Recently my better half was having some problems with his fur baby.  Dissatisfied with how a visit to another vet had gone I had brought him here for a second opinion.  No appointment needed to walk in here, just some forms to fill out if it is your first visit.  Things move quickly here, or at least for us they did.  We were in the back in an exam room before the forms could be completed.  Soon after a vet tech was in the room to get information and move the process along.Not long after that the vet came in and started the process on how to figure out what exactly was wrong.  Although they didn't have all the answers that day they steered us in the right direction for the appropriate care for the fur baby.All the staff here were so compassionate and empathetic.  Helped put you at ease in such a difficult time. Read Less

This was our first experience here and honestly we will not be making this our permanent vet office. The practice itself is very nice and walkable from our house. We came in as a walk in and the receptionist was very nice and we were quickly taken back. The vet tech that assisted us was rude, uncaring and generally did not seem to like dogs. Our dog barked in the waiting room and this tech made me feel as if this was the first time a dog had ever barked! She was condescending and hated my dog from the start. When my dog did not get on the scale the first time she made a comment under her breath that we could medicate him. She was rude and perhaps scared of dogs? She never once spoke to him or petted him to get him to relax just questions rude remarks and a quick rectal temp! I almost left before the appointment even started since she was so unprofessional and all around terrible. People like her should not be working with animals!! We saw Dr. Guiz who was fantastic and really we would love to have as a vet. She was through and tried to help ease my big baby of a dog by engaging him (like normal people who work with animals do). Read Less

The BEAH is such a nice experience since they provide services to holistically care for your pet. I visited in December for a vet appointment, and just this past weekend boarded my cat. I appreciated them answering all of my silly questions (I brought in a hair tie and yogurt cups for my cat to play with), showing me the space and caring so diligently for my cat. Very proud and glad to be their customer. I have the upmost confidence in them caring for my cat, and that he had an enjoyable weekend. I also appreciated their comments that they enjoyed playing with him as well. Read Less

Caring and loving are the two best words to describe this vet practice.The vet techs and doctors are so attentive and so in love with animals. They treat them as though they were their own.Dr. Ruiz is phenomenal and she really knows her stuff. Whether it's for a regular check up or more serious issue I wouldn't trust anyone else in the city. This says a lot as I have a cousin who is a vet (her practice is too far away to use). Read Less

I brought my 6 month old kitten here after about a day of being lethargic and sick. I was very nervous and worried about him and almost broke down in tears while telling the receptionist what was wrong with him. She was by far the most friendly person there and calmed me down and had a vet tech come out to check on Romeo to make sure he would be ok to wait for the doctor.  I came as a walk-in and they took me back after about 20 minutes. They did a bunch of tests on Romeo (some that seemed unnecessary but I really think all vets do this) and I'd rather them be thorough than them miss something. After the panel of bloodwork being inconclusive they gave me a few options, and we decided to treat him with a few medications for his fever and dehydration and hope he would get better, which he did within a few hours. I am grateful to these kind ladies for caring for my beloved kitten, and calming down my hysterics instead of looking at me like I was insane. The price here is average for a vet visit, it's never cheap no matter where you go (unless it's a low cost clinic) but I felt like the price I paid was fair for the care Romeo received. Read Less

We have been struggling to find a vet that we love for a while. After years of taking our dog to the Dog Daze kennel, we decided to try the Big Easy Animal Hospital. Pros: The waiting room is very comfortable, with separate areas for cars and dogs. Staff are incredibly friendly. I even ran into a vet tech who left the very same vet that we despise. The vet herself sat on the floor with our cat while she examined him. She provided a very thorough explanation, some handwritten notes, and a few print outs to take home. Also, the exam rooms are neat and tidy. In the future, we will also take our dog here - and it will be incredibly convenient to have a kennel and vet together in the same location.Cons: Wait time was pretty bad. I personally was not seen until 30 minutes after my scheduled appointment - and overhead two other folks complaining of the same. I also felt the charges were a bit on the pricey side. I will certainly give the Big Easy some time to win me over; however, if, after a year or so of visits with our cat and dog, we still feel the disrespect of our time and hit on our pocketbook, we may have to look elsewhere. But, I hope not - because we love Dog Daze and want to support this business in its entirety! Read Less

Do NOT take your animals here. They used to be great... I don't know what happened. We had our dog in twice and forked over a few hundred bucks just to be told "I don't know, guys, this is really weird!" Really great thing to say to someone who is scared to death their dog is dying. After getting literally no answers besides "I dunno," I got pissed off and took her elsewhere. She was diagnosed within 15 minutes with 2 very common ailments, and she will be losing her eye in large part because these incompetents couldn't diagnose her properly. Oh, and my dog also nearly died because of a moronic doctor throwing opioids (that she most definitely did not need) on top of all her other medication. I will never not investigate what a doctor prescribes my dog ever again. Stay FAR away. Read Less

