64 Reviews

Avalon Veterinary Hospital

Pittsburgh, Pennsylvania
Reviews
Connie M.
18 May 2019
REPORT
You will not find a better primary care veterinarian than Dr. Stephanie Clauss whom practices here as well as their sister location, Big Rock Hospital.  She has excellent technical and keen observatio... Read More
You will not find a better primary care veterinarian than Dr. Stephanie Clauss whom practices here as well as their sister location, Big Rock Hospital.  She has excellent technical and keen observational skills.  Her empathetic approach and bed side manor are second to none.  I had a 20 yr old Himalayan cat to whom she carefully tended back to health when two other vets from other practices recommended he be put down.  Their prices at both locations are excellent.  I am blessed to be located within a half hour drive of both practices, but would be willing to drive a couple hours to see her. Read Less
Barbie H.
20 Feb 2019
REPORT
The team has been great with my two dogs and cat. They calm my nervous elderly Golden with their patient and gentle approach, they have been supportive during a time of grief as I had to put an old fr... Read More
The team has been great with my two dogs and cat. They calm my nervous elderly Golden with their patient and gentle approach, they have been supportive during a time of grief as I had to put an old friend down after 16 years together, and they are always able to squeeze me in to be seen if I have a sick/injured pet. Not to mention their affordable pricing! You would not be disappointed to bring your pet here! Read Less
Diane R.
25 Jan 2019
REPORT
"Cats are masters at hiding their signs of illness and a cooperative effort is needed between the veterinarian and owner to maximize the quality of life we can give our senior cats." I looked around P... Read More
"Cats are masters at hiding their signs of illness and a cooperative effort is needed between the veterinarian and owner to maximize the quality of life we can give our senior cats." I looked around Pittsburgh for a compassionate, experienced vet that I would feel comfortable taking my older cat to. I found Dr. Carey McGowan. According to her bio she "she was awarded the American Association of Feline Practitioner's senior award for her performance and interest in feline medicine and surgery ." Upon meeting her at a clinic in Bridgeville, PA, she told me she loves taking care of the older cats. I remember her saying she has found it rewarding caring for geriatric kitties, as she told me about her senior cat. I was impressed by her careful and gentle exam and how she explained the options regarding treatment. She explained that "quality of life" was the priority. We got through a couple illnesses. Then recently my old girl fell ill again and Dr McGowan was no longer working at the local clinic. I found her at Avalon Veterinary Hospital which is 45 minutes away. Of course we made the trip. After a thorough exam and discussion, I was presented with a list of procedures and the costs. Very helpful. Unfortunately after a visit with labs and an X-ray, there weren't any options left that didn't involve extremely invasive procedures that had no guarantees of survival. I took her home for a few days and then returned to send her on her way over the great Rainbow Bridge. I feel comfortable recommending Dr. McGowan. She listens and is very compassionate. Each time I called the clinic I was treated with courtesy and given an appointment in a timely manner. The staff were very professional and respectful of my pet. The clinic itself is very small in an older home. Parking consists of a small 4 space lot. Prices were typical of other vet clinics I've been to. Read Less
Ross G.
14 Aug 2018
REPORT
I have had nothing but great experiences here. We've been taking our two cats here for three years now and are very happy. I would recommend them to anyone who asks. A few months ago one of our cats g... Read More
I have had nothing but great experiences here. We've been taking our two cats here for three years now and are very happy. I would recommend them to anyone who asks. A few months ago one of our cats got sick and they were very prompt in returning my calls and answered all questions i had. They also made it very easy to get the medicine and food we needed. Read Less
Jeanene Krupa
9 Jul 2018
REPORT
Excellent doctor's and staff!!! Helped our kitty when he had a cold. Would reccomend them to everyone. They even called the next day to see how he was feeling. Awesome!
Susan K
9 Jul 2018
REPORT
I highly recommend this place, it's in such a good location just off of route 65 in between Bellevue and Avalon and they also have complimentary parking. All of my visits here with my cat have been v... Read More
I highly recommend this place, it's in such a good location just off of route 65 in between Bellevue and Avalon and they also have complimentary parking. All of my visits here with my cat have been very positive, a welcoming reception and very caring staff, I always know the well being of my animal is in good hands! They are also very prompt with returning emails and phone calls to accommodate your appointment and they have good evening hours if you can't make it there during the day! Read Less
Bean G.
23 Jun 2018
REPORT
I want to Thank Avalon for FINALLY helping my Newfoundland. 9+ years ago Avalon was our go-to vet. We lived in West View. After Moving to Pine, we had a mobile Vet. It was convenient, having 4 Newfies... Read More
I want to Thank Avalon for FINALLY helping my Newfoundland. 9+ years ago Avalon was our go-to vet. We lived in West View. After Moving to Pine, we had a mobile Vet. It was convenient, having 4 Newfies and a Beagle. This past year I had Mobil vet out twice to treat Hunnys reoccurring ear infections. Nothing worked, and her solution was 4 antibiotic pills a day for life. I gave up and took her to Avalon. They still had the medical records for another of our Newfies with ear infections ( the treatment given then worked) The new protocol given to Hunny worked!! I was given lots of options for her treatment, and went with the basics before more involved treatments and her ears are better! Hunny is a 10 yo senior Newfie. I'm so glad I went to Avalon! Read Less
Philip Cynar
22 Jun 2018
REPORT
My spouse and I were treated so well by the kind women at this practice when we had to take our dear Siamese, Cooper, there to be put to rest after this 13-year-old body wore out from age and disease.... Read More
My spouse and I were treated so well by the kind women at this practice when we had to take our dear Siamese, Cooper, there to be put to rest after this 13-year-old body wore out from age and disease. They were so compassionate and gentle with Cooper and allowed us to be true to our feelings. I highly recommend this practice. Read Less
Tylor Douthett
7 Jun 2018
REPORT
Amazing group of people. So kind and patient. Took my cat that’s 2 yrs old, first time being sick. So I am such a wreck. They were so nice and informative. Gave me exceptional care and at resionable p... Read More
Amazing group of people. So kind and patient. Took my cat that’s 2 yrs old, first time being sick. So I am such a wreck. They were so nice and informative. Gave me exceptional care and at resionable price. Will recommend this place to everyone! Read Less
Bríe Hanna
4 Jun 2018
REPORT
Best vet hospital ever. They take their time, & listen to me. They are loving, kind, & gentle. Everyone on the staff is like this. It’s like a dream. I wish I had found them sooner.
Elva Parker
16 May 2018
REPORT
Very compassionate staff! This was a very sad day for my friend. Her beautiful dog had to be put down that day. The staff were so kind I'll never forget The Gentle Way they treated us😪
Willow Mushinsky
8 May 2018
REPORT
Dr. Verrett and team were so kind and prescribed just the right treatment to get rid of my cats kidney stone without needing surgery. I am forever in debt. Prescription Hills diet really works
Nicolas Aguilar
16 Apr 2018
REPORT
We only went for a quick check up for a new puppy we had bought in the area. Ease of appointment was great and they work past regular business hours on Saturdays. We saw Dr. Clauss, she was very patie... Read More
We only went for a quick check up for a new puppy we had bought in the area. Ease of appointment was great and they work past regular business hours on Saturdays. We saw Dr. Clauss, she was very patience and answered all our questions. We definitely recommend this place to anybody in Pittsburgh. Read Less
Jessica Bennett
11 Apr 2018
REPORT
I like the staff here and I founcmd their prices to be more than reasinable for the car that they provide. I had to put my dog down this past August and they were very compassionate. They even sent us... Read More
I like the staff here and I founcmd their prices to be more than reasinable for the car that they provide. I had to put my dog down this past August and they were very compassionate. They even sent us a mould of my dogs paw print and a card that has seeds embedded in it to plant in honor of my dog. Read Less
Becky Tomasino
17 Feb 2018
REPORT
We love this vet. The entire staff is amazing. They send out reminder cards, call to confirm appointments and do follow up calls after appts. I will never take my pets anywhere else.
Robert Hardt
14 Feb 2018
REPORT
So glad I found this vet !!! The staff is top notch and genuinely care about every animal that comes in the door. They helped me during a very difficult time with my pet and were there during his su... Read More
So glad I found this vet !!! The staff is top notch and genuinely care about every animal that comes in the door. They helped me during a very difficult time with my pet and were there during his suffering and after his passing to make sure we were okay. No better place to go for pet care Read Less
Caitlyn Barrett
12 Oct 2017
REPORT
This is by far the most caring and responsive veterinary hospital that we have ever been to. They were convenient, took wonderful care of our dogs, and were very kind. We are broken-hearted that we ha... Read More
This is by far the most caring and responsive veterinary hospital that we have ever been to. They were convenient, took wonderful care of our dogs, and were very kind. We are broken-hearted that we had to leave Pittsburgh and leave this vet. But even with that, they have been incredibly helpful in transferring records (twice because our new vet lost the first set). We miss the wonderful staff and veterinarians at Avalon Veterinary Hospital. Read Less
Jenn T.
2 Oct 2017
REPORT
If you've ever thought, 'gosh it's just so hard to please those Yelp reviewers,' I have news for you: it's even harder to please a terrified little dog who is about to be poked and prodded and inspect... Read More
If you've ever thought, 'gosh it's just so hard to please those Yelp reviewers,' I have news for you: it's even harder to please a terrified little dog who is about to be poked and prodded and inspected from nose to tail.But Avalon Veterinary Hospital earns 5 stars not only from this seasoned Yelper, but her terrified little dog, too.Our family has used Avalon Veterinary Hospital since I was born (and before I was born, too). From our Irish Setter with kidney issues, Lady, to our accident-prone chocolate lab, Jamie, to our chubby black lab with Lupus, Piper, then my anxious, overly-excitable pitbull Lucy, to our current, terribly-cautious and anxious (but excessively lovable) pitbull Layla Grace, we have had nothing but wonderful experiences with this office. Back in the days of the old staff, Dr. Moore even sat down for an interview with 12-year-old me for my career day presentation. (It wasn't any fault of his that I lost track of The Dream and ended up in a different profession, promise.)But seriously. It's like Avalon Veterinary Hospital did a Good Deed several lives ago and managed to snag the Most Empathic Humans On Earth as their staff. Everyone is so kind. I have brought every type of dog personality imaginable through those doors at one point or another and they have found a way to care for my pooch with loving kindness, respect, and patience.They listen and offer advice when I call an hour before closing panicked that my dog got into some cherries in the backyard. They don't mind that Layla Grace gets so excited to see them that she piddles in the waiting room. They ALSO don't mind that she's terrified of their floors and they have to carry her back for her toe trim. They send me reminders when she is due for shots. The day after a sick visit (or a panicked backyard fruit call), they call to check on her and see how she is feeling. They keep digital records of all of her shots and treatments so we have an easy way to pull the information for kennel stays or vacation trips. They even let me know when the flea and tick and heartworm medicine that Layla uses is on sale so I can stock up!Layla generally sees Dr. Vought when she goes in for her big checkups (she sees the techs monthly for toe trim and bum squeeze). Dr. Vought literally sits on the floor with Layla Grace, lets her crawl into her lap, and spends time patting and reassuring her before she even begins the exam. Layla loves everyone, but she LOVES Dr. Vought.And now, for the hard part. We lost our Lucy in the summer of 2016. It was very unexpected and happened very quickly. We brought her to Dr. Vought and Jen the vet tech. And those two were.... basically our first line of grief counselors. They made us feel safe, they made Lucy feel safe, and they let us spend as much time as we needed with her to say goodbye. They were so professional and yet warm, I knew everything that was going on, and felt safe and at peace that we said goodbye to our little girl in the best way we could. When we picked up Lucy's ashes, we found that they had made a mold of her pawprint for us to keep as well. We received a card in the mail that was signed by all of the staff, with heartfelt condolences and notes about how much they loved seeing our Lucy when she came in for visits. Jen also helped us find a grief counseling group in the area where we were able to meet with other grieving pet owners and start to pick up the pieces and move forward.I'm tearing up writing this and remembering all of this, but I think it's important to discuss. We are the caretakers of our little furry ones, and it's important to have a vet's office that you trust not only for the exciting, happy New Puppy visit, but also for the final visit when you have to say goodbye to your companion.Avalon Veterinary Hospital supports you through it all. They are there for your pup every stage of their life, and there for you, Dog Mom or Dad, through all of it as well. I'm so happy our Layla Grace has them caring for her and keeping her in tip-top, tiny-terrified-pitbull shape. We will keep coming here forever, even if they start charging me extra for all the excited-piddle cleanup. Read Less
Sue K.
