I took my cat here last week due to an issue he was having with his leg. The vet and assistant were very gentle with my cat and were able to diagnosis his issue. I was very pleased at how professional they were with my cat. I left with medicine and felt very comfortable by the end of his visit. Read Less

I recently adopted a kitten from the local shelter. From everything I read online and observed, I believed that my kitten was suffering from ear mites. I had a coupon from the shelter for a free visit to banfield (otherwise I would have taken my kitten to my regular vet). I explained everything to the vet at banfield. I asked multiple times for an ointment to clear up the skin issue (started on the right ear and spread across her head to the left ear). The vet continued to do various tests (each costing $54). She told me that she was pretty sure it was ringworm, but the only way to identify it would be with a culture, which would be another $54 and take 2 weeks to receive results. I insisted that it was not ringworm. In the end, I spent $115 out of pocket and had NO ANSWER. I proceeded to go home and read more online. I found that an ointment called animax was commonly used for kitten skin issues. I had some animax from an earlier issue with her rear end, so I decided to try it. Well, that cleared up the skin issue. I SHOULD NEVER HAVE GONE TO BANFIELD!!! They wasted my TIME AND MONEY! STAY AWAY!!!!!! Read Less

Complete joke! Dog had a tail injury and after 2 weeks and 3 different Bandields they just don't know what they are doing. Sad to see Petsmart still partners with them. For any injury I would seek a real vet. Most likely have to have a partial amputation of my dogs tail due to their "expertise". I really question their education and experience. Is this a place for "entry level vets" fresh out of school? Wish I could give a zero as they don't even deserve 1 star. Read Less

1. I had to put my beloved cat to sleep after a traumatic experience. I asked Banfield staff specifically not to call my wife when the remains were ready. They not just called her, but also left a voicemail letting her know that the remains were ready, causing more pain to our grieve. 2. I went to pick my cat remains, and with no sentiment at all, they gave me a bag with a sticker on it advertising CAT TREATS! after I had lost my cat, the least thing I can think of is CAT TREATS. #shameless #norespect Please don't take your loving pets to this place, rather invest in local vets who will take care of them at any stage of their lives. Read Less

They wont' let you post unless you hit at least one star. Stay away from their so-called "Wellness" Plans. They charged me hundreds of dollars a visit knowing that they weren't sure what was wrong with my precious baby, Samuel. They saw him three times during the week he was put to sleep. He had been enrolled in the "Wellness" Plan for over three years which was automatically deducted from my checking account. Until this illness, he was a healthy five-year old cat. Now that he's gone (December 17, 2016), they're telling me the "Plan" is still in effect and I have to continue paying them for the next four months, despite my already paying them hundreds of dollars while they did nothing but send him home with an antibiotic and two 3 oz. bags of "special" cat food for his digestion. They don't care that each month I have to look at my statement and think of my Samuel not being with us. As long as they get payments for the next four months, they don't care. Once again, STAY AWAY FROM THE SO-CALLED "WELLNESS" PLANS! They're just another racket to take your money! Read Less

I have to say I was very please with the care they gave my dog. Although I had a regular vet for her occasionally I did take her here. Unfortunately my dog passed away few weeks ago. She was very old and couldn't make it through the night. I called here for hours and prices and they were very competitive. I took my dog there . The entire staff was very patient and understanding. They were very considerable gentle and kind. I picked up remains they gave a nice card her name a little box. My experience was very good. Maybe in the future I will use them again for pet care. Thank you to the staff at Bainfield south philly. Read Less

I had previously reviewed this specific Banfield with a 1 star due to an issue with my pup a stitch after her spay surgery. After my review was posted, I had heard from someone at Banfield via Yelp and then spoke with Dr. Sanders via phone. We were able to clear up the issue and the miscommunication. She was indeed helpful, and express great concern for my pup. Not sure where things will go from here. But happy to report that steps were taken in the right direction on both sides (Banfield's and mine) to clear up any miscommunication as well as care for my pup. Look forward to her post op visit this afternoon. Read Less

Brought our puppy in for the free wellness checkup included in the puppy book we bought from petsmart. During the checkup they checked her ears, and then informed us that this service was going to cost an additional 55$ after the fact. They were extremely pushy with scheduling more appointments and unnecessary medications. A few days later we became concerned when our dog was lethargic and vomiting, so I called banfield to ask for an opinion. The woman on the phone was increasingly rude as she only offered an appointment to come in and refused to answer any of my questions over the phone. They're all about the money. We will NEVER bring our dog back here. Read Less