This hospital is nothing short of amazing! Dr. Walker & staff, particularly vet tech Erin are two of the most caring, compassionate people that I have ever meant in my life. Their hearts are truly in this solely for the animals. This past Wednesday, I took our past-due pregnant chihuahua in to see them, after being faced with this same exact situation a week prior with a different animal hospital. Our little girl in that situation ended having a c-section done and passing away shortly after, a long with one of her puppies having a large laceration to the side of her body and her passing away as well, we were treated very coldly. Our experience with the Big Easy was the total opposite, they first set us up in our own private room, so that mommy could have privacy and try to birth on her own. When it became apparent a couple of hours later at closing time 7 PM that mommy was just not going to be able to do it on her own, would also need a c-section to deliver. The Big Easy decided to stay open, preform her procedure anyways, they stayed open into the wee hours of the morning to do so. During mommy's procedure, she unexpectedly took a turn for the worst and they lost her on the table, a miracle happened that night and they worked tirelessly to revive her, which they did! But, she still wasn't out of the woods, I was informed that she also unexpectedly lost a lot of blood, her only chance of survival was to do a blood transfusion. They arranged for a staff members dog to be brought in to them in the middle of the night to donate the blood to her. She is now 3 days later doing amazing recovering, her puppies doing great as well! Everyday since the procedures, they have called multiple times to check in on her. I was also very surprised by how reasonably priced they were for everything that they did. They went above and beyond, saved my girl's life. I will forever be grateful to these amazing, caring wonderful people! Extremely highly recommend this hospital! Read Less

Used to love them, but now I would not recommend them to anyone. Last time I was there I called during office hours (not walk in) and asked if my cat could be seen under emergency circumstances. I said I would gladly pay the emergency fee and arrived one hour before walk in hours (They had dr appointment hours during the middle of the day, walk ins started later) and they told me to come on in. I arrived 15 mins after I called and told them I spoke with them on the phone, my cat has an emergency and I would pay whatever emergency fee needed. I also wrote "emergency" on the sign in sheet and sat down. 15 mins goes by, I stand up and remind the girl at the desk I called earlier and agreed to be seen on an emergency basis. I get a nod of the head and sit back down with my sick cat. 15 more mins goes by and a woman comes in with a dog with a small scratch on her ear. A doctor comes out of the back in approx 3 mins to examine the dog and tells the woman the dog will be ok and tells her to put a drug store ointment on the cut. She tells her "you don't have to spend the money to be seen, she will be just fine" as I am sitting there with my cat who has been vomiting and diarrhea-ing blood all night. Finally, after 45 mins of waiting a different secretary is starting to ask me questions for intake. She says something like "I'm sorry, I didn't realize you wanted to be seen right away. Walk in hours start in 15 mins so if you just want to wait a little longer, you won't have to pay the emergency fee." I say, "Can someone at least look at my cat and tell me if she will be ok for another 15 mins??" One of the secretaries comes over and says she thinks she will be fine, so I decide I may as well wait another 15 mins and save $200. Thank goodness she was. I'm glad she is now healthy, but if I would have had a pet with life-threatening issues, they may not have been around today due to the staff's apathy. This is my most recent experience at TBE. I have had a few before this that were pretty bad also. I will now always go to PVSEC for anything I think is an emergency. And for routine visits I go to Greentree Animal Clinic where the staff, albeit busy, genuinely seems to care about their patients and owners and they don't charge a small fortune for a simple office visit. I really used to like the folks at TBE, but they have gone way downhill in the past few years. Read Less

We had to say goodbye to our best buddy yesterday. This vet clinic was amazing. They let us come in as soon as we called, brought us back to a calm room to spend some meaningful last moments with our cat, and talked us through the entire process. Dr. Walker was supportive, clear, and caring. When we are ready to bring a new animal into our home we will plan to bring them to this clinic for a long time to come. Thank you, Big Easy. Read Less

We've taken our dog here for 3 years since he was a puppy. Generally we've been happy with the vet service, although similar to other comments here the wait times can be long, and you get the sense they are trying to sell diagnostic services that are unnecessary. But the big reason for the rating is connected to the Dog Daze Day Care. We've taken our dog there at least once a week for over 2 years. Two weeks ago when we picking him up they GAVE US THE WRONG DOG! Yes, the wrong dog looked very similar to our dog, but it was not our dog. They explained it as "having a lot of new people and a lot of new dogs!" Sorrrryyyy -- that's not my problem, and to add to the issue, THEY CRATED MY DOG, thinking he was being boarded! When we complained and asked for a refund (the least they could do) the manager told us we were too difficult and no longer wanted us to bring our dog to either day care, or to the vet. She then followed up with a letter and all of his medical records.  After spending literally thousands of $$$ at this place, I'm at a loss as to why the manger is penalizing us for their unprofessional and incompetent  behavior, unless she is afraid we will pursue legal action,   -- which we would never do, or is trying to cover up their mistake to the owners. And as further evidence of their disorganization, this week we received a reminder card to bring our dog in for his yearly shots -- they were due 8/8, and the card was post-marked 8/17 -- a full week after we got the "do not return" letter from the manager. so I guess the message is, beware. This place is about the $$$ they make, and NOT about your pet. Read Less