25 Jul 2017
REPORT
STAY AWAY..STAY FAR AWAY...Should of listened to my gut feeling after I read reviews. Took my cat for an emergency visit since my own vet was closed. Cat had not eaten in 3 days. Had blood work done ... Read More
STAY AWAY..STAY FAR AWAY...Should of listened to my gut feeling after I read reviews. Took my cat for an emergency visit since my own vet was closed. Cat had not eaten in 3 days. Had blood work done whIch came out fine. Diagnosis: kidney infection..hmmm. Was given antibiotics and the cat was given fluids, injection to stir appetite and something else. If not better in the morning, we will do x-rays. No improvement. Went back next day and x-rays showed water/liquid around the heart and most likely cancer. What?? I had my beloved pet put down. I asked for reimbursement for the $130.81 I spent on usless/unnecessay meds. Denied. Was told anger is a part of grief..omg..anger is just plain anger when there is cause.. Total bill was $683.11 including cremation. I will always regret this decision. Don't make the same mistake... Read Less
Maureen K.
14 Jul 2017
REPORT
I've never had anything but great care for my 2 cats. They explain everything so that you can understand what is going on and they will tell you the costs for services, which are reasonable. It seems ... Read More
I've never had anything but great care for my 2 cats. They explain everything so that you can understand what is going on and they will tell you the costs for services, which are reasonable. It seems like a happy place both for the staff and the pet guardians. My only issues are parking which is limited, and accessibility to the front entrance. There are steps in the front and a step from the porch into the front door which can be daunting when carrying one or more carriers. Read Less
Liz W.
2 Jul 2017
REPORT
Staff was rude and unprofessional. Wait times were usually long even though the place was not busy.
Eryn P.
12 Jun 2017
REPORT
This place is amazing. They are always so helpful, and very pleasant on the phone. I've brought Rascal here for two separate visits; once for a checkup and boosters, and a same day visit for some gros... Read More
This place is amazing. They are always so helpful, and very pleasant on the phone. I've brought Rascal here for two separate visits; once for a checkup and boosters, and a same day visit for some gross issues. The first visit went smoothly, and all the boosters done with the least amount of stress to my Beagle. The second went just as smoothly, even thought she needed to be tortured a little bit with some poking and prodding. The staff explains everything and gives you good estimates of time and cost before they complete things. It's really stress relieving when you know what's going on before it actually happens. Read Less
Samantha R.
25 May 2017
REPORT
I started taking my cat here when she needed an emergency visit a few months ago. The receptionist was upfront with costs, which is extremely helpful. Dr. Osche will call and check up afterwards and r... Read More
I started taking my cat here when she needed an emergency visit a few months ago. The receptionist was upfront with costs, which is extremely helpful. Dr. Osche will call and check up afterwards and recommend helpful practices. The staff is friendly and welcoming. The practice is clean and the hours are better than most animal clinics. Read Less
Tiffany Cohen
28 Apr 2017
REPORT
The staff here are always so wonderful and accommodating. Every person I've met has been kind and knowledgeable. I can't recommend this place highly enough if you're looking for a vet!
Melissa S.
17 Mar 2017
REPORT
I was hesitant about taking my kitty Chills here due to some of the reviews I read. BUT they are AWESOME ! Please do not base your decision off of the reviews alone, everyone's situation is different.... Read More
I was hesitant about taking my kitty Chills here due to some of the reviews I read. BUT they are AWESOME ! Please do not base your decision off of the reviews alone, everyone's situation is different. I know one thing, they saved his life. He was literally dying in front of me and now he is home cuddling with me. We definitely aren't in the clear yet, but they helped him to get on that path and he is still here. Everyone was very helpful and friendly. Also very knowledgeable. They called me twice a day with updates. I would also like to thank John, one of the owners of the practice. I am forever grateful to you and your staff. Thank you so much ! Read Less
Sarah Weber
8 Mar 2017
REPORT
Not everyone will have a great experience somewhere, however, my experience was much different than the negative reviews. I left my last vet because they somehow missed that our kitten had heart failu... Read More
Not everyone will have a great experience somewhere, however, my experience was much different than the negative reviews. I left my last vet because they somehow missed that our kitten had heart failure and I heard nothing but great things about this place. I took our cat here for a post adoption appointment and they were wonderful with her. The vet completed a very thorough check on her. I was in the room with the vet for about 25 minutes. She checked everything from Annie's eyes to her bum! I expressed any concerns I was having and she immediately addressed them and reassured me of my worries. I am glad I chose to bring our cat here and will continue to do so! Read Less
Nicholas Corbett
6 Mar 2017
REPORT
Overly friendly and knowledgeable staff that genuinely care about their customers and their pets. Going to a vet is usually a challenging experience - they make it a bit easier. Everyone I've dealt ... Read More
Overly friendly and knowledgeable staff that genuinely care about their customers and their pets. Going to a vet is usually a challenging experience - they make it a bit easier. Everyone I've dealt with has been wonderful, but Jen does a fantastic job. Kudos to you all. Read Less
Helen Unrath
28 Jan 2017
REPORT
I have been going here since October 2016.These people are wonderful.You can tell they really care about your pet.The techs are fabulous and the doctors amazing.My little shitzu had to have surgery.DR... Read More
I have been going here since October 2016.These people are wonderful.You can tell they really care about your pet.The techs are fabulous and the doctors amazing.My little shitzu had to have surgery.DR Verette was amazing.She called me,answered all my questions and really cares.Can't say enough about this place.Thank you Avalon Vet! Read Less
Sarah Berry
24 Jan 2017
REPORT
I've had really great experiences here. I've been talking my animals to Avalon Vet for 20+ years and the current owners/managers seem to be even more conscientious than the previous. I find their pric... Read More
I've had really great experiences here. I've been talking my animals to Avalon Vet for 20+ years and the current owners/managers seem to be even more conscientious than the previous. I find their prices typical for a vet, but their service is outstanding. And you can't beat 9AM to 9PM office hours Monday-Friday! I will continue to make the drive from Swissvale to Avalon because of their incredible service and knowledge.Read Less
Michele Check
22 Jan 2017
REPORT
I have been a client of the Avalon Veterinary Clinic for the past 53 years. I've seen Vets come and go and techs come and go. I must say that the high standard of care at the clinic now is worth 5 s... Read More
I have been a client of the Avalon Veterinary Clinic for the past 53 years. I've seen Vets come and go and techs come and go. I must say that the high standard of care at the clinic now is worth 5 stars all the way! My Boston Terrier recently had major oral extractions and he came out of it smiling, toothless, but smiling. . . just kidding, however he did have quite a few teeth pulled and I was worried about how he would tolerate the sedation as well as the surgery. I am happy to report the he is a much happier fellow now, no more mouth pain and his food tastes so much better to him now.He was taken care of with loving care and I am happy with all the vets and techs; here's to another 50 years! Hopefully if I live that long! Read Less
Susan Jackson Merkner
15 Jan 2017
REPORT
Tell me 10 days after they take a stool sample that our pup has a parasite and we have to go into our yard and pick up every stool - are they nuts! UPDATE: Dolly saved the day! The owners should be so... Read More
Tell me 10 days after they take a stool sample that our pup has a parasite and we have to go into our yard and pick up every stool - are they nuts! UPDATE: Dolly saved the day! The owners should be so very thankful they have her! Read Less
nancy Clifford
14 Jan 2017
REPORT
This is a wonderful place to take your pet to. We are always treated so very nice by everyone there. No pressure to purchase unwanted items or useless treatments.
Kelli Collin
11 Jan 2017
REPORT
I could not have chosen a better vet hospital to take my precious Meiko for his care... Dr. Clauss was amazing...her kindness and compassion was above and beyond, as the rest of the staff! 5 stars to... Read More
I could not have chosen a better vet hospital to take my precious Meiko for his care... Dr. Clauss was amazing...her kindness and compassion was above and beyond, as the rest of the staff! 5 stars to everyone there! I would highly recommend Avalon Veterinary Hospital to all my friends for their pet care! Thank you all so much!Read Less
Dennis Heffley
9 Jan 2017
REPORT
This review is updated from September. 1/9/2017 ABOVE AND BEYOND. They saved my dogs life. After a scary night in the ER, the need for surgery and the shock of what could have been a $7000 bill fro... Read More
This review is updated from September. 1/9/2017 ABOVE AND BEYOND. They saved my dogs life. After a scary night in the ER, the need for surgery and the shock of what could have been a $7000 bill from another center, Avalon Vet put my mind at ease. I called Dr. Neely immediately when they opened, we talked for almost a half an hour about all the possibilities. She told me to bring Angus in immediately and that they would work me in for surgery. When I arrived Dr. Vought already had a plan and a FAIR price to save my dog. By noon today he is out of surgery and recovering nicely. They CARE immensely. From the support team, to the doctors, I could not be more pleased. They go above and beyond. I can not say enough. I would never go anywhere else. thank you so much. All of the people at Avalon Vet are great. You can definitely tell that they care about your pets. My dog is very nervous, but hes comfortable with the doctors and staff at Avalon vet. Plus they can always get you in ASAP! Their follow up calls are nice too! Read Less
Taylor Elliott
26 Dec 2016
REPORT
Avalon is always there for our pets! We love and cherish their team and how well they take care of us. It may be a little wait but every animal is important to them!
Barbara S.
