My dad's cat could not breathe well at all. I took him to my vet and they said they couldn't help him as they didn't have the equipment that he needed. I was already highly stressed and more so when t... Read More
My dad's cat could not breathe well at all. I took him to my vet and they said they couldn't help him as they didn't have the equipment that he needed. I was already highly stressed and more so when they said I'd need to take him to an ER vet. I called both AVETS and PVSEC, even after reading the horrible reviews they have (overpriced, lack of care/concern, and more), and discovered that they charged way more just to walk through their doors than VCA Northview. After calling VCA, I decided to go to them just on the call I had with the receptionist. She was friendly, and seemed to really care. The staff I called at AVETS and PVSEC weren't a fraction as warm as the VCA staff.
I had my mom take my dad's cat up, as I couldn't get out of the office, and she was a mess, crying the whole way up there. She said the staff were concerned and caring and poor Tom was seen asap. He was there for three days, on oxygen, and we were kept updated whenever we needed to be called by them and whenever we wanted to call them. I've never had a better time at a vet's office. Yes, it was expensive, and yes, there were multiple Care Credit accounts opened, but my dad's cat ended up living from whatever it was that hurt him. Dr. Purvis could only deduce that it was some sort of bacterial infection.
I had to take him back up there a year later, after he got overheated during the summer. He ended up not needing to be seen. The car ride up there, in air conditioning, helped him out more than the vets could've!
To my surprise, this is the same office that helped out a cat of mine almost fifteen years prior. I'd simply forgotten about them as I rarely went out to the north hills. They had helped my thyroid kitty with a radioactive treatment. As I recalled, they treated my Calla (now deceased from jaw cancer) as if she was one of their own, and they even sent her home with a toy after keeping her for at least a week, if I recall correctly. My dad's cat went home with lots of medicine, but I'll never forget how nicely they treated us and him.
One thing I recommend is for the pet parent to try to keep calm, even during a horrible emergency. Often times judgement and what one sees can be clouded by extreme stress. Try to keep calm for your pet, if not for yourself. They CAN sense emotions! Your fear might make them more afraid.
I always recommend this ER as an ER to anyone with a pet, and I may make them a regular vet! Thanks, VCA! Read Less