My dog Walter was in a car accident and suffered mild lacerations around his paw. He could bend this joint and there was really no indication that he had broken anything. But, being a first time dog owner, I wanted to make sure that there was nothing else going on and get him properly cleaned and bandaged.The vets REFUSED to treat him in any manner unless I agreed to get an x-ray first. While I consulted other people for second opinions, they kept pressuring me to just agree so they could go on their lunch break. Finally, I caved against my better judgement. And of course the x-ray came back completely clean. So they splinted him and sent him home with pain meds.But wait. There's more. After about a week of following their instructions, making sure the bandages stay dry, etc... I noticed my pup is now limping in a way he hadn't previously and there is a bad stench coming from the bandages. So I take him to a different vet to check things out... NOT ONLY did they clean the wound improperly but according to the second vet they should never have put the ($80) splint on in the first place.Took the splint off. Walter's wound was healing properly in two days. DO NOT go here. Read Less

I have taken my dog here for 8 years, since my dog was a puppy. Since they moved to the new location and expanded, things have changed dramatically. The wait times are insane, the staff turnover (which had been very low) has seemed to increase dramatically. The doctors used to be consistent and caring. Now every time I go I meet with a new doctor who hasn’t even read my dog’s chart - my dog has been epileptic for a few years and has been going to Big Easy the whole time, but every new doctor we meet doesn’t seem to know that or care. The final straw came when I got a message indicating that his seizure medication refill was ready, and the receptionist ended the message by saying in a nasty tone “and your dog shouldn’t be having seizures” and then hung up. It’s a shame. It was a great vet’s office, but it’s just not any more. Read Less

We had our first appointment at the Big Easy today as we are new to the area and still trying to find the perfect spot for our old guy.  (Our first experience elsewhere was a thumbs down.)  I was a little nervous about how long we'd need to wait for our appointment as I had read some negative reviews regarding long waits. However I was pleasantly surprised we only waited about 10 minutes to be seen.  The entire facility is large, clean and very welcoming.  The vet techs were all friendly and incredibly patient with my anxious, senior dog.  I was really impressed with the amount of time the doctor took with us, even coming back to follow up about something she had forgotten to mention.  She did an extremely thorough examination of my dog despite him being difficult, growling and needing a muzzle (at many other places they just give up).  And bonus points for even being able to get coffee and snacks and hang out on the deck before or after your appointment! Read Less

I had a very sick cat as soon as I walked in they took him immediately. They were very kind and caring. The staff is great and the facility is very clean. This was my first time here and I highly recommend this place. Read Less

Nice place, with a dog cafe on the way. Medium price range, but the vet is wonderful, and doesn't try to sell you a bunch of stuff you don't need, or put your pet through procedures unnecessarily. Friendly staff. Read Less

I took my limping cat here, who is usually scared of vets. This vet was excellent with him. Also, he said all we needed was an X-ray given the symptoms; blood work and an MRI could have been done, but he thought they weren't necessary. It was a nice change to have someone not try to do extra tests just to get more money. Read Less

Disrespectful of time. I booked a same day appointment in advance, then waited 50 min for a 2 min tech appointment for an anal gland expression. I'm so disappointed - I didn't expect a same day appointment, so please don't book me if you don't have the availability! I respected your time - I planned for traffic and was there 5 min early. All I ask is for the same respect in return. No, i don't expect to be taken in the exact minute of my appointment, but 50 min ridiculous. To top it off, you had the nerve to charge me $45 for the (literally) under 5 min appointment. At least *try* to make it right. I do believe the care here is good. I've had great interactions with the vet, particularly with one of my dogs dental cleaning, even if they insisted on charging me a ridiculous amount for pre-screening tests despite me signing a document to waive it. However, if I can't count on my wait time being within reason, I don't know how I can continue to get my pups care here. Read Less

My dog was sick with Lyme disease. His liver was shutting down at that point. I really didn't want to go to an other Veterinary Hospital I had been going to all his life. I took a shot on The Big Easy Animal Hospital hoping that they wouldn't try to gouge me. I've been in sales most of my life so I know that there is a certain amount of upselling going on in any industry. They were polite with me and didn't treat me like a separate species because I own a pitbull. They didn't look down at me for anything which is the peculiar thing that happens at some Veterinary clinics. A dog owner will make a simple mistake out of lack of experience, and the vet will look down their nose at them. This has not happened at this Hospital. The staff has always been professional and good with my dogs. I did have to put George down and I was impressed that they didn't try to sell me life-prolonging agonizing treatment. I've had an American Bully named Elvis for a year now and he's had all of his shots and check-ups done there. He's also gone in for oddball visits. He had an abrasion on his neck that got infected. They also let me weigh my dog on their extra large scale. This helps because he's a puppy and he's 95 lbs. The other vets don't realize that the pet owner is already upset and probably blaming themselves that their dog or cat is in pain. The last place I was at would really play on that for some reason. Probably to make more money. The Big Easy Animal Hospital is actually pretty clean has a nice location and has plenty of parking. I will continue to bring my dog there. Read Less