16 Dec 2016
REPORT
My senior cat has just recently started having health issues and AVH has been wonderful with her.  She needed to have 2 pulled that were infected.  They gave me a cost estimate going from the least I ... Read More
My senior cat has just recently started having health issues and AVH has been wonderful with her.  She needed to have 2 pulled that were infected.  They gave me a cost estimate going from the least I could expect to the most, depending if she had complications.  She did not and the cost was lower than the lowest quote. She's doing remarkably well and has been back for a skin issue.  She had been put on a prescription food for some decrease in renal function.  After pricing it elsewhere and on line, Avalon's price is comparable, if not a little less.  I took her there for the first time 10 years ago and was not happy with the clinic.  The vet tech at the time did not even seem to be an animal person, calling her an "it" and saying "wow, it's old."  The clinic looked shabby and run down.  I returned recently out of necessity as my car was not running and I could walk there.  Boy am I glad I did. Much improved. Read Less
Kimberly Sinkovic
14 Dec 2016
REPORT
This is the only Vet I ever been to and the only Vet I will ever go to They treat both of my dogs Scout and Kodiak just great
Sherry Tulenko
30 Nov 2016
REPORT
Yesterday Dr. Clauss removed a nasty skin tumor on the ear flap as well as two other cysts that had broken open rom our old Basset, Columbo. We were really hesitant to put him under at his age but Dr ... Read More
Yesterday Dr. Clauss removed a nasty skin tumor on the ear flap as well as two other cysts that had broken open rom our old Basset, Columbo. We were really hesitant to put him under at his age but Dr Clauss assured us that he would be fine, she was right, he was. We were waiting to see the poor guy emerge with half an ear flap left, but that was not the case at all. She and her techs did an incredible job of making his ear look as normal as possible. I cannot this team of people enough for the loving care you have shown us and our dogs.Read Less
Carol Denniston
5 Nov 2016
REPORT
Great people. Friendly. Vet sat and talked with us about our dog. Made suggestions to help with bet care other than what we were there for. Affordable
Dennis Chieffe
12 Oct 2016
REPORT
1/9/2017 Update 1/9/2017 ABOVE AND BEYOND. They saved my dogs life. After a scary night in the ER, the need for surgery and the shock of what could have been a $7000 bill from another center, Avalon V... Read More
1/9/2017 Update 1/9/2017 ABOVE AND BEYOND. They saved my dogs life. After a scary night in the ER, the need for surgery and the shock of what could have been a $7000 bill from another center, Avalon Vet put my mind at ease. I called Dr. Neely immediately when they opened, we talked for almost a half an hour about all the possibilities. She told me to bring Angus in immediately and that they would work me in for surgery. When I arrived Dr. Vought already had a plan and a FAIR price to save my dog. By noon today he is out of surgery and recovering nicely. They CARE immensely. From the support team, to the doctors, I could not be more pleased. They go above and beyond. I can not say enough. I would never go anywhere else. thank you so much. All of the people at Avalon Vet are great. You can definitely tell that they care about your pets. My dog is very nervous, but he's comfortable with the doctors and staff at Avalon vet. Plus they can always get you in ASAP! Their follow up calls are nice too!Read Less
Angie Lerner
5 Oct 2016
REPORT
I cannot begin to express my gratitude for this establishment and it's staff. Not only have you helped saved my girl's life, you were so kind and compassionate through every visit, phone call and upda... Read More
I cannot begin to express my gratitude for this establishment and it's staff. Not only have you helped saved my girl's life, you were so kind and compassionate through every visit, phone call and updates. You have made such a horrible experience simultaneously wonderful. Thank you! Read Less
Jennifer Lazar
30 Jun 2016
REPORT
Although this is not my vet these girls are the greatest. Two times I have found a lost dog and both times these girls have helped me find their owners. I think maybe it's time I switch vets because t... Read More
Although this is not my vet these girls are the greatest. Two times I have found a lost dog and both times these girls have helped me find their owners. I think maybe it's time I switch vets because these ladies rock!!!! Read Less
Josephine K
22 Apr 2016
REPORT
Overlooked renal failure in my first cat. When I found her and had to take her to Pittsburgh Veterinary Specialty & Emergency Center, they were amazed that she had just seen a vet a week before and th... Read More
Overlooked renal failure in my first cat. When I found her and had to take her to Pittsburgh Veterinary Specialty & Emergency Center, they were amazed that she had just seen a vet a week before and they hadn't seen that she was EXTREMELY ILL & DYING. Thought I would give them the benefit of the doubt when I adopted my second cat. I took him for his 2 week post-adoption follow-up, and they somehow missed that he needed 3 booster shots, which I found out 6 months later when I tried to board him. I'm sorry, but how hard is it to check a date on a record? He was 5 months overdue on his RABIES vaccine! I tried to keep an open mind, but this clinic is full of incompetent people who can't be trusted to do the easiest part of their job. Read Less
Kathy S.
21 Mar 2016
REPORT
I have taken both of my dogs there for many years and have been in since the new ownership. We received courteous and professional care/treatment from ALL staff. We will continue care with them.
kristilee williams
26 Feb 2016
REPORT
New owners are horrible, refused to euthanize my extremely sick and suffering dog unless I paid upfront .....had been going there 6 years as a regular patient and always paid bills on time!!! Took my ... Read More
New owners are horrible, refused to euthanize my extremely sick and suffering dog unless I paid upfront .....had been going there 6 years as a regular patient and always paid bills on time!!! Took my poor cancer ridden puppy out of there and she lived in pain for another week until I could get an appointment with a responsible, caring vet. They DO NOT care about animals. Then the vet harassed me on Yelp trying to get me to take down my review.Read Less
Megan Ward
9 Feb 2016
REPORT
I used Avalon as my vet for 21 years. After the new owner and her husband took over, there was a mass exodus of vets, techs and staff. I should have followed them immediately. I had an appt with an ol... Read More
I used Avalon as my vet for 21 years. After the new owner and her husband took over, there was a mass exodus of vets, techs and staff. I should have followed them immediately. I had an appt with an older gentleman vet. I had a dog in failing health and had a multitude of questions about meds I had read about and a print out of what meds were available online thru Amazon. He basically read my list of questions, told me he didn't know the answers but would research it. He called me back the next evening and read me my list from Amazon I had given him. Yes, I KNOW those are available. I'm asking what you recommend. He couldn't make a recommendation. For this I was charged plenty. While in the waiting room for this appt, I witnessed the owner's husband berating 2 female employees at the front desk over their poor performance the prior day with some computer related issue. It was embarrassing for those of us in the waiting room watching this man speak down to these 2 girls the way he did. I felt awful for them. Once I decided to leave and go to a new vet, I called and asked to have records faxed to the new vet. This was followed by a phone call from the office manager wanting to know why I was leaving. I told her, and I was brutally honest. It was not an easy phone call, this was a hard decision for me having entrusted my pets to them for so many years. She promised to fax the records. A few weeks later, I go to my appt at the new vet and guess what - nothing was faxed over. The new vet calls and is told they have no client by my name, now or ever. They had no patient at my address, my phone number, none of my pet's names were there, nothing. 21 years of patronage and I am told my records are gone. Miraculously, someone checked the "paper records in the basement" and found an old chart that didn't even have my most recent visit recorded. I had no intention of posting a bad review until they played games with my pet's health by denying to provide records of a visit I paid for. Games people play when they are bitter about losing business due to their own ineptitude. I am embarrassed for them. Read Less
Prashanth Murthy
19 Dec 2015
REPORT
The new owners have made some great changes to the hospital and the quality of care. The level of medicine and the standards of care are considerably higher than before. I recommend anyone with precon... Read More
The new owners have made some great changes to the hospital and the quality of care. The level of medicine and the standards of care are considerably higher than before. I recommend anyone with preconceptions of this place try them out and see for themselves.Read Less
Beth Tucker
5 Aug 2015
REPORT
They recently in the past few months completely replaced all of their staff. I have taken my dog there for years. They were careless with his records, they made mistakes listing the expiration dates o... Read More
They recently in the past few months completely replaced all of their staff. I have taken my dog there for years. They were careless with his records, they made mistakes listing the expiration dates of his vaccinatons. They used an extremely long needle on my yorkshire terrier to give him a vaccination to the point where he yelped, normally he is fine with his shots. All of their vets are young and recently out of vet school so there is no senior staff member to refer to if questions arise about patients. DO NOT GO HERE. I am sorry but I have worked in medicine for years and they are absolutely terrible. THERE ARE METH LABS THAT OPERATE MORE EFFICIENTLY THAN THIS PLACE! Read Less
Debra O.