Love this place - they genuinely care about my fur baby - so sad to have to find a new Banfield in NJ. Also love this Petsmart -they're so friendly and helpful. Hoping that NJ facilities are as good. Read Less

I tried to look past the 2 star average and try this place but it back fired. Overall 90% of the staff was very friendly. I hate to say one bad apple spoils the whole bunch but this is the case for this pet hospital. I had one vet *cough* (sanders) did not know how to talk or explain to me the results of a test. Very rude. She even had to reiterate how much credientials and school the staff had went through to be competent to read a damn xray. Appernetly she didn't learn proper etiquette! On top of that, I had to get a second xray that cost $300+ because the first one didn't have the right views. They said they could waive the xray reading fee then later retracted. (BTW They charged almost $100 more than most vets) then when costumer service found out we were not happy with service, they were willing to waive all the fees. By that time, it was too late and I moved on to another Vet. The only way I would come back is if they refund me both xrays but otherwise so long . If you REALLY HAVE to come here ask for Dr. Hutzapple. She was was pretty good! Lesson learned: yelp numbers don't lie. Also don't fall for the wellness plan. Read Less

My dog was admitted because she was injured at the groomers. The bill was taking care of and they gave me meds to give her. They told me the bandage could come off the next day. I go to take it off, and they put an adhesive bandage on her fur. This bandage is on there pretty good and I have no way of removing it with out pulling her fur out. She was shaven down and it's not like I can cut the fur under it, it's a thin layer of fur and then skin. How dumb do you have to be? It's like putting hair wax on your entire head and expecting it not to hurt. She also needs a check up, she gave me a date, I said I can do that day in the morning, she said no just 5:45pm. What about another day? No that's what I have you down for. Ummm okay. So now I am going to miss work because of someone else's mistake. Read Less

So, let me first start by saying, I've had my one cat on a Banfield wellness plan for over 3 years and it's been going great. Due to moving, I've visited locations in Pittsburgh, PA and Memphis, TN. Both wonderful. The vets were thorough and caring and always made time for me. When I got my youngest cat a year ago in Memphis, I didn't hesitate to put her on the plan as well and take her to get all of her heath issues taken care of from her previous owner. For me, the plans have been worth it and convenient. I am no newbie to the health plans, Banfield or their procedures.Fast forward - We moved from Memphis to Philadelphia and my youngest cat had been having some diarrhea issues for about a week that came out of no where. I did a drop off because that's all they had available so soon. Can I just say that NONE of the procedures (which have been the same state to state) have been followed at this Banfield. No one called to confirm my cat's appointment, no one called to tell me how she was doing (I called at 5:30pm after dropping her off at 7:15am that morning), I didn't meet the vet, and no one has called to see how she is doing since. All of which are things Banfield does & it doesn't matter what location it is. On top of that the vet seemed to care less about my cat. Yes, I got medicine, but it didn't work at all for her. I am definitely NOT taking her back to this location for a follow up. My cats' health is important to me (hence the plans for both of them) and the fact that no one cared about my sick cat honestly sends me into a state of anger as it if were my child.  We're trying the Springfield location though it's a little further tomorrow, but so far they seem more caring and to be following all the steps they're supposed to already. If this doesn't work out, I'll be canceling my plans and getting my two girls new plans from a different provider. Read Less

I have a wellness plan for my cat and dog. It's a huge convenience and value. Sometimes it's hard to get a certain type of appointment right away, but I've never really had a problem getting an appointment that works for me. They have drop off times as early as 7am. Read Less

Here's today (after being on hold for almost 10 minutes):Me: Hi - I spoke to someone last night who said a vet would call back, and left a message again this morning. My cat has asthma and needs to be seen. Since it's 10:30 and I haven't heard from you, I made an appointment at another clinic. Can you fax my records?"Banfield employee: Sure, what's the fax number, and what is your pets information. I'll fax it right over.That was the actual complete conversation. No service recovery attempt, no apology. Doctors seem nice and thorough, but when we've had teeth cleanings there we had to call to see if we could come get the cat since we heard nothing from them well into the evening. If customer service is important to you, go elsewhere. If you need a decent vet with easy parking close to center city and can tolerate the front end service, give it a go. Read Less