I've had very good experiences here, both boarding my dog and bringing her for veterinary care. She's always tired out but very happy after she has stayed here. For her medical care they are judicious in testing and testing but through. Read Less

They saved my little one's life after two mastiffs played tug-a-War with his neck. He went on to live to the ripe old age of thirteen before succumbing to cancer. Now, with my new fur BABY, I am a return customer. They are clean, kind, and have the best care, however, it helps to have pet insurance.From Hello, to goodbye, to hello again, the Big Easy has been there for my pets. Read Less

Super place!!! Couldn't be happier. Very compassionate, friendly and caring!!!  Prices are comparable to others but it's the staffs personality that shines!!!!  Separate waiting areas for dog people and cat ones. Even gave  my kitty a complimentary nail clip!  Their manner  and explaining and consideration are above the rest!!! Read Less

I want to give this no stars... I have a amstaff pitbull, and she didn't care for the place, the 2nd main vet walked in and she was so scared of my "pitbull" my dog was growling, by only because she was scared of my dog, and my dog could sense that, because my dog was very fine with the first vet, (because she wasnt scared.) So she walks in and she is growling but not to bite, just because the vet was scared and i taped her mouth and the vet said "Don't do that" Wait.one.second. do NOT tell me how or what to do will my own dog and how to treat it, (her dogs, or cat must be scared of her at home) she also said to muzzle my dog, and I said NO, she is only growling because she knows you are scared. And vet went on and said "ok, ok thats fine" POOR POOR business here. Also, someone had a cat and the cat was sick ans super scared and the lady called the name and the cat was getting out of the corner and the vet stood there with her hands on her hips while shaking her head. That is RUDE. SUPER long wait to, maybe your not getting any workers here because your rude, and are scared, with POOR business. Read Less

So happy to have found our way here, despite our little guy not feeling well! TBEAH is the ultimate best of both worlds: the small local vet office with ALL the love and care, PLUS a sparkling clean, new facility, built to suit! It's great to know a place that houses cats too. E every single person I met was Read Less

I had a great experience with the big easy animal hospital. My dog had been attacked and had several lacerations to her thigh as well as a fracture in her leg. I came in as a walk-in and was seen within 15 minutes. Dionne, the tech was great with my dog. Calm and assuring as she did the initial work up and shaved the area. The vet was thorough and explained everything that she thought needed to be done. I work in medicine, and it's exactly how I'd have handled it if it had been a person. The bill was appropriate for the amount of work that needed to be done. I didn't get the usual sales pitch for a ton of extra testing and medications for every dog disease known to man. My dog is sensitive to anesthesia and usually spends a day in a haze after any procedure, but they reversed the anesthesia and she was bright eyed when I picked her up. On day two, I got a call to check in. Hopefully I'll never have to go back under the same conditions, but I'll definitely be back for shots and check ups. Read Less

I took my dog Jake there about a month ago. He was shaking and in a lot of pain. When I brought him in there was only 1 vet on staff that night and it was close to closing time. The doctor came in and said it could be a few things, his liver is shutting down or it's his pancreas. I started to cry because I thought my 3 year old dog was going to die that day, it was awful to see him in so much pain. They took him for x-rays and blood work, she came back said there was nothing in his x-ray and said due to his blood work they THINK it's pancreatitis. While they were running the x-ray and bloodwork I heard a staff member in the hall say something along the lines of, "ugh I really don't want to have to do emergency surgery tonight". This made me feel worried since I didn't want that person caring for my dog since his pain was an inconvenience for her.  I asked how we move forward, she said I can take him at home with the medication they gave me. As we were leaving they are shutting the lights off behind us and we were feeling very rushed with little answers on what to expect.  We walked out with a bill of $590 with little understanding of what to expect. The next day my dog was still shivering and shaking in pain, I called back and asked if this was normal or if we should be seeing signs of improvement. The doctor told me, "I'm not sure we may have missed something". They said I could bring him back in, but honestly, I was worried I would walk out with another $600 bill and no answers. I decided to wait it out and keep him on the pain meds because he was drinking water which I figured was a good sign. My dog was put on a prescription diet from the vet who treated him but they didn't give me a script so I ended up not being able to buy him food, so I had to order on Amazon. Fast forward 3 weeks and my dog goes back into this downward spiral in the middle of the night. This time I didn't even waste my time to take him back there I went straight to AVETS with the same exact symptoms. The vet onsite diagnosed him within 4 minutes of the visit saying my dog had IVDD which is a spine disease in small dogs. She requested his paperwork from The Big Easy and told me she had no idea how they missed this. She took me back and showed me his x-ray from The Big Easy and said, "see right here, the T12/13 (not sure on the exact numbers she pointed out) but these are close which tells me he most likely has IVDD. Also, regarding his bloodwork, I would have never diagnosed this dog with pancreatitis.  So after $600 for a misdiagnosis, $75 in food he didn't need, AVETS was able to diagnose and treat him for $300. I would suggest researching other vets before choosing The Big Easy, I truly didn't feel like my dog was a priority at their establishment. Read Less

