Took my pommy there Sunday night. She was doing good and playing. And all of a sudden she started getting very sick and gulping for air. Called down for some advice. They said to keep an eye on her and if I felt the need to call them back and to tell them I was in my way. I got down there around 1145 at night. Was checked in and taken back to a room. Where they took her vitals and temp. I was told that it would be at least a half hour till she was seen. Which was no problem I was informed that they had an emergency. But during my wait nurses did check in to see if we were ok. When. Dr noble came in the room she really checked my coco out a d said that she was having an allergic reaction to something. She took coco back Gave her a shot and gave me a script for the next few days. My cost was 177 bucks which I thought was very reasonable. I was expecting more being a holiday weekend I would recommend this place very good doctor. And didn't try to make me do un necessary teating Read Less

Came in late in the evening with a hurt boxer dog who couldn't put any weight on her leg. Staff and doctor were very kind and a day later she is walking around gingerly, but feeling much better. While it isn't cheap (it is a ER for pets folks) it was well worth the money to make sure my gal was okay. Read Less

I would recommend taking any animal to this animal hospital. When no other Vet clinics would take my dog when it was an emergency, they immediately had her put in. They were very comforting when we had to have my dog put down. They let me have as much time as I wanted with her before and after she was euthanized. Read Less

I heard really bad things about this place, but my cat was in need of emergency care and they were my only option. I will say the receptionists, nurses and the vet were extremely kind and informative and welcoming. The price wasn’t too bad, a lot less than I had anticipated. We were in and out in an hour. I will return if there’s another emergency with my animals in the future. Read Less

Very misleading. We planned to get a bladder stone removal and leg surgery. We canceled the leg surgery as we found a different place. Although we have not canceled the stone removal. We walked in and the bill was a skyscraper of $3900. That means that the leg surgery would have been $100. The pricing is misleading as they told us something completely different over the phone. Read Less

I took my dog here on a Sunday morning because my Vet was closed and these criminals almost Killed him. He is a 2 year old blue Pit Bull and he was misdiagnosed by the Vet at Berks. My dog came in on a stretcher because his legs and joints were swollen and the intense pain had him constantly crying. The blonde heavy set lady at the desk immediately screamed at my husband for not having a leash on him. Looks of disgust were apparent. The dog could not move and I called 2 hours ahead to explain the situation but they still felt like they needed to be nasty because he was a pit bull. They asked how much Cash we had on us right away. HUGE Mistake. I told them we had a $1,000 Cash and they did an X ray and gave some bogus Diagnosis about "Food Bloat" and then kept us there for 2 hours with a referral that said take my Dog to a Vet. Seriously? After charging us $958 Cash, they sent my Dog Rocky Home To Die! He cried all night long until I could take him to his real Vet at Mountain Shadow.Turned out he has Lupus and the food in his stomach was caused by his inability to posture in the position of going poo because of his swollen joints. The Vet Dr Chung Lee even mentioned cutting my dog open but expressed deeply that the costs would be High. He probably could have killed him because it wasn't even Food Bloat and that would have NOT treated Lupus in any way whatsoever! My Husband and I went in to to talk to the Director, a 4' 9'' pale disagreeable man who Never sent my Vet the medical records or the X ray and totally defended Dr Chung Lee in every aspect of course. My Vet at Mountain Shadow saw my dog for 2 minutes and started treating him for Lupus. Thank God in Heaven for Mountain Shadow, because Berks Animal almost Killed him. Stay Far Away!!!! Read Less

My pet was hurt took him there talk about ridiculously expensive they were rude and did not care about my animal they only cared about money. I will NEVER go there again and also will be sure to let EVERYONE I know not to go there neither. U guys need a lesson about compassion. TERRIBLE TERRIBLE SERVICE! Read Less

Very disappointed in the doctor this weekend. I will refrain from stating her name, but lets just say that after I approached the desk to pay my bill after waiting over a half hour for them to enter my charges, the doctor came running out from the back yelling at me that she was "sorry we have a dog in the back trying to die!! I will get to you as soon as I can!!!" SERIOUSLY!?! WHAT?! If the dog is trying to die, why are you walking away from that emergency to yell at me!? How unprofessional!!! All I wanted to do was give you my money so I could take my pet home. I wasn't upset, yelling at staff or being nasty, I just simply said I needed to get going and asked how much longer it would be. I certainly appreciate that she was trying to save an animal, and would have expected the same if my own pet was that critical The vet shouldn't have been the one to enter my charges ... that is what your staff is for. And no vet should walk away from an emergent situation to yell at a client. I should have just walked out and let them find me for my money. Unreal to be treated that way. Read Less

