If you've ever thought, 'gosh it's just so hard to please those Yelp reviewers,' I have news for you: it's even harder to please a terrified little dog who is about to be poked and prodded and inspect... Read More
If you've ever thought, 'gosh it's just so hard to please those Yelp reviewers,' I have news for you: it's even harder to please a terrified little dog who is about to be poked and prodded and inspected from nose to tail.But Avalon Veterinary Hospital earns 5 stars not only from this seasoned Yelper, but her terrified little dog, too.Our family has used Avalon Veterinary Hospital since I was born (and before I was born, too). From our Irish Setter with kidney issues, Lady, to our accident-prone chocolate lab, Jamie, to our chubby black lab with Lupus, Piper, then my anxious, overly-excitable pitbull Lucy, to our current, terribly-cautious and anxious (but excessively lovable) pitbull Layla Grace, we have had nothing but wonderful experiences with this office. Back in the days of the old staff, Dr. Moore even sat down for an interview with 12-year-old me for my career day presentation. (It wasn't any fault of his that I lost track of The Dream and ended up in a different profession, promise.)But seriously. It's like Avalon Veterinary Hospital did a Good Deed several lives ago and managed to snag the Most Empathic Humans On Earth as their staff. Everyone is so kind. I have brought every type of dog personality imaginable through those doors at one point or another and they have found a way to care for my pooch with loving kindness, respect, and patience.They listen and offer advice when I call an hour before closing panicked that my dog got into some cherries in the backyard. They don't mind that Layla Grace gets so excited to see them that she piddles in the waiting room. They ALSO don't mind that she's terrified of their floors and they have to carry her back for her toe trim. They send me reminders when she is due for shots. The day after a sick visit (or a panicked backyard fruit call), they call to check on her and see how she is feeling. They keep digital records of all of her shots and treatments so we have an easy way to pull the information for kennel stays or vacation trips. They even let me know when the flea and tick and heartworm medicine that Layla uses is on sale so I can stock up!Layla generally sees Dr. Vought when she goes in for her big checkups (she sees the techs monthly for toe trim and bum squeeze). Dr. Vought literally sits on the floor with Layla Grace, lets her crawl into her lap, and spends time patting and reassuring her before she even begins the exam. Layla loves everyone, but she LOVES Dr. Vought.And now, for the hard part. We lost our Lucy in the summer of 2016. It was very unexpected and happened very quickly. We brought her to Dr. Vought and Jen the vet tech. And those two were.... basically our first line of grief counselors. They made us feel safe, they made Lucy feel safe, and they let us spend as much time as we needed with her to say goodbye. They were so professional and yet warm, I knew everything that was going on, and felt safe and at peace that we said goodbye to our little girl in the best way we could. When we picked up Lucy's ashes, we found that they had made a mold of her pawprint for us to keep as well. We received a card in the mail that was signed by all of the staff, with heartfelt condolences and notes about how much they loved seeing our Lucy when she came in for visits. Jen also helped us find a grief counseling group in the area where we were able to meet with other grieving pet owners and start to pick up the pieces and move forward.I'm tearing up writing this and remembering all of this, but I think it's important to discuss. We are the caretakers of our little furry ones, and it's important to have a vet's office that you trust not only for the exciting, happy New Puppy visit, but also for the final visit when you have to say goodbye to your companion.Avalon Veterinary Hospital supports you through it all. They are there for your pup every stage of their life, and there for you, Dog Mom or Dad, through all of it as well. I'm so happy our Layla Grace has them caring for her and keeping her in tip-top, tiny-terrified-pitbull shape. We will keep coming here forever, even if they start charging me extra for all the excited-piddle cleanup. Read Less