Huge thanks to the entire staff at BEAH for taking care of our... um... difficult cat, Lucy, today. Everyone was super friendly, helpful, and understanding. We went in as a walk-in and were taken care of relatively quickly (in and out in less than 2 hours, which I think is not bad).I'm not sure Lucy would give them 5 stars, but I will! Thank you! Read Less

Dr. Thornton and the Big Easy team have been taking care of my dog Cinnamon for a number of years. As a rescue, with a difficult past, she has several health problems. Dr. Thornton has always explained everything very clearly, and obviously cares. At times Cinnamon has been ill, Dr. Thornton frequently calls in the evenings or weekends to check on her. I have spent time at the Hospital while Cinnamon is receiving treatment and I have observed the entire team acting with compassion and very professionally. They do a job that, at times, can be very difficult with empathy and always put the needs of the entire family first. Dr. Ruiz has created a family atmosphere at The Big Easy and that comes through in their care of their patients. I can't say enough about Dr. Thornton, Dr. Ruiz and the entire team. Read Less

Rudest staff I have ever come across.Back story: we called in to verify we could come in immediately for a walk-on for our pet. They said yes, absolutely. Happily, we put our sick pet in the car and took her there. When we got there, the receptionist looked incredibly inconvenienced that a customer, who called ahead to verify, was standing in front of her with a sick animal. She only told us that she could not help us, and that she wouldn't tell us to come in for walk -ins as they stopped doing that at 11:45. We said that that was not what we were told, or else we wouldn't have come. To help us, she had 3 additional people tell us the same thing. Understanding, we asked what we could do. They told us we could pay an $100 emergency fee to see the cat 15 minutes later than the "walk-in" time. Instead of letting us down gently, a very abrasive woman stood very close to my face to let me know the same information that they couldn't help us as 3 other people prior had done. They told us we could wait for 2 hours with a sick animal if we wanted to. They were all very passive aggressive, and told us there was no worry because her eyes seemed fine- which was great to hear-but not at all relevant to the problem. ZERO customer service, ZERO competency amongst the staff of girls that worked there. NEVER will step foot in there again, I have never been treated so disrespectfully in my life by "professional staff" in my entire life. 0/10. I will make sure I tell all my fellow pet owners about our experience. Read Less

I put my dog down last year. When his behavior started changing 2 years before he died, I took him to TBE, where we had been going, and I was told he was "just aging." He ended up having Canine Cognitive Disorder, and I went through three vets and months and months of lost treatment time before someone would believe me that he wasn't right and started treating him with the appropriate medication - at that point, his symptom progression was slowed, but he'd already lost so much of his mind. After 2 years, it was time to put him to sleep. I waffled with my new vet and canceled the appointment. Then I realized I made a mistake and tried to remake it, but couldn't. The Big Easy was great when I called! They fit us in on short notice. I told them exactly what I wanted - he needed to be asleep before they gave the final injection. His mind was gone, and I wanted him to go to sleep peacefully before his heart stopped. The tech injected him with the first chemical. After awhile, he started keening and taking short, panicked breaths. I asked when he was going to sleep, and was very distressed because I didn't want him to be afraid as he went. The tech told me that procedure was that they are put in deep but conscious sedation and then given the final injection, and that because of his condition, he was probably confused and reacting tot hat confusion. My drive to be polite usually keeps me from speaking up for myself but I was so distraught and angry for him I said, "I KNOW what procedure is, and I said that I didn't want him to be semiconscious because he is ALWAYS confused. I wanted him to be ASLEEP. I was not unclear at any time about what we needed. I want him ASLEEP." So the tech paused a moment (at this point, I've probably been put into the "difficult client" category), and said she'd go get the vet. I waited with my dog laying across my torso crying in panic. This is how they would have let him go before stopping his heart! The vet came in and said she'd give him a more potent sedative and picked him up and took him to another room. I was in such a state I didn't think to follow, and that's on me. That's the last time I saw him with his eyes open. When she brought him back, he was out cold. I took a few minutes to tell him all the things I wanted him to hear and then told her to give him the last shot. I waited a year to write this because I was afraid of being unfair in my grief, but the fact is that I wasn't listened to because they thought they knew better, and my good, sweet boy's last conscious moments were in a room away from me, and he was so scared. The took us when they didn't have to, which was so generous, but they've left me with a lifetime of regret and sorrow that I wasn't a good enough advocate for my dog. I know that probability means that at some point a vet is going to make a mistake, and because of the nature of the industry, it could be a heartbreaking one, but this wasn't a mistake. This was a group of people who made a dismissive decision not to listen to me because they were sure they knew better, and the result was that a little dog suffered. Read Less

So done with this place and their incompetence....I paid over $100 3 months ago for bloodwork for my cat. Now they are refusing my cat life sustaining medicine because they want me to pay almost $300 for an annual exam that will basically be the same bloodwork since my cat has kidney failure and we were advised against vaccinations. All they care about is lining their pockets. Read Less