My cat needed an abdominal ultrasound to check out his liver. Even though he was not as critical as the many very ill patients that came in yesterday, Dr Reis was able to perform the ultrasound and take the time to explain everything to me before any procedures were done. I want to take this opportunity to thank all of the hard-working and dedicated staff, especially the highly skilled vets and veterinary nurses who work their butts off in an extremely stressful environment. I am thankful we have this facility in our area. Keep up the great work Read Less

I have been here more than once cuz my animals are crazy maniacs. I have never encountered anyone there who wasn't helpful and friendly. Their staff is great, but their prices are high. That's the price you pay when something happens to your baby after hours. Always a good and comforting experience with staff. Thanks for helping with my "kids"!! Read Less

It was a very hard weekend for us. Today we had to make the decision to say goodbye to our sweet cat Farf. Dr. Noble was so comforting and kind and everyone there took such incredible care of her. We knew we had to make the hard decision, which is never ever easy but you explained everything and were so gentle with our little girl, we miss her desperately, but thank you to all of the staff and especially Dr. Noble. Read Less

We took our dog here after he chewed some carpet. He ended up having a blockage and we had to apply for care credit just to pay for X-ray and blood tests to confirm what we already thought. Surgery was needed for him or else he was going to die. $5000 for surgery that we could not pay. They would not do a payment plan with us to help save our dogs life so we had to put him down because we couldn't afford a surgery. Animal hospitals are supposed to help SAVE your dog not make sure they're going to get their money first. Huge mistake ever coming here because now we lost our buddy. Read Less

We found ourselves here Christmas Day with our dog, she had lost control of 3 of her legs and an extremely droopy eye. We were very concerned and everyone was so kind and made us feel she was in good hands. Dr. Noble was extremely good and explained everything to us, our dog needed an MRI as soon as possible. They sent us directly to University of Pennsylvania Veterinary Hospital where she was diagnosed with a FCE stroke. We were so grateful they were open and staff was so attentive on a Holiday. Dr. Noble even called us later to check on our dog. Thank you! Read Less

My daughter took their pup there. He was vomitting and had not pooped in 3 days. Their diagnosis was his change in food. $750 later he is at his at his vet. Undergoing emergency surgery for a blockage. Needless to say my opinion of them is lower than pond scum. Bastards our pup was dieing. Read Less

I was thoroughly impressed and pleased with the professionalism, care and compassion shown toward my dog, as well as myself during our emergency. We had to take our Pit Bull for an allergic reaction on New Years Day, also a Sunday, and they were the only place open to accommodate. The staff and doctor were very knowledgeable and made sure my fiancé and I understood everything. I would highly recommend this service to anyone required emergency veterinary care! I actually wanted my dog to be a regular patient of theirs, but unfortunately, they are emergency care only. Great place! Read Less

We had to take Bella my Mom's 7 year old dog here yesterday. We were very happy with the service we got. The Dr confirmed pancreatitis as what my Mom's regular vet thought it might be. They have been very friendly every time my mom calls to find out how Bella is. As I read the reviews I must say pets are investments. They can be expensive just like humans. If you can not afford the prices then maybe you should have thought about that before you got your pet. It is a 24 hour facility with Dr's working after business hours to care for you pet. It's no different if you went to emergency. I highly recommend this place. Thank you for taking such good care of Bella Read Less

We are so grateful for this 24/7 e.r. for animals! We came home one night, it was raining, and it was November...COLD. We found a 5 week old kitten laying in the middle of our stone driveway. It was soaked and crying, and went into shock when we picked it up. He was convulsing and unresponsive. He could hardly breathe. I called ahead to let them know our situation and that we were on our way. They told us right away, on the phone, that it was $xxx for the initial exam, plus whatever treatments, and that we are responsible for the bill. We accepted this and were on our way. The very second we walked in, they rushed us to a room, explained the paperwork, and took the kitten to go to work on him. They explained all possibilities to us, after they examined him, along with the potential treatments. After the exam, they walked us through the breakdown of potential treatments, along with the possible costs (they gave a price range, a low and a high). We were able to accept or decline each treatment, before anything was done. We appreciated this aspect very much. NO SURPRISE COSTS, nor were we pressured into anything unnecessary (we declined a few things, with no trouble from them). I was surprised too, that our bill was well under $200. That included the exam, treatment, and medication. We were very happy with this place. We didn't feel like we were taken advantage of, financially. We expected to be gouged, like a typical vet place, but were pleasantly surprised! Will definitely return if we ever need to (but hopefully wont ever have to). 2 hours later arriving, we were going home, with some instructions, medication, and a happy healthy kitty in our arms. Read Less