I adopted my dog and he was up to date on all his shots but he had breath that could kill someone so I was concerned he had something wrong with his teeth. I took him to banfield because it was the closest place to me. What a huge mistake! We waited over an hour to get into a room and after waiting close to a half hour in there the vet that came in was very cold towards my dog. Before she even looked at him she started talking to us about their plan. When we said we were not interested she looked in the dogs mouth and said well theres nothing wrong with his teeth he just has bad breath. I had to tell her to take blood work to make sure there was nothing wrong internally. She looked at me irritated and sighed and said really? you want blood work done? She sighed again took the lease and lead Scooby away. When she came back with him a few minutes later all she did was complain how much trouble he was to them and how hard he was to handle as she just dropped the leash to the floor. She again tried to push their plan which meant we could bring him in as many times as we wanted to and it would take care of his teeth. My first thought was wow really? you want to see a dog who gives you so much trouble and has no problems with his teeth? Again we declined. I asked if there was a mouth rinse or something we could use. She gave a bottle of mouth rinse and we quickly left after paying a hefty bill of close to 400.00. Please do not bring your pets there. They have no interest in your animals only in the money they can make off of you! Read Less

Avoid this place at all cost if you can! I had to take my dog here because my vet was not open. Big mistake! This place does not care about the well being of your animal all they care about is how much money they can get from you. Some how I was given 3 different estimates for the same procedure due to optional items that I never needed. When they called to tell me that I would have pay an additional $165 on top of the $350 I already agreed to pay for. They claimed there was a misunderstanding? I ended up just taking my dog back because I was sick of them trying to haggle me. Honestly I would pay whatever I needed to for my dog but I would much rather give my money to a vet that actually cared. They just try to take advantage of people and that became super clear when I picked up my dog and they still tried to get me to pay the $50 office visit and gave no apology or explanation to the situation.-Update- Took my dog to my regular vet which I clearly should have done in the 1st place.  My vet is 100% more professional and took care of my dog for only $150.  --Bainfeild you should be ashamed! No wonder why you have over 1,000 complaints against you! Seriously people, stay away! Read Less

I have a Great Dane puppy with many serious health complications. We have tried various vets in Philadelphia and Banfield is by far the very best we have experienced. Every vet/nurse/receptionist we have encountered has been extremely kind and pleasant.Other vets we have been have been extremely condescending towards me and became irritated when I asked questions. On the contrary, Banfield has been very patient and honest with us. Honest being a key word because they were very upfront about the fact that they would not be the best hospital to perform certain procedures due to my pups cardiac disease, they recommended better equipped hospitals, and even adjusted the price of the wellness plan since we would have to go elsewhere for certain surgeries. Our previous vet missed a severe cardiac arrhythmia and Osteochondritis Dissecans in her shoulder, even after I expressed my concerns to him during multiple visits. Out Banfield vet immediately urged us to go to a specialty hospital and have it evaluated, which may have saved her life.With everything my pup has been through in the first 9 months of her life, it says a lot that I feel extremely confident trusting her care to Philadelphia Banfield. Read Less

I brought my yellow lab in to be treated for an ear infection, get vaccinated and check out an injured leg. She was prescribed Surolan drops to treat a likely yeast infection. The prescription label states "Apply3 drops daily. Give with food. Give by mouth only. Monitor for signs of intestinal upset."  This seemed odd since I've never treated her ear issues with drops in the mouth before. I inquired at checkout and the receptionist confirmed that they should be give by mouth. Fortunately, when I got home I investigated further. This medicine is NEVER supposed to be give by mouth, only in the ear. I called this morning and a nurse confirmed that the medicine had been incorrectly prescribed (Indeed, it should be put in the ears only). In my opinion, this is indicative of either poor training, sloppy care, or outright negligence. I have lost my faith in Banfield and recommend you consider other options if you care about the health of your pets. Read Less

Pretty much the worst vet I've been to. Every time I go, the wait is 1-2 hours, despite having an appointment. They push visits like crazy. They've got me bringing my healthy pet here nearly once a month for something or another. Front desk is not friendly or helpful. Everyone here except for the veterinary assistants move at a snail's pace. They do some pretty sneaky stuff to try and trap you into the Wellness Plan. Unlike my old vet out of town, I've never once had the impression they actually care about my animal (or any animal) here. I dread coming here and can't wait to find a real vet. Read Less