Cannot RAVE about the team at the Big Easy enough. Brought in my senior pup (who I adopted last year from Senior Pet and Animal Rescue) this month when I realized he had an oral infection. Dr. Ruiz spent time really looking him over, gave me options, and then later that week spent 20 minutes on the phone explaining his senior blood work panel and next steps. Yesterday, he had oral cleaning and surgery and Dr. Thornton called me during and after so I wouldn’t worry about this little old man going under anesthesia. It was more extensive than expected, but I didn’t worry thanks to the level of care they provided. From the front desk, to the vet techs, to the vets you can just tell how much this team cares about every patient they see. They were more thorough keeping me informed than most doctors I’ve had who treat us human types!! You will love this team and their level of care. Read Less

I have been using the Big Easy since they were located at their old location on Butler Street. I really loved this vet at the beginning, friendly staff who actually seemed to like animals and were professional. But since moving to their current larger location I have seen some big changes. Wait times for walk in or appointment are long, staff are inconsistent, and they are very slow to call you with results. Our dog went in for testing for possible Lymphoma and the vet who took the sample told us that we would hear back by a specific day. She seemed very rushed and unfriendly during the process and almost annoyed at the questions I asked. The day that we're told we would hear the results came and went without any contact. I didn't hear back for an additional 3 days after the day were told we would be contacted (even though I called and spoke to someone at he front desk) which you can imagine is pretty stressful while you are waiting for cancer results. I called and left a message about my negative experience with the vet but never got a call back from the practice manager like I was told I would. I tried to submit my experience on the form on the website and that didn't work.It seems to me that the practice has so grown quickly that customer service is no longer a priority. I will be looking for a new vet that actually follows through and cares about retaining their patients. Read Less

I love that they have walk-in hours. And even when doing a walk-in, their wait times are very reasonable. The vets and staff are top notch. Always treat my dogs with such love and compassion. They are also budget mindful...they don't skimp on care, but recommend reasonable courses of action without going procedure-crazy when it's not necessary. We'd been looking for years to find our new vet & so happy we found the Big Easy! Read Less

The Big Easy has great staff, convenient hours, and they take good care of my pets. The latter matters most to me. It is evident that they are animal lovers, and they put the animals first. I've taken two pets with minor emergencies, right before closing, and they've stayed late both times to figure out what to do, treat the issue as needed, and to make a plan for more detailed follow-up. Read Less

I have taken my fur baby here numerous times. This place is big, clean, and the staff is knowledgeable and very friendly.  I will recommend that if you come you try to make it to the earliest appointment because this place can get seriously busy, and even if you did make an appointment in the evening, they may be up to an hour late. Everything else is golden. But I totally get that there are some pets that are sicker than others and they will have to prioritize those animals that need urgent care. Anyway, I have come here to get my dog's annual exam, and most recently because my dog was really chewing on his paw a lot. Anyway I ended up coming in and waited about an hour because it was late in the evening, I was seen by a technician who was super friendly and very caring towards my puppy.  After that the Vet came in and examined my puppy was able to figure out what happened and provided my dog with the cone of shame and some meds. The treatment they provided was able to help clear up my dogs ailments rather quickly. I will also say that Dr Ruiz was able to solve my dogs chronic vomitting problem by prescribing  a sensitive tummy dog food that has worked wonders. Anyway, despite the wait and a bit of a pricey bill, I care the most about friendly, and knowledgeable staff to care for my puppy.  It's a fair trade off. Read Less

I recently had to go here because my dog swallowed a piece of a tennis ball...i went down as a walk in my dog and i went into the back pretty quick...the staff was awesome with my pup and helped us out and i greatly appreciate this facility my buddy riddick bo and i will always come to the big easy for any vet needs....i just want to say thank you again for all your help in our time of need Read Less

I can't thank the Big Easy staff enough! Dr. Thornton took excellent care of our senior Himalayan cat who had an infected tooth abscess and corneal abrasion. Not long after that, Dr. Ruiz detected a heart murmur in our younger cat and was incredibly helpful when I called in regarding an emergency situation in which I had to take the younger cat into PVSEC (five stars for their clinic too!). It's reassuring to take our cats to a clinic where the staff cares about them and are willing to communicate with us about any questions or concerns we have. We've taken multiple trips (walk ins and scheduled) here over the past couple of months with both cats and yes, sometimes you might be waiting a bit, but it's nothing outrageous. The Big Easy was recommended to me by friends, and I would gladly pass along that recommendation to anyone else! Read Less

They were good the first time I went there then one of the staff members left then it went down hill from there they were messing up on my cats meds long waits in the room poked my baby in the leg and left a red line witch is not normal so we got all of their records and went to bandfield I love it there the staff is nice and gentel with my babies no long waits but sadly I had to.put my queen down 8/8/16 so if anybody want to find a good vet not to expensive and gentle banfield is the place Read Less

Have taken several cats to The Big Easy, they've always taken good care of us. The best care however was when one of our old kitties needed end of life care. They were very compassionate and did everything right in taking care of our kitty. The card and paw print in the mail was a nice touch. Thanks for taking good care of our Sammy. Read Less

