While the vets are generally very skilled and compassionate, their business practices leave much to be desired. I was told I could never take my pets there again because I disagreed on a blood test they insisted my dog needed . They refused to renew her prescription for seizure medication putting her at great risk as a result. Fortunately, another veterinary practice placed the dog's health above pettiness. Read Less

Dr Lucena is the most kind hearted man I have ever come across. His love for animals is apparent the second you meet him. For nine years,I have trusted him with all of my fur babies lives. No matter what the problem,Dr Lucena always takes care of everything with genuine compassion and respect for not only my animals,but myself. Thank you from the bottom of my heart. Loyal for life-Trisha Cavosi and fur babies Read Less

DR.Lucena is the best !!. We have him take care of all are pets . He did very well with are Boxers , especially with Tyson . Tony did a awesome job too , with Tyson's phisical therapy. The staff are great too ,I don't think they felt very comfortable around Tyson , and I understand. Well , I highly recommend this veterinary clinic !!!! IT'S The BEST Read Less

In jan/feb 2016 the owner/veterinarian of this practice misdiagnosed my dog on a second opinion visit. Given the bloodwork,  and other diagnostic information provided there was no excuse. The steroids prescribed by lucena were in direct contradiction to any proper medical judgement given the information provided. These drugs caused catastrophic damage to my dog causing him to develop diabetes and fall into ketotic shock. When contacted concerning my dog's failing health, I was further misinstructed by lucena; after several calls that were not returned in a timely manner. Finding my dog unable to move one morning led me to bring him in for emergency help (which I was charged emergency service fees even though the Dr did not arrive before normal operating hours). My dog spent several days at willow creek in a critical state under the care of Dr bastion. I believe Dr bastion took appropriate measures to take care of my dog, but used "donated" insulin (which i photographed due to my concern reading it on the bag) to attempt to rectify my dogs hyperglycemia. This had no measurable effect. While I found bastion to be a competent veterinarian, she failed to help my dog. After several days of my dog being in care, I was told to consider euthanasia. I did so, But decided to bring my dog home in the hopes I could care for him myself (absolutely the correct decision). Bastion attempted to utilize my own family to convince me to euthanize my dog, which I did not appreciate, and only served to firm my judgement. I was charged several thousand dollars for services rendered even though the services were only necessary due to the misdiagnosis. Upon bringing my dog home I cared for him using novolin n insulin acquired from wal-mart at a cost of roughly $24 a month (credit where due; this was suggested by Dr bastion) My dog responded almost immediately, and was back on his feet within 3 days. Since that time I have had to treat him for both his newly acquired diabetes, and also his underlying condition. But he remains in relatively good health and has retained his happy/playful personality. The only real praise I can give to this practice is the services rendered by the supporting staff. The veterinary techs at this practice were competent and extremely caring, I wish they worked somewhere else, so I could bring my dog back to them (I have never been to a veterinarian with better techs and I was extremely grateful for them). I would even still consider allowing Dr bastion to treat my dog, just not at this practice, or while associated business wise with lucena. Read Less

The courteous, friendly, caring, and professional staff were a joy to work with, we have 3 dogs and 2 cats. Dr. Stavers wonderful expert care soothes even the most skittish furry friend. My animals and i are always treated like family and given the love and attention they need at a place no furry friend wants to be. Thank you for everything! Read Less

Had a great experience with Dr Staver last night..she was very nice and helpful. Our dog Toren was nervous when we got their but was really good with Dr Staver! And all the other workers were extremely nice too! Thanks!! Read Less

Love this place they are so good with my dog and cat. My dog has had his 2 leg ACL repair by Dr Lucena in 14 months, we have to work long and hard with Toni for PT as my dog can't always get to his incison with the lampshade or anything on his head. They work very hard with us. Wonderful folks. Read Less

I used to swear by Willow Creek, but my last two visits were just awful. Last night I had to take one of my dogs in for stomach issues he'd been having over the last few months. I had a 7:50 appointment, they told me to come in 10 minutes early so I could fill out paperwork. (New dog who had been using another vet previously) showed up 15 minutes early...nothing for me to fill out. Then had to wait an additional 15 minutes after my appointment. I understand waits, but I wish they wouldn't have had me come in so early with an extremely nervous dog if there was nothing to fill out. I had Dr. Staver, who was highly recommended to me. She couldn't give me a straight answer about anything. I literally paid $80 for an "exam" where she didn't even take my sick dogs temp or vitals! I had to pry answers out of her and she didn't seem to think anything was wrong despite my dog being underweight and having severe GI upset. She didn't have any recommendations for any types of tests we could do to figure it out, any new foods, medications, NOTHING. I left with a prescription food with the exact same ingredient panel as the one giving him problems (only because I was almost out of food) information I already knew and a still sick dog and was charged $120 for it. Ridiculous. Still debating whether I should switch to a new vet within the practice or switch to a new vet all together.Read Less

Overall, this facility is fine.  The receptionists and vet techs are helpful and accommodating.  Most of the vets who work there show compassion for the pet and their owners.  The only complaint is what they charge for meds, food and miscellaneous that we feel pressured to buy only from them.    Often we go online and find the SAME product for half the cost. We don't mind someone making a living but to mark up  the cost so high just isn't fair.   And yes, we do have the money to afford our pets. We just don't like being taken advantage of. Read Less

Unprofessional! Heard a man screaming and yelling loud profanities at a woman who sounded like she was crying. This was coming from the back area where the employees are... Can't imagine what they are doing to my dog back there Read Less

DO NOT go here. I bring my cat here and saw they hired a new manager, this manager Al Heefner, also goes by EHM, does erotic photography on the side. I am a fashion model who tried to work with him several years ago and he tried to make advances on me along with trying to get me naked. He really made me feel uncomfortable. It makes my stomach turn to see he is a manager in a all female staff. He's only doing this to find his next "model" and exploit his fantasies. Please do not support this place with this creeper running the show... I switched immediately!Read Less

We adopted a puppy back in November of 2012, and did a lot of research on veterinarians. The vet we had taken my family's dog to as a child had sort of rubbed us the wrong way, and I wanted to make sure we did it right this time. Well, we did/are doing it right. I actually found Willow Creek by searching the American Holistic Veterinary Medical Association, and we found Dr. Jamie Moran's name. She is wonderful! (We've seen other doctors there, and they all are excellent, too! Most of our experience is with Dr. Moran, though.) Dr. Moran is very thorough, explains things well to those of us who are new to the lingo, and lets us know all of our options, and explains her reasoning for her recommendations rather than just "I'm the Doctor, that's why." (Which I have heard before from a vet, and other types of doctors.) Also, when giving an injection to our puppy, she flings a few cookies on the table to distract him with something to chase and eat while she does it, and he doesn't even notice. All of the nurses, vet techs, and support staff stop to pet him. The receptionists know his name (even if we don't have an appointment for them to refer to). Even the place where we board him for vacations were happy to hear were were taking him to Willow Creek. That really says something. So, we are and will be repeat customers. These folks are awesome. Take your pet to them, and you will not be disappointed. Read Less

I transferred here after being very disappointed with another vet in the area. Willow Creek is great about not recommending procedures that aren't really necessary and not charging doctor fees when a much cheaper technician can give a vaccination or other shot. Only vet in the area I know of that offers acupuncture. While my dog is a dog and not my reason for living, when he was suffering and it was a choice of trying acupuncture or putting him down, I had to opt for the acupuncture. Made a world of difference in him! A day after the treatment, the dog who--only the day before--couldn't get up the steps, was dancing on his back legs when he greeted me in the morning. I highly recommend Willow Creek--they're the best! Read Less