Do not go here! I had taken my cat to get multiple check-ups / shots at Banfield. Different vet every time (not an enormous issue to me, but you will see where this is going). Each of the vets I had separately asked to figure out if my female cat had been spayed (long story short but my friend had adopted her brother at the same time, we were told they were both neutered, after a month is became clear the brother was not). After looking at her belly / privates each of the vets had decided yes, she was spayed. So just last week I went to a new vet, one that opened up by my house... The vet was going through the regular "well visit" and low and behold, found out that my cat (who is almost 7 and had previously been going to Banfield since she was a kitten) is actually a neutered MALE CAT. I know this is something that a normal person could miss because it is not very obvious on cats, but this is certainly something a vet should be paying attention to, ESPECIALLY when asked multiple times if the cat was neutered. Anyway, I cannot believe ANY of these vets made it all of the way through vet school and could miss something like this! Will never go back here again and wouldn't recommend anyone trusting their pet with these doctors. Read Less

So, to make a long story short, I adopted a stray kitty last week, and a visit to a different (and very lovely,) vet's office revealed that he was FIV/FeLV positive, had a heart arrhythmia, and a host of other problems.  Since the echo that would be needed in order to determine the safest way to put the cat under for necessary surgeries was rather expensive at the (good) vet's office, I called around the city to get quotes on the procedure elsewhere.  This place was the cheapest by a little bit, but I went with it over the nearest competitor since it's closer to my apartment.   I made this appointment a week and a half in advance, and the exact same dim bulb always answered the phone whenever I'd call for quotes or to confirm. Brought this poor little kitty in for the procedure, and the idiots there told me that they don't have an echo machine on site; it has to be scheduled weeks in advance -- which they didn't tell me until I got the cat into the exam room. I looked at the computer screen that had the info for my cat up in the exam room, and not only was the purpose of the visit wrong, (he didn't need an exam, he needed an echo,) but the additional notes showed a frightening lack of competence for someone who supposedly does this shit for a living. To wit: "FVI positive/She need a echo done". (I should also mention that this idiot -- and yes, it was the same girl every time -- couldn't pronounce or spell this cat's fairly simple name, either.  Even after I spelled it out multiple times.) When the doctor finally came into the exam room and explained it all to me, he said that he knew that the front desk idiot got it wrong, etc, and that I should go to UPenn instead. (Btw, UPenn's echoes are about $200 more than the next-highest priced clinic I found.) I left the place, and then let the poor cat out of his carrier at home. Seriously, in this economy, are they trying to say that they couldn't find anyone who possesses basic literacy skills to fill that front desk job?  Anyone who has even a passing knowledge of animals or animal health should be able to do a better job than this idiot.  And the communication should be better between the idiots there and the vet techs/doctors.  I should also mention that they were all set to give my cat an extra rabies vaccine that he didn't need -- much like another reviewer complained of -- before I had to slam down a copy of his records that proved that indeed I *had* gotten him those shots just a little while ago.  AVOID THIS PLACE LIKE THE PLAGUE!!! Read Less

Even though Banfield's "wellness plan" seemed more economical (especially for an older dog)  I got what I paid for - subpar service and an unwillingness to treat and pursue underlying ailments in older dogs. I ended up taking my dog to Companion Pet Hospital for a second opinion because I was not satisfied with Banfield's service and I found that Companion Pet Hospital was much better at picking up on potentially life-threatening illnesses.  Companion Pet also did not give me the impression that an older dog didn't deserve the same aggressive treatment as a younger dog, which was the impression I got from Banfield.  My dog has since passed away, but any new dog I get will not be taken to Banfield. Read Less

Their "Wellness Plan" is a complete rip off. You pay nearly $400/year for it and if your pet ever does get sick they charge you an arm and a leg for treatment even though it appears that all tests should be in the agreement. When you try to cancel your "Wellness Plan" they try to charge you for the remainder of the year. Nobody should ever go to this vet. Read Less

They are very inconvenient with scheduling and people working there are impersonal. We had very bad experience with them today. We waited for weeks to get today's appointment. We were waiting in the line for 15 minutes today to check in. When it got to us, the receptionist (E lady) told us that our appointment needed to be rescheduled because we were 15 minutes late than the appointment. I told her that we were waiting in the line for 15 minutes, but she just said to me in the meanest tone: "no you have not been here for 15 minutes." as if I was lying. Of course, I didn't reschedule with them, because there are so many other nicer and friendly places in the area. Read Less