This place is absolutely amazing!!my one cat bosco has kidney failure, I have been taking him too same vet for ten yrs and he was not eating on his own for a week I was so concerned and stressed because these are my babies love thim too moon and back!!so my one dear friend Angela suggested I get second opinion so I did and I looked up the best vets in Pgh and the big easy animal hospital came up as one of the 3 best vets in Pgh and I got appointment asap!! The vets and staff here are awesome!! They are extremely friendly and very knowledgable!! Put it this way, they know what they are doing and they educated me on things that are very toxic to cats which my vet I have been going for ten yrs never told me half what this place told me. I wish I could have found this place sooner, but I'm grateful now I found this gem!!I would definitely recommend this place too anyone whom has a pet!! They treat all the pets as if it was their own and that too me is awesome love this place and will continue too bring my babies here because I know in my heart they are the best ever!!Read Less

I just want to throw a HUGE shout out to the two techs (ugh, I should have gotten their names) whom were absolutely amazing with my dog today. Bear was scheduled for surgery (canine extraction) but has some kennel anxiety and they went out of their way to make her comfortable pre & post surgery, and they did it with smiles on their faces. Knowing that my dog was comfortable and well taken care of made me relax. Thank you so much!! You guys are rockstars!!! Read Less

They seem like nice people, but the first time I went there, I waited over an hour for the Vet to see me. The second time I waited 1hour 30minutes before walking out. I had an appointment both times, so there wasn't any reason why I should have waited that long Read Less

I needed a place to go with a sick cat when my bet was closed for renovations. I went on a Friday at 2 during walk in hours. My kitty didn't get better, so I had to go back the following Monday. I was impressed with everyone - from the front office staff to the techs who handled my fractious cat really well to the 2 vets I saw. Sadly, my kitty didn't make it, but it was not their fault. I was very happy with the cate we got. Read Less

I am EXTREMELY BLESSED to be a part of such an AMAZING hospital with not only the best bunch of technicians around & doctors that TRULY care beyond words about the overall health & welfare of every animal they see! In this field it's a rare thing to find genuinely caring, loving & knowledgeable vets that still care after working at least 15 hour days, getting hit with whatever the day brings & never skimping on a single thing to offer the best practice possible! I'm so happy to have finally found home!Read Less

I took my cat Grace to the BEAH today. With somewhat of an urgent health matter for my baby, I was able to bring her in the same morning that I called because they took walk-ins up til 11:45. I didn't get upset when they informed me that it would be 60-90 minutes. I was just grateful to be there! Everyone from Leah to Becky to Dr. Thornton was wonderful. I am grateful for the caring, expert services that were provided for my Grace. I will continue to bring Grace there, for her care, whenever necessary. Read Less

Been going to the Big Easy since we rescued our dog 3 years ago. The vet techs are really great and the waiting room and exam rooms are very clean and comfortable. I feel like my dog gets good service and the vets are knowledgeable and good at explaining diagnosis etc. However, I have three major issues with the place though that have got worse over the last couple of years. The biggest issue I have had is that in my last 3 visits in less than a year I have seen three different vets none of which are the original vet that I started with. My dog is only four but it would be nice to see some consistency in his care. On one occasion we were referred to a specialist, I called the practice later in the week as the specialist and myself had some further questions and was told the vet I saw only comes in on some Mondays so they weren't sure when/if she could get back to me. I left a message and never heard from them. For this reason I am planning to move my dog to a new vet. You always always end up being there for over an hour and even once you have made it to the exam room expect to wait again. I understand that there are emergencies to prioritize but they really should have a system for pets just coming in for routine check ups/shots that doesn't take so long. I have tried going at various times on various days but didn't seem to make a difference. Finally they have overcharged me three times! I can't really complain and it definitely wouldn't stop me going there as everytime they have acknowledged the mistake and offered me credit but its really silly things like double charging for a shot etc. and is just an extra annoyance. Once I get it but 3 times just seems unprofessional. Read Less

I've been going to BEA since I arrived in Pittsburgh five years ago. The staff has shuffled a bit and the building has changed but the principles have remained. They're dedicated to providing quality care for your animals, big or small. I currently have three cats and two dogs. My oldest dog is 13 and has started having complications due to old age, but they've never once given me a hard time. They listen when I have worries or frustrations, they work with me to get a solution. I also have a puppy that's only 5 months, they've staggered his shots in what seems like the perfect combination and he hasn't had any poor reactions to them. He's healthy and happy and growing rapidly!I've also had a few heartbreaking experiences with them, I had a kitten that started having seizures. I eventually had to put the poor kitten down but Aileen and Sarah were there for me, giving me hugs and getting teary eyed after 6 months of us trying to balance him. A few short days later, I received a card in the mail with a tiny kitten footprint on it. It was from the staff of the BEA and the 'rainbow bridge' poem. I cried as hard as I did the day I lost Tesla, but I also felt like I had a family. They've got a heart of gold. The other experience isn't really related to them as doctors, but rather as humans... Two years ago my mom got sick, I found out she was being put in a medically induced coma while sitting in their office waiting to be seen with my dog. Aileen walked in as I was on the phone and immediately saw my face drop and the tears flow. What happened next is nothing short of amazing. She halted everything she was doing to comfort me, talk with me, be a friend when I needed it. She cried with me, hugged me tight and retrieved a set of prayer beads that her friend had passed to her when she was having a rough time. I held onto those beads through the three months my mom was down. The next time I was in, Aileen wasn't even the doctor seeing my pup but she made a point to come in and talk. She wanted to know how my mom was and if I was doing okay or needed anything. This is the kind of service that gets 5 stars from me. I'm also starting at the doggy daze cafe and boarding this coming week so I'm sure I'll be back to rant and rave about how great that is too! Read Less