20 Jan 2014
REPORT
We have gone to this vet for years and wouldn't go anywhere else. The staff is kind and caring and the cost for treatment is very reasonable. I highly recommend Dr. Teresa Fitzgerald, who has taken ... Read More
We have gone to this vet for years and wouldn't go anywhere else. The staff is kind and caring and the cost for treatment is very reasonable. I highly recommend Dr. Teresa Fitzgerald, who has taken care of the many cats we have had over the years. It is in a convenient, close location for us as well. Read Less
farawaytoday
2 Jun 2013
REPORT
I had to take my two cats there, they are still sick, still have the same problems, all they took from me was my money until I was broke, all they had to tell me is that they have to make some tests, ... Read More
I had to take my two cats there, they are still sick, still have the same problems, all they took from me was my money until I was broke, all they had to tell me is that they have to make some tests, me asking how much would those tests cost me, the answer " over $1000" bravo, I don't have that kind of money, so now what, let them die??No wonder people can not afford to adopt an animal, taking them to the vet is outrages unless you are rich, to pay for their fancy houses. There is no such thing then trying to help a poor animal, no it is all about how to make money, who cares about an animal being in pain, and who cares about a person not having money to pay them, they would not offer free help for the animal, this is very,very sad. Read Less
avalonresident
4 Sep 2012
REPORT
My two dogs needed medication for worms and a Depot steroid shot for itching. I new this is what they needed, but thought that I had to make an appointment in order to get it. Since I made an appointm... Read More
My two dogs needed medication for worms and a Depot steroid shot for itching. I new this is what they needed, but thought that I had to make an appointment in order to get it. Since I made an appointment I had to have an exam, $85.00 (for both dogs). (I didn't need my dogs checked out). I had stool samples of the pets naively thinking that this would help them make a determination as to what the worms were. The stool sample was $56 for them to examine and dispose of it. If I would have known that the stool sample was going to be that expensive I would have simply explained what the worms looked like which is what I did before even handing them the stool samples. Turned out that they didn't find anything and just went with what I described to them in the first place in order to make the diagnosis. I ended up walking out with a $200 Vet bill. Had i just been given the medication and the depot shot the bill would have been $63.After I left, I got to wondering why it was so hi. I went back to speak with Dr. Fitzgerald and ask why I was charged so much when it was pretty easy to determine that all we needed is a worm medicine and a depot shot which should have only been $63. She proceed to ask me if I thought they did this stuff for free. I understand that nobody does anything for free. I responded by saying, had I know that all of these additional fees would have been added I wouldn't have wanted the services done. She told me that since I made an appointment we had to do the examines and since I offered the stool sample they examined it. She said I should have asked what the stool sample examination would cost. She also said that if I would have simply needed the depot shot and the medication I could have just received "just" that as well. Bottom line, be sure to ask what every thing that is done to your pet or for your pet will cost and if it is absolutely necessary. Capitalism is what makes our county great, but if someone at an auto body shop would have tried pulling this same kind of thing with the same mentality they would have been on the evening news. Read Less
Sean777
20 May 2012
REPORT
I brought in my cat for a surgery. She was very scared by a large dog in waiting room. I was surprised to find dog was owned by staff. Dr. Moore was unconcerned about staffs pets scaring my cat. She w... Read More
I brought in my cat for a surgery. She was very scared by a large dog in waiting room. I was surprised to find dog was owned by staff. Dr. Moore was unconcerned about staffs pets scaring my cat. She was unpersonal and did not treat my cat with the care I would expect in a vet. Now we take our cat and dog to another local vet and we are very pleased with the care they receive there. Read Less
smileed
29 Dec 2011
REPORT
Dr. Moore and his staff are most caring and capable. They go out of their way to accomodate their clients. My pets have always been cared for well. Dr. Moore goes the extra mile to exhibit kindnes... Read More
Dr. Moore and his staff are most caring and capable. They go out of their way to accomodate their clients. My pets have always been cared for well. Dr. Moore goes the extra mile to exhibit kindness and gentleness to my pet family. Thank you Avalon Veternary for the years of excellent care and love given to my animals. Read Less
anabeladams
17 Aug 2011
REPORT
Stay away from this place. Initially, I thought this place was OK -- I thought the staff were knowledgeable and caring, but that was because that was the only place I had ever known. This place sold m... Read More
Stay away from this place. Initially, I thought this place was OK -- I thought the staff were knowledgeable and caring, but that was because that was the only place I had ever known. This place sold me/gave my dog expired medication and when I had him cremated, I requested to have his ashes back -- staff neglected to fill paper work out correctly and I will NEVER get my beloved and faithful friend's ashes back. Thanks for nothing.I have 2 cats and have never brought them to Avalon Veterinary Hospital. I bring them to Banfield in Petsmart in the North Hills to Dr. Tartar. They have been good so far. Try them instead if you value your relationship with your furry friend(s). Read Less
Tupelohoney99
23 Sep 2010
REPORT
I have been going to Avalon Vet for over 25 years and have never found a better place for my animals. Years ago (when I was a single mother with 4 children) we have quite a collection of dogs and cat... Read More
I have been going to Avalon Vet for over 25 years and have never found a better place for my animals. Years ago (when I was a single mother with 4 children) we have quite a collection of dogs and cats and Avalon Vet made arraingments for payments plus the multi-pet discount! Anytime any of the animals is sick, they will make sure my pet is seen that day. My daughter moved to the eastend of town and found a vet near her new home...she's back to Dr. Moore! Read Less
Psychlone
3 Jun 2010
REPORT
For the most part, I have had good experiences here but yesterday I called to get a refill for Metacam for my 13 year old dachshund and was refused the refill because another vet who worked there (who... Read More
For the most part, I have had good experiences here but yesterday I called to get a refill for Metacam for my 13 year old dachshund and was refused the refill because another vet who worked there (who wasn't there that day) that had prescribed it didn't notate why it was prescribed in the record. After answering numerous questions from both the person that answered the phone and another vet and assuring both individuals that my dog is doing better since she started taking the medication, I was told to wait a few days and see if my dog's condition worsens before refilling. The reason for this supposedly is because the drug has side effects which can create more problems (don't all drugs though?). Bottom Line: While I appreciate the staff's concern, if another member of the staff had previously prescribed something that is helping my dog, I shouldn't be put through the wringer when I call for a refill. Read Less
royv
14 Dec 2009
REPORT
I brought my 2 dogs in for 3 vaccination booster each and walked out with a $275. bill. seem me holding my second dog while they vaccinated the other was an additional $40.00 per dog 2 dog in the r... Read More
I brought my 2 dogs in for 3 vaccination booster each and walked out with a $275. bill. seem me holding my second dog while they vaccinated the other was an additional $40.00 per dog 2 dog in the room $80 dollar charge in addition to the services. I am not sure when that womens review about the multiple animal discount was from but things must have changed Read Less
kmhanahan
28 Jul 2009
REPORT
The Avalon Veterinary Hospital staff has treated my pets for over 20 years. I have taken cats, rabbits, fish, and a turtle there. The prices are always very reasonable (cheaper than any other clinic... Read More
The Avalon Veterinary Hospital staff has treated my pets for over 20 years. I have taken cats, rabbits, fish, and a turtle there. The prices are always very reasonable (cheaper than any other clinic in the area), and I have never been charged for follow-ups. Dr. Fitzgerald provided an affordable diabetes treatment plan for my cat to prolong his life from a few months to three healthy years. And when he suddenly went in to kidney failure and diabetic shock, I was only charged for the treatment--not the emergency appointment fees. The staff was extremely considerate when my cat passed. My other cat gained a reputation as a menace. But the staff was always accommodating and never complained--not even when she required 4 people to hold her down just to get her shots. When I was sold a diseased turtle a a child, Dr. Moore was very kind and did not charge for the visit or the medication. He recognized my interest in science, and patiently answered all of my 11-year-old questions and showed me how he made slides and how his microscope worked. (I would later study Biological Sciences and work as a laboratory technician.) Dr. Moore also took exemplary care of our rabbits, who all lived unusually long lives. I could give commendations of these vets and their staff all day--I highly recommend this veterinary hospital! Read Less
pamelaketterer
26 Jan 2009
REPORT
My son has lovingly apoted our dog Lefty. Dr. Bigger has been great with Chris but others Vets in the office have not. Chris works very hard but cannot afford expensive clothing and had comments made ... Read More
My son has lovingly apoted our dog Lefty. Dr. Bigger has been great with Chris but others Vets in the office have not. Chris works very hard but cannot afford expensive clothing and had comments made behind his back. Lefty has been back to Avalon at least 3 times and has not gotten any better, he has lost a great deal of weight and has stopped eating. I have done research and have notices he shows all the signs of Kennel Cough, which can be passed to other animals if it is viral. Chris has never been told exactly what Lefty's problem is and if he should do the humane thing for Lefty, and if what Lefty has is contagious to my other pets. Read Less
Steffib1968
12 Aug 2008
REPORT
I've been using Avalon Vet and Dr. Moore's services for over 20 years. They have been wonderful to all of my pets. All of the Vets and techs as well have treated me, my parents and all of our animal... Read More
I've been using Avalon Vet and Dr. Moore's services for over 20 years. They have been wonderful to all of my pets. All of the Vets and techs as well have treated me, my parents and all of our animals with respect. Dr. Moore has a wonderful staff. There have been times where I've been unemployed and my cats have needed emergency treatment. Dr. Moore came in on a Sunday a few years ago, to help me because my baby was going to die. He treated her and she was better in 2 days. I couldn't thank him enough for helping me, all I could do was donate some food and toys to the animals. I appreciate all of the help (financial & medical) that he has given me and my cats. A very loyal patient of yours... Steffi, Minki, Dixie Highway & Gizmo. Read Less
sjdrr1313
8 Aug 2008
REPORT
I recently moved away from bellevue and found a vet closer to my home. After being used to Avalon Veterinary hospital for so many years, I couldn't believe how expensive the other vets were!! I have ... Read More
I recently moved away from bellevue and found a vet closer to my home. After being used to Avalon Veterinary hospital for so many years, I couldn't believe how expensive the other vets were!! I have decided it is worth the trip to go back! At the new vet, it cost $170 and my dog was only there for his annual visit and had no problems! So I switched back to Avalon, and last night I took 2 of my dogs and it was only $160 for both of them, and that included bloodwork and shots. If you are complaining about the price of this vet, all I can say is good luck finding someone cheaper. There have been times where I have had to bring a pet back for multiple follow up visits and they have not charged me one penny for the visit. And they have always been very caring and understanding when my pets were ill. My only complaint is that the waiting room is small, so when it is busy it is difficult to keep the dogs away from each other. Read Less
SusanSchroeder
15 Apr 2008
REPORT
When my rabbit, Lily, was injured in a fight with my other rabbit, Dr. Moore took care of her wounds and prescribed a topical spray to be used daily. When I told him that she reacted badly to the spr... Read More
When my rabbit, Lily, was injured in a fight with my other rabbit, Dr. Moore took care of her wounds and prescribed a topical spray to be used daily. When I told him that she reacted badly to the spray, he gave me a cream and didn't charge me again - he just had me return the spray for office use. He scheduled her for 2 follow-up visits and I thought ""here we go - $$$"" but he did not charge for the 2 follow-up visits. I thought their prices were very reasonable, something I have found is not so with other vets. Lily has since recovered fully from her wounds and I will definitely call Avalon Veterinary Clinic the next time one of my pets requires vet care. Read Less
tristen2004
24 Mar 2008
REPORT
I started taking my cats to Avalon Veterinary clinic about 4 months ago. They are a mom and pop kind of place and wonderful nurses. Dr. Fitzgerald is outstanding and very helpful. Sadly we had to put... Read More
I started taking my cats to Avalon Veterinary clinic about 4 months ago. They are a mom and pop kind of place and wonderful nurses. Dr. Fitzgerald is outstanding and very helpful. Sadly we had to put one of our babies down because she had FIP, but they were so thoughtful and caring. We also got a kitten spayed there. They kept her overnight which i really liked, most places now don't keep them at all. I would highly reccommed the office and Dr. Fitzgerald to anyone in the area. Read Less
sspugs
12 Jan 2008
REPORT
I have been going to the Avalon Veterinary Hospital for years - they are wonderful! My vet, Dr. Joel Bigger, has taken care of many of my sick animals and he was very compassionate and caring. The onl... Read More
I have been going to the Avalon Veterinary Hospital for years - they are wonderful! My vet, Dr. Joel Bigger, has taken care of many of my sick animals and he was very compassionate and caring. The only negative thing I can say is that as of January 2008 their rates are horrendous! I have 4 dogs that I take there and they have always given me a ""multiple animal discount"". I recently took one of my dogs for his checkup and I was charged $73.00! Granted, he did need both of his shots(that came to $26.00), but almost $50.00 for the check?? They didn't even take his temperature or offer to cut his toenails, clean out his ears, etc! I took one of my dogs in December for the same type of checkup and was charged $54.00 - they even charged me for ""hazardous waste disposal"" this time! Toooooo high priced - even though Dr. Bigger is great, I may have to find another vet so I can afford to keep my dogs healthy! Read Less
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(412) 761-9149
120 Elizabeth Avenue
Pittsburgh Pennsylvania 15202
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09:00AM-21:00PM
Tuesday
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09:00AM-21:00PM
Wednesday
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Avalon Veterinary Hospital

Pittsburgh, Pennsylvania
(64)
120 Elizabeth Avenue
Pittsburgh Pennsylvania 15202
Monday
09:00AM-21:00PM
Tuesday
09:00AM-21:00PM
Wednesday
09:00AM-21:00PM
Thursday
09:00AM-21:00PM
Friday
09:00AM-21:00PM
Saturday
09:00AM-17:00PM
Connie M.
