Chestnut Hill Cat Clinic

This is the best cat care you can get.We have been with this practice for over 25 years.When we have had the inevitable loss of an elderly cat they treated us with total compassion. We were treated like family,they felt our loss too. Read Less

I was surprised to see some of the negative reviews. However, they were years ago, so things must have changed because I had a great experience. I worked at a cat hospital back at home so when moving to Philadelphia I was more than happy to find an all cat hospital for Anna. The staff up front was so welcoming and attentive. They understood my concerns for Anna as she gets very nervous at the vet and can lash out in aggression. To my surprise, a very good surprise, they did not sedate Anna and were able to handle her in a manner that did not stress her out too much. Although I only talked to Dr. Hehn for about 10 minutes she was very sweet and made it clear that she has a true passion for her job. Overall, Anna and I will definitely continue to come here! Read Less

Chestnut Hill Cat Clinic offers excellent care for feline companions. The vets explain everything they are doing & return calls promptly. The front desk personnel are warm & friendly. The only downside is that it's a bit pricey. On the other hand, this is a case in which you do get what you pay for! Read Less

Always takes care of my vacuum until it died. Bought a new one. Salesman answered all questions well. I had a 21 year guarantee and they transferred you left over 8 years to my new Oreck . A bit pricey... Read Less

I took my beloved cat (Temah) of 20 years to the Chestnut Hill Cat Clinic to be gently put to sleep .The staff was amazing , caring, sympathetic and very patient. I remember calling to get information about the procedure and to make arrangements , the receptionist was so warm and understanding. She stayed on the phone with me for at least an hour and listened and consoled me while I cried . It was one the hardest thing in the world I ever had to do .They walked with me the entire way, I was allowed to spend as much time as I needed to hold my baby. So loving, so caring and so understanding. I received a sympathy card in the mail not longer afterward, it made me feel good to know that they cared even after my visit. My experience with the Chestnut Hill Cat Clinic ,was that of a peacefu and memorable journey. I'm very happy that I chose the Chestnut Hill Cat Clinic . Vearnessa Whigham Read Less

I went to CHCC for the first time and I couldn’t be happier. Everyone who works there is so kind. The vet and nurse are extremely knowledgeable, sincere and wonderful. I’m usually very uncomfortable at the vet, but the atmosphere and wonderful staff made me feel comfortable. My sweet cat is always afraid of going to the vet, but it was the most relaxed I’ve seen her in this setting. I would absolutely recommend CHCC to all cat owners! Read Less

I went to CHCC for the first time and I couldn’t be happier. Everyone who works there is so kind. The vet and nurse are extremely knowledgeable, sincere and wonderful. I’m usually very uncomfortable at the vet, but the atmosphere and wonderful staff made me feel comfortable. My sweet cat is always afraid of going to the vet, but it was the most relaxed I’ve seen her in this setting. I would absolutely recommend CHCC to all cat owners! Read Less

The Best cat clinic in town!! The staff there is extremely friendly and the vetenarians are patient and caring with my cats. I know that my cats are in the best care possible when I bring them here. 🐱❤ Read Less

Dr. NIcole Hehn is one of the best, probably the best, veterinarian I have ever dealt with. Her ability to explain complex medicine, delineate pathways of treatment options, combined with her compassion make her a great choice for me and my cats. The staff--nurses, receptionist, and office manager--are all extremely competent and caring to both cats and humans. Read Less

Absolutely and horrifyingly both incompetent and irresponsible. I don't care what they cost: I would pay an arm and both legs to care for my cat, if he needed it. (This place is uber pricey of course, but who cares if you get great care for your cat?) The problem is that they do not care AT ALL about cats here. If you love your cat, then please: please stay away from this house of horror. They are just bumbling idiots here...and they have jeopardized my best friend's life through sheer, indolent, all around dumbassery.Read Less

The Chestnut Hill Cat Clinic has always tended to our cats with prompt care and great sensitivity.  We particularly admire and appreciate Dr. Hehn who is very caring, takes her time to explain everything carefully and is terrific in handling our cats. Read Less