Today I was here with my best friend when she had to put her dog down. The tech who came in to sign the papers actually said, "who wants to be the bad guy and sign this". My friend is still saying how that made her feel. Then they left us in the room for such a long time saying they had to go get the invoice so we could pay before it happened. After waiting about 30-40 more minutes they still didn't come back. When her dog started to get sick I finally went to the counter to find out what was going on and had some words for the staff while there and seeing what all this was doing to my friend and her dog who was already struggling. When I get back to the room the vet comes in and as he goes to flush the iv and do the injections and we are all crying and preparing ourselves... The iv didn't work!! They had to come in and do another one and all over again all those emotions had to be felt. I would NEVER recommend anyone to go here and put their loved dog/cat down. When we left not one person even told her they were sorry for her loss or anything.Read Less

I went on a Friday at 2:10 pm. 2-5 pm is when they take walk ins. I signed in third on the list. I was told it would be an hour. That surprised me but of course I waited. I appreciated that there were separate areas for dogs and cats. I had my cat in a carrier. The 2 people ahead of me had dogs and sat in the dog area. It took 1 full hour to be seen. I was taken to a room by a vet tech. I told her my cat may be difficult since she is very anxious. The vet tech acted like she'd never dealt with a stressed cat before. She was also very loud and every time she came in or out she slammed the door. The whole building is very hollow and all sounds are very loud. My cat is sensitive to loud sounds but it was even bothering me. Finally I got to see Dr. Lavery, she was AWESOME! She immediately lowered her voice and thoroughly answered all my questions. She was the only bright spot in my visit. I doubt I will go back here with my animals but if I do, I will ask for Dr. Lavery! Finally as I was leaving, I noticed 2 people with dogs sitting in the cat area. If I had just been coming in this would have been very upsetting to me.Read Less

We brought our Poogie in today for a checkup and to look at a hot spot on her ear. Our appointment was scheduled for 10:30am. Let me start and say that we had an amazing experience from start to finish. We were taken back to the exam room by 10:35am despite them being incredibly busy. Everyone from the front desk staff, to the techs, to the owner were great. Poogie was a little nervous and they all tended to her with the upmost professionalism and care. They put her at ease from examination to cleaning. They took their time to answer questions and made sure we understood. The staff were so caring that I felt as if we had been going there since Poogie was a pup. I love this place!Read Less

The Big Easy is an amazing place, with the most caring and friendly veterinarians, technicians, and receptionists i have ever met. They've helped me and my cat deal with health problems of all kinds, from ear infections to chronic gingivitis, and every issue was met with compassion, attention to my cat's needs, and effective treatment. I am so thankful for everything they've done for me and my cat. Read Less

Extremely long wait times. Was There almost 2 hrs and finally gave up and left without seeing the vet. I was a walk-in and everyone was friendly, but I simply cant spend an entire work day waiting in a vets office. Maybe if you have an appointment it's different. Based on the other ratings I would have to assume so, but I sure wouldnt recommend going as a walk-in. Read Less

Since renovation, parking is so much easier and safer! I can't say enough about the staff here. They have been great even though my Boston terrier is...um...nervous (aggressive) when we are at the vet. Also, wait times have been GREATLY improved on this visit- we got right in. I highly recommend this office for your pet. Read Less

I couldn't wait to get home and write this review, if that says anything about my experience. I brought in my dog as a walk-in because I had suspected she may have a UTI after some potty incidents in the house. She had never been there before and hadn't seen a vet since she I adopted her in May. They were insanely understanding about her leash aggression and offered to put me into a room right away upon arriving. Both the vet tech and Dr. Thornton were so great with her and got on her level to work with her. They spoke to me openly about the cost of certain tests instead of just pushing things on you and racking up the bill like many vets will do. She was tested for urine crystals and after Dr. Thornton had checked out the sample she asked me to come see what was under the microscope and brought me in the back so I could see them and understand more about them. Sadly she'll now have to eat special food for the rest of her life, but I wasn't even bothered by that or the bill because of how great the experience was. They even let me stand behind the main counter to pay my bill so my dog didn't have to be near other dogs and let me leave from behind the counter so I could get to the door more easily. I'd recommend The Big Easy to anyone who may be hesitant about vets based on poor experiences in the past. They're so wonderful and you won't be disappointed. Can't thank the staff enough for treating my baby well and making sure she had the correct diagnosis! Read Less