This place is a joke i took my dog in at 930 becuase she had a fever and was shivering the nurse was very nice but as soon at the vet came in she was so rude she made me feel like a was 5 years old told me everything i could have done wrong and then she came back with an estimate and it was 850 dollars cause they wanted to do everything they could think of just to get money from us. I asked if we could just do an i.v. just to get fluids in her to. Get her fever down and they told us she would get an estimate again and it took almost 45 minutes to get an estimate because the vet was more worried about phone calls about someone else. then the vet came back in amd was all mouthy to us because we were getting upset and she was still trying todo all these things so i asked which ones on the list is she gonna do and she told me"hold on im talking" yea well im paying so you need to calm down. All they are worried about in this place is getting your money they dont care about your pets at all. please do NOT go to this place if you want good care for your animals!!Read Less

Whatever you do, avoid this place at all possible. They are all about money and not the health and wellness of animals. Just because they have the word emergency in their name they think it gives them the right to charge outrageous prices for services. If they really cared about animals they would do whatever it takes to save them but instead they come back to you with estimates and an application for credit care. They prey on people's emotions who come in there stressed about there pet's health and are forced to pay up or have there animals put down. Read Less

It's 4 stars only because just like any E. R, you end up waiting a while, which is frustrating ! Lol Fortunately, we were not life threatening. Had I read any of the reviews, I might have had reservations about going there, but my vet suggested it, as it may have been something they couldn't have handled in the office. From the moment I called ahead of time and spoke to River, up to the time we left, I didn't have any of the negative experiences that other reviews stated. River was extremely nice and easy to talk to. The paperwork was minimal and she did warn me that the second page regarding euthanasia (in essence, a DNR form) could be disturbing. So I was prepared. Sad to say, I knew any life saving procedures necessary in an emergency would have been impossible for me to afford, I had to check the box that stated do not resuscitate. The vet tech was sweet (I'm sorry I forgot her name) and even sat on the floor with us while talking with us. Dr. Reis was excellent; she did the examination, explained the issue that was going on, and explained what they needed to do. Only after the diagnosis did they give me an estimate of the costs. Perhaps the other reviewers issues were more intense and required much more than ours, so it makes sense to have that paid first before they performed any surgeries or anything. Who wouldn't want their pet fixed first?.. and then not be able to pay for it. At discharge, we were given very detailed, easy instructions. They all did the appropriate amount of "oohs" and "ahhs" and fawned all over my baby girl, too! Thank you to Berks Animal Emergency staff!Read Less

My dog was very sick Saturday. She was having rectal bleeding horribly bad. I called to make sure I wasn't nuts before I brought her down and from that phone call to being there in person everyone was kind, professional and very knowledgeable. I am a nurse so I know medical and the vet was very good explaining why my dog was sick and how they intended to fix the issue. Yes it is expensive but I knew that going down because they told me I would have to pay up front( FYI Er's are going to do this soon). Any emergency visit is expensive if your a human or animal. My dog got to come home a day early and she's 100% better! They called to update us and didn't mind me calling all hours of the night either. Very happy with the service and care!! Read Less

Thank you for your kindness yesterday when I brought my Rosie in to be euthanized. The girls at the front desk were very sympathetic and Dr.Veltri who performed the procedure was very kind and explained everything and took his time. I was able to hold her and she just went to sleep. Read Less

When my Zander needed to be put down, the staff was so helpful and understanding. They made a horrible experience into something that was bearable. Thanks so much to all there. The staff is excellent! Read Less

On Thursday night our beloved Bandit was hit by a car and was left for dead by a dumpster. My husband and I frantically scrambled to find a vet that was open at the time of the accident. BAERC was our only option as our vet had already left for the evening. When we called the very first thing that was said was well it will be 110 dollars just to bring him in to be seen, that didn't include any treatment. When we arrived he was taken from us and we were not allowed to be by his side. Our Poor baby was frightened! He is one of our family. As we were waiting what seemed like forever the doctor came in and started saying that he needed a entire battery of tests that were going to cost a lot of money. My husband kept asking what was the bottom line how much do we need to get him started. The doctor was very rude and said that if my husband didn't stop yelling he was going to be asked to leave. My husband wasn't yelling we just wanted to know how much we needed. Well the doctor then said I'll go and work up a price for you until then you can apply for care credit. My husband said well send the nurse in so we can do that and again the doctor took his time. Our poor dog was in pain where is the humanity and caring that we had expected. Well to go on.... The doctor came back after doing tests and x-rays and said it looked like his vertebrates were broken and that he needed to stay the night until the surgeon came in the next day for a consult. We asked if we could see him before we left him there and they told us yes. At this point we were almost at 1200 dollars. We said our goodbyes to our boy and went home to wait. The next day came and the surgeon took forever to call us and when he did he proceeded to tell us that he has no idea what was wrong and that he needed to send our bandit to Philadelphia for an MRI that would cost near 1500 dollars and most likely he would need surgery that would be close to 3000 dollars. We said that we didn't have that kind of money right away could we take him home and think about our plan of care for him. Well..... To make a long story short we were told he should really stay in the hospital for another night my husband and I said no we are going to come to get him they said that we should consider putting him down since we didn't have the money. When we got there to get him our bill was 2300. Again we were told that his quality of life was going to be poor so end his life. My poor husband was crushed we took him home and made the appointment to be seen the next day at our vet and let him make the call since we trust him. Well guess what.... Our bandit didn't need surgery his spinal cord is intact his back wasn't broken. He is going to recover he is up and moving around. If we would have listened to them down at Berks he wouldn't be with us now. All they saw was an opportunity to make money not an animal that needed care. Shame on you for putting greed before compassion. Do not take your animals here. Read Less