Similar to other reviewers, I am very disappointed with my recent experience at CHCC. Prior to my visit last week, I had Dr. Connor as my cats' vet. I did not know that he had left the practice/been let go.  Things were very different without him.  Like Julie M. (see review below), I was charged a ridiculous amount of money ($450.00) for a simple exam, bloodwork, and 2 days worth of pain/stomach meds. THEN, I get a call from Dr. Gellman saying that the bloodwork came back negative (although he didn't say what for) and he "isn't sure" why my cat's appetite has decreased or why he has recently started drooling, other than the possibility of him needing dental work.  So he gave me an estimate of $700 for the dental work, but said that he wouldn't be able to do it until July.  Seriously? $450 for nothing.Fast forward to today...just had an appointment with Dr. Meg Harvey at West Chester Animal Hospital. After a 10-minute exam, she found a tumor under the left side of my cat's tongue. She explained that this was most likely the cause for his decreased appetite and drooling. She also took the time to explain that the tumor would continue to grow and could eventually effect his ability to breathe properly. This was heartbreaking news, but at least we know what's happening now. Dr. Harvey went over our options (oncology, biopsies, etc.), but said that it would be fairly traumatic for our 15-year old kitty. So she gave us a prescription for prednisone to help with the inflammation and pain. Soon we will do the humane thing and put our sweet boy down. The price for for Dr. Harvey's expertise, kindness, compassion, and the prednisone prescription...$58.00.And Dr. Gellman was going to charge me $700 (on top of the $450 he already stole) to do dental surgery on my cat who has a tumor in his mouth. Seriously, don't go to Chestnut Hill Cat Clinic if you care about your cat and don't want to be ripped off. Read Less

To put it plainly, Dr. Hehn is our hero. Techs and other staffers are amazing at The Cat Clinic, too. It is clear that everyone there genuinely cares about your cat's well-being. We've had three cats be patients at The Cat Clinic and Dr. Hehn has talked us through strategies for correcting inappropriate potty-on-the-floor behavior, pilling kitties when they give you a hard time taking medicine, and helping the cats get used to their carriers to make it easier to get them inside. We have never been rushed out of an appointment--she takes all the time necessary to go over all of our concerns. I like that she has multiple strategies to give us when we're having trouble with a given aspect of caring for our cats, it feels like they get the most comprehensive care possible with Dr. Hehn. Recently, one of our cats became so nervous in the car ride over that he peed in his carrier! We were not expecting that with him because he'd never done it before (although I've had other cats that did). When we came in, the receptionist called back and some vet techs cleaned up our kitty and his carrier immediately! I was really surprised and happy. Overall, trips to the vet are stressful but The Cat Clinic is going to give your cat the calmest environment possible. It's quiet, it's cozy, and the staff really know what they're doing in terms of handling your pet. Read Less

To put it plainly, Dr. Hehn is our hero. Techs and other staffers are amazing at The Cat Clinic, too. It is clear that everyone there genuinely cares about your cat's well-being. We've had three cats be patients at The Cat Clinic and Dr. Hehn has talked us through strategies for correcting inappropriate potty-on-the-floor behavior, pilling kitties when they give you a hard time taking medicine, and helping the cats get used to their carriers to make it easier to get them inside. We have never been rushed out of an appointment--she takes all the time necessary to go over all of our concerns. I like that she has multiple strategies to give us when we're having trouble with a given aspect of caring for our cats, it feels like they get the most comprehensive care possible with Dr. Hehn. Recently, one of our cats became so nervous in the car ride over that he peed in his carrier! We were not expecting that with him because he'd never done it before (although I've had other cats that did). When we came in, the receptionist called back and some vet techs cleaned up our kitty and his carrier immediately! I was really surprised and happy. Overall, trips to the vet are stressful but The Cat Clinic is going to give your cat the calmest environment possible. It's quiet, it's cozy, and the staff really know what they're doing in terms of handling your pet. Read Less

Probably the most caring, loving humans for your babies.  My girls really do not appreciate their annual visits, but the folks at Chestnut Hill Cat Clinic really help reduce my anxiety by their calm, loving care.  Two thumbs up. Read Less

I miss my beloved Dr. Connor that I had for 10+ years, but I'm more and more comfy with all the wonderful Vets I've met and worked with. Been a loyal customer for 18 years. Love them very much. Kind, compassionate, and know their cat medicine! Read Less

I've been bringing my cat,Jazzy, here since I adopted her in 2011. I love their gentleness when handling her. They have given me medicine for her when she had a cold. Their office is very serene for the cats and cat owners as well. I also feel they are quite knowledgeable about the proper care of felines. Read Less

I'll preface this by saying I'm a relatively new client, but so far I've been really pleased. For about 7 years I had been going to a vet only a mile away, and the difference in this place is amazing. The receptionists are friendly... the staff in general is friendly and knowledgeable. They seem to value their pets and their clients more than other places I've been, where cats were sometimes 2nd class citizens to the dogs. I wish I had switched earlier. Read Less

My cat whom I've had for 20 years finally had to be euthanized. I can't say enough about the wonderful staff. they were so compassionate, While I was holding my car as she was taking her last breath i looked over to the assistant who had tears in her eyes. That right there told me that this isn't just a job - they truly care. The thing that touched me the most was when I received a beautiful handwritten card expressing their sympathy. When I received her ashes they were in a pretty box with my cats name. They went the extra mileRead Less

