleaned. The prices were extremely reasonable. They even called the next day to see how the three chi's were doing. I give high marks to this animal clinic and I am sure I will be using them for many years to come. Their pricing is really great. Previously, they fixed up a stray cat that I brought in. She had a bad cough and the diagnosis was difficult but the call was right and the treatment fixed her right up. She has new parents now and has gained tremendous weight because of how healthy she is now. When I took her to OVAC I honestly thought she would have to be euthanized. What an amazing outcome. These doctors are really great. The facility is also really nice and they are constantly cleaning. I want one of those ladies to live in my house for a week. Read Less

We have been going to OVAC for over 20 years now. We moved around 6 years ago and tried several vets in the area where we now live, however we never felt comfortable with any of them nor felt that we could trust them as we do the vets at OVAC. So, we decided the longer drive was worth our peace of mind. Dr. Hart and Dr. Fatkin are our usual vets and they have treated my dogs through illnesses, seizures, arthritis, etc. with compassion and kindness. I would highly recommend to anyone. Read Less

We have been taking all of our pets to Oley Valley Animal Clinic for the past 20 years. All of the doctors are very caring and devoted. Their office staff are gentle, caring and show my pets love, kindness and compassion. Dr. Nicole Heart is our vet, and we think the world of her. She is wonderful with our babies and she provides sincere caring. She takes her time and answers all of my questions.she goes the extra mile to help. I highly recommend OVAC to all my friends and family. Read Less

Oley Valley Animal clinic has been our vet for over 15 years. The vets and staff of OVAC are some of the nicest people to deal with. We recently had to put our dog down. They were very compassionate and caring through the whole process. Our dog loved going there as the staff were so friendly towards him. Read Less

I love bringing my 4 legged babies to Oley Valley Vet. Dr. Fatkin is always so nice and professional but does not sugar coat anything going on with your pet. She is a great Doctor and as long as she is there i will continue to return. One of my dogs just got neutered, It is so worth spending the extra money than going to the A,R.L.!! You pay for the quality not the quantity! Read Less

Moved into the Oley area last year and tried this vet to save us a long commute to the other vet but we were very disappointed. They woman behind the desk barely acknowledged us and once we got to the room the vet gave the shots and let us go; very uninterested in us or our dogs wellbeing. I would have thought with new clients you'd want some information... The bill was a shocker too .. Almost $200 more than our previous vet would have charged. Needless to say we are making the 40+ min commute to the old vet now.Read Less

We had to have our beloved Rocky euthanized in Oct 2009. As a retired Licensed Veterinary Technician and an owner, I was appalled at the treatment we received. After the receptionist announced why we were there so the whole waiting room could hear, we were told to ""have a seat."" So there we sat, I was crying uncontrollably and was consoled only by the other clients who were now upset as well. 20 min. later we went into the room and the vet was as cold as ice. We put Rocky on the table (no blanket, just a cold table) and before I knew it, he was injecting the medication without a kind word to myself or my husband or to our beloved Rocky. Once Rocky was at rest, the vet said, ""stay as long as you need. Open the door when you are done."" No ""I am sorry for your loss."" Nothing!!! As we were leaving, the receptionist was on the phone waving a piece of paper at me. Ironically, when I took it from her and opened it, it was a small packet on how to grieve for your pet. I don't think anyone in that practice ever read that. As a Vet. Tech. I was horrified that not one of these emplyees had a warm word or touch for grieving pet owners losing their pet after 12 years. I am not a client of theirs and went there, because they offer this service due to the fact that they have an on site crematory. So, never again, will they ever touch one of my beloved 4-leggers. Perhaps the icing on the cake, was the phone call to let me know that I could pick up Rocky's remains. The receptionist was so pleasant on the phone, you might have thought that I was getting a call to pick up my now healthy dog instead of my Rocky's remains. I was a Vet Tech for 24 years and I just can't believe that there are practices out there with such cold hearted people. You all should be ashamed of yourselves!!!! Read Less

I've been to a few vets around town and OVAC is by far the best place i've ever taken my dog to. Dr. Barrow & Dr. Fatkin are absolutely awesome! My dog has health issues and they basically saved her life. As for costs, they are reasonably priced. Read Less

We drove 2 1/2 hours and crossed a state line, to get to this clinic. There was a reputation for ""expertise in health knowledge"" at this location, amoung our breed's people (Shiloh Shepherds), that I wanted to access. So we went to OVAC. We were very pleased with the genuine kindness that was shown to us and our dogs in all areas of this Clinic. A true testimony to the clinic is when the vet assistant took my dog back to the waiting area. He wagged his tail and went willingly with her. Dogs know people's hearts. There were jokes about ""adopting Luke for the office dog mascot"". The front office staff was just amazing at taking my worries and my stress away over the tests being performed and putting me at ease with everything being done. The dogs (my friend also drove a distance with her dog) came out chipper, a bit tired... but very much expected after anesthesia, AND STILL our dogs wanted to be with the people in the office. Tails still wagged as the dogs continued to be pampered. And we have Shepherds! We can't thank Dr. Barrows enough, nor the staff involved, for such a positive and rewarding experience. I wouldn't hesitate to ""drive the distance"" to this Clinic again, as I was thoroughly happy with the experience and the professionalism shown as this location. There prices were below any other location that I could find in my surrounding state area. What a refreshing breath of air that a vet still has costs that are affordable and reasonable. AND they were so funny, I had to remind them that I wanted to pay my bill....they seemed to be unconcerned or anxious about taking my money as much as they wanted to be with my dog and offer him affections and attention. To Dr. Barrow and the staff. Thanks for such good care, reasonable costs and for being a cut above most. Read Less

I will NEVER go back to that office again. I must say I have NO complaints about the actual veterinarians there, but the office people and the techs are very rude. Every person I talked to gave me a different answer. Was charged twice for a fecal exam and both came back negative. Went to a different vet and sure enough, my dog had worms. It seems they are more concerned about getting money out of you than the welfare of the animal. Read Less