18 May 2019
REPORT
You will not find a better primary care veterinarian than Dr. Stephanie Clauss whom practices here as well as their sister location, Big Rock Hospital.  She has excellent technical and keen observatio... Read More
You will not find a better primary care veterinarian than Dr. Stephanie Clauss whom practices here as well as their sister location, Big Rock Hospital.  She has excellent technical and keen observational skills.  Her empathetic approach and bed side manor are second to none.  I had a 20 yr old Himalayan cat to whom she carefully tended back to health when two other vets from other practices recommended he be put down.  Their prices at both locations are excellent.  I am blessed to be located within a half hour drive of both practices, but would be willing to drive a couple hours to see her. Read Less
Barbie H.
20 Feb 2019
REPORT
The team has been great with my two dogs and cat. They calm my nervous elderly Golden with their patient and gentle approach, they have been supportive during a time of grief as I had to put an old fr... Read More
The team has been great with my two dogs and cat. They calm my nervous elderly Golden with their patient and gentle approach, they have been supportive during a time of grief as I had to put an old friend down after 16 years together, and they are always able to squeeze me in to be seen if I have a sick/injured pet. Not to mention their affordable pricing! You would not be disappointed to bring your pet here! Read Less
Diane R.
25 Jan 2019
REPORT
"Cats are masters at hiding their signs of illness and a cooperative effort is needed between the veterinarian and owner to maximize the quality of life we can give our senior cats." I looked around P... Read More
"Cats are masters at hiding their signs of illness and a cooperative effort is needed between the veterinarian and owner to maximize the quality of life we can give our senior cats." I looked around Pittsburgh for a compassionate, experienced vet that I would feel comfortable taking my older cat to. I found Dr. Carey McGowan. According to her bio she "she was awarded the American Association of Feline Practitioner's senior award for her performance and interest in feline medicine and surgery ." Upon meeting her at a clinic in Bridgeville, PA, she told me she loves taking care of the older cats. I remember her saying she has found it rewarding caring for geriatric kitties, as she told me about her senior cat. I was impressed by her careful and gentle exam and how she explained the options regarding treatment. She explained that "quality of life" was the priority. We got through a couple illnesses. Then recently my old girl fell ill again and Dr McGowan was no longer working at the local clinic. I found her at Avalon Veterinary Hospital which is 45 minutes away. Of course we made the trip. After a thorough exam and discussion, I was presented with a list of procedures and the costs. Very helpful. Unfortunately after a visit with labs and an X-ray, there weren't any options left that didn't involve extremely invasive procedures that had no guarantees of survival. I took her home for a few days and then returned to send her on her way over the great Rainbow Bridge. I feel comfortable recommending Dr. McGowan. She listens and is very compassionate. Each time I called the clinic I was treated with courtesy and given an appointment in a timely manner. The staff were very professional and respectful of my pet. The clinic itself is very small in an older home. Parking consists of a small 4 space lot. Prices were typical of other vet clinics I've been to. Read Less
Ross G.
14 Aug 2018
REPORT
I have had nothing but great experiences here. We've been taking our two cats here for three years now and are very happy. I would recommend them to anyone who asks. A few months ago one of our cats g... Read More
I have had nothing but great experiences here. We've been taking our two cats here for three years now and are very happy. I would recommend them to anyone who asks. A few months ago one of our cats got sick and they were very prompt in returning my calls and answered all questions i had. They also made it very easy to get the medicine and food we needed. Read Less
Jeanene Krupa
9 Jul 2018
REPORT
Excellent doctor's and staff!!! Helped our kitty when he had a cold. Would reccomend them to everyone. They even called the next day to see how he was feeling. Awesome!
Susan K
9 Jul 2018
REPORT
I highly recommend this place, it's in such a good location just off of route 65 in between Bellevue and Avalon and they also have complimentary parking. All of my visits here with my cat have been v... Read More
I highly recommend this place, it's in such a good location just off of route 65 in between Bellevue and Avalon and they also have complimentary parking. All of my visits here with my cat have been very positive, a welcoming reception and very caring staff, I always know the well being of my animal is in good hands! They are also very prompt with returning emails and phone calls to accommodate your appointment and they have good evening hours if you can't make it there during the day! Read Less
Bean G.
23 Jun 2018
REPORT
I want to Thank Avalon for FINALLY helping my Newfoundland. 9+ years ago Avalon was our go-to vet. We lived in West View. After Moving to Pine, we had a mobile Vet. It was convenient, having 4 Newfies... Read More
I want to Thank Avalon for FINALLY helping my Newfoundland. 9+ years ago Avalon was our go-to vet. We lived in West View. After Moving to Pine, we had a mobile Vet. It was convenient, having 4 Newfies and a Beagle. This past year I had Mobil vet out twice to treat Hunnys reoccurring ear infections. Nothing worked, and her solution was 4 antibiotic pills a day for life. I gave up and took her to Avalon. They still had the medical records for another of our Newfies with ear infections ( the treatment given then worked) The new protocol given to Hunny worked!! I was given lots of options for her treatment, and went with the basics before more involved treatments and her ears are better! Hunny is a 10 yo senior Newfie. I'm so glad I went to Avalon! Read Less
Philip Cynar
22 Jun 2018
REPORT
My spouse and I were treated so well by the kind women at this practice when we had to take our dear Siamese, Cooper, there to be put to rest after this 13-year-old body wore out from age and disease.... Read More
My spouse and I were treated so well by the kind women at this practice when we had to take our dear Siamese, Cooper, there to be put to rest after this 13-year-old body wore out from age and disease. They were so compassionate and gentle with Cooper and allowed us to be true to our feelings. I highly recommend this practice. Read Less
Tylor Douthett
7 Jun 2018
REPORT
Amazing group of people. So kind and patient. Took my cat that’s 2 yrs old, first time being sick. So I am such a wreck. They were so nice and informative. Gave me exceptional care and at resionable p... Read More
Amazing group of people. So kind and patient. Took my cat that’s 2 yrs old, first time being sick. So I am such a wreck. They were so nice and informative. Gave me exceptional care and at resionable price. Will recommend this place to everyone! Read Less
Bríe Hanna
4 Jun 2018
REPORT
Best vet hospital ever. They take their time, & listen to me. They are loving, kind, & gentle. Everyone on the staff is like this. It’s like a dream. I wish I had found them sooner.
Elva Parker
16 May 2018
REPORT
Very compassionate staff! This was a very sad day for my friend. Her beautiful dog had to be put down that day. The staff were so kind I'll never forget The Gentle Way they treated us😪
Willow Mushinsky
8 May 2018
REPORT
Dr. Verrett and team were so kind and prescribed just the right treatment to get rid of my cats kidney stone without needing surgery. I am forever in debt. Prescription Hills diet really works
Nicolas Aguilar
16 Apr 2018
REPORT
We only went for a quick check up for a new puppy we had bought in the area. Ease of appointment was great and they work past regular business hours on Saturdays. We saw Dr. Clauss, she was very patie... Read More
We only went for a quick check up for a new puppy we had bought in the area. Ease of appointment was great and they work past regular business hours on Saturdays. We saw Dr. Clauss, she was very patience and answered all our questions. We definitely recommend this place to anybody in Pittsburgh. Read Less
Jessica Bennett
11 Apr 2018
REPORT
I like the staff here and I founcmd their prices to be more than reasinable for the car that they provide. I had to put my dog down this past August and they were very compassionate. They even sent us... Read More
I like the staff here and I founcmd their prices to be more than reasinable for the car that they provide. I had to put my dog down this past August and they were very compassionate. They even sent us a mould of my dogs paw print and a card that has seeds embedded in it to plant in honor of my dog. Read Less
Becky Tomasino
17 Feb 2018
REPORT
We love this vet. The entire staff is amazing. They send out reminder cards, call to confirm appointments and do follow up calls after appts. I will never take my pets anywhere else.
Robert Hardt
14 Feb 2018
REPORT
So glad I found this vet !!! The staff is top notch and genuinely care about every animal that comes in the door. They helped me during a very difficult time with my pet and were there during his su... Read More
So glad I found this vet !!! The staff is top notch and genuinely care about every animal that comes in the door. They helped me during a very difficult time with my pet and were there during his suffering and after his passing to make sure we were okay. No better place to go for pet care Read Less
Caitlyn Barrett
12 Oct 2017
REPORT
This is by far the most caring and responsive veterinary hospital that we have ever been to. They were convenient, took wonderful care of our dogs, and were very kind. We are broken-hearted that we ha... Read More
This is by far the most caring and responsive veterinary hospital that we have ever been to. They were convenient, took wonderful care of our dogs, and were very kind. We are broken-hearted that we had to leave Pittsburgh and leave this vet. But even with that, they have been incredibly helpful in transferring records (twice because our new vet lost the first set). We miss the wonderful staff and veterinarians at Avalon Veterinary Hospital. Read Less
Jenn T.