The staff saved my dog's life twice, period. I'll be forever grateful to BAERC for how well they cared for my pet. After two experiences there, I have seen that these people love animals, and that's why they work there. I have a thirteen year old Labrador Retriever. I brought her in the first time for what I thought was stomach distension, but they found out it was pyometra that required surgery. They spelled out her options clearly, then referred us back to our regular veterinary hospital for the surgery. She stayed overnight for supervision and stabilization, then on the day of the surgery, they prepared her for the car ride. They did a very good job of keeping the veterinarian informed with everything. I feel that my dog was in good hands the whole time. The second incident was more serious. After I took her for a walk, I noticed my dog was struggling to breathe. When I rushed her to BAERC, they found out she had a paralyzed larynx. She required emergency services. We ended up getting her a laryngeal tieback surgery performed at BAERC by Phil Zeltsman. The follow up care was very attentive. It's about two years later now, and my dog is enjoying her senior years with a lot of energy. All I can say is that I would not hesitate to call them again if I had to. It was costly -- and all emergency services will be -- but I can't put a price on my dog still being here with me today, and in good health. I deeply appreciate all the care they have provided for my pet. Read Less

I took my dog Ghost here @ 3:30 am this past Saturday morning when she was rolling to one side panting heavily and had her legs far apart as if bracing herself. They diagnosed her with Geriatric Vestibular Syndrome and hospitalized her over the weekend. I was extremely pleased with the staff and the care she received. Some other reviews complain about the cost of the care, which when dealing with any emergency with an animal tends to be expensive. At that time of night, we were immediately seen. There was a Dr, Receptionist and 4 techs all on duty. In order to provide that type of service you have to be staffed properly and have equipment and medication to handle anything that may come in. Monday morning they contacted my normal vet AVAH, whom I also rate highly, and they then followed up with me about the care and condition of my dog. My dog is back home this morning and I am continuing her care. Many thanks to Berks Emergency for being there for my girl when she needed help. Read Less

I took my 6 month old puppy to this place. They diagnosed her with parvo. They said they could keep her and treat her but could not guarantee that she would survive as most dogs who get parvo die. They wanted $3,500.00 up front. I gave them the $50.00 for diagnosing her and left with my pup. The next morning I called the Humane society and I took her to their office where they were nice enough to sell me the required meds to treat my pup for $250.00 dollars. 3 days later and a lot of prayers, my pup was back to normal and the parvo virus gone. These vets take an oath to help animals but the Berks animal emergency center in Shillington would not even sell me the meds to treat her since I didn't have the outrageous $3,500.00 that they wanted. I don't recommend anyone take their pet to this facility. Just so they know who I am, my pup's name was Justice Read Less

Our cat died here in a metal cage away from her owners, after being proded and bled physically, financially, and emotionally. Dr. Reese proclaimed it would be inhumane to take home our cat in the condition she was in. She mislead us into believing that she could still have 6 months to a year. She told us that her kidney numbers were off the chart. Instead of being honest with the cat's chances, she pulled on our heartstrings to keep her there, and threatened that to take her home would be inhumane, and said she would not let us. Dr. Reese used the denial we were in for financial gain, despite the fact that our cat's kidney levels were in a state of failure. Dr. Reese appears to care about animals and proclaims an oath, don't be fooled. This was the least inhumane of our choices, not that we had any, except to leave her with strangers. We visited our cat later that day, there were brown bugs we found on her shaved neck, and crawling on the towel she was wrapped in. $1260 later, and a few short hours after we left, she died without the closure we needed. Choose for yourself, which is more inhumane? Read Less