This place is HORRIBLE! DO NOT TAKE YOUR ANIMALS THERE FOR ANY TYPE OF SURGERY. I took my 3 dogs and cat to this hospital for dental cleaning and surgery. As my pets are 13, 14, 15 & 16 I knew there w... Read More
This place is HORRIBLE! DO NOT TAKE YOUR ANIMALS THERE FOR ANY TYPE OF SURGERY. I took my 3 dogs and cat to this hospital for dental cleaning and surgery. As my pets are 13, 14, 15 & 16 I knew there would be extractions. I first took them all in for a visit and asked why, since there were 4 of them they needed to come in for 2 visits. I was told due to their age they would be put on antibiotics prior to surgery in case of gum disease. Just a quick discussion, no physical exam, nothing! That cost a whopping $330.00 ! That Saturday I took them in , where they were shuffled thru the long hallway. When I returned about 4 hours later, one by one they were passed out to me without any explanation of their care. With 4 animals common sense would be to put me in an exam room for a review of what was done to each pet, but No. The first thing they did was ask for payment of $770.00. As each pet was passed out into the waiting room, still wearing their doggie sweaters (tells me they were never removed), and very groggy I asked about infections and extractions. In between the receptionist answering phone calls I was told by her "CHECK YOUR RECEIPT' that will tell you how many teeth were pulled. When asking about any abscesses , again the receptionist, not the nurse, not the doctor, "CHECK YOUR RECEIPT". I was so livid the doctor finally came out and guess what she did, she CHECKED THE RECEIPT to tell me what she did. The oldest 11 lb dog had 8 teeth removed and was not given any antibiotics , nor any pain meds. I called the office and was told by the doctor to give her baby aspirin. What does aspirin do? It thins out blood and causes excess bleeding in the gums! I spent the next 6 hours calling around to find a doctor that would prescribe something for her w/o having to travel into their office. The vet referral on the office voicemail sends you to a vet that is not open on the weekend and the other clinic asked me what antibiotic and pain med I was sent home with for a 16 yr old dog with 8 extractions. They were in shock! Finally I had a friend that gave me Tramadol which I promptly gave her and she slept thru the night but still had 3 more pets to watch. The cat, 14 yrs old was not too great either. I asked for blood to be taken and tested because he has lost 7 lbs over the last year. Guess what, was never advised that was done, then after several days I had to call to get results that he has pancreatitis. Now after all of this and $1100.00 later I asked for copies of all the records. I was told they were mailed out , 3 weeks ago. Still no records in the mail. I called today and was told they sent the originals, NOT COPIES. So now they are lost , there are no records, there are no blood test records for a vet visit to a new doctor. Infuriated, I asked why would that rude receptionist send originals.....she hung up on me. Called back and asked again, she hung up on me. I give up. Now I paid for my cat's blood test and have to do it again because the receptionist, who is really only skilled in taking payment, sent out the originals and I have nothing but a sick cat. DO NOT GO TO THIS VET. I should have known when the doctor walked into the exam room and did not introduce herself so I didn't even know she was conducting an exam as she never touched any of my animals. No ear, eye, gut , hip or arm check. Nothing.....stay away. The office does not have a computer, the office is old and dirty , no ventilation and such a rude receptionist! You can check the Better Business Bureau website and see what happens with the complaint I will lodge against them. Drive the extra distance to stay away from these unprofessional people!!T. Read Less