2 Oct 2017
REPORT
If you've ever thought, 'gosh it's just so hard to please those Yelp reviewers,' I have news for you: it's even harder to please a terrified little dog who is about to be poked and prodded and inspect... Read More
If you've ever thought, 'gosh it's just so hard to please those Yelp reviewers,' I have news for you: it's even harder to please a terrified little dog who is about to be poked and prodded and inspected from nose to tail.But Avalon Veterinary Hospital earns 5 stars not only from this seasoned Yelper, but her terrified little dog, too.Our family has used Avalon Veterinary Hospital since I was born (and before I was born, too). From our Irish Setter with kidney issues, Lady, to our accident-prone chocolate lab, Jamie, to our chubby black lab with Lupus, Piper, then my anxious, overly-excitable pitbull Lucy, to our current, terribly-cautious and anxious (but excessively lovable) pitbull Layla Grace, we have had nothing but wonderful experiences with this office. Back in the days of the old staff, Dr. Moore even sat down for an interview with 12-year-old me for my career day presentation. (It wasn't any fault of his that I lost track of The Dream and ended up in a different profession, promise.)But seriously. It's like Avalon Veterinary Hospital did a Good Deed several lives ago and managed to snag the Most Empathic Humans On Earth as their staff. Everyone is so kind. I have brought every type of dog personality imaginable through those doors at one point or another and they have found a way to care for my pooch with loving kindness, respect, and patience.They listen and offer advice when I call an hour before closing panicked that my dog got into some cherries in the backyard. They don't mind that Layla Grace gets so excited to see them that she piddles in the waiting room. They ALSO don't mind that she's terrified of their floors and they have to carry her back for her toe trim. They send me reminders when she is due for shots. The day after a sick visit (or a panicked backyard fruit call), they call to check on her and see how she is feeling. They keep digital records of all of her shots and treatments so we have an easy way to pull the information for kennel stays or vacation trips. They even let me know when the flea and tick and heartworm medicine that Layla uses is on sale so I can stock up!Layla generally sees Dr. Vought when she goes in for her big checkups (she sees the techs monthly for toe trim and bum squeeze). Dr. Vought literally sits on the floor with Layla Grace, lets her crawl into her lap, and spends time patting and reassuring her before she even begins the exam. Layla loves everyone, but she LOVES Dr. Vought.And now, for the hard part. We lost our Lucy in the summer of 2016. It was very unexpected and happened very quickly. We brought her to Dr. Vought and Jen the vet tech. And those two were.... basically our first line of grief counselors. They made us feel safe, they made Lucy feel safe, and they let us spend as much time as we needed with her to say goodbye. They were so professional and yet warm, I knew everything that was going on, and felt safe and at peace that we said goodbye to our little girl in the best way we could. When we picked up Lucy's ashes, we found that they had made a mold of her pawprint for us to keep as well. We received a card in the mail that was signed by all of the staff, with heartfelt condolences and notes about how much they loved seeing our Lucy when she came in for visits. Jen also helped us find a grief counseling group in the area where we were able to meet with other grieving pet owners and start to pick up the pieces and move forward.I'm tearing up writing this and remembering all of this, but I think it's important to discuss. We are the caretakers of our little furry ones, and it's important to have a vet's office that you trust not only for the exciting, happy New Puppy visit, but also for the final visit when you have to say goodbye to your companion.Avalon Veterinary Hospital supports you through it all. They are there for your pup every stage of their life, and there for you, Dog Mom or Dad, through all of it as well. I'm so happy our Layla Grace has them caring for her and keeping her in tip-top, tiny-terrified-pitbull shape. We will keep coming here forever, even if they start charging me extra for all the excited-piddle cleanup. Read Less
Sue K.
25 Jul 2017
REPORT
STAY AWAY..STAY FAR AWAY...Should of listened to my gut feeling after I read reviews. Took my cat for an emergency visit since my own vet was closed. Cat had not eaten in 3 days. Had blood work done ... Read More
STAY AWAY..STAY FAR AWAY...Should of listened to my gut feeling after I read reviews. Took my cat for an emergency visit since my own vet was closed. Cat had not eaten in 3 days. Had blood work done whIch came out fine. Diagnosis: kidney infection..hmmm. Was given antibiotics and the cat was given fluids, injection to stir appetite and something else. If not better in the morning, we will do x-rays. No improvement. Went back next day and x-rays showed water/liquid around the heart and most likely cancer. What?? I had my beloved pet put down. I asked for reimbursement for the $130.81 I spent on usless/unnecessay meds. Denied. Was told anger is a part of grief..omg..anger is just plain anger when there is cause.. Total bill was $683.11 including cremation. I will always regret this decision. Don't make the same mistake... Read Less
Maureen K.
14 Jul 2017
REPORT
I've never had anything but great care for my 2 cats. They explain everything so that you can understand what is going on and they will tell you the costs for services, which are reasonable. It seems ... Read More
I've never had anything but great care for my 2 cats. They explain everything so that you can understand what is going on and they will tell you the costs for services, which are reasonable. It seems like a happy place both for the staff and the pet guardians. My only issues are parking which is limited, and accessibility to the front entrance. There are steps in the front and a step from the porch into the front door which can be daunting when carrying one or more carriers. Read Less
Liz W.
2 Jul 2017
REPORT
Staff was rude and unprofessional. Wait times were usually long even though the place was not busy.
Eryn P.
12 Jun 2017
REPORT
This place is amazing. They are always so helpful, and very pleasant on the phone. I've brought Rascal here for two separate visits; once for a checkup and boosters, and a same day visit for some gros... Read More
This place is amazing. They are always so helpful, and very pleasant on the phone. I've brought Rascal here for two separate visits; once for a checkup and boosters, and a same day visit for some gross issues. The first visit went smoothly, and all the boosters done with the least amount of stress to my Beagle. The second went just as smoothly, even thought she needed to be tortured a little bit with some poking and prodding. The staff explains everything and gives you good estimates of time and cost before they complete things. It's really stress relieving when you know what's going on before it actually happens. Read Less
Samantha R.
25 May 2017
REPORT
I started taking my cat here when she needed an emergency visit a few months ago. The receptionist was upfront with costs, which is extremely helpful. Dr. Osche will call and check up afterwards and r... Read More
I started taking my cat here when she needed an emergency visit a few months ago. The receptionist was upfront with costs, which is extremely helpful. Dr. Osche will call and check up afterwards and recommend helpful practices. The staff is friendly and welcoming. The practice is clean and the hours are better than most animal clinics. Read Less
Tiffany Cohen
28 Apr 2017
REPORT
The staff here are always so wonderful and accommodating. Every person I've met has been kind and knowledgeable. I can't recommend this place highly enough if you're looking for a vet!
Melissa S.
17 Mar 2017
REPORT
I was hesitant about taking my kitty Chills here due to some of the reviews I read. BUT they are AWESOME ! Please do not base your decision off of the reviews alone, everyone's situation is different.... Read More
I was hesitant about taking my kitty Chills here due to some of the reviews I read. BUT they are AWESOME ! Please do not base your decision off of the reviews alone, everyone's situation is different. I know one thing, they saved his life. He was literally dying in front of me and now he is home cuddling with me. We definitely aren't in the clear yet, but they helped him to get on that path and he is still here. Everyone was very helpful and friendly. Also very knowledgeable. They called me twice a day with updates. I would also like to thank John, one of the owners of the practice. I am forever grateful to you and your staff. Thank you so much ! Read Less
Sarah Weber
8 Mar 2017
REPORT
Not everyone will have a great experience somewhere, however, my experience was much different than the negative reviews. I left my last vet because they somehow missed that our kitten had heart failu... Read More
Not everyone will have a great experience somewhere, however, my experience was much different than the negative reviews. I left my last vet because they somehow missed that our kitten had heart failure and I heard nothing but great things about this place. I took our cat here for a post adoption appointment and they were wonderful with her. The vet completed a very thorough check on her. I was in the room with the vet for about 25 minutes. She checked everything from Annie's eyes to her bum! I expressed any concerns I was having and she immediately addressed them and reassured me of my worries. I am glad I chose to bring our cat here and will continue to do so! Read Less
Nicholas Corbett
6 Mar 2017
REPORT
Overly friendly and knowledgeable staff that genuinely care about their customers and their pets. Going to a vet is usually a challenging experience - they make it a bit easier. Everyone I've dealt ... Read More
Overly friendly and knowledgeable staff that genuinely care about their customers and their pets. Going to a vet is usually a challenging experience - they make it a bit easier. Everyone I've dealt with has been wonderful, but Jen does a fantastic job. Kudos to you all. Read Less
Helen Unrath
28 Jan 2017
REPORT
I have been going here since October 2016.These people are wonderful.You can tell they really care about your pet.The techs are fabulous and the doctors amazing.My little shitzu had to have surgery.DR... Read More
I have been going here since October 2016.These people are wonderful.You can tell they really care about your pet.The techs are fabulous and the doctors amazing.My little shitzu had to have surgery.DR Verette was amazing.She called me,answered all my questions and really cares.Can't say enough about this place.Thank you Avalon Vet! Read Less
Sarah Berry
24 Jan 2017
REPORT
I've had really great experiences here. I've been talking my animals to Avalon Vet for 20+ years and the current owners/managers seem to be even more conscientious than the previous. I find their pric... Read More
I've had really great experiences here. I've been talking my animals to Avalon Vet for 20+ years and the current owners/managers seem to be even more conscientious than the previous. I find their prices typical for a vet, but their service is outstanding. And you can't beat 9AM to 9PM office hours Monday-Friday! I will continue to make the drive from Swissvale to Avalon because of their incredible service and knowledge.Read Less
Michele Check
22 Jan 2017
REPORT
I have been a client of the Avalon Veterinary Clinic for the past 53 years. I've seen Vets come and go and techs come and go. I must say that the high standard of care at the clinic now is worth 5 s... Read More
I have been a client of the Avalon Veterinary Clinic for the past 53 years. I've seen Vets come and go and techs come and go. I must say that the high standard of care at the clinic now is worth 5 stars all the way! My Boston Terrier recently had major oral extractions and he came out of it smiling, toothless, but smiling. . . just kidding, however he did have quite a few teeth pulled and I was worried about how he would tolerate the sedation as well as the surgery. I am happy to report the he is a much happier fellow now, no more mouth pain and his food tastes so much better to him now.He was taken care of with loving care and I am happy with all the vets and techs; here's to another 50 years! Hopefully if I live that long! Read Less
Susan Jackson Merkner
15 Jan 2017
REPORT
Tell me 10 days after they take a stool sample that our pup has a parasite and we have to go into our yard and pick up every stool - are they nuts! UPDATE: Dolly saved the day! The owners should be so... Read More
Tell me 10 days after they take a stool sample that our pup has a parasite and we have to go into our yard and pick up every stool - are they nuts! UPDATE: Dolly saved the day! The owners should be so very thankful they have her! Read Less
nancy Clifford
14 Jan 2017
REPORT
This is a wonderful place to take your pet to. We are always treated so very nice by everyone there. No pressure to purchase unwanted items or useless treatments.
Kelli Collin
11 Jan 2017
REPORT
I could not have chosen a better vet hospital to take my precious Meiko for his care... Dr. Clauss was amazing...her kindness and compassion was above and beyond, as the rest of the staff! 5 stars to... Read More
I could not have chosen a better vet hospital to take my precious Meiko for his care... Dr. Clauss was amazing...her kindness and compassion was above and beyond, as the rest of the staff! 5 stars to everyone there! I would highly recommend Avalon Veterinary Hospital to all my friends for their pet care! Thank you all so much!Read Less
Dennis Heffley
9 Jan 2017
REPORT
This review is updated from September. 1/9/2017 ABOVE AND BEYOND. They saved my dogs life. After a scary night in the ER, the need for surgery and the shock of what could have been a $7000 bill fro... Read More
This review is updated from September. 1/9/2017 ABOVE AND BEYOND. They saved my dogs life. After a scary night in the ER, the need for surgery and the shock of what could have been a $7000 bill from another center, Avalon Vet put my mind at ease. I called Dr. Neely immediately when they opened, we talked for almost a half an hour about all the possibilities. She told me to bring Angus in immediately and that they would work me in for surgery. When I arrived Dr. Vought already had a plan and a FAIR price to save my dog. By noon today he is out of surgery and recovering nicely. They CARE immensely. From the support team, to the doctors, I could not be more pleased. They go above and beyond. I can not say enough. I would never go anywhere else. thank you so much. All of the people at Avalon Vet are great. You can definitely tell that they care about your pets. My dog is very nervous, but hes comfortable with the doctors and staff at Avalon vet. Plus they can always get you in ASAP! Their follow up calls are nice too! Read Less
Taylor Elliott
26 Dec 2016
REPORT
Avalon is always there for our pets! We love and cherish their team and how well they take care of us. It may be a little wait but every animal is important to them!