Until this fall, I would've give 5 stars. Dr. Blaine Connor had been the primary vet at CH Cat Clinic for about 20 years (and we moved here in 2008.) He was excellent;  warm, knowledgeable, compassionate.  But management fired / laid him off without warning this summer, citing financial reasons. (Which I interpret as "he's so experienced we have to pay him too much and we can make way more money using our much younger vet." )The staff had clearly been instructed to say nothing about his departure. "I don't really know what happened or where he is now." I even felt they were trying to hide it from me initially, as I had to ask why my appt had to be with newer vet and couldn't be with Dr. C.  I really don't like (1) That they let him go with NO warning to him or his long-time clients, who loved him so much; and (2) That they are being so secretive about his departure now.  We're switching our cats to Montgomery Animal Hospital in Flourtown, where we take our dog. Read Less

Dr. Connor was very kind and knew what was going on with my cat through communication with his tech before walking into the examining room. He called my cat handsome. It did not stink, his tech was attentive and kind, and the price was reasonable. Dr. Connor gave him something for pain, and an antibiotic, and already today he is purring more than he has in weeks (he had chin acne that had become swollen pockets of pus!).I recommend this place for their kindness and cleanliness. Read Less

We took our cats here for the last couple of years, however we will not be going back.  We brought our youngest cat in, several months ago, for inappropriate peeing and were told by the male vet that he had crystals in his urine, which were causing him pain.  At the time, he was on Wellness dry food, and the vet told us to switch him to Science Diet Light dry food instead, which he claimed would help dissolve and prevent those crystals.  We even asked if we should do the wet food instead, thinking flushing his system with more liquids made sense, but the vet positively insisted that dry food was the way to go for issues like this.The issue repeated once, until the vet switched us to Prescription Diet C/D.  Three months, an overnight vet stay, and several thousands of dollars later, we find out from another vet that this was 100% wrong, and we should have immediately been told to have our cat eat Prescription Diet S/D.  S/D even has the word "dissolution" on the package - you know, to DISSOLVE the crystals.  That he suggested C/D, which is for long-term maintenance of an issue we had not yet solved, made little sense to the more competent professionals we spoke to; and his insistence on Science Diet was positively ludicrous and directly damaging to our cat.  We are only now seeing the light at the end of the tunnel, so to speak, and though our cat is not 100% better yet, he is getting there, no thanks to this terrible place.P.S. - the lady vet is very sweet and seems competent, and the shaggy-haired vet tech is the best. Read Less

Hi Chestnut Hill Ripoff cat clinic,You treated our cat awhile back. Thanks for that. Well, we recently moved cross country and our dog (no, you didn't treat our dog) died in a horrific accident where she was dragged to death by a truck. So, we have been a little out of it. My girlfriend asked you to send us an itemized bill because I feel we paid you more and didn't understand why the bill was still so high and she explained our financial situation at the moment (we were broke with the cost of the move but would be back on our feet soon). We never received that or any other requests by mail or telephone. Why could you just not call us and see what was up? We had every intention of paying our bill! I'm livid over this and now do not want to pay anything since you sent it to this harassing company that just called at 6:30 in the morning on Christmas Eve MORNING!!!!!!!!! I would have paid the bill if you had just called!!!Thanks for ruining our Christmas! Unbelievably bad on your part! Read Less

Me and my furry child went for our first appointment there. Every single staff member was so kind, patient, and knowledgeable-- something that I hadn't heard for other vets in the area. From the moment I made the appointment to walking out the door, it was apparent that these people love cats. The cost of a basic visit is fair-- cheaper than my vet fees prior to my move. I would recommend to any and all cat lovers. Read Less

All of the staff at the cat clinic were extremely helpful as we cared for our diabetic cat. Dr. Hehn is a detailed and compassionate problem-solver; Rose is a crackerjack receptionist who remembered us and who made sure we had answers to all of our questions. The prices may be a little high for basic needs, but our cat needed lots of extra care and we felt we were in very capable hands, worth every penny. Read Less

These people LOVE cats! When I moved to Chestnut Hill my cat was about 9 weeks old and hadn't seen a vet yet. When I called to make an appointment the lady on the other end said "Enjoy him while he's little and take tons of pictures..they grow up too quick!" I hung up and thought, how cute was that??? They've helped me through a nasty case of conjunctivitis, taught me how to desensitize him to a good teeth brushing (their tip sheet worked like a charm!..along with a helping of patience on my part), and were so sweet when I voiced my worry about him going under the knife to be neutered. Dr. Leibovitz is the only vet I've seen and she is awesome. Every time I take my little guy there she is super patient and sweet and it just proves that this place is great!!! Read Less