Vca Northview Animal Hospital Specialty Referral Center

We adopted a kitty from Animal Friends and this place was recommended by them. Initial visit went well, no issues. However, I just had a very annoying experience today, while trying to return a call to them. The receptionist (wish I got her name) was pretty darn rude in my opinion. Apparently they had called me a month ago about my cat's medication. But I told her I never received the call. Well she insisted that they made "contact" with me, event though she acknowledged they may have left the message on an old number I no longer have. I can understand mistakes, I make them too. But don't defer and make it the customer's fault when you know darn well it wasn't . Read Less

We took our 6 month old cat for a wellness visit. We found it to be a pleasant experience. The staff were welcoming and the waiting room was clean and it smelled good too. The vet was kind and professional. Would highly recommend this facility. I would give it 6 stars if I could! Read Less

My dog had cancer 4 times over the last 7 years and I trusted Northview Animal Hospital to care for him through it all. They never failed to do everything in their power for my dog's health and happiness. Dr. Hayworth is an amazing vet and I'm am immeasurably grateful for everything she did for me and my buddy. I just recently lost him and they were incredible even during that process. The whole staff was. I thought I might only get a year with my dog (he was 6 years old and had 20 tumors when I got him). Northview Animal Hospital helped me get 7 wonderful years. Thank you. Read Less

This used to be my go-to place. The staff of doctors is OK. Recently they have changed BIG time - they no longer examine your pet in front of you, nor are you invited to watch the exam that occurs in a back room. Their prices have also SKY ROCKETED. This has become one of the priciest places around. The lady at the front desk even recommended a number of chain/mainstream places in the area that have become cheaper than this place with just as good (if not better) care. When your own staff says that something is going wrong! Read Less

I just wanted to say Thank You to all the staff. I was helped so much on 03/09/17. I wanted to thank the staff because they helped my rabbits pain go away. It makes me happy that he is in a better place. So once again Thank You to the whole staff. Read Less

If you love your animals avoid Northview at all cost and find yourselves a local VET. This place used to have doctors who cared for the poor animal's quality of life. Unfortunately that has changed over the years and they suggest high price procedures that may not provide any useful results. Whenever we took our dog in the fist thing they pushed was X-ray and right after they told us that X-ray does not show anything and they said an ultrasound would do better and more procedures to be followed! Most of the time we had to feed the doctors what the history of the dog was since they did not read the chart or would only read the last two pages of the chart and tell us that they didn't read the whole chart! On several occasions we had to call them for results because they would not call us or would not provide all test results. My dog had to be put to sleep due to illness that could have been prevented or managed if they had red the chart, provided the right tests, cared for with respect. If animals are unable to voice their pain and needs wouldn't you think that the doctors should do everything they can to educate themselves as well as others while putting enough effort and attempt to do the right thing! Read Less

I have been taking my dogs and cats to Northview VCA for years but I am done with them. It is a corporate-owned monolith that is interested in one thing - money. Their staff is rude and concern #1 is how you are going to pay - there is no #2 concern. So....you got me VCA for $550 to deworm 4 cats but this wilL be the last time. Read Less

VCA has taken great care of our Abby (pit bull mix that we rescued). We've been going to VCA for her care for several years now. The facility is clean and modern, the staff has shown great care for Abby, and the service is fast. Read Less

I've been multiple times with both of my dogs and don't absolutely love it, but we put up with it. BEWARE: They don't discuss costs of any procedure or treatment before they do it, and things seem expensive. They are not forthcoming with cost information. Recently we were trying to determine treatment options. When asking about possible prescriptions and dosage, I was told "it will be on the bottle, isn't that good enough?" ... and they just assume that you will have all prescriptions filled by them. If it isn't something that is pet-only, go to a local pharmacy. Read Less

I have been using VCA Northview for the better part of twenty years. From dogs to parrots we have always had great pet care here. I have been happy with all of the doctors over the years. The staff is always friendly and compassionate. I ding them one star because they are expensive but they have been and continue to be our veterinarian hospital of choice. The care level is always appropriate to our choice for our pets unlike some other veterinarian hospitals in the area. Highly recommend Read Less

Staff was extremely polite and helpful. My dog bad an allergic reaction to vaccines she had received earlier that day. They took care of her right away and she couldn't be better. Prices are on the steep end but remember that this is a 24 hour emergency vet. That is to be expected. I didn't have enough money to cover my vet costs but they let me go and I was able to mail a check to them to cover the remainder. If you're looking for top notch care that you can trust then this is your place.Read Less

My dad's cat could not breathe well at all. I took him to my vet and they said they couldn't help him as they didn't have the equipment that he needed. I was already highly stressed and more so when they said I'd need to take him to an ER vet. I called both AVETS and PVSEC, even after reading the horrible reviews they have (overpriced, lack of care/concern, and more), and discovered that they charged way more just to walk through their doors than VCA Northview. After calling VCA, I decided to go to them just on the call I had with the receptionist. She was friendly, and seemed to really care. The staff I called at AVETS and PVSEC weren't a fraction as warm as the VCA staff. I had my mom take my dad's cat up, as I couldn't get out of the office, and she was a mess, crying the whole way up there. She said the staff were concerned and caring and poor Tom was seen asap. He was there for three days, on oxygen, and we were kept updated whenever we needed to be called by them and whenever we wanted to call them. I've never had a better time at a vet's office. Yes, it was expensive, and yes, there were multiple Care Credit accounts opened, but my dad's cat ended up living from whatever it was that hurt him. Dr. Purvis could only deduce that it was some sort of bacterial infection. I had to take him back up there a year later, after he got overheated during the summer. He ended up not needing to be seen. The car ride up there, in air conditioning, helped him out more than the vets could've! To my surprise, this is the same office that helped out a cat of mine almost fifteen years prior. I'd simply forgotten about them as I rarely went out to the north hills. They had helped my thyroid kitty with a radioactive treatment. As I recalled, they treated my Calla (now deceased from jaw cancer) as if she was one of their own, and they even sent her home with a toy after keeping her for at least a week, if I recall correctly. My dad's cat went home with lots of medicine, but I'll never forget how nicely they treated us and him. One thing I recommend is for the pet parent to try to keep calm, even during a horrible emergency. Often times judgement and what one sees can be clouded by extreme stress. Try to keep calm for your pet, if not for yourself. They CAN sense emotions! Your fear might make them more afraid. I always recommend this ER as an ER to anyone with a pet, and I may make them a regular vet! Thanks, VCA! Read Less

Our 17 year old cat apparently had a stroke last night. We took her in- everyone there was so compassionate and respectful when she had to be put down. We so appreciate the kindness to us and our beloved pet Lily. Read Less

They were VERY cruel to my dying cat. The vet held him by the scruff of his neck. A blonde female refused to let him euthanize my cat who was dying horribly until I signed her paperwork. My cat was 20 years old, I had him since he was 6 weeks old and she allowed him to suffer. I wouldn't take a stuffed animal there!!!!! Read Less