Barbara S.
16 Dec 2016
REPORT
My senior cat has just recently started having health issues and AVH has been wonderful with her.  She needed to have 2 pulled that were infected.  They gave me a cost estimate going from the least I ... Read More
My senior cat has just recently started having health issues and AVH has been wonderful with her.  She needed to have 2 pulled that were infected.  They gave me a cost estimate going from the least I could expect to the most, depending if she had complications.  She did not and the cost was lower than the lowest quote. She's doing remarkably well and has been back for a skin issue.  She had been put on a prescription food for some decrease in renal function.  After pricing it elsewhere and on line, Avalon's price is comparable, if not a little less.  I took her there for the first time 10 years ago and was not happy with the clinic.  The vet tech at the time did not even seem to be an animal person, calling her an "it" and saying "wow, it's old."  The clinic looked shabby and run down.  I returned recently out of necessity as my car was not running and I could walk there.  Boy am I glad I did. Much improved. Read Less
Kimberly Sinkovic
14 Dec 2016
REPORT
This is the only Vet I ever been to and the only Vet I will ever go to They treat both of my dogs Scout and Kodiak just great
Sherry Tulenko
30 Nov 2016
REPORT
Yesterday Dr. Clauss removed a nasty skin tumor on the ear flap as well as two other cysts that had broken open rom our old Basset, Columbo. We were really hesitant to put him under at his age but Dr ... Read More
Yesterday Dr. Clauss removed a nasty skin tumor on the ear flap as well as two other cysts that had broken open rom our old Basset, Columbo. We were really hesitant to put him under at his age but Dr Clauss assured us that he would be fine, she was right, he was. We were waiting to see the poor guy emerge with half an ear flap left, but that was not the case at all. She and her techs did an incredible job of making his ear look as normal as possible. I cannot this team of people enough for the loving care you have shown us and our dogs.Read Less
Carol Denniston
5 Nov 2016
REPORT
Great people. Friendly. Vet sat and talked with us about our dog. Made suggestions to help with bet care other than what we were there for. Affordable
Dennis Chieffe
12 Oct 2016
REPORT
1/9/2017 Update 1/9/2017 ABOVE AND BEYOND. They saved my dogs life. After a scary night in the ER, the need for surgery and the shock of what could have been a $7000 bill from another center, Avalon V... Read More
1/9/2017 Update 1/9/2017 ABOVE AND BEYOND. They saved my dogs life. After a scary night in the ER, the need for surgery and the shock of what could have been a $7000 bill from another center, Avalon Vet put my mind at ease. I called Dr. Neely immediately when they opened, we talked for almost a half an hour about all the possibilities. She told me to bring Angus in immediately and that they would work me in for surgery. When I arrived Dr. Vought already had a plan and a FAIR price to save my dog. By noon today he is out of surgery and recovering nicely. They CARE immensely. From the support team, to the doctors, I could not be more pleased. They go above and beyond. I can not say enough. I would never go anywhere else. thank you so much. All of the people at Avalon Vet are great. You can definitely tell that they care about your pets. My dog is very nervous, but he's comfortable with the doctors and staff at Avalon vet. Plus they can always get you in ASAP! Their follow up calls are nice too!Read Less
Angie Lerner
5 Oct 2016
REPORT
I cannot begin to express my gratitude for this establishment and it's staff. Not only have you helped saved my girl's life, you were so kind and compassionate through every visit, phone call and upda... Read More
I cannot begin to express my gratitude for this establishment and it's staff. Not only have you helped saved my girl's life, you were so kind and compassionate through every visit, phone call and updates. You have made such a horrible experience simultaneously wonderful. Thank you! Read Less
Jennifer Lazar
30 Jun 2016
REPORT
Although this is not my vet these girls are the greatest. Two times I have found a lost dog and both times these girls have helped me find their owners. I think maybe it's time I switch vets because t... Read More
Although this is not my vet these girls are the greatest. Two times I have found a lost dog and both times these girls have helped me find their owners. I think maybe it's time I switch vets because these ladies rock!!!! Read Less
Josephine K
22 Apr 2016
REPORT
Overlooked renal failure in my first cat. When I found her and had to take her to Pittsburgh Veterinary Specialty & Emergency Center, they were amazed that she had just seen a vet a week before and th... Read More
Overlooked renal failure in my first cat. When I found her and had to take her to Pittsburgh Veterinary Specialty & Emergency Center, they were amazed that she had just seen a vet a week before and they hadn't seen that she was EXTREMELY ILL & DYING. Thought I would give them the benefit of the doubt when I adopted my second cat. I took him for his 2 week post-adoption follow-up, and they somehow missed that he needed 3 booster shots, which I found out 6 months later when I tried to board him. I'm sorry, but how hard is it to check a date on a record? He was 5 months overdue on his RABIES vaccine! I tried to keep an open mind, but this clinic is full of incompetent people who can't be trusted to do the easiest part of their job. Read Less
Kathy S.
21 Mar 2016
REPORT
I have taken both of my dogs there for many years and have been in since the new ownership. We received courteous and professional care/treatment from ALL staff. We will continue care with them.
kristilee williams
26 Feb 2016
REPORT
New owners are horrible, refused to euthanize my extremely sick and suffering dog unless I paid upfront .....had been going there 6 years as a regular patient and always paid bills on time!!! Took my ... Read More
New owners are horrible, refused to euthanize my extremely sick and suffering dog unless I paid upfront .....had been going there 6 years as a regular patient and always paid bills on time!!! Took my poor cancer ridden puppy out of there and she lived in pain for another week until I could get an appointment with a responsible, caring vet. They DO NOT care about animals. Then the vet harassed me on Yelp trying to get me to take down my review.Read Less
Megan Ward
9 Feb 2016
REPORT
I used Avalon as my vet for 21 years. After the new owner and her husband took over, there was a mass exodus of vets, techs and staff. I should have followed them immediately. I had an appt with an ol... Read More
I used Avalon as my vet for 21 years. After the new owner and her husband took over, there was a mass exodus of vets, techs and staff. I should have followed them immediately. I had an appt with an older gentleman vet. I had a dog in failing health and had a multitude of questions about meds I had read about and a print out of what meds were available online thru Amazon. He basically read my list of questions, told me he didn't know the answers but would research it. He called me back the next evening and read me my list from Amazon I had given him. Yes, I KNOW those are available. I'm asking what you recommend. He couldn't make a recommendation. For this I was charged plenty. While in the waiting room for this appt, I witnessed the owner's husband berating 2 female employees at the front desk over their poor performance the prior day with some computer related issue. It was embarrassing for those of us in the waiting room watching this man speak down to these 2 girls the way he did. I felt awful for them. Once I decided to leave and go to a new vet, I called and asked to have records faxed to the new vet. This was followed by a phone call from the office manager wanting to know why I was leaving. I told her, and I was brutally honest. It was not an easy phone call, this was a hard decision for me having entrusted my pets to them for so many years. She promised to fax the records. A few weeks later, I go to my appt at the new vet and guess what - nothing was faxed over. The new vet calls and is told they have no client by my name, now or ever. They had no patient at my address, my phone number, none of my pet's names were there, nothing. 21 years of patronage and I am told my records are gone. Miraculously, someone checked the "paper records in the basement" and found an old chart that didn't even have my most recent visit recorded. I had no intention of posting a bad review until they played games with my pet's health by denying to provide records of a visit I paid for. Games people play when they are bitter about losing business due to their own ineptitude. I am embarrassed for them. Read Less
Prashanth Murthy
19 Dec 2015
REPORT
The new owners have made some great changes to the hospital and the quality of care. The level of medicine and the standards of care are considerably higher than before. I recommend anyone with precon... Read More
The new owners have made some great changes to the hospital and the quality of care. The level of medicine and the standards of care are considerably higher than before. I recommend anyone with preconceptions of this place try them out and see for themselves.Read Less
Beth Tucker
5 Aug 2015
REPORT
They recently in the past few months completely replaced all of their staff. I have taken my dog there for years. They were careless with his records, they made mistakes listing the expiration dates o... Read More
They recently in the past few months completely replaced all of their staff. I have taken my dog there for years. They were careless with his records, they made mistakes listing the expiration dates of his vaccinatons. They used an extremely long needle on my yorkshire terrier to give him a vaccination to the point where he yelped, normally he is fine with his shots. All of their vets are young and recently out of vet school so there is no senior staff member to refer to if questions arise about patients. DO NOT GO HERE. I am sorry but I have worked in medicine for years and they are absolutely terrible. THERE ARE METH LABS THAT OPERATE MORE EFFICIENTLY THAN THIS PLACE! Read Less
Debra O.
