The staff are all very nice and loving for the animals. Doctors are honest and won't give my pets anything they don't think they need, as well for recommendations are not shoved onto you. They show genuine care, I have not been disappointed by them at all. Read Less

I was very disappointed in the veterinarian we got when we had a follow-up visit for removal of stitches when our dog got neutered. Not too sure of the Vets name, and no exaggeration with a cocker spaniel they always have ear problems and when we were getting the stitches removed we asked if the vet could look at our dog's ears and the lady who was prepping the dog prior to the vet entering the exam room, said the vet would probably not be able to and if she did have the time it would be an extra $40 added to our bill. It was a two second task we were already there. I thought that was very rude and un-professional and after that appointment we ended up changing to a closer to home vet that not only will check your dog's ears, toes, teeth and you're only there to get a shot. They're so that is very thorough and doesn't charge for $40 for each new concern or question that you have to get answered. However last night I encountered the other VCA a 24-hour veterinarian hospital in Castle Shannon, and was so impressed with all three employees (2 employees & 1 vet) they were ALL over the top in my opinion! Even answered any question, look anywhere I asked and we're just over and above professional, friendly, and accommodating. I think you need the Castle Shannon staff from last night to work in your Robinson VCA if not take some pointers from The Castle Shannon 24-hour Hospital staff. Read Less

A++++ the staff has helped me many times in emergency situations and ordinary care. They express real concern for your pet and their prices are competitive. No doubt about this review I recommend them 100% they are my best for life Read Less

I would not recommend this office. I took my senior cat here for a check up and the vet never once explained what they were doing to her. Whenever we asked a question or how much a procedure would cost, she would say - We'll give you an estimate later. By the time we left the office our bill was almost $500 and my cat was diagnosed with a life threatening infection that would cost us another $1500 - 1700 to cure. After seeking a second opinion, we found out that the procedure would only cost us an average of $700 -including the testing that we had done - almost $1k less that what we were quoted here. I do not recomment, they're only in it for the money. Read Less

Went in for a first visit. The staff and doctor were extremely friendly. Office is well laid out and the waiting room is spacious. As I was leaving a woman came in with a dog who couldn't stand. The staff immediately went to get a stretcher and assist getting the dog out of the vehicle. I thought that was absolutely awesome. Very glad I chose to bring my dog here. Read Less

One of the cats we are fostering was sick last week. This office is 7 mins from my home. We got there at 7:40pm and they turned us away as they were closing @ 8pm. They told us to go to the ER on Camp Horne Road. I won't go to Met Vet again. We were very upset.Read Less

We've been taking our pets the Met Vet for years and have always had courteous, wonderful service. This is an emergency hospital as well, so be aware you might have your appointment bumped back if someone comes in. We've been on the other end with emergencies before and truly appreciate all that they do. Read Less

Had such an incredible experience. My dog needed emergency stomach surgery. They were able to take her right away, I received pictures and text messages from the Dr. Herself knowing that my dog was in such great care. I was able to visit her whenever I wanted. A great facility with wonderful people. I highly recommend it.Read Less

We recently had our little yorkie get into the trash and eat turkey bones! When we realized what happened and how sick he was, we called VCA Met Vet West. They were very caring and concerned on the phone and told us to bring him in. While we were there, everyone was very kind and concerned about his condition. The Vet took gentle care of our little guy. Luckily all turned out good and he has fully recovered. We love VCA Met Vet West! Read Less

Dr. Michele Pietrzak is absolutely fantastic. She truly cares about the well being of the animals and their owners. She was my vet for 12.5 years and never let us down. She was their for us through end. She always treated my dog as if it was her own which meant so much. The staff there is so kind and they truly enjoy being there. They are helpful in every way that they are able. I would always recommend this facility and Dr. Michele Pietrzak! I have nothing but kind words for them all.Read Less