20 Jan 2014
REPORT
We have gone to this vet for years and wouldn't go anywhere else. The staff is kind and caring and the cost for treatment is very reasonable. I highly recommend Dr. Teresa Fitzgerald, who has taken ... Read More
We have gone to this vet for years and wouldn't go anywhere else. The staff is kind and caring and the cost for treatment is very reasonable. I highly recommend Dr. Teresa Fitzgerald, who has taken care of the many cats we have had over the years. It is in a convenient, close location for us as well. Read Less
farawaytoday
2 Jun 2013
REPORT
I had to take my two cats there, they are still sick, still have the same problems, all they took from me was my money until I was broke, all they had to tell me is that they have to make some tests, ... Read More
I had to take my two cats there, they are still sick, still have the same problems, all they took from me was my money until I was broke, all they had to tell me is that they have to make some tests, me asking how much would those tests cost me, the answer " over $1000" bravo, I don't have that kind of money, so now what, let them die??No wonder people can not afford to adopt an animal, taking them to the vet is outrages unless you are rich, to pay for their fancy houses. There is no such thing then trying to help a poor animal, no it is all about how to make money, who cares about an animal being in pain, and who cares about a person not having money to pay them, they would not offer free help for the animal, this is very,very sad. Read Less
avalonresident
4 Sep 2012
REPORT
My two dogs needed medication for worms and a Depot steroid shot for itching. I new this is what they needed, but thought that I had to make an appointment in order to get it. Since I made an appointm... Read More
My two dogs needed medication for worms and a Depot steroid shot for itching. I new this is what they needed, but thought that I had to make an appointment in order to get it. Since I made an appointment I had to have an exam, $85.00 (for both dogs). (I didn't need my dogs checked out). I had stool samples of the pets naively thinking that this would help them make a determination as to what the worms were. The stool sample was $56 for them to examine and dispose of it. If I would have known that the stool sample was going to be that expensive I would have simply explained what the worms looked like which is what I did before even handing them the stool samples. Turned out that they didn't find anything and just went with what I described to them in the first place in order to make the diagnosis. I ended up walking out with a $200 Vet bill. Had i just been given the medication and the depot shot the bill would have been $63.After I left, I got to wondering why it was so hi. I went back to speak with Dr. Fitzgerald and ask why I was charged so much when it was pretty easy to determine that all we needed is a worm medicine and a depot shot which should have only been $63. She proceed to ask me if I thought they did this stuff for free. I understand that nobody does anything for free. I responded by saying, had I know that all of these additional fees would have been added I wouldn't have wanted the services done. She told me that since I made an appointment we had to do the examines and since I offered the stool sample they examined it. She said I should have asked what the stool sample examination would cost. She also said that if I would have simply needed the depot shot and the medication I could have just received "just" that as well. Bottom line, be sure to ask what every thing that is done to your pet or for your pet will cost and if it is absolutely necessary. Capitalism is what makes our county great, but if someone at an auto body shop would have tried pulling this same kind of thing with the same mentality they would have been on the evening news. Read Less
Sean777
20 May 2012
REPORT
I brought in my cat for a surgery. She was very scared by a large dog in waiting room. I was surprised to find dog was owned by staff. Dr. Moore was unconcerned about staffs pets scaring my cat. She w... Read More
I brought in my cat for a surgery. She was very scared by a large dog in waiting room. I was surprised to find dog was owned by staff. Dr. Moore was unconcerned about staffs pets scaring my cat. She was unpersonal and did not treat my cat with the care I would expect in a vet. Now we take our cat and dog to another local vet and we are very pleased with the care they receive there. Read Less
smileed
29 Dec 2011
REPORT
Dr. Moore and his staff are most caring and capable. They go out of their way to accomodate their clients. My pets have always been cared for well. Dr. Moore goes the extra mile to exhibit kindnes... Read More
Dr. Moore and his staff are most caring and capable. They go out of their way to accomodate their clients. My pets have always been cared for well. Dr. Moore goes the extra mile to exhibit kindness and gentleness to my pet family. Thank you Avalon Veternary for the years of excellent care and love given to my animals. Read Less
anabeladams
17 Aug 2011
REPORT
Stay away from this place. Initially, I thought this place was OK -- I thought the staff were knowledgeable and caring, but that was because that was the only place I had ever known. This place sold m... Read More
Stay away from this place. Initially, I thought this place was OK -- I thought the staff were knowledgeable and caring, but that was because that was the only place I had ever known. This place sold me/gave my dog expired medication and when I had him cremated, I requested to have his ashes back -- staff neglected to fill paper work out correctly and I will NEVER get my beloved and faithful friend's ashes back. Thanks for nothing.I have 2 cats and have never brought them to Avalon Veterinary Hospital. I bring them to Banfield in Petsmart in the North Hills to Dr. Tartar. They have been good so far. Try them instead if you value your relationship with your furry friend(s). Read Less
Tupelohoney99
23 Sep 2010
REPORT
I have been going to Avalon Vet for over 25 years and have never found a better place for my animals. Years ago (when I was a single mother with 4 children) we have quite a collection of dogs and cat... Read More
I have been going to Avalon Vet for over 25 years and have never found a better place for my animals. Years ago (when I was a single mother with 4 children) we have quite a collection of dogs and cats and Avalon Vet made arraingments for payments plus the multi-pet discount! Anytime any of the animals is sick, they will make sure my pet is seen that day. My daughter moved to the eastend of town and found a vet near her new home...she's back to Dr. Moore! Read Less
Psychlone
3 Jun 2010
REPORT
For the most part, I have had good experiences here but yesterday I called to get a refill for Metacam for my 13 year old dachshund and was refused the refill because another vet who worked there (who... Read More
For the most part, I have had good experiences here but yesterday I called to get a refill for Metacam for my 13 year old dachshund and was refused the refill because another vet who worked there (who wasn't there that day) that had prescribed it didn't notate why it was prescribed in the record. After answering numerous questions from both the person that answered the phone and another vet and assuring both individuals that my dog is doing better since she started taking the medication, I was told to wait a few days and see if my dog's condition worsens before refilling. The reason for this supposedly is because the drug has side effects which can create more problems (don't all drugs though?). Bottom Line: While I appreciate the staff's concern, if another member of the staff had previously prescribed something that is helping my dog, I shouldn't be put through the wringer when I call for a refill. Read Less
royv
14 Dec 2009
REPORT
I brought my 2 dogs in for 3 vaccination booster each and walked out with a $275. bill. seem me holding my second dog while they vaccinated the other was an additional $40.00 per dog 2 dog in the r... Read More
I brought my 2 dogs in for 3 vaccination booster each and walked out with a $275. bill. seem me holding my second dog while they vaccinated the other was an additional $40.00 per dog 2 dog in the room $80 dollar charge in addition to the services. I am not sure when that womens review about the multiple animal discount was from but things must have changed Read Less
kmhanahan
28 Jul 2009
REPORT
The Avalon Veterinary Hospital staff has treated my pets for over 20 years. I have taken cats, rabbits, fish, and a turtle there. The prices are always very reasonable (cheaper than any other clinic... Read More
The Avalon Veterinary Hospital staff has treated my pets for over 20 years. I have taken cats, rabbits, fish, and a turtle there. The prices are always very reasonable (cheaper than any other clinic in the area), and I have never been charged for follow-ups. Dr. Fitzgerald provided an affordable diabetes treatment plan for my cat to prolong his life from a few months to three healthy years. And when he suddenly went in to kidney failure and diabetic shock, I was only charged for the treatment--not the emergency appointment fees. The staff was extremely considerate when my cat passed. My other cat gained a reputation as a menace. But the staff was always accommodating and never complained--not even when she required 4 people to hold her down just to get her shots. When I was sold a diseased turtle a a child, Dr. Moore was very kind and did not charge for the visit or the medication. He recognized my interest in science, and patiently answered all of my 11-year-old questions and showed me how he made slides and how his microscope worked. (I would later study Biological Sciences and work as a laboratory technician.) Dr. Moore also took exemplary care of our rabbits, who all lived unusually long lives. I could give commendations of these vets and their staff all day--I highly recommend this veterinary hospital! Read Less
pamelaketterer
26 Jan 2009
REPORT
My son has lovingly apoted our dog Lefty. Dr. Bigger has been great with Chris but others Vets in the office have not. Chris works very hard but cannot afford expensive clothing and had comments made ... Read More
My son has lovingly apoted our dog Lefty. Dr. Bigger has been great with Chris but others Vets in the office have not. Chris works very hard but cannot afford expensive clothing and had comments made behind his back. Lefty has been back to Avalon at least 3 times and has not gotten any better, he has lost a great deal of weight and has stopped eating. I have done research and have notices he shows all the signs of Kennel Cough, which can be passed to other animals if it is viral. Chris has never been told exactly what Lefty's problem is and if he should do the humane thing for Lefty, and if what Lefty has is contagious to my other pets. Read Less
Steffib1968
12 Aug 2008
REPORT
I've been using Avalon Vet and Dr. Moore's services for over 20 years. They have been wonderful to all of my pets. All of the Vets and techs as well have treated me, my parents and all of our animal... Read More
I've been using Avalon Vet and Dr. Moore's services for over 20 years. They have been wonderful to all of my pets. All of the Vets and techs as well have treated me, my parents and all of our animals with respect. Dr. Moore has a wonderful staff. There have been times where I've been unemployed and my cats have needed emergency treatment. Dr. Moore came in on a Sunday a few years ago, to help me because my baby was going to die. He treated her and she was better in 2 days. I couldn't thank him enough for helping me, all I could do was donate some food and toys to the animals. I appreciate all of the help (financial & medical) that he has given me and my cats. A very loyal patient of yours... Steffi, Minki, Dixie Highway & Gizmo. Read Less
sjdrr1313
8 Aug 2008
REPORT
I recently moved away from bellevue and found a vet closer to my home. After being used to Avalon Veterinary hospital for so many years, I couldn't believe how expensive the other vets were!! I have ... Read More
I recently moved away from bellevue and found a vet closer to my home. After being used to Avalon Veterinary hospital for so many years, I couldn't believe how expensive the other vets were!! I have decided it is worth the trip to go back! At the new vet, it cost $170 and my dog was only there for his annual visit and had no problems! So I switched back to Avalon, and last night I took 2 of my dogs and it was only $160 for both of them, and that included bloodwork and shots. If you are complaining about the price of this vet, all I can say is good luck finding someone cheaper. There have been times where I have had to bring a pet back for multiple follow up visits and they have not charged me one penny for the visit. And they have always been very caring and understanding when my pets were ill. My only complaint is that the waiting room is small, so when it is busy it is difficult to keep the dogs away from each other. Read Less
SusanSchroeder
15 Apr 2008
REPORT
When my rabbit, Lily, was injured in a fight with my other rabbit, Dr. Moore took care of her wounds and prescribed a topical spray to be used daily. When I told him that she reacted badly to the spr... Read More
When my rabbit, Lily, was injured in a fight with my other rabbit, Dr. Moore took care of her wounds and prescribed a topical spray to be used daily. When I told him that she reacted badly to the spray, he gave me a cream and didn't charge me again - he just had me return the spray for office use. He scheduled her for 2 follow-up visits and I thought ""here we go - $$$"" but he did not charge for the 2 follow-up visits. I thought their prices were very reasonable, something I have found is not so with other vets. Lily has since recovered fully from her wounds and I will definitely call Avalon Veterinary Clinic the next time one of my pets requires vet care. Read Less
tristen2004
24 Mar 2008
REPORT
I started taking my cats to Avalon Veterinary clinic about 4 months ago. They are a mom and pop kind of place and wonderful nurses. Dr. Fitzgerald is outstanding and very helpful. Sadly we had to put... Read More
I started taking my cats to Avalon Veterinary clinic about 4 months ago. They are a mom and pop kind of place and wonderful nurses. Dr. Fitzgerald is outstanding and very helpful. Sadly we had to put one of our babies down because she had FIP, but they were so thoughtful and caring. We also got a kitten spayed there. They kept her overnight which i really liked, most places now don't keep them at all. I would highly reccommed the office and Dr. Fitzgerald to anyone in the area. Read Less
sspugs
12 Jan 2008
REPORT
I have been going to the Avalon Veterinary Hospital for years - they are wonderful! My vet, Dr. Joel Bigger, has taken care of many of my sick animals and he was very compassionate and caring. The onl... Read More
I have been going to the Avalon Veterinary Hospital for years - they are wonderful! My vet, Dr. Joel Bigger, has taken care of many of my sick animals and he was very compassionate and caring. The only negative thing I can say is that as of January 2008 their rates are horrendous! I have 4 dogs that I take there and they have always given me a ""multiple animal discount"". I recently took one of my dogs for his checkup and I was charged $73.00! Granted, he did need both of his shots(that came to $26.00), but almost $50.00 for the check?? They didn't even take his temperature or offer to cut his toenails, clean out his ears, etc! I took one of my dogs in December for the same type of checkup and was charged $54.00 - they even charged me for ""hazardous waste disposal"" this time! Toooooo high priced - even though Dr. Bigger is great, I may have to find another vet so I can afford to keep my dogs healthy! Read Less
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